by 2021 TOYOTA HIGHLANDER HYBRID LIMITED Owner on 02/26/2026Verified Service
Worst service experience ever at Courtesy. Three days of total frustration. Poor communication and in the end the problem was not resolved. I was there until closing 2 nights. I have to return again to have the problem fixed because the part was installed incorrectly.
I have had good service there in the past. This was a nightmare.
by Courtesy Toyota of Brandon on 02/27/2026
Thank you for sharing your feedback. I'm truly sorry to hear about the frustration and inconvenience you experienced, especially after multiple days and the issue still not being resolved. That's not the level of service or communication we strive to provide. I appreciate you noting you've had good experiences with us in the past, and I'd like the opportunity to restore your confidence. Please reach out to me directly so I can personally review and address this matter. Amorette Tweed, Service Manager Courtesy Toyota of Brandon 813-349-4609
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 02/26/2026Verified Service
I took my car on because it would not start. I had to jump the car and took it in the next morning to have the battery checked. Upon arrival, the service advisor was prompt and professional. In about one and half hour, the car was evaluated and the battery was changed. Since I purchased the battery lifetime warranty in 2020, it was replaced and no charge to me.
by Courtesy Toyota of Brandon on 02/27/2026
Thank you again for taking the time to let us know how we did!
by 2025 TOYOTA SIENNA XLE/AUTONO-MASS Owner on 02/22/2026Verified Service
I got some random email the morning of my service purporting to change my appointment time. When I got to the dealer, I explained the situation and they were very responsive. They got me out of there in a very timely fashion, which I really appreciated.
by Courtesy Toyota of Brandon on 02/22/2026
Hello 2025 TOYOTA SIENNA XLE/AUTONO-MASS Owner, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2021 TOYOTA RAV4 LE Owner on 01/25/2026Verified Service
Not the friendliest nor easiest to navigate. Once I got inside didn't really have a clue where to go and there wasn't posted signs to pull up anywhere. Multiple people sitting and not offering help until I asked where to go. Only was it that I get out my car and ask someone that in there for an oil change and where should I go did I find my rep who was very polite and helpful!
by Courtesy Toyota of Brandon on 01/26/2026
Thank you for your feedback. We're sorry your initial experience was confusing and didn't meet expectations. That's not the welcoming environment we strive for. We're glad your service rep was helpful, and we'd appreciate the chance to make things right. Please reach out so we can ensure a smoother visit moving forward. Amorette Tweed, Service Manager Courtesy Toyota 813-349-4609
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 09/28/2025Verified Service
Sierra made my day. Her service and her prompt assistance put alot of ease concerning my situation. I want to thank her for her assistance while dropping my car off for a last minute service. I am truly thankful for Toyota service department for fixing my brakes.
by Courtesy Toyota of Brandon on 09/28/2025
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by James B. on 09/26/2025Verified Service
Exceptional service at Courtesy Toyota of Brandon! My service advisor, Graig Berkowitz, was friendly, professional, and incredibly knowledgeable. He kept everything transparent and made the process smooth. The wait time was reasonable, and I felt well taken care of. I will definitely continue working with Graig----highly recommended.
by Courtesy Toyota of Brandon on 09/26/2025
Thank you! We hope to be of service to you again!
by Edward Z. on 08/13/2025Verified Service
They took passenger door apart to diagnose window not operating wanted $1000 to install $200 part and then thru door panel back on with missing screws not replaced now speaker vibration as not properly installed. I don't even think they did the service because it doesn't look like they did and now my service engine soon light is on
by Courtesy Toyota of Brandon on 08/14/2025
Thank you for bringing this to our attention, Edward. We're very sorry to hear about your recent experience and understand your concerns. This isn't the standard we hold ourselves to. We'd appreciate the chance to review the situation and make it right, please reach out to us directly. Amorette Tweed, Service Manager Courtesy Toyota 813-349-4609
by 2014 TOYOTA TACOMA DOUBLECAB Owner on 08/05/2025Verified Service
Awesome service experience from a super team of caring and knowledgeable professionals. Kudos to the assistant service manager Vincent Lopez for scheduling this service and keeping me updated throughout the process. Truly lived up to this five star rating. Great job. Highly recommend this business.
