by 2023 CADILLAC XT6 SPORT Shopper on 04/09/2026Verified Purchase
Excellent service, very nice people to work with, no pressure from anyone when we went to look at the vehicle that we eventually decided on. We took our time, the staff was gracious and informative about everything pertaining to the purchase. This was one of the best experiences we have ever had when buying a vehicle, we will definitely do business with them again.
by Crest Cadillac on 04/13/2026
We greatly appreciate your wonderful feedback about your vehicle purchase experience with us. It's truly heartwarming to hear that our team provided you with the no-pressure environment and informative guidance you deserved while exploring your options. We understand how important it is to take your time with such a significant decision, and we're delighted that our staff made the process comfortable and thorough for you. Your kind words about this being among your finest car-buying experiences mean everything to us at Crest Cadillac. We look forward to serving you again in the future and continuing to provide the same level of excellent service that made your visit so positive.
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 03/18/2026Verified Service
Crest Cadillac always takes great care of me. Shawn is super helpful and communicates well, and the whole service team is professional and friendly. I especially appreciate how easy they make it to get a loaner while my car is being worked on it makes a big difference! Highly recommend!
by Crest Cadillac on 03/23/2026
Thank you for your wonderful feedback! We're thrilled to hear that Shawn and our service team provide excellent care with helpful communication and professionalism. We're glad our loaner vehicle process keeps you mobile while we service your Cadillac. Your recommendation means the world to us, and we look forward to continuing to serve you at Crest Cadillac.
by 2022 CADILLAC XT4 SPORT Owner on 03/05/2026Verified Service
My service advisor Bryan Oldham at Crest Cadillac gave me A+ customer service and professional ALTO share ride home and pickup for the morning and early afternoon.
I was very pleased with everything!
Thank you Crest Cadillac for Red Carpet service! Thanks Jerelene
by Crest Cadillac on 03/11/2026
We are absolutely thrilled to hear about your outstanding experience with our service team. Your kind words about the exceptional customer service you received truly mean the world to us. We're delighted that the professional transportation service made your visit so convenient, providing you with seamless morning and afternoon arrangements. It's wonderful to know that every aspect of your service experience exceeded your expectations. Your satisfaction is our top priority, and feedback like yours motivates our entire team to continue delivering the premium level of care that makes each visit special. Thank you for choosing Crest Cadillac and for taking the time to share your positive experience.
by 2024 CADILLAC XT5 PREMIUM LUXURY Owner on 02/10/2026Verified Service
I received excellent servicefast, courteous, and truly topnotch. My service representative, Chase, was friendly, professional, and communicated clearly throughout the process. I've been a loyal Crest customer for over 20 years, and experiences like this are exactly why. I highly recommend them!
by Crest Cadillac on 02/11/2026
Thank you for taking the time to share your wonderful experience with us. It brings us tremendous joy to hear that you received such outstanding service that was both efficient and courteous. We're particularly pleased that Chase provided you with the friendly and professional support you deserved, keeping you well-informed every step of the way. Your two decades of loyalty means the world to us, and knowing that we continue to meet your expectations reinforces our commitment to excellence. We're honored by your recommendation and look forward to serving you for many more years to come.
by 2017 CADILLAC XTS LUXURY Owner on 01/26/2026Verified Service
Too expensive!!!!!!!!!!!
I like my service guy Greg Vetrano. He does a good job keeping me off the ceiling with your prices.
You should not charge a service charge for using a credit card. You are supposed to be a luxury product and service, so act like it.
I would only recommend you to a rich person that doesn't care about money. And the rich people I know are more frugle than I am, so it's not likely to happen.
by Crest Cadillac on 02/02/2026
We are ecstatic to hear that Greg provides excellent service and helps make your experience more comfortable. Your feedback about our pricing structure is valuable to us. We understand that managing costs is important for all our customers, regardless of their budget. Your honest perspective helps us evaluate how we can better serve our customers while maintaining the quality service you've come to expect. We truly value customers like you who take the time to share their thoughts about both the positive aspects of their experience and areas where we can improve.
by 2022 CADILLAC XT4 SPORT Owner on 01/18/2026Verified Service
My service on Friday, January 16th was excellent and completed in a timely manner. There were 4 recommendations concerning my SUV, I am happy for the report to know and understand the running condition of my Cadillac XT4. Thank you, Bryan Oldham and Crest Cadillac!!
by Crest Cadillac on 01/20/2026
We're thrilled to hear about your positive service experience on January 16th! It's great that you found the recommendations helpful for understanding your XT4's condition. Thank you for choosing Crest Cadillac and for sharing your feedback!
by 2023 CADILLAC XT4 SPORT Owner on 01/08/2026Verified Service
I did not like the 4 hour wait to get oil change and tire rotation. What I did like is when I let them know they found me a car to go home to and they brought me my car later that day. Chase is my saving grace but he took great care of me. Thank you Chase.
by Crest Cadillac on 01/12/2026
We are pleased to hear that our team was able to provide you with a loaner vehicle when you needed it most. It's wonderful that Chase took excellent care of you during your visit - we truly value team members who go above and beyond for our customers. We understand that extended service times can be frustrating, and we appreciate your patience. Your feedback about the wait time for your oil change and tire rotation helps us identify areas where we can improve our efficiency. Thank you for taking the time to share your experience with us.
by 2022 CADILLAC XT4 SPORT Owner on 12/19/2025Verified Service
Overall rating for Crest Cadillac is A+ Bryan Oldham was very professional and friendly advisor who communicated clearly and courteously about my repairs and service work on my XT4. My XT4 rides like a new SUV.
