by 2014 HONDA CIVIC SI Owner on 03/21/2024Verified Service
We've been customers of DPat for 34 years; we've bought Honda cars since 1990 from DPat motors, and have always received excellent service there. I think the Honda Corporation should go back to their original(?) motto "It's hard to beat a Honda." At least I think that was a slogan back in the '70's.
by D-Patrick on 03/21/2024
Hi, thank you for rating your visit! We're very proud of our team for continuing to meet your expectations and give you excellent service. We will be honored to help you again in the future. What do you think of this slogan, "We make it easy"? Happy Driving!
by 2023 HONDA RIDGELINE BLACK EDITION Shopper on 02/09/2024Verified Purchase
I definitely feel like a valued customer, and I received an excellent truck at a great price and they worked very hard to get me a better financing deal than I even imagined. I would recommend anyone to purchase their next vehicle here, and service is top notch!
by D-Patrick on 02/12/2024
Hi, thank you for rating your visit! We're happy to hear our team was so helpful and made sure to get you the best deal possible. We will be honored to help you again in the future. Enjoy the care and Happy Driving!
by 2021 HONDA PILOT EXL Owner on 12/15/2023Verified Service
I needed a few recalls issues to be cared for. When I received the car back, several things were not put together and there was damage to the seat. I actually got on YouTube and put everything back together myself. I'm not sure what to do about the seat. They deny ever being around it. Smh
by D-Patrick on 12/18/2023
Hello, we have sent your message to management and would like to inform you that it's being looked into. We hope you have a good day.
by 2011 HONDA CR-V EX Owner on 11/02/2023Verified Service
I have had my car serviced there since I purchased vehicle in 2011 and I have purchased all my replacement tires, etc. from you. I was surprised to be charged for tire rotation and when I brought it to the cashier's attention, she was pretty rude. Said I'd have to sign for full charges then go to service desk to see if they agreed I shouldn't be charged and then bring her paperwork and she'd do a credit for the tire rotation.
by 2013 LEXUS LS 460 Owner on 10/25/2023Verified Service
Nothing less than superb. The folks at D-Patrick Body and Glass are outstanding. I have dealt with them on a number of occasions and each time everyone has treated me with respect and a true feeling of caring for me and my automobile. Everyone from the receptionist to the manager to the technicians, all are true professionals. If ever I need automotive body and glass repair, these are the folks I will trust.
by D-Patrick on 10/26/2023
We're happy to hear our staff continues to give you excellent service and take good care of you and your vehicle. As well as earning your trust. We will be honored to help you again in the future. Happy Driving!
by 2021 HONDA CR-V EX Owner on 09/02/2023Verified Service
People were very friendly, shuttled us to a Mall while we were waiting. My only criticism is that the job took much longer than anticipated and so we left the car overnight. Had we known that sooner, we would not have waited all morning but would have gone home immediately.
by D-Patrick on 09/04/2023
Hi, thank you for rating your visit! We're happy to hear our staff was friendly towards you. We will be honored to help you again in the future to make sure you get even better service. Happy Driving!
by 2022 GMC SIERRA K1500 ELEVATION Owner on 08/29/2023Verified Service
It was great! Kevin listened to me and found the right fit for what I was looking for! Was even served lunch mid appointment! We went thru all the paperwork with ease! And even referred me to good truck insurance! D Patrick Honda gets 5 stars in my book!
by D-Patrick on 08/30/2023
Hi, thank you for rating your visit! We're proud to hear Kevin was so helpful and was able to find you the vehicle you were looking for. Also glad to hear that everything went smoothly and got your truck protected. Happy Driving!
by 2019 HONDA ACCORD SPORT Owner on 08/16/2023Verified Service
Made an appointment and went to do a couple of chores. They contacted me on my cell phone and notified me that the car's service was complete witin a short period of time. The charge was reasonable and correct for the service despite folks stating the charges would be excessive not true at all i highly recommend the service with this dealership for good honest service for ur vehicle.
by D-Patrick on 08/16/2023
Hi, thank you for rating your visit! We're proud to hear that you had a good experience with us. As well as making sure that you got your vehicle back soon after. Glad to hear that everything was to your liking. We will be honored to help anyone you send our way in the future. Happy Driving!
by 2018 HONDA CR-V EXL Owner on 08/10/2023Verified Service
The staff are polite and respectful plus they explain things well. They always let me know when my car may be unsafe, such as needing brakes replaced this time. I always know the price before they do extra work which is appreciated. I will continue to visit here for future maintenance and would recommend to all of my loved ones!
by D-Patrick on 08/11/2023
Hi, thank you for rating your visit. We're proud to hear we're transparent and make sure that you have all the information that you need or wanted. We will be honored to continue to you help and help your love ones in the future.
by 2017 HONDA CIVIC TOURING Owner on 07/27/2023Verified Service
Nolan who worked on my car did a great job. He always takes care of my car. He gets the car done as efficiently as possible. I been driving to work to Louisville, KY for now 13 years and I have never had any problems or break downs. I had a engine leak but that was fixed as soon as possible. You hav a great mechanic!!
by D-Patrick on 07/27/2023
Hi Nolan, thank you for rating your visit! We're proud of Nolan for continue to take good care of your vehicle. He will be honored to continue keeping your vehicle in tip-top shape. Happy Driving!
