by 2021 KIA SELTOS S Owner on 06/19/2025Verified Service
The service guy was real good and really thorough but this problem started last year and it should have been finished and fixed then That's what I do not like about it. and as far as the tire rotation, they should've done that when they had the car there.
by owner on 06/20/2025
Hello, we value customer satisfaction and appreciate you sharing your experience. I am glad to know our Service Team was thorough while assisting you, however, I would like to discuss your feedback regarding the repairs performed on your vehicle and the wait you experienced. Can you please email me with your preferred contact information? Best regards, Daniel B Faria, General Manager, dfaria44@gmail.com
by Jholli1031@gmail C. on 05/28/2025Verified Service
I would give Javier 5 starts for his assistance with an AC problem that took a month to fix, but overall based on the number of trips and total days required to fix this issue, I feel like 2 stars is very generous. Javier was incredibly helpful and made this experience so much better with his kind demeanor but my overall experience with the actual service provided was less than expected.
by Courage Kia on 05/29/2025
Hello. Your feedback is important to us here, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the wait time that you encountered for the air conditioner in your vehicle to be repaired. Please email me with your preferred contact information. Thank you, Daniel B. Faria, General Manager, dfaria44@gmail.com
by Revmelodieboone@gmail C. on 05/21/2025Verified Service
It was a wonderful experience and the staff are just wonderful. Javier is so kind ands respectful...and made me feel so at ease. Although I was there for almost three hours, the time went by quickly. I found out my tire needed to be replaced. The waiting lounge was clean and well kept. I found a place to work and the time went by.
by Courage Kia on 05/22/2025
We're glad the team provided you with a comfortable and welcoming experience at Courage Kia. It's great to hear our amenities met your needs while waiting for your tire replacement. Wishing you safe travels on your journey ahead.
by 2011 KIA OPTIMA EX/SX Owner on 05/21/2025Verified Service
I was recommended a fuel injection cleaner and had to pay for it due to being told It's done at the time of the tune up. I just had a fuel injection cleaning in 2022. It's not even recommended but after 46,000 miles.I felt like i was taking n advantage of and paid $800 for a tune up
by Courage Kia on 05/27/2025
Hello, we value customer satisfaction and appreciate you sharing your feedback. I would like the chance to speak with you about your experience with our Service Team regarding the service recommendation provided to you, the repair completed, and the associated cost. Could you please email me your preferred contact information so we can discuss this? Thank you, Daniel B Faria, General Manager, dfaria44@gmail.com
by 2014 KIA OPTIMA LX Owner on 05/03/2025Verified Service
Javier was absolutely awesome. Great communication and friendly. I loved the updated videos via texts and emails. My car had about 7-8 recalls and I requested other services as well. I am very pleased with the service. Robert (Manager) was also very friendly and helpful !!!
Sincerely J. Mahatha
by Courage Kia on 05/03/2025
It's wonderful to know that you appreciated our team's service and communication at Courage Kia. Enjoy your day.
by Tandbmac71@yahoo C. on 04/26/2025Verified Service
Was quoted 1:45 minutes wait time got a warranty recall and an oil change. Took almost 3:00. They didn't reset the oil change notice after telling me they did. I drove 40 minutes before noticing. I left a message for the service advisor but he didn't call back until I complained to KIA corporate.
by 2021 KIA TELLURIDE S Owner on 02/21/2025Verified Service
He was very nice and very informative about what needed to be done and everything that was done as well he gave me a copy of everything that was done so I can file them with my car I hope he continues to help others and is there to help me again when I come back for my oil change witch will be due before long
by Courage Kia on 02/21/2025
Thank you for your kind words about your recent visit to Courage Kia. We're glad our team provided the information and support you needed during your visit. Looking forward to helping out with that oil change when it's due!
by 2018 KIA RIO LX/S Owner on 02/20/2025Verified Service
Given a date for repair.waited the apply time. Check repair was not done. Said he call me.
Car was inspected ( not sure you'll got information) was told last time I needed new tire( tires 4 were replace)
General attitude was not good. I came their for service. I will not be going back. A lot of excuses.
by Courage Kia on 02/20/2025
Hello. Your feedback is appreciated, regarding the recent service experience. I would like to speak with you about the repair of the tire inspection. To discuss the details further, please feel free to email me with your contact information. Best, Daniel B Faria, General Manager, dfaria44@gmail.com
by 2023 KIA RIO LX/S Owner on 12/09/2024Verified Service
I took my car to Kia for a oil change and tire rotation, it took 3 hours. My car doesn't run or sound the same. I took it back but of course the same guy gave me the bull saying my car was getting old. My car was running nice and quiet before I took it there and now sounds like a problem for them to make money. It's only a year old.
