by 2021 NISSAN KICKS S Owner on 07/21/2025Verified Service
Excellent and compassionate service. I bought a brand new car from Nissan and never have I had so many things go wrong with it. I was sold a brand new lemon. Davidson Nissan has always done superb service with the junk I was sold.
by 2022 NISSAN ROGUE SPORT SV Owner on 07/11/2025Verified Service
Liked the people. Oil and filter change took quite awhile. There was some difficulty finding my maintenance plan through Fidelity but eventually found and accepted.
by Davidson Nissan on 07/15/2025
Thank you for your feedback! We're glad to hear you liked our team. We apologize for the delay and any inconvenience caused while locating your Fidelity maintenance plan. We're working to streamline that process so future visits go more smoothly. We appreciate your patience and hope to see you again for quicker service next time!
by 2019 NISSAN ROGUE S/SL/SV Owner on 06/24/2025Verified Service
Each time we have visited Davidson Nissan to have our 19 rogue serviced,we have found them to be very friendly efficient reasonably priced and a very pleasant atmosphere. One great dealership!
by 2019 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 03/03/2025Verified Service
Friendly professional staff, work done as requested. Comfortable waiting area, complimentary coffee and tea.
by 2016 NISSAN ROGUE S/SL/SV Owner on 05/24/2023Verified Service
They were great, they got my check engine light off, inspected my car and left me money in the bank to buy groceries. Lol,
The service was great, they called and let me know what was wrong gave me a quote on what it should cost and i couldn't be happier.
by Davidson Nissan on 06/05/2023
Thank you again for taking the time to let us know how we did. We truly strive to provide the best experience possible to all customers! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Dominic A. on 08/17/2025Verified Service
Poor service. Techs think you're stupid. They are demeaning, and they could probably care less if you're a customer or not. I went in for a simple oil change and tire rotation. My "Tow" mode is not engaging, so I asked if they could take a look. Maybe offer a courtesy check while they are under the hood to see if it's a simple fix like a fuse or not. If it's more, then I'd have to schedule a diagnostic, no big deal. While I will admit I was 8 mins late for my 2:30 appt, I waited until 4:26pm for my vehicle to be completed. We'll just call it 1:50 that I waited for an oil change and tire rotation. with an appointment. No special filters, no special air, no tire balance. Just an oil change and rotation. When they called me to the back, I asked if they found the issue with the Tow Mode or if I have to schedule a new appointment, nobody seemed to know what I was talking about. Seems like par for the course, they don't care about the customers or their questions. I'm rushed to sign the forms since it's now 430 on a Friday and they want to get out of there. I drive away and noticed my radio station was changed, the volume was higher than what I left it, my seat was moved, and 4.5 miles was driven on my vehicle since I dropped it off. 2 mins down the road I enter the interstate and get up to 65 mph and my vehicle starts shaking and pulling to the left. I get off at the next exit and call the service dept who seems to care less since they told me to just drive it right back. I ask who's responsible if a wheel falls off or I get into an accident. The silence I received was the answer. "Sir, our service manager is on vacation in Florida right now, and there's nothing we can do for you." Again another demonstration of poor customer service. I demand to speak to someone who can make an immediate decision on what to do with my vehicle. It's eventually towed back the next day and I'm given a loaner. Sales manager , since service manager was in Florida, can't seem to answer why channels and volumes are changed. Or why miles were added. He says "maybe they were checking your tires?" For what? Don't they check that in the service bay with a torque wrench and a tire pressure gauge? Or the TPMS in the vehicle? He couldn't say, just that service would have to answer those questions. Monday afternoon I received a call that everything is good to go. No more shaking, no more pulling, etc...but they can still do a road balance service for $69 or $89, don't actually remember....or care. I pick up my vehicle and go home. They were correct, the shake is now gone and the alignment is fine. What was probably just a simple mistake like not tightening every bolt and ensuring they were torqued to specifications could have led to an accident on the interstate. Who cares right? I'm not a paying customer. My services were included in the purchase of my vehicle. Again nobody could answer my questions to why volumes and channels were changed. I got ignored. The desk guy didn't even know what was going on with my vehicle. Had to go behind the wall to talk to someone 3 times before eventually handing me my key and I was on my way.
by Davidson Nissan on 08/19/2025
We sincerely apologize for your experience and appreciate you bringing these concerns to our attention. After reviewing your visit, we'd like to clarify a few things. Nothing was mentioned to our technician about your Tow Mode concern during the appointment, so it was not inspected at that time. We would be happy to schedule a diagnostic for you to properly address that issue. We also apologize for the wait time you experienced. This is not the level of service we aim to provide, and we will be addressing this with our management team to prevent it from happening again. Regarding the mileage, we did add approximately 4 miles to your vehicle. As part of our process, we perform short test drives before and after service to confirm everything is operating correctly and to check for any additional safety concerns as a courtesy. We are glad that nothing further was found wrong with your vehicle. We also apologize if your radio station or volume settings were changed during service. That is not part of our process, and we will be bringing this to management's attention as well. We appreciate your feedback, as it helps us improve. Thank you for giving us the opportunity to make this right, and please don't hesitate to reach out so we can schedule that diagnostic for your Tow Mode concern.
