by 2018 HONDA HR-V EX Owner on 11/11/2026Verified Service
I appreciate the quick and courteous service, from the minute you drive through the garage. The shuttle service is always right on time, a luxury for those of us who need to get to the office. One comment I can offer to is to be sure everything requested was done with the car. Don't let the customer drive away without ensuring all of the services were performed. Other than that, great work!
by 2007 HONDA PILOT EXL Owner on 11/10/2026Verified Service
I am satisfied that Criswell Honda always provides me with a comprehensive review of my car needed repairs. They also did a good job performing the repairs. The car now runs like new. The staff is always courteous and helpful.
I was, however, disappointed with the poor-quality car wash. The car was not machine dried and had water streaks everywhere. Nor was it vacuumed.
by 2026 HONDA PILOT EXL Shopper on 10/29/2026Verified Purchase
I found it easy to do business with them. I loved my young salesman Nelson. He listened to what I wanted and looked around for a car that fit my needs. They did not require a deposit as other dealerships did - because of him I was able to get the car I needed and wanted at the price I needed. Highly recommend!
by 2027 HONDA ODYSSEY EXL Owner on 10/18/2026Verified Service
I had a great experience purchasing my new 2027 Honda Odyssey EX-L! The customer service was excellent, and I really appreciated the support I received. Faruk was extremely helpful and worked with me to get a better deal. He is an excellent sales representative, professional, friendly, and committed to customer satisfaction. I highly recommend Faruk and appreciate his outstanding service!
by 2026 HONDA CR-V SPORT-L Owner on 10/03/2026Verified Service
It took 40 minutes to get my paperwork and keys. Carl didn't value my time. To add to my frustration, the tire pressure light came on three miles after leaving the dealership. I had to put air in both tires on passenger side. I just paid for an oil change and tire rotation.
by 2012 HONDA ACCORD LX Owner on 09/15/2026Verified Service
My Honda Accord would not start.Car was towed to the nearest shop(They said could not even LOOK at car for 2 weeks.)Called Criswell Honda the dealer who towed car to the shop where the starter was replaced and 4 new tires were installed(Tires were 8 years old and dry rot).Car was at shop for only 2 days. No complaints at all.
by Criswell Honda on 09/17/2026
Thank you for sharing your positive feedback about Criswell Honda Service Center. We are grateful for your business and hope to see you in the future!
by 2014 HONDA CR-V LX Owner on 09/14/2026Verified Service
It was our first time going there, but we were not happy with the service. First, they couldn't solve our problem, except to quote us an outrageous future repair bill and charge $100 mainly to scan the codes on the dashboard. Waiting times were very long when I picked up the car with Leslie. And without asking or telling us, they added a license plate frame with their brand to the car.
by Criswell Honda on 10/17/2026
I'm very sorry to hear about your recent service visit. This sounds like a frustrating ordeal, and I want to make sure your issues are being properly addressed. Would you mind calling me so I can learn more and see what I can do to help here? Thank you, Sue Folsom - Manager - 240.364.7183
by 2024 HONDA CR-V SPORT TOURING Owner on 09/07/2026Verified Service
They told me it would take four hours and offered to give me a shuttle since they are located a 10-minute drive from my house, but they came to pick me up after more than 10 hours. Even then, it was only after I made numerous phone calls and practically begged them. They don't keep their word at all.
by Criswell Honda on 09/08/2026
I'm sorry to read about the prolonged wait you experienced, as we want to provide our customers with timely assistance. We will take this feedback into account so we can work toward providing more punctual service moving forward. In the meantime, if there is anything further that needs addressing, please don't hesitate to reach out. Thanks, Sue Folsom - Manager - 240.364.7183
by 2026 HONDA CIVIC SPORT/SPORT TOURING Owner on 08/31/2026Verified Service
Premium experience, except for one thing. It seems that the tire pressure was not set correctly on a couple tires and the TPMS monitoring not reset, so my son got an alert and had to add air. Other than that, a great experience! The team led by Carl the service manager went out of their way to get a part overnighted so that work could be done on Saturday to get my son back on the road for the Monday commute. Much appreciated!!!
by Criswell Honda on 09/01/2026
We are happy to hear that Carl and the team provided such helpful service, but we apologize for the oversight with your son's tires. Thank you for your business and feedback from all of us at Criswell Honda!
by 2012 HONDA CIVIC EX Owner on 07/25/2026Verified Service
Worst service center ever. Lesley is the one who was checking my issues. They unnecessarily replaced my battery which never fixed the issue. Again I went for the re-service and they are asking for addition 400$ just check find the issue. Very bad/poor service. Later I fixed with a local service with just 200$.
by Criswell Honda on 08/06/2026
We're very disappointed to see your low rating. It's our goal to provide excellent service to our customers, but it sounds like we've let you down. If you would be willing to speak with me, I would like to learn more about what happened during your recent service visit so that I can address any concerns you may have. Please feel free to give me a call at any time. Thank you for your feedback.
