by 2022 INFINITI QX50 LUXE Owner on 09/24/2026Verified Service
Crest Infiniti's is excellent! They picked up our car, left a beautiful loaner, and brought our car back. This service is greatly appreciated. My only complaint is that I have left a dozen voicemail messages over the last 6-8 months that were never returned. Frustrating!
by Crest INFINITI on 09/25/2026
Thank you immensely for sharing this feedback with us. We are glad to hear that the pickup and loaner vehicle experience made such a positive difference for you. That kind of convenience is something we work hard to provide. We also hear your frustration about the unreturned voicemails, and we understand how discouraging that can be over time. Your communication concerns are important to us, and we want to make sure that experience improves going forward. We appreciate your loyalty and look forward to continuing to serve you.
by 2023 INFINITI QX50 LUXE Owner on 09/11/2026Verified Service
The service this time was the best I've had in a while. Dustin was in contact, communicative and helpful. I heard from Miles the GM too about my lease and he was honest and helpful as well. I feel back I can't remember the name of the valet but he is the sweetest man and always so polite. He has been my valet a few times. All around good experience.
by Crest INFINITI on 09/17/2026
We are honored to hear about your recent experience with us. It means a lot to know that Dustin kept you informed and that Miles was able to connect with you directly about your lease in a way that felt honest and helpful. Feedback like this is a good reminder of why the people on our team matter so much. We will also pass along your kind words about your valet. Thank you for sharing this and for continuing to trust us with your vehicle.
by 2019 INFINITI QX80 LUXE Owner on 07/30/2026Verified Service
I had an excellent experience with Tad, my Infiniti service representative. From start to finish, he made sure my vehicle repairs were handled professionally and thoroughly. He kept me informed throughout the process, answered all of my questions, and ensured that everything was completed correctly before returning my car.
by Crest INFINITI on 08/06/2026
Thank you for sharing this wonderful feedback! It is great to hear that Tad provided you with such attentive and thorough service throughout your visit. Keeping customers informed and ensuring everything is completed correctly before a vehicle is returned are things we take seriously, and it sounds like he delivered exactly that. We will be sure to pass along your kind words to him and the rest of the team.
by 2014 INFINITI Q50/PREMIUM/SPORT Owner on 07/01/2026Verified Service
The personal service I received from my service coordinator. He was also empathetic to my job situation and helped me navigate what was critical for now. It was much appreciated, as I still want to extend the life of my Infiniti vehicle during this time.
by Crest INFINITI on 07/07/2026
Thank you for sharing such a thoughtful and meaningful reflection on your recent experience. It is genuinely rewarding to hear that your service coordinator took the time to understand your situation and helped you prioritize what mattered most for your vehicle right now. That kind of personalized, considerate care is exactly what we strive to provide, and we are glad it made a real difference for you. We look forward to continuing to support you for many miles to come.
by 2019 INFINITI QX50 ESSENTIAL/LUXE/PURE Owner on 06/04/2026Verified Service
I have been an Infinity driver all my driving life. No issues, no problems and just constant and consistent great service especially from Crest Infinity and Robert Moler in customer service! Highly recommend him! I will choose Infinity on my next car too but this 2019 qx50 rides like it's brand new!
by Crest INFINITI on 06/10/2026
Thank you for your wonderful review and for being such a loyal INFINITI driver throughout your driving journey. We are truly honored to have earned your trust and continued business over the years, and it means so much to hear that you've consistently experienced great service with us.
Your kind words about Robert and our customer service team are incredibly valuable to us. We're delighted that your QX50 continues to ride like new and that you're already considering INFINITI for your next vehicle. Your loyalty and recommendation mean everything to us at Crest INFINITI.
by 2019 INFINITI QX80 LUXE Owner on 04/10/2026Verified Service
I had an excellent experience with the team. Tad and Randy Nabors are true experts in service centers. The service was professional, transparent, and efficient from start to finish. I truly appreciate the attention to detail and customer-focused approach. Keep up the great work.
by Crest INFINITI on 04/14/2026
We are overjoyed to hear about your wonderful experience with our team. It's fantastic that you found our service to be professional and efficient throughout your visit. We're particularly pleased that you appreciated our commitment to transparency and attention to detail - these values are central to how we care for our customers. Your recognition of our customer-focused approach means so much to us. Thank you for taking the time to share your positive feedback about your service experience.
by 2021 INFINITI QX80 SENSORY Owner on 03/21/2026Verified Service
Dustin provided outstanding services as usual. This included superb valet services, which started a day before my pickup and delivery of a loaner car, worked with me to ensure discounts were applied to my final invoice, and delivered my vehicle and picked up the loaner. He has been very consistent in DELIGHTING his customers for years!
