by 2019 CADILLAC XT4 PREMIUM LUXURY Owner on 09/12/2023Verified Service
My XT4 had the Oil change and air filter change
Reed did an excellent job providing the service but also in general the office staff is always friendly and helpful. Jason Wolk was not in that day who is also always excellent
Thank you all guys, that is why I travel from Round Rock to Austin to have all my car services
by Covert Cadillac on 09/14/2023
We appreciate you taking the time to leave us this feedback. We hope you have a great day! Sherry Woodyard 512-583-3416
by 2022 CADILLAC CT5 PREMIUM LUXURY Owner on 08/27/2023Verified Service
Was told that the small screw that punctured the run flat rear tire on my new Cadillac CT5 with 4500 miles on it could not be repaired. Said that I would have to buy a new run flat tire.
After a four wait, I was presented with a $396 bill.to fix a flat tire with a small screw in the middle of the tread. WHAT A RIP OFF.
by Covert Cadillac on 08/29/2023
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (512) 774-6512 when you have a chance. Thank you, and we look forward to hearing from you.
by 2014 CADILLAC SRX LUXURY COLLECTION Owner on 08/05/2023Verified Service
I feel I was treated very well while over at Covert's getting my Caddy worked on.
the people that I talked to knew the answers to all my questions right away. I thought that Terrance was a big help when he told me what my vehicle needed to be done to it.
by Covert Cadillac on 08/07/2023
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2020 CADILLAC XT4 LUXURY Owner on 07/24/2023Verified Service
I traded in the car.
Oil was changed 3 times from February to July 3rd.
CRAZY.
New cabin filter in February, 2023 another in July.
24K and new tires? Had a 2024 inspection sticker and replaced it after only 20 days.
CRAZY.
If Covert Cadillac can't read your records, maybe they should check with the owner before they waste money and time.
by Covert Cadillac on 07/26/2023
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to Sherry, our Customer Relations Manager, at 512-583-3416 at your earliest convenience to discuss how we can turn this experience into a positive one.
by 2017 CADILLAC XT5 LUXURY Owner on 06/05/2023Verified Service
These people did an excellent job. They changed my oil & filter and gave it it's 45,000 mile check up. The process took a little bit of time, but the service writer was great at keeping me informed of their progress and making me as comfortable as possible while my car was being serviced. They even washed my car. How nice is that?
by Covert Cadillac on 06/07/2023
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2023 CADILLAC CT5-V BLACKWING Owner on 04/28/2024Verified Service
I was quoted 2 prices on the phone for the oil change - $232 and $240. When I arrived, I was quoted $290. Final price ended up being $226. I was very surprised by the variability.....
by Covert Cadillac on 04/29/2024
Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (512) 774-6512 when you have a chance. Thank you, and we look forward to hearing from you.
by Kelvin M. on 04/18/2024Verified Service
The representative communicated excellently with us throughout the service. Everything even the complimentary vehicle wash was completed within one hour, which was excellent.
by Covert Cadillac on 04/19/2024
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit! Sherry Woodyard 512-583-3416
by 2021 CADILLAC XT6 PREMIUM LUXURY Owner on 04/09/2024Verified Service
My wait time was as only an hour for scheduled maintenance. My vehicle was washed and vacuumed as well. Thank you.
by Covert Cadillac on 04/10/2024
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Covert Cadillac. If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2017 CADILLAC XT5 Owner on 03/11/2024Verified Service
They take good care of you here. Had some major service items taken care of and they completed them early.
by Covert Cadillac on 03/11/2024
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care! Sherry Woodyard 512-583-3416
by 2012 CADILLAC SRX LUXURY COLLECTION Owner on 03/08/2024Verified Service
Had a great experience and actually bought a car! Gavin Baker was so helpful, knowledgeable and kind. I will recommend my family and friends to see him when they're ready to buy a car. Thanks Gavin!
by Covert Cadillac on 03/10/2024
Thank you for your kind review; we are happy to pass along your comments to the team here at Covert Cadillac! Please let us know if there is anything else we can do for you; we are more than happy to help! Sherry Woodyard 512-583-3416
by 2020 CADILLAC XT5 SPORT/PLATINUM SPORT Owner on 03/06/2024Verified Service
My experience with Terrance Cleveland, service advisor, was exceptional. His friendly attitude and knowledge was greatly appreciated.
