This dealership was no help at all. They did not answer simple questions and kept contacting me to do a test drive. I live in Bk and wanted some basic information about the car and the finances before I committed to going to NJ for a test drive. I told them this! Then they ghosted me via email AND text. Seems like shady sales tactics so I went with another dealer who was able to actually respond to my questions and not be pushy.
by Todd S. on 04/22/2026Verified Shopper
It was a great experience. They stayed in touch with me and let me know what was going on even though I didn't get the car it was nice
by Renee M. on 02/06/2026Verified Purchase
By far the best dealership I've gone to. This is my third car and I am obsessed. I've never had 1 issue with any of my cars. Regular maintenance and upkeep and that is it. Thank you Crazy Cars for providing reliability. I love my cars.
by Luciano P. on 10/27/2025Verified Purchase
I have advice for you with the dealer they scammer they try me rip you off for $5,300 standing warranty
by Rana Darwiche on 01/29/2026
We take allegations like this very seriously and want to clarify the facts.
We do not charge a $5,300 warranty, nor do we require any customer to purchase a warranty or protection product as a condition of sale. Any optional products we offer are voluntary, clearly disclosed, and itemized in writing prior to purchase.
We have reviewed our records and cannot identify a completed transaction matching this claim. We invite the reviewer to contact our management team directly so we can review the details and resolve any misunderstanding.
We are committed to transparent, compliant pricing and encourage all customers to review all figures in writing before making a purchase.
by Alex J. on 09/20/2025Verified Purchase
I had a wonderful experience buying my car here. The staff was knowledgeable, respectful, and incredibly helpful throughout the entire process.
by Rana Darwiche on 01/29/2026
Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. Our team works hard to provide a respectful, transparent, and helpful buying process, and it means a lot to know that came through. Enjoy your new car, and please don't hesitate to reach out if we can help with anything in the future!
by Francisco M. on 08/23/2025Verified Shopper
Nice people they try their best to make me happy but the the veicule I was looking for wasn't there but I'm happy with there help
by Rana Darwiche on 01/29/2026
Thank you for your kind words and for giving us the opportunity to help. While we're sorry the specific vehicle you were looking for wasn't available at the time, we're glad our team was still able to assist you and make your visit a positive one. Please feel free to reach out anytimewe'd be happy to help you find the right vehicle when it becomes available!
by Jamille D. on 07/17/2025Verified Shopper
Get this dealer off Carfax, he's not a good negotiator. He wanted to sell me a car and put the price of three cars on top of the financing
by Rana Darwiche on 01/31/2026
We take feedback seriously and want to clarify that this statement is factually incorrect.
At no point did we "add the price of three cars" to any financing. All pricing and financing terms at our dealership are fully disclosed, itemized, and reviewed with customers before any commitment, in compliance with New Jersey regulations.
This individual did not complete a purchase, and no financing agreement reflecting such a claim exists. We encourage anyone with questions about pricing or fees to ask for a full breakdown, which we are always happy to provide in writing.
We respectfully request that Carfax review this comment, as it contains misleading and unsubstantiated allegations that do not reflect an actual transaction.
by Mark G. on 05/12/2025Verified Shopper
Very pushy. Not a comfortable experience. Made me weary of actually doing business with them. Seems the dealer ratings is a true reflection of what to expect. Would not confirm actual vehicle enquiring about was n fact still available. Kept eluding that they "have something that I would like"
by Rana Darwiche on 01/31/2026
We're sorry to hear this felt uncomfortable, as that is never our intention.
Vehicle availability can change quickly, and our team works to confirm details as accurately as possible before an in-store visit. We do not pressure customers, and we aim to provide helpful options only when a specific vehicle is no longer available or pending.
No purchase was completed, and we encourage anyone with questions to request written confirmation of availability or pricing prior to visiting. We respectfully ask that Carfax review this feedback, as it reflects a general impression rather than a completed transaction.
by Kaitlyn W. on 09/15/2023Verified Shopper
The added on fees were so much at this dealership. Almost 8 thousand more then the listing price between the dealer fees and sales tax (which is always included) and the DMV fees (which are always included). I ended up going to a different place and getting the same car for a MUCH lower cost.
by Godfrey J. on 05/01/2026Verified Shopper
GREAT...CUSTOMER SERVICE...OFFER GREAT INFORMATION ON THE VEHICLE THAT YOU ARE INQUIRING ABOUT
by Lucas M. on 02/28/2026Verified Shopper
They don't answer me again about what I asked.
I will try again.
by Lea C. on 07/09/2025Verified Shopper
I spoke with a manager at Crazy Cars, and the experience was absolutely ridiculous. I came with two pre-approval letters from lenders I chose l,not them yet the manager insisted I still had to apply for credit through their system, even with approvals in hand.
He claimed it was "not possible" to get an out-the-door price without doing a credit app. What? How does that make any sense when I already have my own financing? He even tried to get me to apply to the same lenders I'm already pre-approved with. That's not just shady, it's delusional.
Let me be clear: I will never call him back. You lost a serious buyer who pays in full and buys cars often.
Update: I Ended up purchasing a car from carmax for $23k, I did have to pay shipping fees but it was all worth it. I prefer professionals who don't haggle over shady dealerships like them because they all playing games and charge inflated, made-up junk fees.
Crazy Cars can keep their crazy nonsense.
by Rana Darwiche on 01/31/2026
We respectfully disagree with this characterization and would like to clarify how our process works.
