Don Franklin Columbia Nissan

4.6
Car Sales: (877) 270-1062Service: (270) 384-6426
Sales Closed until 8:00 AM
Service Closed until 7:30 AM
More Hours

Ratings & Reviews

Overall Rating
4.6
108 Verified Reviews
5 Star
79%
4 Star
13%
3 Star
4%
2 Star
1%
1 Star
3%
Sort by: Most Helpful
Read reviews that mention
by 2013 KIA SOUL +/!/SPORT Owner on 09/25/2025Verified Service
Pleasant yet didnt take my coupon say cause wasn't a Nissan coupon wasn't valid. Oh well. Still price wasn't horribly high
by Franklin Nissan on 09/26/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day! Sorry on the coupon, We can only take ours. We appreciate your business though!
by 2017 NISSAN ARMADA PLATINUM Owner on 08/29/2024Verified Service
Just purchased the truck about 2 months and had to get air compressor put in for rear . Have a warranty thank god. They had my truck for a week . Never once did anyone ask did we need a rental or loaner. Left the truck on quarter tank when it was half full.
by 2014 FORD F250 SUPER DUTY Owner on 04/19/2024Verified Service
Dropped in to see if I could get a tire rotation and balance. Didn't have an appointment and immediately got me in. Decent wait time considering the work being done. My only suggestion is that a air freshener hung in the vehicle would be nice to get rid of the garage smell.
by 2017 NISSAN ROGUE S/SL Owner on 08/26/2021Verified Service
As usual, servicing was done in a timely fashion. Before replacing a tire that could not be repaired, they confirmed the price with me. Didn't have to make an appointment to have the tire replaced when it came in. Good, respectful, and friendly service. The only problem - they forgot to screw the cap back on the valve stem.
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 04/04/2019Verified Service
Oil change was fine. However, appointment time was 9:30. Because I didn't wait in the service area, they didn't do my car right away. I waited for the call to come get my car. When 1.5 hours went by I called to see if it was done. Was another 30 minutes. We make appointments to get it done at a certain time. Because it wasn't done promptly, the person who picked me up had to wait for it to get done.
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 04/30/2026Verified Service
Fast service, very professional.
by Franklin Nissan on 05/05/2026
Thank you so much for your kind words! We strive to provide top-notch service and professionalism to all of our customers. We are delighted to hear that we were able to meet your expectations. Have a great day!
by 2022 INFINITI QX80 SENSORY Owner on 04/17/2026Verified Service
Professional and reasonably priced,!
by Franklin Nissan on 04/20/2026
Thank you for taking the time to share your experience! We're thrilled to hear that you found our services professional and reasonably priced. It's our priority to provide quality services at competitive prices. We appreciate your support!
by 2025 NISSAN FRONTIER S/SV/PRO-4X/SL Owner on 02/27/2026Verified Service
Great service and office personnel
by Franklin Nissan on 03/02/2026
Thank you so much for your kind words and positive feedback! We strive to provide excellent service and are thrilled to hear that our office personnel met your expectations. We truly appreciate your business and look forward to serving you in the future.
by 2020 NISSAN VERSA SR Owner on 01/22/2026Verified Service
Courteous, Efficient and Professional.
by Franklin Nissan on 01/26/2026
Thank you so much for your kind words! It brings us great joy to know that you had a positive experience with our team. We strive to provide the best service possible and we are thrilled that we met your expectations. We appreciate your support and hope to have the opportunity to serve you again in the future. Cheers! #satisfiedcustomer #customerexperience #excellentservice.
by 2015 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 12/06/2025Verified Service
Safe enough n through told me 2 things need attention
by Franklin Nissan on 12/06/2025
We are delighted to hear that our service at was deemed safe and informative for you, . Thank you for choosing us and we look forward to servicing you again in the future.
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 09/23/2025Verified Service
Always a pleasant, professional visit.
by Franklin Nissan on 09/25/2025
2015 Nissan Juke S/sv/sl/nismo Owner, we are so pleased you enjoyed your visit to Franklin Nissan! Thanks again.
by 2017 NISSAN ROGUE S/SL Owner on 09/05/2025Verified Service
Friendly, clean, and efficient. Service tech answers questions and concerns.
by Franklin Nissan on 09/06/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2020 NISSAN ROGUE S/SL/SV Owner on 09/04/2025Verified Service
Oil change was done in a reasonable time frame
by Franklin Nissan on 09/04/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2022 INFINITI QX80 SENSORY Owner on 08/10/2025Verified Service
Fast, reasonably priced, friendly service.
by Franklin Nissan on 08/12/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day! We appreciate your business!
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 07/16/2025Verified Service
They are very professional. They explain all that was done to your vehicle!
by Franklin Nissan on 07/29/2025
2014 Nissan Altima 2.5/s/sv/sl Owner, thank you so much for the positive review!
by 2022 NISSAN MAXIMA PLATINUM Owner on 06/23/2025Verified Service
They got my car in on time and done an excellent job. I would highly recommend them
by Franklin Nissan on 07/02/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2015 NISSAN ROGUE S/SL/SV Owner on 06/20/2025Verified Service
Traded Rogue for Murano Great service and great representation.
by Franklin Nissan on 07/02/2025
2015 Nissan Rogue S/sl/sv Owner, thank you for sharing your positive experience!
by 2022 NISSAN PATHFINDER SV Owner on 06/13/2025Verified Service
Fantastic! Quick friendly service!
by Franklin Nissan on 06/17/2025
Thank you so much for the positive review! Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 05/23/2025Verified Service
It was as expected, always had a good experience.
by Franklin Nissan on 06/17/2025
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2016 NISSAN ROGUE S/SL/SV Owner on 05/23/2025Verified Service
Speed of fixing the issue was positive. Explanation and being quoted and charged a $150 diagnostic fee even when I had them complete the work after diagnosis. Purchased car new from dealer- all service at dealer- bought tires at dealer and was told the $150 would not be anyway counted toward service. When I asked if there was anyone else or talk with about this, service person said he was "in charge" and there was nobody else. I am impressed he is the one in charge of the whole place and he has no boss. My wife and I are in the market to buy new car (told service man this) and I now have trust issues with Don Franklin. $1300 service which apparently included $150 to tell me what was wrong. Not pleased with Don Franklin right now.
by Franklin Nissan on 06/17/2025
This is Tim Hardwick, I am the GSM here at Franklin Nissan. If you could call me at 270 384 6426 or give me a good email I will be glad to talk to you.
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Service Information

