I inquired on vehicle to purchase and had follow up questions prior to driving 4 hours to view vehicle and rep never responded. Then another rep from organization responded to another follow up inquiry in which he proposed a face time call in which he would show two vehicles I was interested in purchasing. We scheduled date and time and againno follow through on their end with no call/viewing of vehicles made.
by Jeff W. on 03/03/2026Verified Shopper
Initially I was told the F-type was available. Later that day I was told the car was under contract. I was contacted by the owner who told me they are ready to help me find a car. After submitting another request without response I gave up on this dealership.
by Dan B. on 12/17/2025Verified Shopper
Salesman was great. WALKED THE LOT AND HE SHOWED ME SEVERAL VEHICLES,WHICH WERE VERY NICE. TALKED ABOUT POSSIBLE TRADE,TOO FAR APART BETWEEN THERE VEHICLE AND MY TRADE. WOULD LIKE TO DO BUSINESS IN THE FUTURE IF THE DEAL WAS NOT UNDER WATER. GREAT SELECTION OF VEHICLES.BEST SELECTION IN TOWN.
by David L. on 07/24/2026Verified Shopper
Visited the dealership and never had a salesperson come out to help after we checked in the front office. Vehicle was NEVER priced nor was it on the lot to view.
by Edmund A. on 07/01/2026Verified Shopper
Gave them all info on trade and they never responded, and I am a serious buyer. I am upset because they have just what I want and no communication.
by Michael K. on 05/12/2026Verified Shopper
The dealership was very responsive to my email inquiry and responded within 24hours with additional details on the vehicle and direct contact to pursue purchase further. They were not pushy and respectful with the communication.
by Roger B. on 04/08/2026Verified Purchase
Great Experience. They have a large number of high quality pre-owned cars, and a very informed staff.
by Joe K. on 01/24/2026Verified Shopper
The vehicle had a a front end collision and they wanted full price of what they thought it was worth. I disagreed. They immediately switched subject and try to direct me to another vehicle which I had no interest in
I thanked them and hung up
by Alan B. on 11/02/2025Verified Shopper
Good communication price a little higher than I wanted. Was told there was no negotiation on price. It's what I was looking for but I have other options.
by Tyron M. on 10/28/2025Verified Shopper
The advertised a car that did not exist. If you're advertising a car with a picture that does not match the exact card that you have, that to me is a sign that it is not a good dealership.
by David E. on 08/17/2025Verified Shopper
My inquiries were answered promptly and fully, and were followed by an email from the manager to ensure I was being taken care of.
by Han Z. on 05/21/2024Verified Shopper
The service person acts offended to pressure you into accepting a higher price. They'll say things like after shooting that video for you, or taking these photos for you, that's your offer, as if those tasks are above and beyond the job description. Offer given was a couple percent below market price. The psychological manipulation is a huge issue with this dealership.
by William G. on 06/03/2020Verified Shopper
Had an amazing experience working with Da Vinci Auto! Louis was really helpful in assisting with the completion of my purchase. Louis made it very easy for me to purchase a car hundreds of miles away while also taking care of a trade in. Very good and honest work and would always recommend the dealership to others they have a great inventory and always ensure a very personalized experience.
by Rick W. on 10/05/2018Verified Shopper
Bad location, unclean dealer room, offered me $5,000.00 less for my trade then the deal I got 2 days later, felt like he was trying to steal my car in the trade, would never go back, never recommend to another person to shop there! Salesperson was very unprofessional looking in his dress.Never offered to show me the car I had an interest in, never saw that car, or any cars!
by Brian H on 10/11/2019
Hello Rick,
My name is Scott and I am the General Manager here at Da Vinci Auto.
Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied with the trade-in offer. Our goal is always the total satisfaction of our customers.
Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at (904) 404-8087
We value our customers opinions, and thank you for bringing this to our attention.
by Melissa S. on 09/18/2018Verified Purchase
I called to get an out the door price, which I received immediately with no pressure and the fees were super reasonable especially compared to other dealers. When I decided to see the car again no pressure. Bought my car in less than 30 minutes. Great experience
by Art P. on 07/24/2026Verified Shopper
THEY ARE NOT RESPONDING TO MY OFFER. ..... ................
by Will S. on 07/15/2026Verified Shopper
Emailing with the dealership was a little cumbersome, but we did receive a response after calling and speaking with a salesperson.
We lined up a PPI and received a confirmation message that the dealer would be willing to deliver to the specific garage which we selected. However, the dealership did not transport the vehicle and has not communicated with us whether the vehicle has sold even now, a few days later. Emails to the salesperson and to the GM went unreturned.
This dealership does not have the most favorable reviews online, but we hoped that our effort to speak with someone directly by phone would help us get solid customer service.
We understand that the vehicle could have sold before the PPI appointment, but ghosting a potential customer won't achieve a favorable reputation, or sales for that matter.
by Patrick D. on 06/18/2026Verified Shopper
Great company, little pricey. Can't find maintenance for the classic!
by William H. on 06/11/2026Verified Shopper
Not quite ready to purchase yet, but very responsive sales force
by Stephen R. on 05/26/2026Verified Shopper
Couldn't make a Deal. Hard to reach the Decision Maker. Too many gate keepers. Frustrating.
