by 2021 CADILLAC XT5 LUXURY Owner on 05/26/2025Verified Service
It was the dirtiest place I've ever been to especially the waiting area. So I didn't stay because I had my 1-year-old. Great-granddaughter with me. I ended up going to Sewell Cadillac. And it was so beautiful and clean. It was shocking to see how dirty it was at crest Cadillac. I will never, ever ever ever ever go back. They should take more pride in their place of business I. Also have a video because I think that needs to be shown.
by Crest Cars on 06/04/2025
We appreciate you taking the time to share your experience with us. We strive to maintain a welcoming and clean environment for all our guests, and we regret that you feel we fell short during your visit. Your feedback is important, and we are committed to addressing these concerns to ensure a better experience for everyone in the future.
To discuss this matter further, please reach out to James Freel, Service Director, at jfreel@vtaig.com. We value your input and hope to have the opportunity to make things right.
Thank you for your understanding.
by 2022 CADILLAC CT4-V BLACKWING Owner on 04/22/2025Verified Service
Unhappy and sent service advisor that handled my service a complaint and I just received a response that my concern was noted. Basically I had been in previously and was not notified about my brakes being in the yellow and so this last service cost me $4500 for pads and rotors. Unacceptable service notification!
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 04/15/2025Verified Service
My Service Advisor, Chris B. provided me with exceptional service as he kept me informed about the status of my vehicle and the work was completed as promised. I was very pleased with his professionalism and felt genuine care and concerns for my need to get to my job in a timely fashion.
by 2022 CADILLAC XT6 PREMIUM LUXURY Owner on 04/08/2025Verified Service
No communication at all. They had promised that my car would be ready on Thursday. At 5:00 pm I had not heard from them so I called and they told me my car would not be ready until the next day. I reminded then that they had promised that I would have the car that day. After a lot of negotiation back and forth they were finally able to deliver the car around 6:30. This seems to happen every time I have service done.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 04/05/2025Verified Service
It was supposed to be pick up and delivery. Far from that. My car was obviously done as it was covered with dust when I picked it up, but I was never notified servicing was complete. Picked up Saturday, finally got it back the following Tuesday after calling twice to try to find out if it was ready.
by 2019 CADILLAC CT6 PREMIUM LUXURY CSAV Owner on 03/31/2025Verified Service
As always, Logan McPherson was professional, very accommodating and took care of me immediately upon my arrival at Crest Cadillac with my CT6. I'm sure that there are a number of great service personnel at Crest, but Logan sticks out to me as exceptional.
by Crest Cars on 04/03/2025
Thank you for sharing your positive experience! We're thrilled to hear that Logan McPherson continues to provide exceptional service and that he's consistently accommodating and professional. We truly appreciate your loyalty and recognition of Logan's efforts. It's always wonderful to know that our team is meeting your expectations, and we'll be sure to pass along your kind words to him. Looking forward to serving you again in the future!
by Deandrea M. on 02/27/2025Verified Service
Always terrible service! They have never acknowledged me when I get my car serviced, they never call back. I can never get valet service because they never answer the phone. I emailed and called over a week ago to get a copy of my contract, nothing. These people are simply there to collect money. They are greedy and sick in the minds with selfish pride.
by Crest Cars on 03/03/2025
We regret to hear that your experience with our service department has not met your expectations. We value your feedback and would like to address your concerns regarding communication and service.
Please contact Randy Nabors at Rnabors@vtaig.com so we can address your specific concerns and gather more information.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 01/31/2025Verified Service
I like being able to have the same service advisor any time I go in. If you need a loaner car you need to make your appointment well in advance. I was able to get a loaner car that was just turned in which was GREAT because my car was in the shop for a week.
by Crest Cars on 02/03/2025
Thank you for sharing your experience! We're so glad to hear you appreciate having a consistent service advisor and that you were able to secure a loaner car. We understand how important that can be, especially when your vehicle is in the shop for an extended period. We look forward to continuing to serve you!
by Sudesh G. on 01/14/2025Verified Service
I did a walk in for an issue with upholstery. Jason took care of me in timely and professional manner. I was given a ride home while the issue was checked and fixed. Car was washed and clean when I went to pick it up. The dealership is clean and comfortable with large sitting area.
by Crest Cars on 01/16/2025
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jason and that he took care of your upholstery issue in a timely and professional manner. It's great to know you appreciated the ride home and that your car was washed and ready for you upon pickup.