by 2017 KIA NIRO EX TOURING Owner on 11/26/2024Verified Service
We live in Alabama. Robert Salem took good care of us when our 2017 Niro died unexpectedly on the way home from Virginia. The work was done well, was finished a day early, and cost $200 less than the original estimate. If we lived near Gastonia, all our major work would go to Courage.
by 2015 KIA OPTIMA LX Owner on 10/29/2024Verified Service
Excellent customer service. I'm experiencing a health challenge at this time. The gentleman assisted me with my extra bag and escorted me to the waiting area. After my vehicle had been serviced, he backed it in so that I wouldn't have far to walk.
by 2021 KIA TELLURIDE SX Owner on 10/03/2024Verified Service
Took in for brakes and we had been smelling coolant in engine compartment so advised them of issue and to do a coolant flush. Got car later in day and after coming home still smelled coolant and noticed coolant purge tank low. Took to local shop today and was advised water pump had leak.
by 2023 KIA STINGER GT2 Owner on 09/08/2024Verified Service
I took my 2023 Kia Stinger GT2 in for its first service here since I owned the vehicle. My service advisor John E. and service Technician John P. were awesome. Great service and they answered all my questions and even showed me things inside the engine that I had questions on.
by 2016 KIA FORTE EX Owner on 09/01/2024Verified Service
Our vehicle was in the shop at KIA for a full day and 1/2 and when we called in to find out the status, we were told it would not even be looked at until 7 days
Unfortunately that caused a huge inconvenience so we had to go back to KIA to
Pick up our vehicle to take it elsewhere for help. Very dissatisfied & disappointing.
by 2021 KIA SOUL LX/X LINE/S Shopper on 08/23/2024Verified Purchase
Great experience. Cant say enough about our salesman Juy. We had a certain amount budgeted for car payment and he nailed it!! Only showed cars in our budget as we requested. Enjoyed our experience and would recommend Courage Kia to anyone especially if you have a budget.. Go see Juy!
by 2018 KIA SORENTO LX/L Owner on 08/07/2024Verified Service
The person who checked my vehicle in, and who presumably was to be my liaison, decided to go home, apparently without informing anyone as to my status. They left me waiting for more than a half hour after completing the job. Had I not inquired the wait no doubt would have been longer.
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 07/27/2025Verified Service
Service was good. Two hours seemed like a long time for a 7500 mile service. Waiting area was not very well appointed.
by owner on 07/27/2025
We appreciate your feedback on our 7500-mile service and waiting area. We aim to improve continuously, so please feel free to reach out if you have further thoughts or suggestions.
by 2024 KIA FORTE LX/LXS Owner on 07/25/2025Verified Service
It was horrible... Long story short after telling the man that all I wanted was an oil change and tire rotation he kept clocking in stuff on the tablet and told me to sign anyways and charged me $366!! I won't be going back
by owner on 07/25/2025
Hello. Your feedback regarding your experience with our Service Department is important to us. I would like to speak with you about the level of customer care provided and the cost associated with an oil change and tire rotation. Kindly email me with your preferred contact information at a time that is best for you. Thank you, Daniel B Faria, General Manager, dfaria44@gmail.com
by Info4jgolden@gmail C. on 07/18/2025Verified Service
Great service while keeping me informed every step of the way. And willing to answer all questions Justin is an outstanding service Rep. Agent.
by owner on 07/18/2025
We're grateful for your feedback and are glad our team met your expectations. Let us know if you need anything else.
by 2020 KIA SPORTAGE LX Owner on 07/11/2025Verified Service
Explained everything that they were doing to my car,and let me know what needed to be done in the future
by owner on 07/11/2025
We're glad to know our team kept you informed about your car's needs. Thanks for choosing Courage Kia.
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Service Information
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2,551 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Courage Kia specializes in these services, in addition to many others.
Battery Service
Oil Change
Safety Inspection
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Courage Kia specializes in these makes, in addition to many others.
What do verified customers think about Courage Kia in Gastonia, NC? Verified customers who visit Courage Kia in Gastonia, NC rate this business 4.3 out of 5 stars, with 597 reviews. 2,551 customers favorited this location.How can I contact Courage Kia in Gastonia, NC? To reach the sales team at Courage Kia in Gastonia, NC, call (704) 823-5010. To reach the service department, call (704) 479-6556How can I schedule a service appointment with Courage Kia in Gastonia, NC? You can schedule a service appointment at Courage Kia in Gastonia, NC through CARFAX.Does Courage Kia in Gastonia, NC have a service center? Yes, Courage Kia in Gastonia, NC does have a service center. You can contact the service department at (704) 479-6556.