by Courtesy Toyota of Brandon on 08/05/2025
2014 TOYOTA TACOMA DOUBLECAB Owner, thank you again for taking the time to let us know how we did!
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 06/26/2025Verified Service
I liked the prompt greeting and service. The technician was able to find the rattle in the headliner and fix it. He went above and beyond by making sure the rattle was fixed before reinstalling the headliner. My service advisor, Craig, kept me up to date on the progress and when he realized the service would take longer, allowed me to have central for a couple of days. Paperwork went smoothly.
by Courtesy Toyota of Brandon on 06/27/2025
Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 05/26/2025Verified Service
This time the service was fast, but the report was inaccurate. I was asked to pay for services previously performed and battery replacement even when the inspection read condition of battery pass. This is really disappointing. Be aware of service recommedations.
by Courtesy Toyota of Brandon on 05/26/2025
Thank you for taking the time to leave us this positive review! Have a wonderful day!
by 2017 TOYOTA COROLLA L/LE/XLE/SE/XSE Owner on 05/18/2025Verified Service
Price of a single oil change went from $60 to $100, with a promoted price of $80 that ended being more with the dispossal fee. Waiting time 1.45 hrs just to do oil change, asked if they could check a noise on a wheel and was being charge $180 just to diagnostic which I didn't agree. I have 4 years going to this dealer but I think is time to go somewhere else.
by Courtesy Toyota of Brandon on 05/22/2025
Thank you for your loyalty over the past four yearswe're sorry to hear that your recent visit was disappointing. We understand your concerns about pricing and wait time, and we're actively working to improve communication around service expectations. We'd appreciate the chance to speak with you directly to help restore your confidence in our dealership. Zackery Kelley, General Manager Courtesy Toyota 813-523-8649
by 2020 TOYOTA RAV4 XSE Owner on 04/24/2025Verified Service
John was amazing. Professional, friendly and helpful. I was there for 100K service maintenance for my rav4 hybrid. John was very helpful in making me understand about services that my car needed at this point of its lifespan and why.
I felt being taken care of.
Thank you!
by Courtesy Toyota of Brandon on 04/24/2025
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2013 TOYOTA RAV4 LTD Owner on 04/08/2025Verified Service
The Service Advisor, Bassem Ragheb provided EXCEPTIONAL, PROFESSIONAL, FRIENDLY, AND HONEST service!!! He did not try to up sale and try to sale me services that I did not need!!! I truly appreciate his honestly. And the Service Technician, Nick was so nice and really helped me by answering my questions and concerns
by Courtesy Toyota of Brandon on 04/08/2025
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by Robert F. on 03/27/2026Verified Service
What I didn't like is having an appointment and having to sit around for 2 hours and nothing got done end up leaving and having to come back the next day due to having other appointments
by Courtesy Toyota of Brandon on 03/27/2026
Hi Robert, thank you for your feedback. We're sorry to hear about the delay and inconvenience you experienced, especially after scheduling an appointment. We understand how valuable your time is, and this is not the level of efficiency we strive for. We'd appreciate the opportunity to look into what happened and make this right. Please feel free to contact me directly. Amorette Tweed, Service Manager Courtesy Toyota of Brandon 813-349-4609
by 2025 TOYOTA RAV4 XSE Owner on 03/24/2026Verified Service
Suggested wiper blades & cabin air filter replacement. This Rav4 is a CPO that had 10k miles. All filters(air, cabin air) & wiper blades were replaced. ? Why cabin air & wiper blades would need to be replaced in 5k miles.
by Courtesy Toyota of Brandon on 03/25/2026
Thank you for your feedback. We understand your concern regarding the recommendation for wiper blades and a cabin air filter, especially given the recent replacement. Our team suggests services based on inspection findings and driving conditions, but we should have clearly explained why these were recommended. We'd appreciate the opportunity to review this with you and ensure everything was appropriate. Please reach out to me directly so we can discuss further. Amorette Tweed, Service Manager Courtesy Toyota 813-349-4609
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 03/19/2026Verified Service
The appreciation was for the auto advisor Daylan. My tires needed to be changed and aligned for my daily long distance drive, in a timely manner they were changed.