In addition, I received updates via text messages.
by Crest INFINITI on 03/24/2026
Thank you for the wonderful feedback! We're thrilled that Dustin and our team provided exceptional valet services and seamless coordination. Your recognition of our consistent dedication to customer satisfaction means everything to us at Crest INFINITI. We appreciate your continued trust!
by 2020 INFINITI QX80 LUXE/LIMITED Owner on 02/07/2026Verified Service
Everytime I go, get service from this dealership, next thing I Discover is that my car has some other problems. I went this week and my AC was working perfectly. They fixed the wind shield washer fluid sensor issue, which actually had come suddenly when I got the service done last time.
Itbis a never ending thing with this dealership. You go for one thing and you get another issue.
by Crest INFINITI on 02/09/2026
We understand how important consistent, thorough service is for vehicle reliability and customer confidence. Our team strives to identify and address concerns comprehensively while maintaining open communication throughout each visit. Feedback like this helps reinforce attention to detail and quality in every service appointment. For further discussion, please contact Randy Nabors at Rnabors@vtaig.com.
by 2014 INFINITI QX50 Owner on 02/02/2026Verified Service
Crest Infiniti Service is top notch. Tad took great care of me, kept me updated the whole time, and made the process easy from drop off to pickup. Fast, professional, and my car was ready when promised. Highly recommend Tad and the Crest Infiniti service department.
by Crest INFINITI on 02/09/2026
We are excited to hear about your outstanding experience with our service team. Your recognition of the exceptional care you received truly means the world to us. We're thrilled that you were kept informed throughout the entire process and that everything from vehicle drop-off to pickup went smoothly for you. It's wonderful to know that your vehicle was completed as promised and that you found our team to be both fast and professional. Thank you for highlighting the quality service provided by our service department - feedback like yours motivates us to continue delivering the highest level of care for every customer who visits us.
by 2022 INFINITI Q50 RED SPORT 400 Owner on 01/18/2026Verified Service
I brought my vehicle in for a service appointment and was very impressed with the entire experience. From scheduling to pickup, everything was smooth and well-organized. The service advisor was knowledgeable, kept me informed, and explained the work in a clear, honest way. The car was ready when promised and running perfectly. Excellent customer serviceI highly recommend this dealership's service department
by Crest INFINITI on 01/20/2026
Thank you for the outstanding review! We're thrilled you had such a positive experience from scheduling to pickup. Our team takes pride in clear communication and completing work on time. Your recommendation means everything to us. Thank you for choosing Crest INFINITI!
by 2020 INFINITI QX60 LUXE/PURE/SPECIAL ED Owner on 09/29/2026Verified Service
They keep sending me updates to an Infiniti that I do not own and I can't get my email address removed from their record despite my multiple attempts and resources to remove my information from their records.
by 2019 INFINITI QX50 ESSENTIAL/LUXE/PURE Owner on 09/24/2026Verified Service
Very professional. Explained everything needed on my service. Good experience. Highly recommend. Have had Infinity models for the last 20 years.
by Crest INFINITI on 09/28/2026
Thank you immensely for sharing your experience with us. It means a lot to hear that our team took the time to walk you through everything your service involved. Knowing that you have trusted INFINITI vehicles for 20 years, your recommendation truly speaks volumes. We look forward to continuing to take care of you for many more years to come.
by 2023 INFINITI QX50 PURE Owner on 08/20/2026Verified Service
The service people were very accommodating with providing a loaner so I can shop why my car was being serviced. Friendly staff. The service Advisor, Tad was very hospitable, approachable and friendly.
by Crest INFINITI on 08/26/2026
We are thrilled to hear about your recent service experience with us. It is great to know that the team was able to set you up with a loaner and make the process as smooth as possible. Tad sounds like a true example of the kind of service we strive to provide, and we will be sure to pass along your kind words to him. Thank you for taking the time to share this, and we look forward to seeing you again at Crest INFINITI.
