by 2014 RAM 1500 ST Owner on 04/21/2024Verified Service
We had problems with the engine light coming on so we brought Doggett dodge and I worked on it but the engine light came on again so we brought it back and so they said they fixed the problem now so we haven't had any problem with the light coming back on so far
by 2011 DODGE DURANGO CREW Owner on 04/09/2024Verified Service
I bought my Dodge in for service and 6 days later they called for me the pick up with a total amount of 1,800. And some change my my Durango still not running right i make it my business not to use shade tree mechanics but i think they are right there in Dodge service apparently.
by 2018 JEEP WRANGLER UNLIMITED SAHARA Owner on 04/02/2024Verified Service
They never contacted me to say the part that I had back ordered back in August had come in. Went up there to check the status and apparently it had been there without my name for who knows how long. Had the part installed and was told that it fixed the issue, that was a lie, the issue is still there. I've basically accepted that they can't fix my Jeep.
by 2020 RAM PROMASTER 1500 HIGH Owner on 03/04/2023Verified Service
I didn't have an appointment, yet I really needed to get my oil changed; Taylor (Service Tech) and Lauren (Service Manager) went out of their way to make me feel beyond special - and they didn't hesitate to service my Promaster.
These ladies make me want to return to Mike Smith Chrysler Dodge Jeep RAM again - and I most definitely will!
by Mike Smith Chrysler Jeep Dodge RAM on 03/07/2023
Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 JEEP RENEGADE LATITUDE Owner on 11/30/2022Verified Service
The service took about 3 hours, but didn't felt that long, given all the items that were required to be inspected or performed.
I was explained clearly of all and any changes in the service performed in my car, including the cost of new parts, if any.
I had a follow up by them, too, and I felt accompanied all the way along.
by Customer Service on 11/30/2022
Thank you. We're glad that you had an excellent experience with your recent service visit.
by 2019 CHRYSLER 300 TOURING Owner on 03/04/2022Verified Service
It took 4 days to change a starter and oil change with tire rotation. It had oil spill on the oil intake and cover. Did not provide me with transportation for the days the car was in the shop. Poor service and communication. Car is running fine so far.
by Customer Service on 03/07/2022
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Michael Noster
General Manager
409-840-2614
by 2007 CHRYSLER 300 TOURING Owner on 01/11/2022Verified Service
Upon arriving in Beaumont Texas I needed service after having service done in Virginia for a road trip. Personnel was very attentive and I liked the posture they took to walk me to my car and discussed what the issue was. I felt welcomed back to Texas with a warm hospitality! The issue was RF caliper was missing a bolt and rear differential service was performed. Cost $271.40
by Customer Service on 01/11/2022
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
by 2004 CHRYSLER PT CRUISER TOURING ED Owner on 07/12/2021Verified Service
the service on my vehicle was sad. now my motor is acting up after i put a motor in tgis same car about 4 year ago there should be nothing wrong with my car, but unfortunately who ever work on my car told me some is wrong with the motor and that why my car is cutting off and on
by Customer Service on 07/23/2021
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Michael Noster
General Manager
409-840-2614
mnoster@mikesmithdirect.com
by 2018 JEEP RENEGADE LATITUDE Owner on 06/13/2021Verified Service
10 minutes after I drove away, the light and the warning "service engine" went on again. It cost me almost $180 for this service to just erase codes, and not really tackling the issue of the light, or giving me advice that there is no need to worry about it. I tried to call back, no answer. I email the service, no answer. Do I have to take mi vehicle again to the service, maybe pay again? I don't know, I need to think about it.
by Customer Service on 07/22/2021
Thank you for your feedback about our recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Michael Noster
General Manager
409-840-2614
mnoster@mikesmithdirect.com
by 2020 JEEP GLADIATOR RUBICON Owner on 03/14/2021Verified Service
I had a appointment for my Jeep to complete a recall and Curt Williams service manager got me taken care of the same day. Great communication throughout the day and my vehicle was cleaner than when I dropped it off. Thank you Curt and the entire team for making it a pleasant experience!!