Thank you
by Courtesy Toyota of Brandon on 03/19/2026
Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
by 2024 TOYOTA CAMRY SE NIGHT SHADE/SE Owner on 03/15/2026Verified Service
I had made my appointments for both of my vehicles at the wrong Toyota location. Toyota of Brandon fit me in and got me out of there in a timely fashion. I love this dealership.
by Courtesy Toyota of Brandon on 03/16/2026
2024 TOYOTA CAMRY SE NIGHT SHADE/SE Owner, thank you for taking the time to leave us this positive review! Have a wonderful day!
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 03/14/2026Verified Service
Service was great but customer service was horrible. Waited 3 hrs to get a regular oil change. Longest I've ever had to wait.
by Courtesy Toyota of Brandon on 03/16/2026
Hi, thank you for sharing your feedback. While we're glad to hear the service itself met expectations, we sincerely apologize for the long wait and the customer service experience you described. Waiting that long for a routine oil change is certainly frustrating. We'd appreciate the opportunity to learn more about your visit and see how we can improve. Please feel free to contact me directly to discuss further. Zackery Kelley, General Manager Courtesy Toyota 813-523-8649
by 2013 TOYOTA CAMRY L/SE/LE/XLE Owner on 03/07/2026Verified Service
Wait time could be better. Make an appt and you still have to sit there. Should be more bays just fo oil changes.
by Courtesy Toyota of Brandon on 03/08/2026
2013 TOYOTA CAMRY L/SE/LE/XLE Owner, we really appreciate this positive review! Thanks so much!
by 2016 TOYOTA COROLLA L/LE/S SERIES Owner on 02/16/2026Verified Service
I spent 5 hours at Cortesy Toyota of Brandon and the car has the same problem. It was a waste of time and money. Awful service.
by Courtesy Toyota of Brandon on 02/16/2026
We're very sorry to hear about your experience and that your concern was not resolved after spending so much time with us. That's certainly not the level of service we strive to provide. I understand how frustrating it is to feel your time and money were wasted. I would truly appreciate the opportunity to look into this further and work toward a proper resolution. Please reach out to me directly at your convenience. Zackery Kelley, General Manager Courtesy Toyota 813-523-8649
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Service Information
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951 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Courtesy Toyota of Brandon Tampa specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Courtesy Toyota of Brandon Tampa specializes in these makes, in addition to many others.
What do verified customers think about Courtesy Toyota of Brandon Tampa in Tampa, FL?
Verified customers who visit Courtesy Toyota of Brandon Tampa in Tampa, FL rate this business 4.5 out of 5 stars, with 3,406 reviews. 951 customers favorited this location.
How can I contact Courtesy Toyota of Brandon Tampa in Tampa, FL?
To reach the sales team at Courtesy Toyota of Brandon Tampa in Tampa, FL, call (813) 213-4794. To reach the service department, call (833) 679-7792
How can I schedule a service appointment with Courtesy Toyota of Brandon Tampa in Tampa, FL?
What are the shop amenities offered by Courtesy Toyota of Brandon Tampa in Tampa, FL?
Courtesy Toyota of Brandon Tampa in Tampa, FL offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi, Kid's Playroom, Quiet Room and Snacks.
Does Courtesy Toyota of Brandon Tampa in Tampa, FL have a service center?
Yes, Courtesy Toyota of Brandon Tampa in Tampa, FL does have a service center. You can contact the service department at (833) 679-7792.
