by 2023 SUBARU FORESTER PREMIUM Owner on 05/08/2026Verified Service
Excellent service department that has proven capable of getting me through both the rare emergencies and normal preventative maintenance. Whether we bring in our 3 year old Subaru Forester or 13 year old Crosstrek they do their best every time. It's a caring service team that we definitely recommend.
by Clay Subaru on 05/10/2026
We're proud to have your support and recommendation! Thank you for choosing Clay Subaru and for sharing your feedback about our Service Team. We look forward to assisting you and your Forester and Crosstrek again in the future!
by 2023 SUBARU OUTBACK PREMIUM Owner on 03/28/2026Verified Service
I called Clay with a flat tire in my driveway. Edwin the service manager quickly responded by having a mechanic drive a loaner car to me, having his mechanic put on the spare tire and driving it back to Clay to address the issue. I had my car back in the same day and was able to keep my work appointments in between the flat tire and picking up my repaired car later in the day. Clay has top notch customer service.
by Clay Subaru on 03/30/2026
Thank you for sharing your experience with our team! We are thrilled to hear Edwin went above and beyond to assist you at Clay Subaru. Your business is greatly appreciated by all of us!
by 2014 SUBARU FORESTER 2.5I LIMITED Owner on 03/01/2026Verified Service
The service I received was amazing from beginning to end. It was my first time and Olivia took her time to explain things to me, brought me into the loop when my car was being serviced. The free car wash to clean all the snow was the icing on the cake!
by Clay Subaru on 03/02/2026
It's wonderful to hear that Olivia made your first visit so smooth and informative at Clay Subaru. We'll pass along the kudos to Olivia and our team! See you next time!
by 2019 SUBARU IMPREZA PREMIUM Owner on 02/16/2026Verified Service
Clay Subaru was kind, the waiting room was comfortable, and they were able to do additional services while I was originally there for a recall.
My only complaint is that I had to take a day off from work to do this: they told me they do not offer recall repairs on the weekends.
by Clay Subaru on 02/16/2026
We truly appreciate your patience and understanding regarding scheduling. Thank you for choosing Clay Subaru and sharing your positive feedback. Safe travels ahead!
by 2019 SUBARU FORESTER LIMITED Owner on 02/14/2026Verified Service
Clay Subaru squeezed me in on a very busy Saturday and replaced a tire-pressure sensor that had died. Their professionalism and kindness alleviated my concerns about the warning light on my dashboard and fixed the problem quickly. If I had gone to the Subaru dealer closer to my home, they would have told me to come back in 3 weeks.
by Clay Subaru on 02/16/2026
We are so grateful for your feedback! Thank you for choosing our team here at Clay Subaru and for sharing your experience. See you next time!
by 2019 SUBARU OUTBACK 2.5I PREM/LIMITED Owner on 02/12/2026Verified Service
Things were fine, they repaired a problem that must have been developing before I bought the car and did not charge me. However, it did take longer than expected and they did not note that they had done an alignment after replacing the tie rod and ball joint, I checked back and have been told they did, but it is not on the paperwork they gave me or the info sent to Carfax .
by Clay Subaru on 02/12/2026
Thank you for choosing Clay Subaru and for sharing your feedback. We were happy to assist with the repair, and we'll use your feedback to improve our services for the future. See you next time!
by 2024 SUBARU CROSSTREK Owner on 02/06/2026Verified Service
Clay's service department is amazing. They are very thorough, keep you informed and give give you a number to call/text if you are waiting and have questions. So polite and friendly. And right on time meaning they don't seem to over book service. They come out and explain exactly what they did to your car, I happily recommend them!
by Clay Subaru on 02/06/2026
Thank you for your glowing review and recommendation! We're thrilled to hear our team kept you informed, on schedule, and well taken care of. Safe travels from all of us at Clay Subaru!
by 2023 SUBARU CROSSTREK PREMIUM Shopper on 12/13/2025Verified Purchase
A positive and streamlined process!!! Matt listened and focused on just what I wanted; he did not try to sell me anything else. The car-buying experience was actually pleasant, and I was in and out of there in what felt like record time. Everyone I dealt with seemed organized and pleasant. I have recommended both Matt and Clay Suburu to multiple friends.