Sue Folsom - Manager - 240.364.7183
by 2019 HONDA ACCORD EX-L Owner on 06/15/2026Verified Service
Criswell replaced my transmission with a new transmission for no charge. That's what I liked. What I didn't like was that it was Criswell Honda that had desropyed the transmission during ordinary service that that is why the transmission had to be replaced.
by Ali J. on 06/02/2026Verified Service
I recently had a synthetic oil change at the dealership. However, the service sticker placed in my vehicle indicates that the next service is due in 3,000 miles or 3 months, which is typically associated with conventional oil rather than synthetic oil. I reached out to the service advisor who assisted me, but I have not received a response.
by Criswell Honda on 06/05/2026
Ali, thank you for bringing this to our attention. We're sorry for the oversight and any confusion it may have caused. Let's get this clarified for you right away! Please give me a call at your earliest convenience so we can address your concerns properly. Thank you, Sue Folsom - Manager - 240.364.7183
by 2025 HONDA RIDGELINE BLACK EDITION Owner on 05/30/2026Verified Service
All was good. The service was done in a timely fashion and the service rep was great. The only thing that was troubling, however, was an intial follow up email that arrived after I had had the service wondering why I had missed my appointment. I responded to that email that I had in fact been there, but no one responded with a note of "oops" our email system messed up ...
by 2018 HONDA CR-V EX Owner on 05/10/2026Verified Service
On April 25th, I took my car to Criswell in Germantown for a recall service and was assisted by David, who was extremely kind, professional, and clear throughout the entire process. I appreciated the excellent customer service and positive experience.
by Criswell Honda on 05/11/2026
Thanks for sharing your positive feedback about David and the team, and for choosing Criswell Honda. See you down the road!
by 2026 HONDA CIVIC SPORT/SPORT TOURING Owner on 04/20/2026Verified Service
We had a truly exceptional experience at Criswell Honda in Germantown. Tadashi (sales) and Don (finance) were friendly, engaged and very helpful. This was our second car purchased from this dealership and we would recommend it highly to anyone who might be in the market for a Honda. We don't need a third car, but if we did, we would 100% go back again!
by Criswell Honda on 04/20/2026
Thank you for your repeat business and for sharing your positive experience with Tadashi and Don! We truly appreciate your high recommendation of Criswell Honda. Safe travels!
by 2026 HONDA CR-V EXL Shopper on 04/09/2026Verified Purchase
We had a great experience with buying our car at Criswell Honda! Natasha was friendly, professional, and very helpful, from responding to all our questions - to even setting up the car system ! Moreover, Juan helped us with the financing process and he was very polite and kind. We especially liked the fact that the price we were promised by phone was honored. We would recommend this dealership to anyone.
by Criswell Honda on 04/09/2026
Congratulations on your new ride! We are thrilled to hear that you had such a successful experience with the Criswell Honda team. Thank you for sharing your feedback!
by 2018 HONDA CR-V EX Owner on 02/04/2026Verified Service
The service representative, Leslie, seemed more focused on discussing costs than addressing the actual condition of my car, the maintenance required, or the urgency of those needs. I didn't receive a clear explanation of what needed to be doneonly the price. Overall, I was not satisfied with the experience.
by 2025 HONDA HR-V LX Owner on 01/27/2026Verified Service
It was my first experience with Honda and it was just great! Met all my expectations! The staff were very polite and friendly, the timing was perfect. I didn't have to wait for the long time. And the quality was great! Thank you for such service and I definitely recommend it!
by 2026 HONDA CR-V SPORT-L Owner on 01/20/2026Verified Service
Thank you, Carl! You went the extra mile to test drive my 2026 CRV and suggested its shaky images on driver side mirror needed more than a new glass but new assembly. You have been truly professional and compassionate during my multiple visits to fix the issue. I really appreciate it!
by 2025 HONDA CR-V SPORT TOURING Owner on 11/28/2025Verified Service
I asked the service manager to fix a ding in my windshield- he assured me they would but it wasn't done when I came to pick up the car. Pretty sure he forgot but he said something about how it would have to be inside all day. It was with him all day so I'm not sure why it wasn't done. He said I'd have to bring it back another day.
by Criswell Honda on 11/29/2025
Thank you for bringing this to our attention. We apologize for this oversight and any inconvenience. We hope your next experience at our dealership is more positive.
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Service Information
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13,232 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Criswell Honda specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Criswell Honda specializes in these makes, in addition to many others.
What do verified customers think about Criswell Honda in Germantown, MD?
Verified customers who visit Criswell Honda in Germantown, MD rate this business 4.5 out of 5 stars, with 1,372 reviews. 13,232 customers favorited this location.
How can I contact Criswell Honda in Germantown, MD?
To reach the sales team at Criswell Honda in Germantown, MD, call (240) 219-5633. To reach the service department, call (240) 256-3303
How can I schedule a service appointment with Criswell Honda in Germantown, MD?
What are the shop amenities offered by Criswell Honda in Germantown, MD?
Criswell Honda in Germantown, MD offers the following amenities: Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom, Mobile Charging Station and Snacks.
Does Criswell Honda in Germantown, MD have a service center?
Yes, Criswell Honda in Germantown, MD does have a service center. You can contact the service department at (240) 256-3303.
