by 2022 GMC SIERRA K3500 SLE Owner on 06/06/2024Verified Service
I wish there was one positive thing I could say about Darlings, but there is not. I've been lied to multiple times, there is no such thing as a quality mechanic anymore, just "technicians" that have no creative thought. I brought my truck in with 4 issues, only 2 of them were rectified. Mind you it's an hour drive to get there, and with the cost of fuel it's a huge waste of time and money.
by Darling's Auto Mall on 07/12/2024
We're truly sorry to hear about your experience and the frustrations you've encountered. This does not align with our standards of service and customer care at Darling's. We apologize for any misinformation and the incomplete resolution of your vehicle's issues.
We value your feedback and would like to make things right. Please contact us directly at [contact information] so we can discuss your concerns in detail and work towards a resolution. Your satisfaction is important to us, and we hope to regain your trust.
by 2016 DODGE CHARGER SXT Owner on 05/08/2024Verified Service
Out of all the dealerships I have ever dealt with yours is my favorite by far. Your staff are knowledgeable, kind, personable, friendly and courteous. I always know I am getting a fair deal and would recommend your business to anyone that is looking for a vehicle or work done to one. Keep up the Great job you all do!
by Darling's Auto Mall on 07/12/2024
Thank you so much for your amazing feedback! We're thrilled to hear that you consider Darling's your favorite dealership and that our team has consistently provided you with knowledgeable, kind, and courteous service. Ensuring a fair deal and customer satisfaction are our top priorities.
Your recommendation means a lot to us! If there's anything else we can do for you or if you have any further feedback, please feel free to reach out. We truly appreciate your loyalty and look forward to serving you again in the future!
by 2018 DODGE GRAND CARAVAN GT Owner on 04/14/2025Verified Service
Shop refused to honor warranty even though it was an issue they sold us the vehicle with. Very expensive shop.
by Darling's Auto Mall on 05/02/2025
Thank you for sharing your experience. We're very sorry to hear about the issue with your vehicle and the frustration you've had surrounding the warranty coverage. It's especially concerning to hear that this was a pre-existing issue from the time of sale, and we understand how disappointing it must be to face unexpected costs.
Since the vehicle was purchased from our Used Vehicle Center, we want to make sure your concerns are properly reviewed. If this matter is still unresolved, we encourage you to contact our Used Vehicle Center management team directly at 207-992-1535. We take situations like this seriously and would appreciate the chance to take another look and work toward a fair resolution.
Thank you again for bringing this to our attentionwe do hope to earn back your trust.
by 2014 JEEP CHEROKEE TRAILHAWK Owner on 03/23/2025Verified Service
Fast and efficient diagnostics of a problem. Immediately scheduled the proper repair. Josh Bartlett and the whole team at Darlings have made me a loyal customer for over 30 years.
by Darling's Auto Mall on 03/24/2025
Thank you for your continued loyalty over the past 30 yearsthat means the world to us. We're so glad to hear that Josh Bartlett and the team continue to provide fast, efficient service you can count on. It's always our goal to take care of our customers with the same level of care and professionalism you've come to expect. We truly appreciate your trust and look forward to many more years of working with you!
by 2022 JEEP COMPASS LATITUDE Owner on 02/23/2025Verified Service
Very impressed with my Service Writer John. Very helpful and friendly. Love everything about the Ellsworth Darlings!!
by Darling's Auto Mall on 02/24/2025
Thank you for your wonderful feedback! We're so glad to hear that John was helpful and friendly during your visit. It's great to know you love everything about Darling's in Ellsworth! We appreciate your business and look forward to serving you again in the future!
by 2019 RAM 1500 BIG HORN/LONE STAR Owner on 01/30/2025Verified Service
They help fix the issue with the struts and were able to complete the extra work in a timely manner. They were also able to fix my fisher snowplow issues while the vehicle was in the shop. Very pleasant folks to work with.
by Darling's Auto Mall on 02/03/2025
Thank you for your great feedback! We're glad we could take care of your struts and snowplow issues in a timely manner. We appreciate your business and look forward to serving you again!
by 2022 JEEP GLADIATOR SPORT Owner on 12/07/2024Verified Service
I am always pleased with my experience at the Darlings Auto Mall service center. I always get an appointment when I need one. Their whole system is like a well oiled machine from intake to pick up when they go over any work that was done on my Jeep.