We're also glad that you found our dealership clean and comfortable. Your satisfaction is our priority, and we look forward to assisting you again in the future!
by 2017 CADILLAC XT5 LUXURY Owner on 12/06/2024Verified Service
I visited the service department at Crest Cadillac on 11/22/24.
Arman Naemi officiated the needs of my vehicle while there. I am truly satisfied with the service received. Will definitely return plus refer others to visit Crest and see Karmen for their car needs.
by Crest Cars on 12/09/2024
Thank you for your wonderful review! We're so glad to hear that Arman provided excellent service and that you were satisfied with your experience. We truly appreciate your trust and your willingness to refer others to us. Arman and the entire team look forward to serving you again in the future. If you need anything else, don't hesitate to reach out!
by 2022 CADILLAC XT5 LUXURY Owner on 09/30/2024Verified Service
It took three hours to get an inspection. I was told that it didn't matter when I brought the car in.I was supposed to get a car wash, but if I waited another hour or more I would have been in the mide of ruch hour, so I took the car. Also settings in the car were changed.
by Crest Cars on 10/02/2024
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your recent visit. Your time is valuable to us, and we strive to provide efficient service. We would like to address your concerns regarding the inspection duration, car wash, and the changes made to your vehicle settings. Please reach out to our Service Director, James Freel, at jfreel@vtaig.com, so he can assist you directly. We appreciate your understanding and hope to resolve this matter for you.
by 2020 CADILLAC XT6 PREMIUM LUXURY Owner on 09/08/2024Verified Service
Crest experience was good.
I had no issues with dropping off my car - I had a time sensitive work meeting 10mins away and I was able to arrive safely and punctual to my meeting.
My Alto car going to work was on time.
My Alto car was a bit late returning to the dealership.
I received my car cleaner and maintenance was done.
by Crest Cars on 09/10/2024
Thank you for sharing your experience with us! We're glad to hear that your initial visit went smoothly and that you were able to attend your meeting on time. We apologize for the delay with the Alto car returning to the dealership, but we're pleased to know that your car was returned clean and well-maintained. If you have any further concerns or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
by Missy K. on 08/02/2024Verified Service
Quite a costly service experience what with being charged 5 hours of labor to install a new water pump on a 2019 Cadillac with 76K miles for a total bill of $1526. As a dealer, it is likely that the quality of mechanical service was 5-star but the high cost causes my rating to be 3-stars.
by Crest Cars on 08/09/2024
Thank you for sharing your feedback. We understand your concern regarding the cost of the service and appreciate your recognition of the quality of the mechanical work. We strive to offer both excellent service and transparent pricing.
To discuss your experience further and address any concerns you may have about the charges, please contact James Freel, our Service Director, at jfreel@vtaig.com. We value your input and are here to ensure your complete satisfaction.
by 2019 CADILLAC XT5 LUXURY Owner on 07/13/2024Verified Service
After prompting by Carfax to get my oil changed, I went in to a set up appointment. 30 minutes after arriving, the agent told me I could not get my oil changed until mid July because that is what was allowed under my pre paid warranty. Wasted 2.5 hours. I will never buy a prepaid warranty again, and will not buy from CREST. NEVER!!
by Crest Cars on 07/15/2024
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during your recent visit. We strive to provide timely and efficient service to all our customers, and it is clear that we did not meet your expectations on this occasion. It is particularly concerning to hear about the miscommunication regarding your pre-paid warranty and the resulting wasted time. We understand how valuable your time is and deeply regret any inconvenience this has caused.
