by 2020 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 02/08/2025Verified Service
It was good. It took a little longer than I thought, but I'd rather that it's inspected good and it take a little longer.
by Carole on 02/13/2025
Thank you!
by 2017 TOYOTA RAV4 LE Owner on 01/24/2025Verified Service
The service is always done well and in a timely manner. They advise me of any potential work that will be needed in the future so that I can plan for it.
by Carole on 01/27/2025
Thank you!
by 2021 TOYOTA HIGHLANDER XLE Owner on 01/20/2025Verified Service
Service scheduling. Car was ready by the door but waited another 20 to 30 minutes to be called from wait room. The courtesy wash is always appreciated.
by Carole on 01/20/2025
Thank you for the feedback, we are sorry about your wait.
by 2022 TOYOTA RAV4 LE Owner on 01/20/2025Verified Service
Liked the fact that it didn't take long for the maintenance to be performed .they changed the way they recorded the multipoint check and I liked the old way better.
by Carole on 01/20/2025
Thank you!
by 2009 VOLKSWAGEN JETTA SE/SEL Owner on 01/09/2025Verified Service
Everyone was friendly- the waiting are clean and even had refreshments! Staff was prompt and explained things to me very well! This was one of my best car experiences!
by Carole on 01/20/2025
Thank you!
by 2024 TOYOTA COROLLA CROSS SE/XSE/NIGH Owner on 01/06/2025Verified Service
Recall issue was fixed in a timely manner and oil change/ vehicle health check completed efficiently.
by Carole on 01/20/2025
Thank you!
by Mary H. on 12/29/2024Verified Purchase
I had a positive experience from beginning to end. I purchased a Gold Certified 2021 Toyota Sienna minivan.
by Carole on 01/06/2025
Thank you!
by 2010 TOYOTA RAV4 Owner on 12/23/2024Verified Service
Excellent repair facility to work with. They have been great and I didn't even originally buy my car from them. Highly recommend.
by Carole on 12/26/2024
Thank you!
by 2015 TOYOTA RAV4 LE Owner on 12/13/2024Verified Service
My car always goes to the Crown Dealership in Holland. Great service every time. They are flexible with me being a teacher and willing to text me over calling.
by Carole on 12/18/2024
Thank you!
by 2004 TOYOTA CAMRY LE/XLE/SE Owner on 12/03/2024Verified Service
The whole team at Crown is great about helping me prioritize repairs on an old Camry, and keeping things affordable when emergencies happen.
by Carole on 12/06/2024
Thank you!
by 2021 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 12/02/2024Verified Service
Finished the oil change and inspected the recall on the passenger airbag. General wash when finished.
by Carole on 12/06/2024
Thank you!
by 2016 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 11/16/2024Verified Service
I came on the wrong day for the routine service, but they fit me in. I needed a new battery and a search was necessary to find the one I needed.
by Carole on 11/19/2024
Thank you!
by 2013 TOYOTA HIGHLANDER LIMITED Owner on 08/04/2024Verified Service
I had accidentally made my 60,000 mile service appointment at the wrong Crown Toyota, so our local one had no record of a service appointment for me. They were accommodating, and serviced my car anyway, even on a full schedule. They were very thorough. Their efforts were greatly appreciated.
by Katrina on 08/06/2024
Thank you! Our team strives for great customer service!
by 2024 TOYOTA TUNDRA CREWMAX SR/CREWMAX Shopper on 05/11/2024Verified Purchase
They wait until after I had signed all the paperwork to tell me that I would only be getting one key fob initially. I would have to wait for Toyota to send me a notice to get the second one. Two months later I still have not gotten the notice. This is deceptive. They did not tell me up front that I would only be getting one key fob.
by Carole on 05/16/2024
We apologize for this! Explaining the second key recall campaign that we are dealing with currently to our customers is definitely something we try to bring up during the sale and not after, and your frustration is definitely the main reason why we don't want that info slipping through the cracks! That it did was a mistake, but we will offer that we will likely be able to manually search for your VIN and confirm that we can get your 2nd key in advance of the recall letter that you will get from Toyota. We will attempt to do that in order to minimize the time spent waiting for it as much as possible!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 03/23/2024Verified Service
Fuel induction service performed and tech failed to secure hose clamp screwbconnectors on throttle body tube and left tools in the engine bay.
Management helped resolve this unusual, unexpected customer experience.
Typically, I've had and expect satisfactory service experiences at Crown. This situation has upset my confidence.
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 03/01/2024Verified Service
Went in for an oil change and to check the alignment. All was taken care of within an hour and I was back on the road. Nathan is our service advisor and he always makes sure we are well taken care of. This trip was no exception. We continue to use Crown because of the service department.
by Carole on 03/04/2024
Thank you!
by 2017 TOYOTA HIGHLANDER SE/XLE Owner on 02/19/2024Verified Service
Very professional service & honest service representatives. I wasn't sure whether I needed an oil change before leaving on vacation. They checked my oil and assured me it would be fine until I returned in eight weeks. That was very much appreciated. I will certainly take it back to Crown Motors when I get back.
by Carole on 02/21/2024
Thank you!
by 2022 VOLKSWAGEN ATLAS SEL PREMIUM R-LINE Shopper on 02/07/2024Verified Purchase
Out of state buyer and Crown Motor, specifically sales person, Cam, made the process so easy. First time buying sight-unseen, but with video walk throughs, calls, pics and texts, Cam helped us be at ease knowing we were getting a great vehicle. Overall would highly recommend Crown Motors to anyone purchasing a new/used vehicle!
by Carole on 02/07/2024
Thank you!
by 2016 TOYOTA CAMRY HYBRID/LE/XLE/SE Owner on 01/20/2024Verified Service
I'm approaching 100,000 miles and brought the car in for service. They provided me with an estimate for flushing out the transmission, brake fluid, etc. They changed a light bulb next to the license plate and charged $120.
I'll take it to a trusted local shop for a better price on the work.
by Carole on 02/12/2024
We are sorry to hear that you were not satisfied with your service experience. Please reach out to the service manager, Derek, at dvlietstra@crownmotors.com.
by 2004 TOYOTA COROLLA CE/LE Owner on 12/23/2023Verified Service
Professional and courteous service. Diagnostics revealed battery was getting low, so they replaced it. After the complimentary car wash, I could dry my car in the warm garage instead of outside. The waiting time was in a quiet and comfortable showroom with coffee and snacks. I rave to my friends and family about the great service Crown Motors offers me.
