by 2023 KIA RIO LX/S Owner on 02/14/2026Verified Service
Everything was fine, except they said they had the part there but they didn't. They had to go to another branch to get it and I had to wait a long time.
by Owner on 03/02/2026
Our team at Classic Kia of Carrollton cannot thank you enough for your business and for taking the time to review your visit. We look forward to seeing you again.
by 2025 KIA SELTOS EX Owner on 01/29/2026Verified Service
During my last visit to Kia Carrollton, I experimented again the consistency and superior quality of the team of this organization. There are really good!!
by Owner on 02/02/2026
Thank you for the 5-Star review of your service visit. We appreciate your business.
by 2022 KIA TELLURIDE SX Owner on 01/22/2026Verified Service
Always happy leaving a place that knows how to tread their customers.
Charles Washington is the best in service department, always kept me informed and my Telluride is clean once I get it back.
by Owner on 02/02/2026
Thank you for the 5-Star review of your service visit. We appreciate your business.
by 2020 KIA TELLURIDE SX Owner on 01/10/2026Verified Service
Service was fast and only received what I asked for. Vehicle is awesome. I do wish they had private offices for taking business called like in the past but all good.
by Owner on 01/10/2026
Thank you so much for your review and your continued business.
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 01/09/2026Verified Service
Excellent customer service. Brandon from customer service department took care of all my telluride needs@40k service
by Owner on 01/10/2026
Thank you so much for your review and your continued business.
by 2021 KIA TELLURIDE SX Owner on 01/05/2026Verified Service
Great, quick service! I had an emergency and they got me right in for immediate help before leaving out of town on a big trip!
by Owner on 01/06/2026
Thank you for the kind review and your business.
by 2023 KIA TELLURIDE SX/SX X-LINE/SX Owner on 12/29/2025Verified Service
Waiting 2 hours for you to tell me recall part not in stock. Next tine dont waste my time til part is there.
by Owner on 12/30/2025
I am very sorry to hear about your experience. Recalls are subject to availability and many times we cannot get the parts from Kia until we confirm the issue is present but a 2 hour wait is unacceptable. We will review our process's to see where we can improve. Thank you for letting me know about your issue.
by 2026 KIA SPORTAGE EX Owner on 12/22/2025Verified Service
Why my car information already please I want you guys for service not just to publish my current information all over the places why is it that without my consent it's bees
by JD Kimbrough on 12/26/2025
Hi Adje Akoi. I'm not sure what you are referring to but would be happy to discuss it further. I've left a couple of voicemails for you, and I look forward to hearing from you. Kind regards, JD Kimbrough -- Service Director Classic Kia Carrollton
by 2024 KIA SELTOS S Owner on 12/20/2025Verified Service
The service went well. It was done in an hour, the service advisor was good and the waiting room and cafeteria was good as well..
by Owner on 12/30/2025
Thank you for taking the time to send us your 5 Star review. We appreciate your business.
by 2019 KIA OPTIMA LX/S Owner on 12/09/2025Verified Service
Excellent customer service. Made fully aware of process and needs were met. Mr. Washington and his team are top of the line.
by JD Kimbrough on 12/26/2025
We appreciate the kind words regarding Charles Washington's customer service. Thank you for your continued patronage.
by 2023 LINCOLN AVIATOR RESERVE Shopper on 11/17/2025Verified Purchase
Sales person was good to work with. Finance person was "for the most part" helpful, however, there are charges on the loan that we did not want but were there anyway. I expect these charges to be removed at once!
by 2022 KIA SORENTO SX/SXP Owner on 11/13/2025Verified Service
I was there 3 hours for an inspection and oil change; and testing of the temperature in my driver & passenger seats.
by Owner on 11/14/2025
Thank you for taking the time to send us a review and for your continued business.
by 2024 KIA TELLURIDE SX/SX X-LINE/SX Owner on 11/11/2025Verified Service
Easy to make an appointment, GREAT SERVICE ADVISORS, CHARLES AND ROBERT ARE FRIENDLY, PROFESSIONAL AND GO ALL OUT TO MAKE YOUR EXPERIENCE A GREAT ONE!!! Never have had a concern and always received TOP NOTCH SERVICE!!!!!
by JD Kimbrough on 11/24/2025
Thank you for the kind words. We greatly appreciate your continued patronage. We look forward to seeing you on your next visit!
by 2017 KIA CADENZA PREM/LIMITED/TECH Owner on 11/08/2025Verified Service
Outstandingdid everything I requested to be done and in a timely manner. Great job on cleaning up the engine.
by Owner on 11/10/2025
Thank you so much for the kind words and review of your service experience.
by 2025 KIA K5 GT LINE Owner on 09/27/2025Verified Service
The young man was very polite and professional. He kept me abreast of the time and service being done. He asked if I wanted my car washed and kept a smile.
by Owner on 09/30/2025
Thank you for your business and for taking the time to review our store!
by 2020 KIA SOUL GT LINE Owner on 09/20/2025Verified Service
Service on the car was great but your employees kept pushing and pushing to rotate my tires and I told them no several times. I have my reasons and they just kept pushing.
by Owner on 09/30/2025
Thank you for your business and for bringing this to our attention and we will meet with our service advisors to review our process for recommended services.
by 2024 KIA FORTE LX/LXS Owner on 09/14/2025Verified Service
Kia serviced my car in a little over an hour. It was also returned washed which was good. I've been pleased with their service throughout the lease of my car.
by Owner on 09/30/2025
Thank you for your business and for taking the time to review our store!
by Averi T. on 09/11/2025Verified Service
Great customer service! I was in and out quickly and had a nice, clean place to hang out while I waited for my car to be ready.
by Owner on 09/30/2025
Thank you for your business and for taking the time to review our store!
by M H. on 09/01/2025Verified Purchase
They locked me on the lot. Had to call the cops. Then had to get an Uber for both myself and my wife. Both of our cars were stuck on their lot. My wife couldn't go to work the next day.
by Owner on 09/22/2025
I am sorry this review was missed but my understanding is that we got this all resolved. Again, sorry for the inconvenience.
by 2019 INFINITI QX80 LUXE Owner on 08/31/2025Verified Service
Ocatvio and team did a nice job with my wife's car. We had some issues the first go around but Classic Kia made it right in the end
by Owner on 09/01/2025
We really appreciate your business and also we thank you for sending us a review.
