by 2021 TOYOTA 4RUNNER SR5/SR5 PREMIUM/V Shopper on 05/05/2024Verified Purchase
Great salesman and closer. Did not like that the price of the vehicle was quoted over the internet and then the salesman added a couple of thousand dollars for additional features that were already on the car. Also, I was not given a full tank of gas after I paid $40,000 for a truck. I do not blame the salesman, rather company policy.
by Crest Nissan Of Frisco on 05/06/2024
Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you soon! Thank you for your business, Annabella Kiehl Owner Loyalty Manager
by 2022 NISSAN SENTRA SV Shopper on 05/02/2024Verified Purchase
- Salesman promised floor mats but did not deliver.
- Driver side mirror bracket is missing bottom piece.
- Vehicle smells like marijuana (can't get rid of it).
- Carphone speaker needs replacing (only works intermittently).
- A lot of things wrong with this "Certified Pre-Owned" vehicle.
by Crest Nissan Of Frisco on 05/03/2024
We're delighted to hear about your experience! Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2021 KIA K5 EX Shopper on 03/28/2024Verified Purchase
My experience was great. The whole process was quick easy and not stressful at all. Everyone I worked with was so polite and very helpful. I would also like to say Jake Bookman is awesome and he was very great to work with. I will most definitely refer Crest Nissan to everyone I know trying to buy a car.
by Crest Nissan Of Frisco on 03/29/2024
We're delighted to hear about your experience! Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! We look forward to seeing you again soon. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2018 NISSAN ROGUE S/SL/SV Owner on 03/20/2024Verified Service
The service was great. The only issue I have is that when I was quoted the price of service it wasn't clear that the price was just the front brakes. I was under the impression it was for both front and rear brakes. The dact I got Nissan product was great, though
by Crest Nissan Of Frisco on 03/21/2024
Thank you for your review! We're happy to hear you had a great service experience overall and that you were pleased with the use of genuine Nissan parts. We understand the confusion regarding the brake service quote. We apologize that it wasn't clear upfront whether the price included both front and rear brakes. To improve our communication in the future, we'll be sure to explicitly confirm the specific parts and brakes being serviced during the quoting process. Would you be open to us contacting you to discuss this further and ensure your complete satisfaction? Please reach out to our Service Director, Derick Heckel, at DHeckel@vtaig.com at your convenience.
by 2019 LEXUS NX 300 BASE/300 F-SPORT Shopper on 12/08/2023Verified Purchase
Upsetting. I bought a preowned car and did not get any instruction or orientation to the car. When I opened the manual nothing matched. As it turns out my manual was 6 years old. I have asked twice for a manual and yet to have received one. While I can download a PDF it was difficult to read on my phone.
by Crest Nissan Of Frisco on 12/09/2023
Hi 2019 Lexus Nx 300 Base/300 F-sport Shopper, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (469) 606-4093 so we can work towards a resolution. We look forward to hearing from you.
by 2020 NISSAN ALTIMA SR Owner on 11/18/2023Verified Service
The Crest Nissan staff surpassed my expectations of my repair from diagnosing the problem, developing a plan of maintenance, acquiring the necessary parts for repair and staying long hours to meet my expectations of same day completion. Hats off to all involved in this process! THANKS MUCH! -Don Tarpley
by Crest Nissan Of Frisco on 11/18/2023
We're thrilled to hear that you had an outstanding experience with our service team, particularly with. Your feedback is greatly appreciated and will inspire us to continue providing excellent service to all our customers. Thank you for recognizing our efforts and for your positive review. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2019 NISSAN ROGUE S/SV Owner on 10/26/2023Verified Service
Ly Leng, my service rep is great!!!