by Covert Cadillac on 03/06/2024
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit! Sherry Woodyard 512-583-3416
by 2019 CADILLAC XT5 Owner on 12/26/2023Verified Service
Great customer services. My advisor Terrance Cleveland up kept me informed on what was going on with my car. The staff was very professional.
by Covert Cadillac on 12/27/2023
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2015 CADILLAC SRX LUXURY COLLECTION Owner on 12/15/2023Verified Service
My experience at Covert is always pleasant and very professional. My service representative, Jennifer Martinez, is absolutely the best!
by Covert Cadillac on 12/17/2023
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Sherry Woodyard 512-583-3416
by 2020 CADILLAC XT4 PREMIUM LUXURY Owner on 11/09/2023Verified Service
My battery died. After getting it jumped I drove to Cover Cadillac and they replaced my battery in two hours the same day. They are great!
by Covert Cadillac on 11/12/2023
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416
by 2024 CADILLAC XT4 PREMIUM LUXURY Shopper on 11/08/2023Verified Purchase
Our experience at Covert was excellent. Great customer service from the sales team, receptionist, managers, and service team.
by Covert Cadillac on 11/09/2023
Thank you for your kind review; we are happy to pass along your comments to the team here at Covert Cadillac! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2018 CADILLAC CTS LUXURY Owner on 11/07/2023Verified Service
Covert damaged the glove box when replacing the cabin air filter. Dealership has ordered a new one but it has not been replaced as of 11/7/23.
by Covert Cadillac on 11/09/2023
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to Sherry, our Customer Relations Manager, at 512-583-3416 so we can work towards a resolution.
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 11/03/2023Verified Service
I've always had excellent service at Covert Caddilac. The employees have always been professional and courteous.
by Covert Cadillac on 11/05/2023
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416
by 2017 CADILLAC XT5 LUXURY Owner on 10/31/2023Verified Service
Everyone went out of their way to find out the problem and to fix it. Thank you so much for still beliving in customer service and delivering great customer service.
by Covert Cadillac on 11/02/2023
Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Cadillac and we hope to see you again soon! Sherry Woodyard 512-583-3416
by 2019 CADILLAC CTS LUXURY Owner on 10/30/2023Verified Service
Jorge was professional and very nice to work with during our transaction of purchasing our leased car. Jason is always professional and trustworthy. Love working with him in your service department.
by Covert Cadillac on 11/01/2023
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416
by 2022 CADILLAC XT4 PREMIUM LUXURY Owner on 10/27/2023Verified Service
Didnt have a service! This tells me that the service department doesnt know what is going on! My vehicle needs a chip for the heated steering wheel and has needed it for over a year and a half! Terrible service.
by Covert Cadillac on 10/28/2023
We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to Sherry, our Customer Relations Manager, at 512-583-3416 when you have a chance. Thank you, and we look forward to hearing from you.
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Service Information
6,384 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Covert Cadillac specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Covert Cadillac specializes in these makes, in addition to many others.
Cadillac
Chevrolet
Shop Amenities
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Frequently Asked Questions
What do verified customers think about Covert Cadillac in Austin, TX? Verified customers who visit Covert Cadillac in Austin, TX rate this business 4.7 out of 5 stars, with 678 reviews. 6,384 customers favorited this location.How can I contact Covert Cadillac in Austin, TX? To reach the sales team at Covert Cadillac in Austin, TX, call (512) 883-0855. To reach the service department, call (512) 515-9176How many used cars are for sale at Covert Cadillac in Austin, TX? There are 394 used cars for sale at this dealership. All listings include a free CARFAX Report.How many accident-free used cars are for sale at Covert Cadillac in Austin, TX? There are 95 accident-free used cars for sale at this dealership.What are the shop amenities offered by Covert Cadillac in Austin, TX? Covert Cadillac in Austin, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.Does Covert Cadillac in Austin, TX have a service center? Yes, Covert Cadillac in Austin, TX does have a service center. You can contact the service department at (512) 515-9176.
