Crom Transmission & Automotive Specialist

4.8
Service: (910) 812-4092
Service Open until 5:00 PM
120 W Thomas Dr Jacksonville, NC 28546
Website

Crom Transmission & Automotive Specialist

4.8
Service Open until 5:00 PM
Website

Ratings & Reviews

Overall Rating
4.8
89 Verified Reviews
5 Star
91%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
2%
Sort by: Most Helpful
Read reviews that mention
by 2020 CHEVROLET SUBURBAN K1500 PREMIER Owner on 10/31/2025Verified Service
Amazing service, finished days before they said they would and for less money than quoted. Highly recommend!
by 1997 FORD F350 Owner on 10/21/2025Verified Service
Quick turnaround. Excellent service representative that kept me informed of everything that was happening.
by 2012 FORD MUSTANG Owner on 08/26/2025Verified Service
The people that work here are absolutely amazing they fixed my car very quickly and their pricing is fair! I would highly recommend them!
by 2018 CHEVROLET SILVERADO K1500 LT Owner on 08/15/2025Verified Service
Easy to find, nice and clean lobby, friendly people and they started right in on checking my truck. Great pricing and truthful.
by 2019 RAM PROMASTER 1500 STANDARD Owner on 04/14/2025Verified Service
They are the best . No one else in the Jacksonville market comes close to their experience with transmission repair.
by 2010 CHRYSLER TOWN & COUNTRY LIMITED Owner on 04/03/2025Verified Service
They did an excellent and speedy job with the transmission on my 2010 Chrysler Town and Country. She shifts like a dream!
by 2016 CADILLAC ESCALADE LUXURY Owner on 04/02/2025Verified Service
Like all the service personnel attentive explaining everything that's going to be done for your vehicle very polite very friendly people
by 2017 CHEVROLET SILVERADO K1500 LT Owner on 01/23/2025Verified Service
The turn around time is unbelievably fast. Employees were friendly and very informative. Somewhat pricey compared to other shops in NC.
by Tyler B. on 01/01/2025Verified Service
This is the best, most honest and professional shop. I would not have my vehicle worked on anywhere else.
by 2010 JEEP WRANGLER UNLIMTED RUBICON Owner on 07/18/2024Verified Service
Great customer skills. They give you confidence from the outset. The reason for 4 stars vs 5 is not unique to Crom. While I waited to be helped, the service tech took 3 calls before getting to me. It is frustrating that a call in takes priority over a customer that actually took the time to come in in person
by 2002 MITSUBISHI MONTERO SPORT ES/LS Owner on 06/25/2024Verified Service
They were amazing with finding a transmission that had significantly less miles than my current transmission. They kept me up to date about what was going on throughout the whole process. I even had a slight issue and they handled it promptly. Luckily it was something as simple as a loose screw. Their cuddle service is superb.
by 2012 NISSAN VERSA S/SV/SL Owner on 09/29/2023Verified Service
I had my transmission rebuild a year ago and came back with an electrical issue that Bob took a lot of his time to figure out without charging me. My Electrical issue Unfortunately, is not part of the rebuild I paid for, but he was able to point me in the right direction and recommend a couple places. Anywhere else Im certain they wouldve charged me and then told me they cant help me.
by 2004 JEEP GRAND CHEROKEE LAR/COL/FR Owner on 09/23/2023Verified Service
3rd XMSN Croms has rebuilt for me, 1st two no complaints. 3rd has an issue now that was not there prior too rebuild. To his credit he has done everything to make it right except pull it back out and check for issues internally. I have spoken to 3 other mechanics who say it is a XMSN issue. Bob Crom has refused to honor his 2 yr unlimited mileage warranty. Would I recommend him, absolutely, but I am very disappointed on this one.
by 2019 GMC ACADIA SLE Owner on 09/22/2023Verified Service
My experience was nothing short of amazing! I left another shop just the day before in because I was told my entire transmission needed replaced. But Crom was recommended and after looking over my vehicle, they assured me it was the Torque Convertor. They replaced it and my vehicle runs like new!!!! Timely service as well! I cant recommend Crom enough!!!!
by 1988 FORD BRONCO II Owner on 08/08/2021Verified Service
My Bronco II has several issues and usually Ill handle them but this time I could not figure it out. The teams at Croms took the time and frequently updated me with the progres as they did troubleshooting and testing. This is the second vehicle I take to them and will be taking a third one for transmission repair latter.
by Stephani on 01/18/2023
Thank you for you repeat business and trusting us with your repairs.
by 2002 HONDA ODYSSEY EX Owner on 03/06/2016Verified Service
The transmission was replaced while under warranty and the used transmission had over 90,000 miles on it. That transmission went out 2 days after the warranty on it expired. We took it to Crom, who took it apart and not only rebuilt it, but reinforced it with steel sleeves so that it is better than new. He took the time to thoroughly explain it to us and to show us the parts and how they work.
by Robert F. on 10/27/2025Verified Service
Very professional and informative
by 2006 DODGE RAM 3500 ST/SLT Owner on 10/23/2025Verified Service
Great shop and very knowledgeable
by 2015 CHEVROLET TAHOE LT Owner on 10/19/2025Verified Service
Glad we found our mechanic for our vehicles! They do fast and efficient work.
by 2002 FORD MUSTANG GT Owner on 10/17/2025Verified Service
The people were very polite and professional overall it was a good experience.
1 - 20 of 89 results

Service Information

Top Services Performed

Based on CARFAX Service History, Crom Transmission & Automotive Specialist specializes in these services, in addition to many others.

  • Auto Maintenance
  • Battery Service
  • Brake Service
  • Check Engine Light Diagnosis
  • Engine Service & Repair
  • Exhaust
  • Full Service Auto Repair
  • Mechanical Repair
  • Muffler Repair
  • Oil Change
  • Steering & Suspension
  • Tire Service & Repair
  • Transmission Service & Repair
  • Wheel Alignment

Top Makes Serviced

Based on CARFAX Service History, Crom Transmission & Automotive Specialist specializes in these makes, in addition to many others.

  • Chevrolet Services
    Chevrolet
  • Dodge Services
    Dodge
  • Ford Services
    Ford
  • GMC Services
    GMC
  • Nissan Services
    Nissan

Shop Amenities

  • Complimentary Drinks
  • Free Wi-Fi
  • Kid's Playroom
  • Mobile Charging Station
  • Snacks

About Us

We are a family owned, full service automotive repair facility specializing in: Transmissions, Differentials, Transfer Cases, Clutches and 4x4.

Get In Touch
Service Information
Service: (910) 812-4092
Today: Open until 5:00 PM
Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
9:00 AM - 2:00 PM
120 W Thomas Dr Jacksonville, NC 28546

Frequently Asked Questions

What do verified customers think about Crom Transmission & Automotive Specialist in Jacksonville, NC? Verified customers who visit Crom Transmission & Automotive Specialist in Jacksonville, NC rate this business 4.8 out of 5 stars, with 89 reviews. 659 customers favorited this location.
How can I contact Crom Transmission & Automotive Specialist in Jacksonville, NC? To reach the service department at Crom Transmission & Automotive Specialist in Jacksonville, NC, call (910) 812-4092
What are the shop amenities offered by Crom Transmission & Automotive Specialist in Jacksonville, NC? Crom Transmission & Automotive Specialist in Jacksonville, NC offers the following amenities: Complimentary Drinks, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.