by 2018 INFINITI QX60 Owner on 05/01/2026Verified Service
Bait and Switch! Beware used cars from Drivers Way. They give you a clear CarFax and then tell you it has just had an engine replaced. On top of that, the junk engine jumped timing after driving 80 miles and had to be replaced again. This took 5 weeks. Communication was horrible.
by 2021 HONDA CR-V TOURING Shopper on 04/21/2026Verified Purchase
I liked the no hassle pricing of the car. But I did have to tell the salesman no several times about buying extended warranties. Then another man came into the office to try and persuade me to buy extended warranty, I told him no as well. My late husband was a used car salesman and I know that's part of the salesman's presentation, but no means no.
by 2022 LEXUS RX 350 L Shopper on 03/10/2026Verified Purchase
Very low pressure sales. I had several managers help push thru the transaction and I had lost my title and they took care of everything.
The car was spotless, had a full tank of gas and had the one little issue I had with the sunroof repaired Highly recommend!
by 2025 NISSAN FRONTIER S/SV/PRO-X/SL Shopper on 02/18/2026Verified Purchase
We liked the up- front pricing, and no- hassle sales style. Our salesman, Joe, was very helpful, but also laid back. The finance Dept was also great, finding us a lender with a rate better than most of the other dealerships in the area.
The inventory at Driver's Way was newer and "less used" than other dealerships.
Good Experience!!!
by Joseph J. on 01/09/2026Verified Shopper
Very in tune with me as a Customer, Grant has been diligent in his reach outs without being overwhelming. I even received a call from another Manager on Grants off day just as a simple reach out to keep the communication going. Excellent team and I've enjoyed working with them thus far. Still working on the car, but they're doing everything on their end to help me and I'm grateful!! Again, Great Team!!!
by 2023 HYUNDAI SANTA FE SE Owner on 12/19/2025Verified Service
Everyone at Diver's Way has been both courteous and helpful in every aspect, before and after the sale.
After I purchased the car, I discovered several small things that needed attention. The service either replaced the part or made needed adjustments.
I couldn't be more pleased with the service that I have received this far.
by 2018 MAZDA CX-5 GRAND TOURING Shopper on 12/10/2025Verified Purchase
Justin was fantastic and really made me trust him while I found the car of my dreams. Night and day difference compared to any other car buying experience I've had! I like that the price you see is the price you get and it isn't a bait and switch. I'm so happy with my car and have been telling all of my friends about how great the experience was and how much Justin helped me!
by 2023 HONDA PILOT EXL Shopper on 12/04/2025Verified Purchase
The experience was restful. I liked the atmosphere of service without pressure. Staff was helpful, friendly, and worked to help us find the vehicle WE wanted. The after sales care has been excellent as well. My thanks to the team at Pelham, and especially Grant Montgomery, who made shopping for our car a genuinely nice experience!
by 2017 INFINITI QX60 Owner on 11/07/2025Verified Service
Marshall Gunn was very much the kind of sales person that I mesh with. He is not pushy! Helps you find what makes most sense for you and your family. This was our 4th car from Drivers Way. That should be all you need to know. We ave never had a bad experience with them! Highly recommend Marshall & Drivers Way!!
by 2014 LEXUS IS 250 Owner on 10/24/2025Verified Service
Service was good. My sweet friend (the older lady...I can't think of her name) behind the counter, is the reason I am a repeat customer. She always makes me feel so welcomed and appreciated! One of the service men, who says he's in his 70's (but absolutely does not look like it...I can't remember his name either), was also very attentive and personable when I had questions!
by 2023 JEEP GLADIATOR MOJAVE Shopper on 10/22/2025Verified Purchase
These guys went above and beyond on customer service! I had some places in the paint that appeared to be missing clear coat on a newer vehicle that turned out to be some overspray that was missed by the detail dept. I reside 3 hours away from the dealership and they sent their top detail employee to my home to address the issue. I am totally satisfied with the way they stepped up
by Al M. on 10/02/2025Verified Purchase
The experience was amazing. From the beginning to end. Justin and the staff were amazing to deal with. The selection was amazing. Actually too amazing because we had too many choices but we finally settled on one and love it. thanks Driver's Way team. We'll be back!!
by 2011 HONDA ACCORD EX-L Owner on 08/25/2025Verified Service
This was our 6th auto purchase at Driver's Way. The car was in top condition, service from Austin H. was impeccable! Austin answered every question we had and assisted us in every way possible for a truly great car buying experience! If you don't buy your used car at Driver's Way, you have made a big mistake.
by 2022 LEXUS RX 350 Shopper on 08/20/2025Verified Purchase
From my first communications with this dealership, I experienced nothing but the best customer service, follow up, professionalism and timely transactions. They are 3 hours from my hometown but promised to have the vehicle ready, paperwork in order, guaranteed price quoted and a turnkey deal done within 1.5 hours. It happened. The salesman, Cason, was terrific to work with! Highly recommend! Mel & Rob
by Thomas V. on 08/18/2025Verified Service
The salesperson Cason Crowe, was very helpful and found us just what we wanted. Linda called me about the missing key fob and was helpful in getting that handled. Also, Cason's supervisor, I believe, was took care of the bill for the key fob I had made.
by 2011 HONDA ACCORD EX-L Shopper on 08/11/2025Verified Purchase
We never even consider purchasing a car anywhere but Driver's Way. A recent purchase of a Honda Accord was at least our 6th car at DW. The cars they sell have been thoroughly checked out and, if a car doesn't meet their standards, they won't sell it. All of the cars we've purchased at DW have given us superior service and performance. There is no way any other used car dealer could give you a better car than Driver's Way.
by Thomas V. on 07/26/2025Verified Purchase
The first salesperson was somewhat rude to my wife and when we left he didn't ask our name to follow-up if he found something we would like.
The sales person we finally bought a car from was very helpful and found something we liked. He treated us like a customer, the first salesperson did not.
by 2020 LEXUS NX 300 Shopper on 07/15/2025Verified Purchase
My first time to use Driver's Way. Very professional. Got things done in a small amount of time: appraised 2 cars I was trading in, transferred a car from another Driver's Way location, all inside 5 hours. They had great inventory. On the down side they appraised the cars at the lower end of the range I had researched. But I would still use them again.
by 2023 NISSAN ROGUE SL Owner on 07/08/2025Verified Service
We had to have a minor repair done to a piece on the front driver's side that was leaking. Since we only recently purchased the car, we brought it back to the Driver's Way service center for repair. They provided us a loaner car since we have to stay overnight and do other errands while in the area. Very professional and accommodating personnel helped make it a good experience.
by Keith S. on 07/07/2025Verified Service
Very pleased with overall service and condition of car when we received it. There were minor requests made, and they were taken care of very well: car detailed, tire sensor fixed, new batteries for key fobs. We are very pleased with service and hoping to have this car for some time. Thanks Cason in sales and David Howard in Service!
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Top Services Performed
Based on CARFAX Service History, Driver's Way specializes in these services, in addition to many others.
Oil Change
Tire Service & Repair
Top Makes Serviced
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What do verified customers think about Driver's Way in Pelham, AL?
Verified customers who visit Driver's Way in Pelham, AL rate this business 4.8 out of 5 stars, with 783 reviews. 9,218 customers favorited this location.
How can I contact Driver's Way in Pelham, AL?
To reach the sales team at Driver's Way in Pelham, AL, call (205) 809-8434. To reach the service department, call (205) 982-9326
How can I schedule a service appointment with Driver's Way in Pelham, AL?