by Clay Subaru on 12/14/2025
Thank you for sharing your awesome feedback about Matt and the team! We love to hear that the process was seamless and enjoyable. Thank you for choosing Clay Subaru and for recommending us to your friends.
by 2025 SUBARU CROSSTREK SPORT Shopper on 12/08/2025Verified Purchase
This is my 5th Subaru car I have bought from Clay Subaru. This time around, I bought 2 Crosstrek Sports. The salesman, but in particular the manager, Oscar Lidoni, makes buying a car easy and a happy occasion. Mr. Oscar Lidoni went out of his way to satisfy my 2 sons, who will be driving these 2 cars. I doubt if I need to buy another car, that I will visit any other dealership other than Clay Subaru.
by Clay Subaru on 12/09/2025
We're so grateful for your years of loyalty at Clay Subaru, and thrilled to hear Oscar and the team made this purchase a smooth and happy experience. Enjoy your new 2025 Subaru Crosstrek Sports! Thank you for your support!
by 2023 SUBARU ASCENT TOURING Owner on 12/08/2025Verified Service
Service department at Clay Subaru is The Best! The people are so helpful and friendly. They explain in detail if I need a certain type of service. Gives me confident to drive my vehicle knowing it has been checked by professionals. And the service department waiting room is awesome! The Service Department Manager runs a very good department!
by Clay Subaru on 12/08/2025
We're so glad to hear our service team gives you confidence on the road! Thank you for trusting Clay Subaru and for sharing your fantastic feedback. Safe travels!
by 2015 SUBARU OUTBACK 2.5I LIMITED Owner on 12/05/2025Verified Service
Took possession of my new used car this week and have been elated with the condition I received this 2015 Outback. It truly looked like new and many others have commented on my 'new' car! And it goes beyond looks, my car drives incredibly smooth and solid- just like all our other Subarus!! Looking forward to a lot of years with this car. Very happy customer.
by Clay Subaru on 12/05/2025
Congratulations on your new 2015 Outback! We're thrilled to hear it's looking and driving like a dream. Here's to many miles of smooth, solid driving. Thank you from all of us at Clay Subaru!
by 2014 SUBARU OUTBACK 2.5I PREMIUM Owner on 12/03/2025Verified Service
Service advisor was very friendly, although not very experienced ( she said she had only been working there a few months). The service I requested was performed. It took about 2 hours which seemed long for the service provided. ( I did have an appointment).
The results of this multipoint inspection were very different from the one conducted 5 months ago ( June 2025), making me question the accuracy of one/both inspections.
by Clay Subaru on 12/04/2025
Thank you for sharing your feedback with us. We're glad to hear our service advisor was friendly, but we understand the concerns you have regarding the inspection results and time taken. We aim for consistency and efficiency in all our services, so we'd like to investigate this further and will reach out to you soon. Thank you, Oscar LiDonni - General Manager - (781) 762-2400 ext. 3965
by 2015 SUBARU LEGACY 2.5I PREMIUM Owner on 12/01/2025Verified Service
I was told that I needed 3 tires changed. Since they only sold them by a 4-package they scheduled me to come back the next day. I had all 4 tires changed and took the good one with me for a spare. Katie was very informative and pleasant to deal with.
by Clay Subaru on 12/01/2025
It's great to hear that Katie and our team took such good care of you at Clay Subaru! Thank you for choosing us and for sharing your support. We look forward to seeing you again down the road!
by 2011 SUBARU OUTBACK 2.5I Owner on 11/30/2025Verified Service
John was very helpful in explaining what the service department found upon inspection of my car. He checked in a few times to keep me posted on the progress of the repairs. He was quick to provide me a loaner which was especially helpful since a second day was needed fur the detailing I had requested.
by Clay Subaru on 12/01/2025
Thank you for sharing your feedback about John and our team! We're happy he kept you informed and efficiently provided a loaner. We look forward to welcoming you back to Clay Subaru! Safe travels ahead!
by 2020 SUBARU FORESTER PREMIUM Owner on 11/21/2025Verified Service
Drop off was super easy, customer service was excellent.