Nissans pro rated battery replacement policy stinks! Either the service department at Crest Nissan or I had to jump start my car 7 times in 2-3 months & Nissans position is that the battery is not bad enough to replace.
by Lauren W. on 10/26/2023
Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
by 2018 SUBARU CROSSTREK PREMIUM Owner on 09/01/2023Verified Service
Every time I try to fulfill a service I PAID for when purchasing my vehicle, there always seems to be the small print of why its not covered or cannot be done. I have paid Crest Nissan over $30,000, with a large amount of that being warranties and additional coverageseach visit feels like a burden. I really wish I hadnt bought all the additional packages, because I cant even use them half the time!
by Crest Nissan Of Frisco on 09/04/2023
2018 Subaru Crosstrek Premium Owner, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to the Service Manager at your earliest convenience at (469) 606-4093. Best, Annabella Kieh Owner Loyalty Manager
by 2020 NISSAN VERSA SR Owner on 08/14/2023Verified Service
A free car wash is promoted with each service, but my last three services I got my car back in the same state as I gave it. Also, in my recent service for a tire rotation, all of my tires has different air pressures. 32, 29, 27, and 27. In addition, on of my tires was not bolted all the way.
by Crest Nissan Of Frisco on 08/14/2023
Dear Caitlyn Taylor, we regret to hear that you are displeased with your recent experience with us. We hope you are willing to give us another chance. Please reach out to us at (469) 606-4093 so we can work towards a resolution. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2015 CHEVROLET C1500 SUBURBAN LT Owner on 08/09/2023Verified Service
Purchase the vehicle, they said they were gonna take Dint out. Which they didn't had a blow out on the vehicle. Told them that tires weren't no good.
plus It did not have the tool to raise the spare Down and it didn't even have a tool to remove The Rim
by Crest Nissan Of Frisco on 08/10/2023
Hi 2015 Chevrolet C1500 Suburban Lt Owner, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please reach out to Service Manager at (469) 606-4093. We look forward to hearing from you.
by 2021 NISSAN NV 3500/SL Owner on 07/25/2023Verified Service
They rotated the tires but did not reset the TPMS, so now the TPMS constantly shows low pressure. Also I asked for them to check the interior lights which weren't working, and they said they would, then they did not. This happened last time as well. I ended up trying to replace the fuse and that fixed it. It would have taken just a minute for them to try that. I was told it would take a day to figure out.
by Crest Nissan Of Frisco on 07/26/2023
2021 Nissan Nv 3500/sl Owner, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact Service Direct or at (469) 606-4093 so we can work towards a resolution. We look forward to hearing from you. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2023 NISSAN ROGUE SV Owner on 07/17/2023Verified Service
received car back dirty. A lot of dealerships will wash your car before returning. Also, was missing the locking lugnut on rear passanger wheel. You would think that when you take your car in for service, they would do a multi point check on things like this
by mary v on 07/18/2023
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Director, Vince Kelley, at Vkelley@crestnissan.com to discuss this further.
by 2014 NISSAN MAXIMA S/SV Owner on 06/08/2024Verified Service
Everything is automated with no room for questions. They charge too much for the service relative to other garages but you're locked in because the diagnostic is 200$. Which they take off if you agree to the exorbitant service.
by Crest Nissan Of Frisco on 06/08/2024
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us. Thank you for your business, Annabella Kiehl Owner Loyalty Manager
by 2023 TOYOTA RAV4 PRIME SE Shopper on 05/26/2024Verified Purchase
Awesome experience!! Everyone was extremely helpful! Purchase took less than an hour!!! Shon and Zach made the process seamless!!
by Crest Nissan Of Frisco on 05/27/2024
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. With care, Annabella Kiehl Owner Loyalty Manager
by 2023 NISSAN ALTIMA SV Owner on 05/05/2024Verified Service
Our service agent, Lee was amazing! Going above and beyond to see that our car was serviced properly. Thank you so much!
by Crest Nissan Of Frisco on 05/06/2024
We're thrilled to hear that you had an outstanding experience with our service team, particularly with. Your feedback is greatly appreciated and will inspire us to continue providing excellent service to all our customers. Thank you for recognizing our efforts and for your positive review. Sincerely, Annabella Kiehl Owner Loyalty Manager
by 2018 NISSAN ROGUE S/SV Owner on 05/04/2024Verified Service
Worst experience, overall my car was way better before having service here. After servicing my car here for 5 years decided not to go to this side again.
by Crest Nissan Of Frisco on 05/06/2024
Thank you for your recent review. We sincerely apologize that your recent service experience did not hold up to your expectations. At Crest Nissan, we value your loyalty and strive to provide exceptional service to all our customers, especially those who have entrusted us with their vehicles for five years. We understand your frustration, and we take your feedback seriously.