by Darling's Auto Mall on 12/18/2024
Thank you for sharing your positive experience! We're thrilled to hear that our service center consistently meets your needs with efficiency and professionalism. Your feedback motivates us to keep delivering top-notch service. We look forward to assisting you with your Jeep in the future!
by Thomas W. on 12/04/2024Verified Shopper
agent was responsive and understood my needs. we are going to contact again in April - May 2025 period
by Darling's Auto Mall on 12/10/2024
Thank you for sharing your positive experience! We're glad to hear our agent was responsive and understood your needs. We look forward to connecting with you again in April-May 2025. Don't hesitate to reach out if you need assistance in the meantime!
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 12/01/2024Verified Service
The whole experience at Darlings's is always good they got it in and out on time they kept me informed so I'll continue to use them for all my needs on my truck great team thank you all at darlings
by Darling's Auto Mall on 12/02/2024
Thank you for the kind words! We're thrilled to hear you had another great experience with us. Keeping you informed and getting the job done on time is what we aim for. We truly appreciate your loyalty and look forward to helping with all your truck's needs in the future. Thanks for choosing Darling's!
by 2015 DODGE CHALLENGER SXT PLUS Owner on 08/04/2024Verified Service
Awesome service as always, I have been bringing my car to Darlings ever since I bought it there eight years ago.
by Darling's Auto Mall on 08/07/2024
Thank you for your kind words and for being a loyal customer for the past eight years! We're thrilled to hear that you've consistently received awesome service. We look forward to continuing to take care of your car for many more years to come.
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 07/15/2024Verified Service
I like going there they are friendly and get it done in a timely manner they care about my vehicle and my time so I can go about my day
by Darling's Auto Mall on 07/16/2024
Thank you for your kind words! We're delighted to hear that you enjoy coming to Darling's and appreciate our friendly and timely service. Caring for your vehicle and respecting your time are top priorities for us, and it's great to know we're meeting your expectations.
If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again!
by 2016 DODGE CHARGER SXT Owner on 04/11/2024Verified Service
This is the best auto dealer I have ever dealt with. The staff are super friendly and helpful; they really do go the extra mile in helping find solutions and workable scheduling. I know I am getting a fair deal every time I have to bring my car to the shop. Keep up the Great job you all do.
by Ingrid V. on 04/04/2024Verified Service
Terrible. I have had the vehicle less than 1 year and supposedly needs over 4000.00 worth of work due to an oil leak issue?. The list is very long . They advised me to keep a bottle of oil in my car. ? Charged me 200.00 to tell me that . That's more than my dr makes an hour with 12 years of college.
by 2022 JEEP COMPASS TRAILHAWK Owner on 12/29/2023Verified Service
The service which was supposed to be free ended up costing 125$ My wife asked why when they dropped the car off and the gentleman was extremely rude. Once again Darlings showed me exactly why I will never give them anymore of my business. I've purchased my last 4 cars there. I can promise you, I'll not be returning .
by 2021 JEEP WRANGLER UNLIMTED RUBICON Owner on 04/30/2025Verified Service
I liked nothing about my experience. I took my 2021 jeep rubicon in for an oil change, to see why my sway bar light was on and to fix my front charge panel that wasn't working. I also asked them to look at my passenger side heater because that was blowing cold air. It took so long for them to "research" my issues, I ultimately told them to stop. I sat there for 6 hours. They had no loaner for me to get some lunch. They didn't offer drinks or snacks except for a vending machine. For $175 an hour to "research" my issues, you can give me a snack and drink. The wait room was uncomfortable and I wasn't kept up to date with what was going on with my jeep. In the end, I paid $800 for an oil change. They didn't even fill my fluids. I checked them when I got home and my antifreeze and windshield wiper fluid were basically empty. I'm not even sure they changed my oil. As soon as I started it up my change oil light came on. They never figured out my sway bar and I had to drive my jeep with the sway bar disconnected for my 8 hour road trip the next day. They said they fixed my front charge panel but they did not. It still doesn't work. You'd figure after having my vehicle on the lift for 6 hours they could've fixed at least one of my issues. I also got charged $175 to change my oil because it was all together. Terrible service. I will drive the extra hour to find myself a new mechanic next time. I absolutely would not recommend Darlings.
by Darling's Auto Mall on 04/30/2025
Thank you for taking the time to share your experience. We're very sorry to hear that your visit did not meet expectations, and we truly regret the frustration and inconvenience you encountered.