by Customer Service on 03/16/2021
Thank you for your kind words for our staff, we appreciate it!
by 2014 DODGE GRAND CARAVAN SXT Owner on 09/09/2019Verified Service
Christopher, my service consult, listened to my concerns, was knowledgeable, and answered all questions completely. I was impressed with the texting communications about the service on my car while I waited. The customer waiting area was clean and very comfortable. I have NO negative comments concerning this visit to Mike Smith.
by Customer Service on 09/09/2019
Thanks Christopher! We are are happy to hear that we could provide you with a wonderful experience! We appreciate your kind words and look forward to your next visit!
by 2014 DODGE GRAND CARAVAN SXT Owner on 06/04/2019Verified Service
Alberto, the service representative, gave me his full attention and asked the questions that helped me give him details concerning my vehicle's problem. I will request his assistance when I visit Mike Smith in the future. I was completely satisfied with the service I received.
by Customer Service on 10/09/2019
Thank you for your kind words for our staff, we appreciate it!
by Darrell S. on 12/01/2018Verified Service
Fast service and very easy to get in and out. Only downside is that the tech that performed the update forgot to run the truck and my truck through a code. I was still at the dealership when I noticed that and the issue was easily resolved within minutes. So no major issue there but probably should've never happened.
by 2017 CHRYSLER PACIFICA TOURING L Owner on 10/06/2018Verified Service
Horrible. First I showed up for scheduled appt, they didnt have me down.
Picked up my car after service completed, found huge crack in windshield and said it was an existing issue when I had no cracks or chips before, drove car home and issue car was brought in for not repaired.
Windshield being replaced and car being brought back in - worst first experience.
by 2016 RAM 1500 SLT Owner on 05/18/2018Verified Service
Estuve en servicio por una luz en el panel, dej el vehculo jueves por que la cita era viernes a las 8:45 y todava el sbado no la haban chequeado., Sbado la recojo despus de insistirle que necesito mi carro.. todo bien y al da siguiente se entendi la luz del panel nuevamente.!
by Darrell S. on 04/04/2018Verified Service
Took weeks to repair a misfire and to properly diagnose my vehicle. Finally after the repair had to return vehicle for check engine light back on due to neglects of mechanical work done. Service advisors and techs need to communicate better and more efficiently.
by 2010 DODGE NITRO SE Owner on 12/01/2017Verified Service
The end product was functional. They did diagnosis it very quick. But on the other hand I keep calling to find out when I would get my car back. They kept pushing my finish date back. Than after a week of getting no answers I finally was offered a take home vehicle until I had my vehicle finished.
by 2014 JEEP CHEROKEE LATITUDE Owner on 05/30/2014Verified Service
I was back in my hometown for the weekend and had problems with my car starting. Luckily they were open and had a battery instock to replace my battery which was apparently bad, even though I've only had this car for 6 weeks and it came directly from the factory. They definitely took care of me and got me back on the road to get home.
by 2023 RAM 3500 TRADESMAN Owner on 05/12/2026Verified Service
Very knowledgeable quick great friendly attitude service...
by Doggett Chrysler Dodge Jeep RAM of Beaumont on 05/12/2026
Thank you for the great review. We look forward to seeing you again at Doggett CDJR of Beaumont!
by 2025 RAM 1500 BIG HORN/LONE STAR Owner on 05/01/2026Verified Service
Great job by Taylor from the service department.
by Doggett Chrysler Dodge Jeep RAM of Beaumont on 05/01/2026
Thank you for sharing this feedback for Taylor. However, I am disappointed that we fell short of our five-star standards. I would be grateful for the chance to discuss how we could improve your experience. Please reach out at your convenience. Thank you, Robert Parr - Service Manager - robert.parr2@doggettauto.com
