by 2024 CADILLAC LYRIQ LUX Owner on 05/17/2025Verified Service
Had two issues. They gave me a New loaner of the same model as my car while mine was in the shop. They fixed one problem but when I got home, I discovered the second problem had not been fixed. They had to order a part that apparently is in short supply but had forgotten to tell me. I'm assuming when the part comes in they will let me know and schedule a time to install it. My other experiences with their repair shop have been good
by Covert Cadillac on 05/19/2025
Thank you for taking the time to let us know how we did. We hope you have a great day! Sherry Woodyard 512-583-3416
by 2017 CADILLAC XT5 LUXURY Owner on 05/09/2025Verified Service
I had a great experience at Covert Cadillac! The service was prompt and professional, and my service advisor Michelle was absolutely excellentcommunicative, knowledgeable, and genuinely kind. She made the whole process smooth and stress-free. Highly recommend!
by Covert Cadillac on 05/12/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2014 CADILLAC CTS LUXURY COLLECTION Owner on 05/05/2025Verified Service
I took it in because the battery kept dying. They looked at it and told me it was fine. My car broke down in Illinois. After spending more than 1000 dollars to get the vehicle towed and a rental car booked, the mechanic told me it was just a bad battery.
by Covert Cadillac on 05/07/2025
We regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to Sherry, our Customer Relations Manager, at 512-583-3416 so we can work towards a resolution.
by 2019 CADILLAC CT6 SPORT CSAV Owner on 04/24/2025Verified Service
Needed to check transmission for recall. Vehicle was not updated because GM hasn't released the software update yet. They charged $245 for diagnostic services but didn't fix anything. They did try to sell me 2000 dollars of services. Took car to CarMax and they did them for free because car was within 90 days warranty.
by Covert Cadillac on 04/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
by 2022 CADILLAC CT5 SPORT Shopper on 04/13/2025Verified Purchase
Walked in with 24k in cash and a check to buy a vehicle. They left us sitting there for 3 hrs after starting the buying process and sent us home since everyone left. Finance dropped ball with getting paperwork to bank for over 2 weeks. Didn't perform services that were part of the deal......TWICE! Pretty sure we're never buying from Covert again. Terrible service.
by Hillary Hesser on 04/14/2025
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustrations you encountered during your visit. If you would be willing, we would like to have you contact Hillary, Customer Relations Manager, at 512-583-3153 to discuss ways we can better serve you in the future.
by Alfonso M. on 01/26/2025Verified Service
Did not have to wait that long to have my vehicle serviced. Like that they had more then just bottles of water like others dealers just have the small water bottles. Like that I was explained about up coming services that will be needed on my vehicle.
Great customer service over all.
Thank you
by Covert Cadillac on 01/29/2025
Alfonso, your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Cadillac and we hope to see you again soon! Sherry Woodyard 512-583-3416
by 2023 CADILLAC XT5 SPORT Owner on 12/17/2024Verified Service
Rep did not tell us some of the services were going to be done and we were charged gorctgem also charged a rate that was different from the sale price on the website and when we complained they had the website updated do the sakes price didn't show anymore. We had screen shots that where times stamped do they gave us a credit after first disputing but still barged for service they did not mention they were going to do.
by Covert Cadillac on 12/18/2024
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us.
by 2017 CADILLAC XT5 LUXURY Owner on 12/02/2024Verified Service
I did not have an appointment. My vehicle developed a problem and I took it to Jason Wolk, my service advisor.
He quickly took care of the problem. In a day or two I had my vehicle back. This was the week before Thanksgiving and we were planning a trip out of town Thanksgiving week. Very happy with my experience at Covert and the service department. Thank you, Joan Chambers
by Covert Cadillac on 12/04/2024
Thank you for your kind review; we are happy to pass along your comments to the team here at Covert Cadillac! Please don't hesitate to reach out if there's anything additional we can do for you. Sherry Woodyard 512-583-3416
by 2020 CADILLAC XT4 PREMIUM LUXURY Owner on 12/01/2024Verified Service
I selected a different advisor that I did not know. Jennifer took care of my problems although I did not have an appointment. I expected to find out what was wrong and make an appointment. She explained the problems and that it would take about an hour and a half to fix. It was done in less time. That was a very good experience. I have an advisor I can trust.
by Covert Cadillac on 12/02/2024
We appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 CADILLAC CT4 LUXURY Owner on 11/09/2024Verified Service
First of, the Service provided is always "topnotch" service. If by chance something is amiss, they are ready and able to correct it. You are always treated with the most dignity and respect by every individual you deal with, from the intake of your car, to the Counter where you pick up your car when finished. Great Service and great people providing all the services.