We understand how disappointing it must have been to wait for such an extended period without clear updates, and we apologize for any miscommunication regarding your vehicle's diagnostics and services. While we do have a coffee bar and vending machines located just outside our waiting lounge, it's clear we fell short in making you feel comfortable and supported during your time with us.
Your concerns about the oil change, fluid levels, unresolved vehicle issues, and overall value of service are deeply concerning. This is not the level of care we aim to provide, and we're committed to reviewing what happened in your case. We would appreciate the opportunity to speak with you directly and work toward a resolution.
Please feel free to contact our Service Manager Jonah Rounseville at 207-669-6575 or our General Manager Pam Blanchard at 2076696502, and reference your visit so we can follow up in more detail. We sincerely appreciate your feedback and hope to have the chance to regain your trust.
by 2015 JEEP GRAND CHEROKEE LAR/ALT Owner on 04/08/2025Verified Service
Great people and excellent service. A huge improvement compared to a couple of years ago!
by Darling's Auto Mall on 04/10/2025
Thank you for the thoughtful feedback! We're so glad to hear you had a great experience and noticed the improvementswe've been working hard to grow and better serve our customers, and it means a lot to know it's making a difference. We'll be sure to share your kind words with the team. Looking forward to seeing you again in the future!
by 2022 RAM 1500 BIG HORN/LONE STAR Owner on 03/11/2025Verified Service
I just like the timely service I get at Darlings's I'll continue using them for my vehicles needs
by Darling's Auto Mall on 03/13/2025
Thank you for your loyalty! We're glad to hear you appreciate the timely service at Darling's. We appreciate your business and look forward to continuing to serve your vehicle needs in the future!
by 2018 FORD ESCAPE SE Owner on 03/05/2025Verified Service
Service was scheduled to begin at 11:00AM and was complete by 12:10. Good job.
by Darling's Auto Mall on 03/10/2025
Thank you for your feedback! We're glad to hear your service was completed promptly and efficiently. We appreciate your business and look forward to serving you again in the future!
by Lee B. on 03/03/2025Verified Shopper
Darling's was very unmotivated about selling a car to me. There are no new car prices on the website and when I asked for an out-the-door price for a specific vehicle, giving them specific details, I got a run-around: "What features do you want, what kind of a payment can we get you into, etc." THe used car center was worse. On a Monday I asked about 3 specific vehicles. On Thursday I got an explanation about why the 3 weren't available, but he'd look into it further, but was going to be out of office until the next Thursday but would look into it then. I contacted a different dealership (~90 miles from my house) on a Wednesday, they answered my specific questions, and I had a brand new car in my driveway on Saturday. It just felt like neither Darling's new car dealership or their used car center really wanted to sell me a car.
by 2018 GMC SIERRA K1500 SLT Owner on 02/22/2025Verified Service
Thorough, efficient, and courteous. Highly recommend Darling's Auto Mall.
by Darling's Auto Mall on 02/24/2025
Thank you for your kind words and recommendation! We're glad to hear you had a thorough, efficient, and courteous experience. We appreciate your business and look forward to serving you again in the future!
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Service Information
17 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Darling's Auto Mall specializes in these services, in addition to many others.
Brake Service
Emissions Inspection
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Darling's Auto Mall specializes in these makes, in addition to many others.
What do verified customers think about Darling's Auto Mall in Ellsworth, ME? Verified customers who visit Darling's Auto Mall in Ellsworth, ME rate this business 4.5 out of 5 stars, with 72 reviews. 17 customers favorited this location.How can I contact Darling's Auto Mall in Ellsworth, ME? To reach the sales team at Darling's Auto Mall in Ellsworth, ME, call (207) 521-9204. To reach the service department, call (207) 667-2571Does Darling's Auto Mall in Ellsworth, ME have a service center? Yes, Darling's Auto Mall in Ellsworth, ME does have a service center. You can contact the service department at (207) 667-2571.