Thank you Crest Cadillac and happy holidays to you and your STAFF!!
Jerelene
by Crest Cadillac on 12/24/2025
We are absolutely thrilled to hear about your outstanding experience with our service team. Your A+ rating truly means the world to us. It's wonderful to know that Bryan provided you with the professional and friendly guidance you deserved, ensuring clear communication throughout your repair and service process. We're delighted that your XT4 is performing beautifully and feels refreshed after our care. Thank you for taking the time to share such kind words about our team. We wish you and your family happy holidays as well!
by 2021 CADILLAC CT4 LUXURY Owner on 12/08/2025Verified Service
I dropped my car off without a scheduled appointment due to the check engine light being on. Although there was no loaner cars, I received a ride to work. Once my car was repaired, I was picked back up from work to get my car. As long as Logan is available, my visits turn out better than I expect them to. He's the greatest at keeping his customers happy.
by Crest Cadillac on 12/12/2025
We are elated to hear about your wonderful experience with us! Your trust in bringing your vehicle to us for the check engine light issue, even without a scheduled appointment, means so much to our team. We understand how concerning car troubles can be, and we're glad we could provide transportation to work when loaner vehicles weren't available and arrange your pickup once the repair was completed. It's fantastic to know that your visits consistently exceed your expectations and that you feel well taken care of. Your kind words about exceptional customer service truly brighten our day. We appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to provide you with outstanding service.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 11/28/2025Verified Service
Logan has always been great to work with. I had a bad experience when I picked the vehicle up at approximately 5:30pm. Logan was off from work, and no one could find the paperwork so I could pay for the service. When I finally got the car it had not been detailed. I spoke to Logan and he told me to bring it back in for cleaning. Usually Crest is really a good experience. This is the first time this has happened.
by Crest Cadillac on 12/16/2025
Thank you for your positive feedback about Logan and your loyalty to Crest Cadillac. We apologize that your recent service visit didn't meet our usual high standards, particularly with the pickup challenges and detailing oversight. We're glad Logan was able to quickly arrange for your vehicle to be properly cleaned. Your feedback helps us improve our processes, and we remain committed to delivering the exceptional service experience you deserve.
by 2019 CADILLAC CT6 LUXURY Owner on 11/19/2025Verified Service
Bryan Oldman took care of all services needed in a timely manner. Did a 4 year warranty also. Had emissions checked for yearly renewal and got that mailed in to get the sticker for2026. Saved me an extra trip locally to get that done. Alto car service took me home and picked me up later in the afternoon. Crest really takes care of their customers. That means a lot.
by Crest Cadillac on 12/01/2025
Thank you for sharing your wonderful experience! We're delighted that Bryan provided comprehensive service and that we could handle your warranty and emissions inspection efficiently. Our transportation service reflects how much we value our customers. Your recognition of our dedication truly means everything to us at Crest Cadillac.
by 2020 CADILLAC XT5 PREMIUM LUXURY Owner on 11/14/2025Verified Service
Went in for routine oil change and tire rotation and the service really did not take too long so I decided to stay in the waiting area for the job to complete. Shop was very clean as well as the waiting area. Satisfied with the job and cleanliness of my car after job. They even replaced a missing valve stem cover on one of my tires.
by Crest Cadillac on 11/24/2025
Thank you for your feedback! We're glad your oil change and tire rotation were completed efficiently and that you were comfortable in our clean waiting area. We're especially pleased our technicians noticed and replaced your missing valve stem cover - those thoughtful touches are what we strive for. Thank you for choosing us!
by 2019 CADILLAC XT4 PREMIUM LUXURY Owner on 09/15/2025Verified Service
As always, it's a 10 = Excellent service!
Logan McPherson explained everything clearly, answered all my questions, and made the entire process smooth and stress-free.
What impressed me most was his genuine courtesy and willingness to help which truly reflects the high standards of Crest Cadillac. Service like this makes me confident in returning to this dealership and recommending it to others.
by Penny S. on 09/06/2025Verified Service
I bought my used Toyota Highlander from Glenn at Crest Cadillac - The battery was showing low within 2 days of purchase and he came out to my house and charged it. Went to the dealer the next day and they replaced it at no additional charge! Nice to see Customer Service is still alive and well at Crest!!!! Monica is a great Service Advisor!
by Crest Cadillac on 09/22/2025
Thank you for your wonderful feedback about your experience. We are thrilled to hear that Glenn provided such exceptional service by personally coming to your home to assist with the battery issue. It means so much to know that our team went above and beyond to ensure you were taken care of quickly and at no extra cost. We are also delighted that Monica provided you with outstanding service as your Service Advisor. Your kind words about our customer service being alive and well truly make our day. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.
by 2012 CADILLAC SRX PERFORMANCE COLLECT Owner on 08/14/2025Verified Service
I like the fact that Chase Ybarra helped me and and feel he is one of the best employees you've have, as far as customer service.
