by 2019 ALFA ROMEO GIULIA Owner on 08/06/2026Verified Service
After a brief miscommunication, Criswell was very accommodating in helping secure a loaner vehicle while mine was in the shop. The service manager sacrificed his own personal time making me feel like a valued person and not just an invoice number. The service desk staff kept me abreast of the repairs throughout the time my vehicle was in the shop and went above and beyond. I am very happy with the service that was provided!
by Criswell Alfa Romeo Maserati of Germantown on 08/07/2026
Thank you for sharing your feedback! We're pleased to hear our team made you feel valued and kept you informed throughout the process. We look forward to working with you again in the future at Criswell Maserati.
by 2023 MASERATI LEVANTE GT Owner on 06/25/2026Verified Service
I recently had my oil changed and service here, and I was very impressed with the service. The staff was professional, friendly, and completed the job quickly while making sure everything was done properly. They explained the process clearly and took good care of my vehicle. It's great to find a place that is reliable and honest. I would definitely recommend them to anyone looking for quality service!
by Criswell Alfa Romeo Maserati of Germantown on 06/25/2026
Thank you for your recommendation! We are pleased to hear our service was timely and professional. We look forward to assisting you again at Criswell Maserati. Safe travels ahead!
by 2017 ALFA ROMEO GIULIA TI Q4 Owner on 06/11/2026Verified Service
The repair work seems to have been competent, but it took over w week to complete. The problem was that the electronics "cluster" had to be ordered, and the first cluster delivered to the mechanics was not the correct one for my car. I then had to bring my car in so mechanics could photograph the old cluster; then wait over a second weekend for the correct one.
by 2019 ALFA ROMEO STELVIO Owner on 12/13/2025Verified Service
Repairs done efficiently and quickly. Valet service to and from my home was greatly appreciated. However, all mirrors and the driver's car seat were not readjusted to the original positions, and my gas indicator was red indicating I was s about to run out of gas. When I brought in the car, there was a little over 1/4 tank left. Why would the servicemen use over 1/4 tank of gas?
by 2018 ALFA ROMEO STELVIO TI SPORT Owner on 09/22/2026Verified Service
Efficient, professional service. I really appreciate how Criswell negotiates with the extended warranty company to minimize my out-of-pocket costs.
by 2020 ALFA ROMEO STELVIO Owner on 09/08/2026Verified Service
Great Service tech an excellent job on my Alfa , very patient with the job an good at communicating A+
by Criswell Alfa Romeo Maserati of Germantown on 09/10/2026
Thank you for sharing your excellent feedback about our service team. We look forward to assisting you again at Criswell Maserati!
by 2024 ALFA ROMEO TONALE TI Shopper on 08/08/2026Verified Purchase
They did not disclose history of car properly, they told me . Car was used for demo but I find out two owners before me. That is upsetting me. Because of that I rate them low
by Gwendolyn T. on 04/26/2026Verified Service
Eric snd the staff at Criswell Maserati of Germantown were excellent, professional and answered all my questions. I was very pleased with my service. Thank you
by Criswell Alfa Romeo Maserati of Germantown on 04/27/2026
Gwendolyn, thank you for choosing Criswell Maserati! It's wonderful to hear that you had such a positive experience with Eric and the rest of our team. We appreciate your business and hope to see you again soon!
by 2024 ALFA ROMEO GIULIA TI/VELOCE/COMPETIZ Owner on 04/20/2026Verified Service
The Criswell service team is friendly, expert, and meticulous. I wouldn't trust my Alfa Romeo to anyone else.
by Criswell Alfa Romeo Maserati of Germantown on 04/20/2026
We appreciate your business and your fantastic review of our team! Thank you for choosing Criswell Maserati. See you next time!
by 2023 ALFA ROMEO STELVIO TI/LUSSO/VELOCE/E Owner on 03/12/2026Verified Service
Awesome customer service!!! They go over costs before maintenance and get you updated on any work being done.
by Criswell Alfa Romeo Maserati of Germantown on 03/12/2026
Thank you for your feedback! We're so happy the Criswell Maserati team is providing such thorough and knowledgeable care. We look forward to seeing you next time! Safe travels!
by 2017 MASERATI GRANTURISMO S/SPORT/MC Owner on 02/01/2026Verified Service
These people are criminals
From coming up w unnecessary repairs to charging 3% to pay for a $260 diagnostic fee.