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54 Customer Favorites

Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!

Top Services Performed

Based on CARFAX Service History, Don Franklin Columbia Nissan specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Electrical Repair
  • Emissions Inspection
  • Engine Service & Repair
  • Exhaust
  • Full Service Auto Repair
  • Mechanical Repair
  • Muffler Repair
  • Oil Change
  • Safety Inspection
  • Steering & Suspension
  • Tire Rotation
  • Tire Service & Repair
  • Transmission Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Don Franklin Columbia Nissan specializes in these makes, in addition to many others.

  • Chevrolet Services
    Chevrolet
  • Ford Services
    Ford
  • GMC Services
    GMC
  • Kia Services
    Kia
  • Nissan Services
    Nissan

About Us

Get In Touch
Sales Information
New Car Sales: (877) 270-1062
Used Car Sales: (877) 270-1062
Today: Closed until 8:00 AM
Sunday
Closed
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 3:00 PM
Service Information
Service: (270) 384-6426
Today: Closed until 7:30 AM
Sunday
Closed
Monday
7:30 AM - 4:00 PM
Tuesday
7:30 AM - 4:00 PM
Wednesday
7:30 AM - 4:00 PM
Thursday
7:30 AM - 4:00 PM
Friday
7:30 AM - 4:00 PM
Saturday
Closed

Frequently Asked Questions

What do verified customers think about Don Franklin Columbia Nissan in Columbia, KY?
Verified customers who visit Don Franklin Columbia Nissan in Columbia, KY rate this business 4.6 out of 5 stars, with 108 reviews. 54 customers favorited this location.
How can I contact Don Franklin Columbia Nissan in Columbia, KY?
To reach the sales team at Don Franklin Columbia Nissan in Columbia, KY, call (877) 270-1062. To reach the service department, call (270) 384-6426
How can I schedule a service appointment with Don Franklin Columbia Nissan in Columbia, KY?
You can schedule a service appointment at Don Franklin Columbia Nissan in Columbia, KY through CARFAX.
Does Don Franklin Columbia Nissan in Columbia, KY have a service center?
Yes, Don Franklin Columbia Nissan in Columbia, KY does have a service center. You can contact the service department at (270) 384-6426.