It did take a little longer than I expected, 2 hours and 15 minutes for an oil change (and a tire check and you did replace a valve stem)... Maybe it is better to set expectations in the beginning!
by Clay Subaru on 11/21/2025
We appreciate your feedback and insight. It's good to hear that you had an easy check-in, although we're sorry for your wait. We will use your comments to improve moving forward. Thank you for choosing Clay Subaru. See you next time!
by 2023 SUBARU OUTBACK LIMITED Owner on 11/20/2025Verified Service
From time of arrival to departure I was quite comfortable. I waited for my service to be completed and it was actually done quicker than expected. The representative I delt with was very nice and informative and kept me updated with the progress of my service. She even walked me to my car!
by Clay Subaru on 11/21/2025
We love to hear that our team went above and beyond to get you back on the road quickly at Clay Subaru! Thank you for choosing our business and for sharing your support. See you next time!
by 2025 SUBARU FORESTER LIMITED Owner on 11/01/2025Verified Service
They are very attentive to the customer. You are told exactly what will be done and updated if something more is required. While there you can text the service person if needed. They have upgraded the waiting area with snacks, including ice cream and fruit for the customer while waiting for the car. They washed my car complimentarily when finished with the routine maintainance.
by Clay Subaru on 11/03/2025
Thank you for sharing your feedback about our team! We hope to see you next time at Clay Subaru!
by 2025 SUBARU CROSSTREK PREMIUM Owner on 09/27/2025Verified Service
Clean, well-equipped facility. comfortable for waiting while service is being done. Good communication with service rep, and explanation of services and cost. Even walked us out to the lot to find our car made us feel like important customer, even for routine service appointment.
by Clay Subaru on 09/28/2025
Thank you for sharing your experience with us! We look forward to seeing you next time at Clay Subaru!
by 2024 SUBARU SOLTERRA PREMIUM/LIMITED/ Owner on 09/14/2025Verified Service
Well my car didn't need servicing after all. The last time it was in the settings were not refreshed so my car said I needed to bring in for service. The good thing I got out of it was a complimentary car wash and the gentleman did a great job. Unfortunately I spent a couple of hours out of my day at the shop.
by Clay Subaru on 09/15/2025
I apologize for the inconvenience but glad to hear you enjoyed the complimentary car wash. We'll work on ensuring better communication regarding service needs in the future. Thank you for your understanding, and if there's anything else we can assist with, please let me know!
- Oscar LiDonni - General Manager - (781) 762-2400 ext. 3965
by 2019 SUBARU OUTBACK 3.6R LIMITED Owner on 09/09/2025Verified Service
Subaru personnel were fine!
Subaru company falls FAR SHORT of addressing recall services required in a timely manner. Each recall service took two (2) years or more to act on electrical problems, once discovered, and only after class action suits were implemented!!!
I will never buy another Subaru for this reason.
P.S. I am on my 3rd battery purchase for a 2019 Subaru vehicle - substandard for any new car purchase!!
by Clay Subaru on 09/09/2025
Thank you for taking the time to share your feedback. We understand how frustrating it can feel when recalls and repairs take longer than expected, and we're sorry for the inconvenience you've experienced.
We're glad you felt our Subaru personnel provided you with good service during your visit. Our team always strives to make the experience here as smooth and professional as possible. While we recognize your concerns, we do hope your in-store experience with us reflected more than a one-star visit.
Thank you,
Oscar LiDonni - General Manager - (781) 762-2400 ext. 3965
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Service Information
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16,529 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Clay Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Clay Subaru specializes in these makes, in addition to many others.
What do verified customers think about Clay Subaru in Norwood, MA?
Verified customers who visit Clay Subaru in Norwood, MA rate this business 4.8 out of 5 stars, with 2,321 reviews. 16,529 customers favorited this location.
How can I contact Clay Subaru in Norwood, MA?
To reach the sales team at Clay Subaru in Norwood, MA, call (781) 412-3323. To reach the service department, call (888) 928-2317
How can I schedule a service appointment with Clay Subaru in Norwood, MA?
What are the shop amenities offered by Clay Subaru in Norwood, MA?
Clay Subaru in Norwood, MA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.
Does Clay Subaru in Norwood, MA have a service center?
Yes, Clay Subaru in Norwood, MA does have a service center. You can contact the service department at (888) 928-2317.