by 2012 HONDA ODYSSEY EXL Owner on 07/10/2023Verified Service
The service people at D-Patrick are friendly and efficient. They took care of servicing my care in a very short time; and when they did not have a bulb replacement for me third brake light, the serviceman told me that if I could get one elsewhere they would instal it at no charge.
by D-Patrick on 07/10/2023
Hi, thank you for rating your visit! We're proud to hear that our team was friendly and efficient. We're happy to hear that our staff was able to get that bulb installed for you. Happy Driving!
by 2016 HONDA CIVIC LX Owner on 07/06/2023Verified Service
I always know that Honda will take care of everything. I went in thinking I needed freon for my ac. They told me that an extended warrantee was issued for a replacement part. Took care of me then.....didn't want to make another appointment.....I was so happy and relieved
by D-Patrick on 07/06/2023
Hi, thank you for rating your visit! We're proud to hear that our team took good care of you during taking care of the issue. It's good that the extended warrantee was issued and we got that issue taken care of. Happy Driving!
by 2019 FORD EXPEDITION MAX LIMITED Shopper on 06/23/2023Verified Purchase
Everything went as it should. We live about an hour away and the planning for inspecting and test drive went as they said it would.
The salesman Vinny was very knowledgeable and helpful. I will start looking at D Patrick the next time Im in the market.
by D-Patrick on 06/26/2023
Hi, thank for rating your visit! We're proud to hear that Vinny was so helpful and knowledgeable. We will be honored to help you again in the future. Happy Driving!
by 2019 HONDA CR-V EXL Owner on 05/13/2023Verified Service
Chuck Bates is my go to guy for service appointments. Always friendly and professional. Saw him out in public a few weeks ago and we had a nice visit. A genuinely nice person. All employees at D-Patrick Honda treat my wife and I with respect and are always polite and friendly.
by D-Patrick INC on 05/15/2023
Hi, thank you for rating your visit! We're proud to hear Chuck and the rest of our staff gave you and your wife such a good experience. As well as being professional and respectable. Happy Driving!
by 2019 HONDA INSIGHT TOURING Owner on 05/08/2023Verified Service
The waiting area was clean and nice however, I had made appointment eight days in advance to get the oil changed in my car. I think waiting one hour and 45 minutes is a little excessive to get the oil change. They need to schedule less customers or hire more help
by D-Patrick INC on 05/08/2023
Hi, thank you for rating your visit! We're happy to hear our waiting area was nice and clean for you. Your comments will be sent to management and it will be looked into. Happy Driving!
by 2013 FORD F150 SUPER CAB Owner on 03/25/2023Verified Service
Good per repair. Poor per communication. Arrived on time and was told repair would be two hours. At two hours I checked and was told they had no tech and would be on sometime that afternoon. No call, nothing!! Had to have some one come get me. A wasted day. When checking out to pay, no apology: no nothing!! Should this happen again, I wont ever return. The experience was a joke.
by D-Patrick INC on 03/27/2023
Hi, we understand your visit did not meet your expectations. We are sending your comments to our management team. Please email social@dpat.com with any additional feedback you may have.
by 2023 HONDA CIVIC SPORT Owner on 02/17/2023Verified Service
They was fast and professional at getting my cable reel replaced in my 23 Honda Civic. It was making a noise and they had it ordered and replaced in a day. They also provided me a shuttle ride to work while they fixed it. I love the shop department but their sales team is a bunch of liers. I wouldn't buy a car from there but I would have one serviced in their service department.
by D-Patrick INC on 02/20/2023
Hi, thank you for rating your visit! We're happy to hear that our service team took good care of you car and got you back on the road in a timely manner.
by 2016 HONDA CIVIC LX Owner on 01/19/2023Verified Service
When I take in my car for one specific service and they find something else that needs to be fixed, they will ask me first before fixing the extra problem. I appreciate that. And extra things that need to be fixed, they will list it and the repair price on my bill. I really appreciate that.
by D-Patrick INC on 01/19/2023
Hi, thank you for rating your visit! We're happy to hear that our service crew found an issue with your car. Also that they told you and will take care of it with your permission. Happy Driving!
by 2020 HONDA ODYSSEY EXL Owner on 01/12/2023Verified Service
We had the motor to the sliding door of our van replaced. We had this appointment schedule nearly a month in advance, but a day or two before that we got a maintenance check on our car, so we called them up to ad that to our visit since we live about 50 miles away. They accepted the extra work with no problem and were finished with everything working in about an hour. That was most appreciated!!
by D-Patrick INC on 01/12/2023
Hi, thank you for rating your visit! We're happy to hear that our staff was able to take care of all issues with your van and in a timely manner. We strive to make things easy for guests and we're proud that they were so accommodating. Happy Driving!
by 2017 HONDA CR-V EXL Owner on 12/30/2022Verified Service
I was pleased to be able to schedule an appointment just 2 days after calling. This was much better than I experienced at a competitor's service department.
When I brought the vehicle to be serviced, everything was completed more promptly than I expected and I was kept informed of recommendations.
Very good overall experience.
by D-Patrick INC on 01/02/2023
Hi, thank you for rating your visit! We're happy to hear that our crew manage to get you service much sooner that what you experience and went above and beyond on the service. Happy Driving!