by 2022 NISSAN ROGUE PLATINUM Owner on 06/09/2025Verified Service
Reliable, fast and excellent customer service.
by Dominic A. on 05/20/2025Verified Service
Friendly customer service. Mentioned a weird noise when I arrived. Service dept could not hear the sound. I drive away and hear it 5 seconds later. They are now closed. I call back and I'm told they Will charge $169 to diagnose whether they find the problem or not. No courtesy check. If it's a covered part under warranty, then no cost to me. If it's not covered by warranty, I pay them $169 to listen for 30 seconds. Plus whatever part they deem as broken
by Davidson Nissan on 05/22/2025
Thank you for your feedback and for highlighting the friendly service you received during your visit we truly appreciate it. We're sorry to hear that the issue you mentioned wasn't identified during your appointment. Please know that we did attempt to reach back out to you after your visit to better understand your concern and see if we could bring you back in to reassess the situation. As part of our standard policy, we always inform customers upfront about the potential for a diagnostic fee when an issue is not immediately apparent and may not be covered under warranty. This is to ensure transparency and avoid any surprises. If the concern is determined to be related to a warranty-covered component, the diagnostic charge is waived entirely. That said, we absolutely understand how frustrating it can be when an intermittent issue isn't caught during your initial visit, and we'd still like the opportunity to make things right. Please feel free to reach out if you'd be open to bringing your vehicle back in we'd be glad to take another look.
by 2022 NISSAN ROGUE PLATINUM Owner on 03/04/2025Verified Service
Very good, professional mechanics and excellent customer service
by Damian E. on 02/18/2025Verified Service
The service was excellent for me at the moment
by Davidson Nissan on 03/03/2025
Thank you for your kind words! We're glad to hear you had an excellent experience. We look forward to serving you again!
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 07/11/2023Verified Service
Had to wait a little longer than I expected too but otherwise everything was great. Courteous and friendly service manger.
by Davidson Nissan on 07/14/2023
Thank you again for taking the time to let us know how we did. We will be sure to let our team know your appointment went longer than expected and to make sure this does not happen again on your next appointment. We hope you have a great day!
by 2016 NISSAN ROGUE S/SL/SV Owner on 08/14/2022Verified Service
Drove in for unscheduled issue. Engine light came on. They diagnosed the problem, fit me in and repair completed in 3 hours.
by 2018 NISSAN ARMADA SV/SL/PLATINUM Owner on 04/13/2022Verified Service
The service was good. It took longer than expected. The suggested services were MUCH cheaper on their website than what they discussed after the inspection service was completed.
by 2021 NISSAN VERSA SV Owner on 04/09/2022Verified Service
Service department was great guy came out and be honest told me have to fix and they took care of it right away
by 2017 NISSAN TITAN XD S/SV Owner on 04/22/2021Verified Service
They got me right in, had to order parts. They gave me a nice clean loaner to use. They got the part next day and had it ready for me in no time, even cleaned the exterior of my truck. Definitely recommend Davidson's for repairs and service.
by Davidson Nissan on 04/29/2021
We're very happy to hear our service team was able to help you out and get you back on the road in no time! Thank you for choosing Davidson Nissan :)
by 2017 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 09/20/2020Verified Service
They were very friendly and were more than willing to work with my situation to get me the best deal possible
by 2018 NISSAN TITAN S Owner on 08/05/2020Verified Service
I was able to easily schedule my appointment for service using the website. I was kept informed on the status of my vehicle via text messaging.
by 2018 NISSAN ROGUE SPORT S/SV/SL Owner on 11/24/2019Verified Service
The service team was great! I was in a rush for work . Brandy and team helped get me out on time. This a positive and detailed place to get your car serviced. Knowledgeable of the issues at hand.
by 2017 NISSAN PATHFINDER S/SV/SL/PLATIN Owner on 11/21/2019Verified Service
Very pleased with the service I recieved from Davidson Nissan to resolve my inop interior light switch on my 2017 Pathfinder.
by 2016 NISSAN ROGUE S/SL/SV Owner on 06/10/2018Verified Service
I am very pleased the staff are great done before they told me and they even washed it great service ..
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Service Information
38 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Davidson Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Davidson Nissan specializes in these makes, in addition to many others.
What do verified customers think about Davidson Nissan in Watertown, NY? Verified customers who visit Davidson Nissan in Watertown, NY rate this business 4.8 out of 5 stars, with 59 reviews. 38 customers favorited this location.How can I contact Davidson Nissan in Watertown, NY? To reach the sales team at Davidson Nissan in Watertown, NY, call (315) 782-7700. To reach the service department, call (315) 782-7700What are the shop amenities offered by Davidson Nissan in Watertown, NY? Davidson Nissan in Watertown, NY offers the following amenities: Free Wi-Fi.Does Davidson Nissan in Watertown, NY have a service center? Yes, Davidson Nissan in Watertown, NY does have a service center. You can contact the service department at (315) 782-7700.