by Covert Cadillac on 11/11/2024
Thank you for choosing Covert Cadillac as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Covert Cadillac!
by 2021 INFINITI QX80 LUXE/PREMIUM SELECT Shopper on 11/08/2024Verified Shopper
Bad negotiation tactics. I dove all the to Austin with an appointment only to be told that I was out of luck with the vehicle. Salesman called me later the following day to find out if I was still interested. By that time, had already purchased another vehicle in Houston.
by Covert Cadillac on 11/11/2024
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Sherry, our Customer Relations Manager, at 512-583-3416 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
by 2017 CADILLAC XT5 LUXURY Owner on 06/25/2024Verified Service
Michelle is great, always kept me updated on what was being preformed on my car. Even though I had to take it back a couple of times for various reasons, they always made sure a loaner was waiting for me, and warranted their work. My car is running like a dream. Thanks Michelle.
by Covert Cadillac on 06/26/2024
Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
by Josh B. on 06/06/2025Verified Purchase
Marco Andrade was our salesman and he was great to work with. Very professional and personable, made the buying experience a breeze. Will buy from him at Covert Caddilac again.
by Covert Cadillac on 06/09/2025
Josh, thank you for your kind review; we are happy to pass along your comments to the team here at Covert Cadillac! We sincerely value your business and look forward to your next visit! Sherry Woodyard 512-583-3416
by Amelia D. on 06/05/2025Verified Service
The service was wonderful. I just moved here from out of town. they were able to help me with my car. I didn't have to pay anything. It was still under warranty.
by Covert Cadillac on 06/06/2025
Amelia, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sherry Woodyard 512-583-3416
by 2023 CHEVROLET BOLT EUV PREMIER Shopper on 05/20/2025Verified Purchase
Great place to buy a car, Quinton Coronado was amazing and really made sure I was satisfied at all stages.
by Covert Cadillac on 05/22/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Covert Cadillac and we hope to see you again soon! Sherry Woodyard 512-583-3416
by 2020 CADILLAC ESCALADE LUXURY Owner on 05/06/2025Verified Service
Jason has again responded professionally and taken care of us in a very positive Covert way! He responds to texts which is a very nice way to communicate.
Thank you Jason!
by Covert Cadillac on 05/08/2025
Thank you for your kind review; we are happy to pass along your comments to Jason here at Covert Cadillac! Feel free to reach out to us if you need anything. Have a wonderful day. Sherry Woodyard 512-583-3416
by 2023 CADILLAC XT5 PREMIUM LUXURY Owner on 05/05/2025Verified Service
The service advisor kept me informed on the status of work being done. The work was done in a timely manner.
by Covert Cadillac on 05/07/2025
Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care! Sherry Woodyard 512-583-3416
by 2019 CADILLAC XT5 LUXURY Owner on 05/04/2025Verified Service
Wayne and kayla is a wonderfull service
I dnt know well to the car and not english well
But they r so so wonderfull kind
Very thanks
by Covert Cadillac on 05/05/2025
We appreciate your positive review about your recent experience with us! Thank you for choosing Covert Cadillac and we hope to see you again. Sherry Woodyard, 512-583-3416
by 2019 CADILLAC CTS LUXURY Owner on 05/02/2025Verified Service
I really enjoyed the email and text messages from the dealership confirming the parts and service time to install them
by Covert Cadillac on 05/05/2025
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sherry Woodyard 512-583-3416
by 2021 CADILLAC CT4 PREMIUM LUXURY Owner on 04/26/2025Verified Service
Waiting for window to be repaired. My phone (Android Galaxy A50) does not charge in car??? I have to use my portable charger. Not sure what's going
by Covert Cadillac on 04/28/2025
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to Sherry, our Customer Relations Manager, at 512-583-3416 when you have a chance. Thank you, and we look forward to hearing from you.
1 - 20 of 896 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
8,281 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Covert Cadillac specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Covert Cadillac specializes in these makes, in addition to many others.
What do verified customers think about Covert Cadillac in Austin, TX? Verified customers who visit Covert Cadillac in Austin, TX rate this business 4.7 out of 5 stars, with 896 reviews. 8,281 customers favorited this location.How can I contact Covert Cadillac in Austin, TX? To reach the sales team at Covert Cadillac in Austin, TX, call (512) 883-0855. To reach the service department, call (512) 515-9176How can I schedule a service appointment with Covert Cadillac in Austin, TX? You can schedule a service appointment at Covert Cadillac in Austin, TX through CARFAX.What are the shop amenities offered by Covert Cadillac in Austin, TX? Covert Cadillac in Austin, TX offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.Does Covert Cadillac in Austin, TX have a service center? Yes, Covert Cadillac in Austin, TX does have a service center. You can contact the service department at (512) 515-9176.