To ensure a swift resolution and regain your trust, we kindly ask you to contact our Service Director, Derick Heckel, directly. You can reach him by email at DHeckel@vtaig.com. Derick would appreciate it if you could share more details about your recent service experience, specifically what concerns you have about how your car is performing now compared to before. This feedback will help us investigate the service performed and ensure all our technicians are meeting our high standards. We understand your decision to potentially take your car elsewhere, but we hope you'll allow us the opportunity to demonstrate our commitment to your satisfaction. Derick will work with you to diagnose any issues that may have arisen and ensure they are addressed promptly and professionally. We value your business and want to earn back your trust. We look forward to hearing from you and working towards a positive outcome.
by 2018 NISSAN ROGUE S/SL/SV Owner on 05/03/2024Verified Service
Crest Nissan always provides us with great service. Our tech John Fielder was awesome, and explained in detail what needed to be done to get my baby back on track. Love this place!!!
by Crest Nissan Of Frisco on 05/03/2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! We sincerely thank you for the positive review, and look forward to seeing you again soon!
by 2023 NISSAN ROGUE SV Owner on 04/30/2024Verified Service
Warranty work. Once part came in job was completed promptly! I got to drive an electric auto while work was completed. Loved it!
by Crest Nissan Of Frisco on 04/30/2024
Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you soon! Thank you for your business, Annabella Kiehl Owner Loyalty Manager
by 2021 INFINITI QX50 LUXE Shopper on 04/24/2024Verified Purchase
Henry Ventura has great customer service! He has helped me with my family's car experience from start to finish.
by Crest Nissan Of Frisco on 04/26/2024
Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you soon! Thank you for your business, Annabella Kiehl Owner Loyalty Manager
by 2019 NISSAN ROGUE S/SV Owner on 04/21/2024Verified Service
Ly Leng is GREAT. He provides courteous & personalized service every time. The time factor was better than promised. The car was super clean afterward. Maintenance cost is out of control, though!
by Crest Nissan Of Frisco on 04/22/2024
Thanks for the kind words! We are happy to read that our team has been able to provide exceptional service for you. We truly value your recommendation and are confident we can continue to provide excellent service in the future. See you soon! Thank you for your business, Annabella Kiehl Owner Loyalty Manager
1 - 20 of 833 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
14,221 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Crest Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Crest Nissan specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Nissan Auto Service in Frisco Thanks to Crest Nissan
At Crest Nissan, you'll be able to source all of your auto repairs and service from our knowledgeable staff of technicians at our 6600 State Highway location. Our facility has some of the best equi...
Frequently Asked Questions
What do verified customers think about Crest Nissan in Frisco, TX? Verified customers who visit Crest Nissan in Frisco, TX rate this business 4.3 out of 5 stars, with 833 reviews. 14,221 customers favorited this location.How can I contact Crest Nissan in Frisco, TX? To reach the sales team at Crest Nissan in Frisco, TX, call (844) 222-3974. To reach the service department, call (469) 606-3259How many used cars are for sale at Crest Nissan in Frisco, TX? There are 590 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Crest Nissan in Frisco, TX? There are 103 accident-free used cars for sale at this dealership.How can I schedule a service appointment with Crest Nissan in Frisco, TX? You can schedule a service appointment at Crest Nissan in Frisco, TX through CARFAX.What are the shop amenities offered by Crest Nissan in Frisco, TX? Crest Nissan in Frisco, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Crest Nissan in Frisco, TX have a service center? Yes, Crest Nissan in Frisco, TX does have a service center. You can contact the service department at (469) 606-3259.
