by 2019 FORD EDGE TITANIUM Owner on 05/15/2026Verified Service
The service work I had done was fine, but my vehicle was damaged while it was in your service department. The service department employees would not take responsibility for causing the damage. They blamed the damage on me so I have to use my insurance company to pay to get my SUV repaired. I will have to pay my $500.00 deductible . I do not want to come back to your dealership for service .
by 2014 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 03/29/2026Verified Service
The repair work was excellent. Troy kept me abreast of all work being done. Completion took longer than expected because some parts had to be ordered and delivery times were slow, but certainly no fault of Cumberland KIA. Overall, extremely happy with the quality of work done to my Toyota Tundra pickup truck and would certainly not hesitate to use them again should the circumstances arise!
by Ryan Corner on 04/01/2026
Thank you for such a detailed and kind review! We're thrilled to hear that you were extremely happy with the quality of the repair work on your Toyota Tundra. Troy will be especially pleased to know that his communication kept you well informed throughout the process. We truly appreciate your understanding regarding the parts delay, and we're grateful for your patience while we worked to get everything completed correctly. Your confidence in our team means a great deal to us, and we would be more than happy to assist you again should the need arise.
by 2015 KIA SORENTO LX Owner on 03/24/2026Verified Service
I have had oil leaks for months due to oil changes. Apparently the plug was stripped. Oh we tightned it up. Needless to say oil all over my carport. Just a nasty mess. Finally I told Suzie she had the oil.pan changed immediately. It should have been replaced months ago. Thanks to Susie she is the best.
by Ryan Corner on 04/01/2026
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience you went through due to the oil leak and the delay in resolving it. That is certainly not the experience we want for our customers, and we understand how upsetting that situation must have been.
We truly appreciate you bringing this to our attention, and we're glad Susie was able to step in and ensure the oil pan was replaced properly. She does an excellent job advocating for our customers, and we'll be sure to pass along your kind words.
Your feedback is very important to us and helps us improve. Thank you for giving us the opportunity to make this right, and we appreciate your patience and trust.
by 2020 KIA SORENTO S/LX Owner on 01/05/2026Verified Service
They really took care of me. They gave me the loaner car that I needed. They worked to get me the approval from Kia needed to replace my transmission under warranty. (It was the third time my car was in there for the same problem.) They were accommodating and kind. I very much appreciated being taken care of.
by Ryan Corner on 01/17/2026
Thank you so much for sharing your experience with us. We're very glad to hear that our team was able to take good care of you, provide a loaner vehicle, and work with Kia to get your transmission replacement approved under warranty. We know how frustrating it can be to deal with the same issue multiple times, and we're grateful for your patience throughout the process.
Our goal is always to be accommodating, kind, and proactive in helping our customers, so it means a lot to hear that you felt supported. Thank you for trusting us with your vehicle we're here anytime you need us!
by 2017 KIA FORTE LX Owner on 07/13/2025Verified Service
It was all good. I had two recent recalls and they were addressed and serviced with-in days of each other. The Service Center Technicians were at the Top of their game and addressed each issue with indepth precision...
Thank you KIA Dealership of Cookeville Tn.
by Ryan Corner on 08/04/2025
Thank you for taking the time to share your experience
by 2015 KIA SORENTO LX Owner on 06/20/2025Verified Service
I was on a trip from Johnson City to Nashville. I got caught in a big storm. My check inginge light came on and my car slowed to a crawl. I looked up where the closest KIA dealership was and found Cumberland Kia was just a few miles away. They took me right in and fixed my car and had me back on the road. I would recommend them to anyone.
by Ryan Corner on 08/04/2025
We appreciate your time and the extra effort it takes to provide your feedback
by 2019 KIA SOUL PLUS Owner on 05/09/2026Verified Service
Ease of appointment scheduling, wait time for service was short. Customer service is excellent with all my questions answered.
by 2026 KIA SELTOS EX Owner on 05/06/2026Verified Service
Everybody involved were very courteous and efficient. Everything was explained well. I got a text and email report showing what was done as well .
by Ryan Corner on 05/07/2026
Thank you for the great review! We're glad to hear that our team was courteous and efficient, and that everything was clearly explained. Providing transparent communicationincluding detailed text and email reportsis important to us, and we appreciate you taking the time to share your experience. We look forward to serving you again!
by 2016 KIA SORENTO LX/L Owner on 05/02/2026Verified Service
Everyone is very professional but kind and courteous. The service manager has a caring tone. He always gives a complete explanation of every detail that was done to my car. If something else is suggested it is never in the tone or words of pressure
by Ryan Corner on 05/02/2026
Thank you for sharing such kind feedback. We're pleased to hear that you found our team both professional and courteous, and that our service manager took the time to clearly explain all the work performed on your vehicle. Providing honest, pressurefree recommendations and transparent communication is very important to us. We truly appreciate your trust and look forward to continuing to take care of you and your vehicle.
by 2022 KIA STINGER GT1 Owner on 04/27/2026Verified Service
It was all great. They fixed the problem and loned me a nice car while I was waiting to do a few things I needed to get done.
by Ryan Corner on 05/02/2026
Thank you for the great feedback! We're glad to hear everything went smoothly and that our team was able to fix the issue and keep you moving with a loaner vehicle while you took care of your day. Providing convenient and comfortable service is always our goal. We truly appreciate your trust and look forward to helping you again!
by Dana R. on 04/21/2026Verified Shopper
Very attentive and no pressure to buy or look at something that I was not looking for. That is appreciated.