by 2016 INFINITI QX50 Owner on 08/12/2026Verified Service
I would not recommend Crest Infiniti for service, money pit and no clarity when it comes to what urgently needs to be repaired on the vehicle. Will give you a laundry list.
by Crest INFINITI on 08/19/2026
We are sorry to hear that your service experience left you feeling this way. Transparency is something we take seriously, and we regret that your visit did not meet your expectations. We would welcome the opportunity to learn more about your experience and work toward a resolution. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss this further.
by 2018 INFINITI QX80/SIGNATURE/LIMITED Owner on 08/06/2026Verified Service
Crest Infinity service department has always been very thorough and make sure their clients are taken good care of and provide loaner cars when you need one.
by Crest INFINITI on 08/11/2026
We are glad to hear that our service department has consistently delivered the level of care you deserve. Knowing that our team's thoroughness and loaner car availability have made a difference in your experience means a lot to us. We look forward to continuing to take good care of you for many years to come.
by 2019 INFINITI QX80 LUXE/LIMITED Owner on 07/31/2026Verified Service
Best Automobile care shop around the STATE!!
Always brings my car back cleaner then when i sent it in!
They stay in touch with me allways!
by Crest INFINITI on 08/06/2026
Thank you for your wonderful feedback! It means a lot to hear that your experience with us has been so consistently positive. Keeping your vehicle clean and staying in communication with our customers are things we take seriously, so knowing that has made a real difference for you is great to hear. We look forward to continuing to take care of you!
by 2019 INFINITI QX60 LUXE/PURE Owner on 07/31/2026Verified Service
Tad Hutchinson was my service provider, he was professional and provided me with updates throughout my visit! He actually made my day
by Crest INFINITI on 08/06/2026
Thank you for taking the time to share your experience with us! It is great to hear that Tad provided you with professional service and kept you informed throughout your visit. We will be sure to pass along your kind words to him. We look forward to seeing you again!
by 2017 INFINITI QX60 Owner on 07/23/2026Verified Service
fortunately everything was handled well, srv advisor Tony, loaner mngr Dustin and srv mngr Randy were all accommodating and appreciated.
by Crest INFINITI on 07/24/2026
We are grateful for the kind words and for taking the time to share your experience. It is great to hear that Tony, Dustin, and Randy each made a positive impression and that you felt well taken care of throughout the process. We will be sure to pass along your recognition to the team it truly means a lot to them and to all of us at Crest INFINITI.
by 2024 INFINITI QX60 LUXE Owner on 07/20/2026Verified Service
I enjoyed my service experience. From scheduling to detailing, my service personnel were professional, friendly, and fast.
by Crest INFINITI on 07/21/2026
We are thrilled to hear that your service visit went so smoothly from start to finish. It is great to know that our team made the process easy and that you felt well taken care of throughout. We look forward to seeing you again next time your vehicle is ready for service.
by 2020 INFINITI QX50 PURE/LUXE/ESSENTIAL/ Owner on 07/08/2026Verified Service
Best Team ever, courtesy, patience, respectful and no pressure.....integrity. Tony, Dustin, and everyone you meet.
Thank you Crest
by Crest INFINITI on 07/13/2026
We greatly appreciate the kind words you shared about your experience with our team. Hearing that Tony, Dustin, and the rest of the staff made you feel respected and at ease throughout the process is exactly what we strive for every day. Integrity and a no-pressure approach are values we hold closely, and it means a great deal to know that came through during your visit. Thank you for choosing Crest INFINITI and for taking the time to recognize the team by name.
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Service Information
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2,471 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Crest INFINITI specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Crest INFINITI specializes in these makes, in addition to many others.
Ford
Infiniti
Lexus
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
PROTECTION YOU CAN TRUST
When you need service for your INFINITI, think about purchasing a Mechanical Protection Plan. This will help offset the costs of your vehicle maintenance over time. There are varying levels of coverage, so you can choose what...
What do verified customers think about Crest INFINITI in Frisco, TX?
Verified customers who visit Crest INFINITI in Frisco, TX rate this business 4.7 out of 5 stars, with 1,119 reviews. 2,471 customers favorited this location.
How can I contact Crest INFINITI in Frisco, TX?
To reach the sales team at Crest INFINITI in Frisco, TX, call (833) 830-6382. To reach the service department, call (833) 830-6382
How can I schedule a service appointment with Crest INFINITI in Frisco, TX?
Ford
Infiniti
Lexus
Nissan
Toyota