Your feedback is invaluable as it helps us identify areas where we can improve our processes and customer service. We would like the opportunity to make this right and ensure that your future experiences with us are positive. Please contact our Service Director, James Freel, at jfreel@vtaig.com. James is committed to addressing your concerns and finding a satisfactory resolution. Thank you for bringing this matter to our attention. We appreciate your business and hope to regain your trust in our dealership.
by 2019 CADILLAC XT4 SPORT Owner on 06/05/2025Verified Service
Crest always takes care of my Cadillacs . I like the fact that they bring loan cars to your house when they pick yours up.
by 2018 CADILLAC CT6 LUXURY Owner on 05/26/2025Verified Service
Greg took care of me and my vehicle during service. Since my vehicle was due for a few preventive maintenance services he quickly called called Alto car service to get me home and picked me up when my vehicle was ready.
by Crest Cars on 06/04/2025
Thank you for your wonderful review! We are thrilled to hear that Greg provided you with exceptional service and took care of your vehicle's maintenance needs. It's great to know that our team was able to assist you with transportation, ensuring your experience was seamless. We appreciate your feedback and look forward to serving you again in the future.
by 2018 CADILLAC ATS-V Owner on 05/26/2025Verified Service
Greg V is exceptional when it comes to knowledge about Cadillac cars, he provides great customer service and I appreciate him keeping me informed about my vehicle.
by Crest Cars on 06/04/2025
Thank you for sharing your positive experience with us! We are thrilled to hear that Greg V provided you with exceptional service and kept you well-informed about your vehicle. Our team is dedicated to ensuring that our customers receive the highest level of care and expertise. We look forward to serving you again in the future!
by 2023 CADILLAC XT4 SPORT Owner on 05/23/2025Verified Service
The service team is very professional and listen without trying to get you to do extra service just because is close to the time or recommended
by Crest Cars on 06/04/2025
Thank you for your positive feedback. We are pleased to hear that you had a great experience with our service team. Listening to our customers and providing honest recommendations is a priority for us. We appreciate your support and look forward to serving you again!
by 2022 CADILLAC XT6 PREMIUM LUXURY Owner on 05/17/2025Verified Service
Crest management and service department both came through and processed our requests with their commitment to customer satisfaction and the service department went above and beyond to see that we were taken care of.
by Crest Cars on 05/30/2025
Thank you for your wonderful feedback! We are thrilled to hear that our management and service department met your expectations and demonstrated a commitment to customer satisfaction. It's our goal to ensure that all our customers feel well taken care of, and it's rewarding to know that we succeeded in your case. We look forward to serving you again in the future!
by 2019 CADILLAC XT4 LUXURY Owner on 05/16/2025Verified Service
Crest Cadillac and my service advisor Monica did a fine job of getting my emissions test done on my XT4 and making the passing test known to the correct authorities so that I had no problem getting my registration done online.
by Crest Cars on 05/30/2025
Thank you for taking the time to share your positive experience with Monica. We are thrilled to hear that your emissions test was handled efficiently and that it facilitated a smooth registration process for you. Our team is dedicated to providing excellent service, and it's wonderful to know that we met your expectations. We look forward to seeing you again next time!
1 - 20 of 1,246 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
17 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Crest Cadillac specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
About Us
Your high-end, luxury Cadillac was meticulously crafted for you, and it deserves a meticulous level of care and upkeep, too. Don't trust your premium automobile to just any old service center. Trust its care to the technicians and Cadillac experts at...
What do verified customers think about Crest Cadillac in Frisco, TX? Verified customers who visit Crest Cadillac in Frisco, TX rate this business 4.6 out of 5 stars, with 1,246 reviews. 17 customers favorited this location.How can I contact Crest Cadillac in Frisco, TX? To reach the sales team at Crest Cadillac in Frisco, TX, call (972) 203-6696. To reach the service department, call (866) 369-4101How can I schedule a service appointment with Crest Cadillac in Frisco, TX? You can schedule a service appointment at Crest Cadillac in Frisco, TX through CARFAX.What are the shop amenities offered by Crest Cadillac in Frisco, TX? Crest Cadillac in Frisco, TX offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.Does Crest Cadillac in Frisco, TX have a service center? Yes, Crest Cadillac in Frisco, TX does have a service center. You can contact the service department at (866) 369-4101.