Was little disappointed I did not get a print out of the safety point inspection, but after a phone call, Chase assured me he would email me.
There was something down with the printer.
Not a fan of your 3% charge for credit card use. I'll bring cash or check next time.
by Crest Cadillac on 08/26/2025
We are overjoyed to hear about your positive experience with our customer service. It's wonderful to know that you felt well taken care of during your visit and that our team member provided exceptional service that stood out to you.
We understand your disappointment about not receiving the printed safety inspection report initially. We're glad our team was able to quickly resolve this by ensuring you would receive it electronically, especially given the printer issue that day. We appreciate your patience with the technical difficulty.
We also understand your concern about the credit card processing fee. We value your feedback on this matter, and we appreciate you letting us know your preference for future visits.
Thank you for taking the time to share your experience with Crest Cadillac. Your feedback helps us continue to provide quality service to all our customers.
by 2020 CADILLAC XT4 PREMIUM LUXURY Owner on 08/13/2025Verified Service
I needed an oil change and tire rotation. I scheduled an appointment. I assumed this meant they would be able to work on it at that time. Well, those two quick tasks took 2.5 hours for them to complete. Worse thing is I had to ask them about the status of my car after a couple hours. When they looked up my name, my car was already done. It would have been nice if they told me.
Never going back here to get my car serviced.
by Crest Cadillac on 08/26/2025
Thank you for sharing your concerns about your recent service experience. We understand your frustration, as the situation you've described is not the efficient service we strive to provide. We take your feedback seriously and understand that clear communication about service progress is essential for a positive customer experience. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can address your concerns directly.
by 2018 CADILLAC XT5 LUXURY Owner on 08/12/2025Verified Service
The service department at Crest Cadillac in Frisco has to be one of the best. You are greeted the moment you pull in and a service advisor is quickly there to assist you. All issues are explained and service is very timely. I will and have been a repeat customer.
by Crest Cadillac on 08/26/2025
We are absolutely thrilled to hear about your wonderful experience with our service department team. Your kind words about being greeted promptly and receiving quick assistance from our service advisors truly mean the world to us. We take great pride in ensuring that all concerns are thoroughly explained and that we provide efficient service for every customer who visits us. Knowing that you have chosen to return as a repeat customer and would recommend us speaks volumes about the quality care our team strives to deliver every day. Thank you for taking the time to share your positive experience.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 07/12/2025Verified Service
Service advisor Brian oldman go s out of his way to make you feel comfortable about your service.
He cares for his clients and reassures you by providing the best service.
He is to be recommended for the qualify of care he provides to his clients.
Thank you Brian. You're the best.
by 2021 CADILLAC XT5 LUXURY Owner on 05/26/2025Verified Service
It was the dirtiest place I've ever been to especially the waiting area. So I didn't stay because I had my 1-year-old. Great-granddaughter with me. I ended up going to Sewell Cadillac. And it was so beautiful and clean. It was shocking to see how dirty it was at crest Cadillac. I will never, ever ever ever ever go back. They should take more pride in their place of business I. Also have a video because I think that needs to be shown.
by Crest Cars on 06/04/2025
We appreciate you taking the time to share your experience with us. We strive to maintain a welcoming and clean environment for all our guests, and we regret that you feel we fell short during your visit. Your feedback is important, and we are committed to addressing these concerns to ensure a better experience for everyone in the future.
To discuss this matter further, please reach out to James Freel, Service Director, at jfreel@vtaig.com. We value your input and hope to have the opportunity to make things right.
Thank you for your understanding.
by 2022 CADILLAC CT4-V BLACKWING Owner on 04/22/2025Verified Service
Unhappy and sent service advisor that handled my service a complaint and I just received a response that my concern was noted. Basically I had been in previously and was not notified about my brakes being in the yellow and so this last service cost me $4500 for pads and rotors. Unacceptable service notification!
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5,388 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Crest Cadillac specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Crest Cadillac specializes in these makes, in addition to many others.
Cadillac
Chevrolet
Ford
GMC
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Your high-end, luxury Cadillac was meticulously crafted for you, and it deserves a meticulous level of care and upkeep, too. Don't trust your premium automobile to just any old service center. Trust its care to the technicians and Cadillac experts at...
What do verified customers think about Crest Cadillac in Frisco, TX?
Verified customers who visit Crest Cadillac in Frisco, TX rate this business 4.7 out of 5 stars, with 1,607 reviews. 5,388 customers favorited this location.
How can I contact Crest Cadillac in Frisco, TX?
To reach the sales team at Crest Cadillac in Frisco, TX, call (972) 203-6696. To reach the service department, call (866) 369-4101
How can I schedule a service appointment with Crest Cadillac in Frisco, TX?