Ridiculous!
by 2019 ALFA ROMEO STELVIO TI Owner on 01/15/2026Verified Service
Excellent service department. Managers Bernie and Erick always responsive to my and my Stelvio's needs. Thank you
by 2022 MASERATI LEVANTE BASE/GT Owner on 01/15/2026Verified Service
After tire rotation when stepping on brake car now vibrates which it didn't do before. Question asks if recommend, the answer is yes with caveat that they make sure they test their work. If not then no.
by 2022 ALFA ROMEO STELVIO TI/TI SPORT Owner on 12/20/2025Verified Service
Great service from start to finish. I was kept informed throughout the entire process and always knew what was going on with my car. Everything was handled professionally and efficiently. Highly recommend.
by 2023 MASERATI GRECALE MODENA Owner on 12/13/2025Verified Service
Every visit to Criswell is a pleasure! The dealership is beautiful & clean & the people are always so friendly & helpful! Great experience!!
by Criswell Alfa Romeo Maserati of Germantown on 12/15/2025
Our staff is committed to delivering a remarkable customer service experience each time you visit our dealership, and it's rewarding to know you have been impressed with the results. Thanks again for choosing Criswell. We look forward to seeing you soon!
by 2023 MASERATI GRECALE MODENA Owner on 10/09/2025Verified Service
The service shop was very transparent in the work that needed to be done and the cost. They completed it in a reasonable amount of time. Their shuttle service dropped me off and picked me up at a local restaurant for lunch. Overall, a pleasant experience.
by Criswell Alfa Romeo Maserati of Germantown on 10/13/2025
Thank you for choosing Criswell and taking the time to let us know you were satisfied with your recent service experience. Don't hesitate to reach out if we can be of additional assistance.
by 2017 ALFA ROMEO GIULIA Q4 Owner on 06/14/2025Verified Service
once again I got a man saying that something wasn't a problem and worked just fine. The first was years ago when the stick shift was very hard to push and he showed me doing it himself. 180 pound man, me 112 pounds. Now I can't open the gas tank on our Julia because I don't have strong hands but there's no problem because the guy can open it. He told me to use a cloth to help.
by Criswell Alfa Romeo Maserati of Germantown on 06/15/2025
Thank you for taking the time to share this feedback. We strive to provide a positive experience and are sorry to see this was not the case for you. We apologize for any inconvenience and hope you will continue to choose Criswell for all of your automotive needs.
by 2023 MASERATI GRECALE GT Owner on 03/08/2025Verified Service
The service shop is average at best. I sent my car in for service because the last time they serviced it...they sent it back with the service light still on. This time it was returned without a basic car wash, even though I was promised it at the purchase of the car. I called back and said you guys didnt call to tell me what you worked on or wash it. The gentleman said...he will make a note of it. That was end of the call.
by Criswell Alfa Romeo Maserati of Germantown on 03/11/2025
We appreciate all feedback and are sorry to see your recent service event was not a positive experience. We apologize for any inconvenience and hope you'll consider giving us another chance to work with you in the future to provide a better overall experience.
by 2018 ALFA ROMEO STELVIO Owner on 12/29/2024Verified Service
Overly expensive need more places that do oil changes I've never paid this much in other states for an oil change. They never checked my recalls told me over the phone they could then once i made an appointment after my oil change was about done they informed me they wasn't able to do the recall. But told me all the stuff i may need to have serviced for a few i. Red my recalls serviced first before anything
by Criswell Alfa Romeo Maserati of Germantown on 12/31/2024
Thank you for sharing this feedback. We strive to provide a standout service event and are sorry to see we did not meet your expectations. We apologize for any inconvenience and truly hope you will consider giving us another chance to work with you in the future to provide a better overall experience.
by 2020 ALFA ROMEO GIULIA TI Owner on 10/24/2024Verified Service
Nothing I didn't like
Cost came in under than what I expected
Recall work was done at the same time (they didn't ask me about doing it but I'm glad it was done) - saved me from bringing the car in again
Service team kept me apprised of how long service would take
I couldn't ask for anything more
by Criswell Alfa Romeo Maserati of Germantown on 10/25/2024
We're happy to see you were pleased with your Criswell experience! Don't hesitate to reach out if we can help in any other way.
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Service Information
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2,237 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Criswell Alfa Romeo Maserati of Germantown specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Criswell Alfa Romeo Maserati of Germantown specializes in these makes, in addition to many others.
What do verified customers think about Criswell Alfa Romeo Maserati of Germantown in Germantown, MD?
Verified customers who visit Criswell Alfa Romeo Maserati of Germantown in Germantown, MD rate this business 4.5 out of 5 stars, with 235 reviews. 2,237 customers favorited this location.
How can I contact Criswell Alfa Romeo Maserati of Germantown in Germantown, MD?
To reach the sales team at Criswell Alfa Romeo Maserati of Germantown in Germantown, MD, call (240) 449-8741. To reach the service department, call (240) 449-8741
How can I schedule a service appointment with Criswell Alfa Romeo Maserati of Germantown in Germantown, MD?
What are the shop amenities offered by Criswell Alfa Romeo Maserati of Germantown in Germantown, MD?
Criswell Alfa Romeo Maserati of Germantown in Germantown, MD offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Quiet Room.
Does Criswell Alfa Romeo Maserati of Germantown in Germantown, MD have a service center?
Yes, Criswell Alfa Romeo Maserati of Germantown in Germantown, MD does have a service center. You can contact the service department at (240) 449-8741.