by Ryan Corner on 04/21/2026
Thank you for the kind feedback! We're glad you felt comfortable and supported during your visit. Providing attentive service without pressure is very important to us, so we truly appreciate you recognizing that. We value your trust and look forward to helping you again whenever you need us.
by 2021 KIA FORTE FE/LXS Owner on 04/20/2026Verified Service
We want to thank these guys for the service on our car they did a great job I highly recommend them to our family and friends thank u again
by Ryan Corner on 04/21/2026
Thank you so much for your kind words and recommendation! We're thrilled to hear you were happy with the service on your car. Knowing you'd recommend us to your family and friends truly means a lot to our team. We appreciate your trust and look forward to helping you again whenever you need us. Thank you again!
by 2020 KIA TELLURIDE EX Owner on 04/13/2026Verified Service
Left my vehicle unlocked outside after hours. When confronted about this, they didn't have much to say. I paid my bill, and I will not be back.
by Ryan Corner on 04/21/2026
Thank you for bringing this to our attention. We sincerely apologize for the concern caused by your vehicle being left unlocked after hoursthis is not the experience we aim to provide, and we understand why it was upsetting. Your feedback is taken seriously, and it has been shared with our team so we can reinforce our procedures and communication moving forward. While we regret that this situation led you to feel this way, we appreciate you taking the time to let us know where we fell short.
by 2021 KIA TELLURIDE EX Owner on 04/12/2026Verified Service
Good job on the service, but it took much longer than I was told. This was mainly because my technician was working on another car at the same time.
by Ryan Corner on 04/21/2026
Thank you for your feedback and for recognizing the quality of the service. We do apologize that the repair took longer than expected. While our technicians sometimes balance multiple vehicles to keep everyone moving, we understand how important accurate time estimates are. Your comments help us improve our scheduling and communication, and we appreciate the opportunity to do better. We value your business and hope to provide an even smoother experience next time.
by 2014 KIA FORTE LX Owner on 03/22/2026Verified Service
Excellent Customer Service. my mother is 90 years old still drives and has her car serviced at Cookeville Kia. Honest people that treat our seniors with respect and honor
by Ryan Corner on 04/01/2026
Thank you so much for your kind words and for trusting Cookeville Kia with your mother's vehicle. It truly means a lot to us to know that our team provides honest service and treats our senior customers with the respect and care they deserve. We're honored to take care of her and appreciate you taking the time to share your experience. We look forward to continuing to serve your family for many years to come
by 2025 KIA SPORTAGE LX Owner on 03/20/2026Verified Service
The service department always takes very good care of me. They listen to what I have to say. They tried to figure out what the problem is and get you on your way quickly.
by Ryan Corner on 04/01/2026
Thank you for taking the time to share your experience! We're glad to hear our service department took great care of you, listened to your concerns, and worked efficiently to get you back on the road. Your trust means a lot to us, and we truly appreciate your kind feedback. We look forward to helping you again whenever you need us.
by 2020 KIA SPORTAGE LX Owner on 03/17/2026Verified Service
Always great service. Took awhile but it was Saturday. They always give a printout of services and any problems thy let you know.
by Ryan Corner on 03/18/2026
Thank you for your continued trust and kind feedback! We appreciate your patience on a busy Saturday and are glad to hear you value the detailed service printouts and communication about any concerns. Providing clear, honest information is important to us, and we look forward to taking care of you again.
by 2014 KIA OPTIMA SX Owner on 03/14/2026Verified Service
Lucas took great care of me as always. He made sure my car was serviced as it should be. I give Lucas a five star.
by Ryan Corner on 03/18/2026
Thank you for the five-star review! We're thrilled to hear that Lucas consistently takes great care of you and ensures your vehicle is serviced properly. We'll be sure to share your kind words with himhe'll really appreciate it. We look forward to seeing you again!
by 2017 KIA SORENTO LX/L Owner on 03/07/2026Verified Service
They kept you updated with everything about your car. Everyone was just so sweet.I would definitely recommend them to my friends and family
by Ryan Corner on 03/18/2026
Thank you so much for the kind review! We're happy to hear that our team kept you informed throughout the process and made you feel well taken care of. Your recommendation to friends and family truly means a lot to us. We appreciate your trust and look forward to assisting you again in the future.
by 2017 KIA FORTE LX Owner on 03/05/2026Verified Service
Guys were very professional. I would for sure recommend them for any automotive needs repair or for purchases
by Ryan Corner on 03/18/2026
Thank you for the great feedback! We're glad to hear our team was professional and that you would recommend us for both automotive repairs and purchases. Your trust and recommendation mean a lot to us. We truly appreciate your business and look forward to assisting you again in the future.
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Service Information
4,814 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Cumberland Kia specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Cumberland Kia specializes in these makes, in addition to many others.
What do verified customers think about Cumberland Kia in Cookeville, TN?
Verified customers who visit Cumberland Kia in Cookeville, TN rate this business 4.7 out of 5 stars, with 732 reviews. 4,814 customers favorited this location.
How can I contact Cumberland Kia in Cookeville, TN?
To reach the sales team at Cumberland Kia in Cookeville, TN, call (931) 378-6477. To reach the service department, call (931) 526-5600
Does Cumberland Kia in Cookeville, TN have a service center?
Yes, Cumberland Kia in Cookeville, TN does have a service center. You can contact the service department at (931) 526-5600.
