by 2022 VOLKSWAGEN ID.4 PRO S Owner on 01/21/2025Verified Service
They did exactly what they said they would do, it was done when they said it would be and when we got it back it was clean, and everything worked the way it was supposed to
by 2017 VOLKSWAGEN JETTA SEL/SEL PREMIUM Owner on 01/17/2025Verified Service
I told the service provider that I had limited time because I had 2 sick children home alone. They took my car right away and completed the work
quickly.
by Cris Ann C. on 12/04/2024Verified Shopper
Very nice professional patient flexible and responsive salesperson.. I would recommend this salesperson. In the end the price of the vehicle was higher then a another vehicle and apparently negotiation was not available
by 2023 VOLKSWAGEN JETTA SE Owner on 11/08/2024Verified Service
Non stop issues with my Jetta and no plan or resolution. Just told that my issues are common and all VWs have them so oh well.
by 2019 VOLKSWAGEN GOLF ALLTRACK S/SE/SEL Owner on 08/31/2024Verified Service
The 30000mi service was done on my car. It took over 4hr for the service I should be good till my next oil change
by 2013 VOLKSWAGEN BEETLE TURBO Owner on 07/16/2024Verified Service
Coastal VW is wonderful!
It is the only place I will take my 2013 Turbo Beetle for maintenance and repairs.
The Coastal team listens to my concerns, explains what needs to be done, discusses price and always delivers quality work.
Thank you Coastal!
by 2022 VOLKSWAGEN ID.4 PRO S Owner on 07/14/2024Verified Service
This was for a software upgrade based on a recall. Everything went well except it wasn't done in one day.
by Kendra H. on 02/29/2024Verified Purchase
Not your dealership experience of old! Every person I spoke to at the dealership was personable and professional. Not an ounce of pressure to buy and specific information that I requested about the vehicle was provided quickly! Highly recommend!
by 2020 VOLKSWAGEN TIGUAN S Owner on 02/21/2024Verified Service
Excellent service, communication and efficiency in putting replacement part in. I am very pleased with Coastal Volkswagen in Hanover and will continue to have my vehicle serviced there and have recommended them to friends just recently.
by 2014 VOLKSWAGEN JETTA TDI Owner on 01/23/2024Verified Service
Another great experience with the service team at Coastal Volkswagen. I like how they email you service recommendations.
by Ann S. on 02/04/2023Verified Shopper
This VW dealer did return my phone call. But since then, I went through with a purchase of a CPO vehicle. So I am no longer in the market for a used car.
by 2018 VOLKSWAGEN ATLAS SE Shopper on 06/08/2021Verified Shopper
They were amazing. I didnt end up buying the vehicle because of last minute out of town guests, but they were in constant contact, without being overbearing.
by 2017 VOLKSWAGEN GOLF ALLTRACK S/SE/SEL Owner on 05/26/2021Verified Service
Always great service, always keep the customer informed, friendly and professional. Love the cleanliness of the waiting area.
by 2015 VOLKSWAGEN GTI Owner on 04/12/2021Verified Service
I forgot to make an appointment but they took me anyway. Just an oil change and put on the summer tires. The car dealership is always more expensive.
by 2021 VOLKSWAGEN TIGUAN SE/SE R-LINE BLACK Owner on 04/11/2021Verified Service
It has taken three weeks to get the part. I told the dealer I also had two other minor issues and they promised to fix them . When I got the car one of them was not fixed. I had to fix it myself.
by 2019 VOLKSWAGEN GTI S/SE/AUTOBAHN/RABBIT Owner on 04/08/2021Verified Service
Always a great service experience at Coastal VW. This is my second VW that I am bringing to them for service.
by 2013 VOLKSWAGEN BEETLE Owner on 04/05/2021Verified Service
very good service. Prompt no waiting. The service staff are friendly and very knowledgeable and answer all questions you have..
by 2021 VOLKSWAGEN TIGUAN SE/SE R-LINE BLACK Owner on 03/09/2021Verified Service
Coastal VW setup the appointment and when we were there they could not fix Care-Net because they were missing the needed part
by Audrey H. on 02/17/2021Verified Purchase
The sales team at Coastal VW was helpful and informative, and I think I got a good price on my vehicle. A customer service rep contacted me the morning after my purchase to check in, which I thought was nice.
by 2018 VOLKSWAGEN PASSAT SE Owner on 10/18/2020Verified Service
The man at the service desk told me it would take 45 minutes to attend to my car and it did. The waiting area was pleasant.
