by 2019 ALFA ROMEO GIULIA TI Owner on 06/29/2025Verified Service
Outstanding customer care and communication! Alex Greenland is a great service manager who cares about customers.
by 2020 JEEP CHEROKEE LATITUDE PLUS Owner on 06/08/2025Verified Service
Long story short, I needed a key fob replaced and another dealership that I bought the vehicle from was to pay for it. When I emailed the manager from Crown Crystler Jeep to move forward on this they refused to contact me back.
by Phillip F. on 04/17/2025Verified Service
Billy and his team did an excellent job. Our water pump, fly wheel, etc. needed replaced. We are so glad we bought the extended warranty. The repairs were covered. We just had to pay a $100 deductible. Work was completed in one day. We picked up the car the next morning. We were very pleased with the great service Crown provides!
by Phillip F. on 03/30/2025Verified Service
Dustin Litteral, our service advisor has been very helpful in making sure our car is properly maintained. He recommended tires that have made the riding experience much better. Also it was recommended that our battery be replaced. Thank you to Dustin and his teammates. We like getting our Dodge Durango Citadel serviced at Crown!
by 2014 JEEP CHEROKEE LIMITED Owner on 06/26/2024Verified Service
We had a terrible experience with Service Department. It took 3 weeks to get the parts & SUV serviced. There was poor communication throughout the process and the check engine light came back on after we picked it up. Needless to say, we will not be returning.
by Damon Clark on 07/09/2024
Thank you for bringing your concerns to our attention. I sincerely apologize for the delay in delivering your part and for the lack of effective communication during this process.
I understand how frustrating and inconvenient this has been for you, and we deeply regret any inconvenience caused. Please know that this does not reflect the high standards of service we strive to provide.
Your feedback is invaluable in helping us identify areas for improvement, and we are committed to ensuring that such incidents do not occur again.
Thank you for your patience and understanding. I truly appreciate your business and want to assure you that we are fully committed to your satisfaction. We hope to have the opportunity to serve you better in the future.
Sincerely,
Damon Clark
Vice President and General Manager
by 2016 JEEP PATRIOT LATITUDE Owner on 01/31/2023Verified Service
I was not treated with the dignity and respect that I deserved from Tyler Ramsey. He failed to communicate with me and had me sitting in the waiting room for 6.5 hours for my vehicle repair. He did not offer me the shuttle, therefore I unnecessarily missed an entire day of work. Additionally they didnt even wash my vehicle. I saw that other vehicles that were serviced were washed.
by Shannan Brennan on 02/03/2023
To: Verrina,
Thank you for posting your review and expressing your concerns. We apologize for your feeling disrespected; that was never our intention. You indicated that Ty did not offer the shuttle as the reason for your dissatisfaction. However, due to the vehicle's number of repairs, you were advised that there would be better options than waiting. In the past, you have used our shuttle service and are aware that this service is available. We pride ourselves on our reputation in the local community and welcome further discussion to resolve your issue. If you'd like, please get in touch with me directly at (614) 652-6045.
Sincerely,
Mark Earhart
Service Manager
by 2014 KIA FORTE EX Owner on 04/01/2021Verified Service
Terrible. When rebuilding my engine per a recall notice they did not seat something correctly in my engine and gas was leaking into my cabin. We called for a week straight with no call back, until we reached manager. The managers tone was annoyed that we even had this issue or if the issue was even real. Kia is terrible and I cannot wait to get a Honda.
by 2018 RAM 1500 SLT Owner on 06/06/2020Verified Service
Everything was great except.....the exterior was dirtier then when I dropped off my truck for service. I was under the assumption " EVERY VEHICLE BEING SERVICED ALSO RECEIVED AN EXTERIOR WASH ". If this is policy, someone drove my truck through puddles of water causing dirty splash on the exterior after the wash.
by 2015 JEEP GRAND CHEROKEE SRT-8 Owner on 02/20/2020Verified Service
Ty Ramsey and the crew at Crown Jeep in Dublin always take excellent care of our vehicles!! Their service department is knowledgeable and dependable. We continue to purchase Jeeps in large part due to the superiority of their service department. Thanks again for a great oil change guys!!
by Jeffrey B. on 10/04/2019Verified Service
The service center didn't write up the details of repair so the jeep sat most of the day. After the service manager knew what the problem was it couldn't been done until the next week. Est cost 350.00 and would be the third time I paid for the same repair. Instead I ordered the part for 10.00 and installed it myself in one hour by taking out the glove box and replace the blower resistor.
by 2018 RAM 1500 SLT Owner on 01/08/2019Verified Service
I was picking up my Brother while he was dropping off his vehicle for service. I spoke with Ty Ramsey about a recall on my Ram 1500 and he entered VIN and found another recall. Ty wanted to take care of my recalls that day but I was happy he could schedule for the next day. I was very pleased.
by 2015 DODGE DURANGO LIMITED Owner on 10/15/2018Verified Service
Dustin Litteral did a great job of servicing my needs. We were tracing a rear-end rumble. He took a test drive with me, confirmed there was a problem and proceeded to order parts and get the rear shocks replaced under warranty.
No fuss, no muss, just prompt professional service.
Thank you Dustin and Crown Motor Cars.
by Phillip F. on 07/21/2018Verified Service
Crown treated me like they want my business. I told them I what I wanted and they responded by saying they want to be my service provider. I accept. They did a recall for me and rotated my tires. They also washed my car. Great service in my opinion. Thank you Crown!
by 2015 CHRYSLER 200 S Owner on 01/20/2018Verified Service
Excellent customer service. Quintin was the man at getting my car in and taken care of quickly. The dealership as a whole was stocked with very friendly employees and a very clean well kept location. I will be looking to get more services done by this certified dealer.
by 2015 JEEP GRAND CHEROKEE SRT-8 Owner on 01/20/2018Verified Service
Ty Ramsey and Crown Motor Cars of Dublin have taken care of me and 4 different Jeeps over the course of the last decade. Ty is extremely knowledgeable on all things Jeep and Mopar, and the service technicians are great at what they do. My service has always been completed in a timely manner and to excellent standards. I will continue to purchase vehicles from Crown and have them serviced there.
by 2015 JEEP GRAND CHEROKEE SRT-8 Owner on 10/15/2017Verified Service
Ty Ramsey at Crown Jeep has been taking care of my Jeeps for over 8 years now. I have full faith in him and the service team at Crown. He will tell you exactly what you need to keep your vehicle running in excellent condition. The work is completed on time, and for a very fair price. They dont cut corners; their service is top notch!
by 2013 KIA SOUL Owner on 10/16/2016Verified Service
I was told my issue wasnt under warranty. It was caused by rust that might have formed from not driving my car for a long period of time. I use it practically every day so thats not possible. Seems like it was from normal wear and tear, something the warranty supposedly covers
by 2010 JEEP GRAND CHEROKEE LAREDO Owner on 08/06/2015Verified Service
It was good at the time of delivery of vehicle for service but when it came to a call back because some of my vehicle tail lamp needs to be replaced that are covered under warranty, there was no response even though i gave many calls and left voicemail
by 2018 CHRYSLER PACIFICA TOURING L Owner on 06/01/2026Verified Service
The dealership honored the warranty with no questions asked.
by 2025 RAM 1500 TRADESMAN Owner on 05/22/2026Verified Service
Great service. Matt was very helpful
by Crown CJDR Dublin on 05/26/2026
Thank you for the wonderful review! We're thrilled that Matt provided you with great service. You are welcome to come back anytime you need reliable automotive help.