Customers are always welcome to bring outside financing, including pre-approvals from their own lenders. However, in order to provide an accurate out-the-door price and ensure compliance with lender requirements, vehicle availability, and state regulations, certain basic information must be verified. This does not obligate a customer to use our financing, nor does it result in unauthorized credit submissions.
At no point were "made-up" or "junk" fees added. All fees are standard, disclosed, and itemized, and we are fully compliant with New Jersey consumer and motor vehicle regulations. No purchase was completed, and no financing contract exists to support the claims made in this review.
We respect the customer's decision to purchase elsewhere, but we believe this review contains misleading statements and inflammatory language that do not accurately reflect our practices or an actual transaction. We welcome Carfax's review of this matter.
by Thomas T. on 03/12/2025Verified Shopper
They shouldn't be allowed to sell cars on CARFAX. Most dishonest dealership out there. Maybe even criminal in nature there business practices. Don't go there they are a fraudulent business.
by Rana Darwiche on 01/31/2026
We categorically deny these allegations.
Crazy Cars operates as a fully licensed and regulated dealership and conducts business in compliance with all applicable state and consumer protection laws. Claims that our business is "fraudulent" or "criminal" are false, unsupported, and not based on any completed transaction.
No purchase was made, no contract exists, and no evidence has been provided to substantiate these accusations. We welcome oversight and transparency and respectfully request that Carfax review this comment, as it contains defamatory statements presented as fact.
by Roberto E. on 02/23/2025Verified Shopper
The people are very friendly at this dealership. I will definitely recommend this dealership to anyone.
by Rana Darwiche on 02/07/2026
Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. It means a lot to our team, and we're grateful for the recommendation. If there's ever anything you need in the future, we're always here to help.
by Arleth B. on 12/02/2024Verified Purchase
They are nice people to deal with, Answered all my questions helping me get the car I wanted even though my credit wasn't too good at the moment.
by Rana Darwiche on 02/07/2026
Thank you for sharing your experience! We're happy we could help answer your questions and work with you to find the right vehicle. Our goal is always to make the process as smooth and stress-free as possible, and we truly appreciate your kind words and trust in our team.
by Mario P. on 11/18/2024Verified Purchase
I had a good experience, fair deal with my trade the APR was a little bit high but they worked something out to get where I wanted to be at, thank you crazy cars.
by Rana Darwiche on 02/07/2026
Thank you for the honest feedback! We're glad to hear you had a good experience and felt the trade was fair. We appreciate your flexibility and are happy our team was able to work through the financing to get you where you wanted to be. Thank you for choosing Crazy Carswe truly value your business.
by Tom D. on 03/30/2025Verified Shopper
Too many bad reviews. Other carmax dealers were better options.
by Rana Darwiche on 01/31/2026
We respect every customer's right to choose where they feel most comfortable purchasing.
This feedback does not reflect an actual transaction with our dealership. We encourage anyone considering our inventory to review verified customer experiences, ask for written pricing or availability, and visit us directly to form their own opinion.
We respectfully ask that Carfax review this comment, as it is a general comparison rather than feedback tied to a purchase or interaction.
by Bebar N. on 12/21/2024Verified Shopper
I was contacted fast and they answered all my questions, thanks.
by Rana Darwiche on 02/07/2026
Thank you for your feedback! We're glad to hear our team was quick to reach out and able to answer all your questions. We appreciate the opportunity to assist you and are here anytime you need us.
by Thomas L. on 10/06/2024Verified Shopper
I never hear back. They seem to not want to tell me the figures.
by Rana Darwiche on 01/31/2026
We're sorry to hear this was your impression, as transparency is important to us.
Pricing figures are always provided once the specific vehicle, availability, and purchase details are confirmed. Without a completed interaction or confirmed vehicle, we are unable to issue final figures.
No purchase or transaction took place, and we respectfully ask that Carfax review this comment, as it is general feedback not tied to a completed sale or documented request.
by Ed J. on 09/19/2024Verified Shopper
Sent my information to the dealership instead I got a recording. Call me back, welcoming me to a dealership for three minutes. I hung up and got text messages from them asking me if I'm still interested and I wrote the one girl Jennifer back who stated she's the one that talk to me. I said no you didn't. I said because it was an automatic recording for three minutes I never even knew your name until this text message I said on top of it I got two other text messages from two other numbers from your company with two other names no one verbally called me. If you're going to call somebody to talk to him about a vehicle you pick up the phone hi my name is XYNZ how are you today? Not an automated service giving me a rundown of things for three minutes I don't have time for Pre-recorded phone calls No one does. And if I give you my information to contact me, call me don't text me because you're texting me from five different numbers with five different people asking me questions about the vehicle and that too is annoying. Then I read their reviews which made it an even more hard pass!
by Rana Darwiche on 01/31/2026
We're sorry this communication did not meet this customer's expectations.
Like many dealerships, we use a combination of automated call routing and live follow-up to ensure inquiries are acknowledged quickly, especially when multiple customers are requesting information at the same time. Automated messages are used to confirm receipt of an inquiry, followed by personal outreach from our team via phone or text, depending on availability and customer response.
No purchase or in-store visit occurred, and no transaction was completed. We understand that communication preferences vary, and we respect a customer's decision to disengage if our process is not a fit for them.
We respectfully ask that Carfax review this feedback in context, as it reflects a preference regarding communication style rather than a sales transaction or business practice.
