by 2025 CHEVROLET EQUINOX LT Owner on 09/08/2025Verified Service
Joe is a Great service advisor, he took the time to figure out what I needed and followed up with me. As long as Joe is handling my car I will be back!
by Kim H. on 09/08/2025Verified Service
Roger provided excellent service. He was very patient and answered all my questions or concerns very professionally.
by Tanya T. on 08/14/2025Verified Service
What I like when I call to get appointments they had one next day they call me tell me the price and then they call me to tell me my car was ready they gave me a different amount
by 2025 CHEVROLET EQUINOX RS Owner on 07/24/2025Verified Service
Roger in the service area was very helpful, making sure my vehicle was ready in a timely manner and making sure I left with a nice clean car. Great job!
by 2024 CHEVROLET TRAX 1LT Owner on 07/18/2025Verified Service
My service advisor Rafael is always very kind and helps answer my questions when getting my car serviced.
by 2019 CHEVROLET SILVERADO K1500 RST Owner on 07/07/2025Verified Service
My truck arrived with the check engine light on, and when they delivered it to me, the technician touched the engine, and now they say I have to replace the engine.
The estimate they gave me for a check engine light that was on was $13,000.
by 2023 CHEVROLET TRAILBLAZER LT Owner on 07/03/2025Verified Service
I trust who works on my car. And I don't trust a lot of people. They always professional and informational. I appricate what they do there....
by 2025 CHEVROLET EQUINOX LT Shopper on 06/07/2025Verified Purchase
The overall experience was great from meeting Aaron and Rhea right away, the sales portion of my visit, the buying experience and going through finance. I would recommend City Chevrolet of Grayslake to family and friends.
by 2021 CHEVROLET TRAILBLAZER LS Owner on 06/07/2025Verified Service
I always like the service but feel that the money off coupons that the people talk about when they call to book an appointment should be automatically used as a regular customer. I book my appointment online because it works better for me.
by 2017 CHEVROLET SILVERADO C1500/C1500 LS Owner on 06/01/2025Verified Service
They were quick with my service but the labor per hour cost of $180
Per hour is outrageous. I got charged over $2,000 in labor alone for a one days of work. The worst part is this was a "discounted price".
by 2015 CHEVROLET EQUINOX LT Owner on 05/26/2025Verified Service
Everything was fine the only thing was the person who changed oil in car forgot to reset engine. So when I took the car home the engine light was on. Just had to bring it back in the next day to fix the problem.
by 2020 BUICK ENVISION PREFERRED Shopper on 04/30/2025Verified Purchase
The positives: the manager was very helpful and attentive and I got a great car out of the experience.
The rest of the experience was not so great. The salesman was only OK - did not provide a lot of detail about the car I was buying. The finance manager did not have correct data on a few of the items on the contract, leading to misunderstandings with the final price and monthly amount.
by 2020 CHEVROLET SILVERADO C2500HD Owner on 02/27/2025Verified Service
Great job. Finally someone bought this dealership and turned it around. I avoided it when it was Rockenbach and then Flag. Some of the most dishonest and incompetent people I have ever met. The service manager who helped me with 2 recalls on 2 seperate vehicles was fast, efficient and a pleasure to deal with.
by 2024 CHEVROLET BLAZER RS Shopper on 02/14/2025Verified Purchase
I recently purchased a New Blazer from here . My sales person Cheri Ford and her sales manager Alfonso both work with me to make this happen. I was very pleased of their support and knowledge of them both, that I was able to drive away in my New Blazer!! Thanks Bonnie Creamer
by 1996 GEO PRIZM/LSI Owner on 11/30/2024Verified Service
Went in for an oil and filter change and also put an order for a new front inside door handle. Oil and filter change was done quickly and the part for the door handle was ready the next day. Work was done quickly and efficiently. Roger our adviser kept us informed throughout the process.
by 2015 CHEVROLET EQUINOX LT Owner on 11/23/2024Verified Service
I liked the prompt service and timely repairs. I didn't like the fact that I felt taken advantage of. I know it's a dealership, with dealership prices, but unbelievable.
They quoted my repairs and labor at $5600.00. I got my car repaired for $380.00. NEVER GOING BACK
They did replace my 2 key fobs, kinda pricey also.
by 2020 CHEVROLET MALIBU PREMIER Owner on 06/10/2024Verified Service
It was beyond superb. The parts specialist, David Giebelhausen is a genius. He ordered the right part when another dealership, and a tire shop, and a junk yard could not figure out the problem. Also, the service advisor, Roger Aguilera was very helpful and accommodating.
by Kathy A. on 03/19/2024Verified Shopper
My first contact was online but a salesman called. I was very interested in the car but logistics just didn't work out- the car in Illinois and I'm in Tennessee. Enrique (not sure if spelled right) was very kind, patient and understanding in every encounter.
by 2022 CHEVROLET COLORADO LT Owner on 01/18/2024Verified Service
The dealership gave me courtesy car and kept the truck trying to duplicate my DRL issue. They could not duplicate the problem. I would have liked them to contact GM to review the complaint and the data I had collected for a few weeks. I was told how to turn off the auto light control to brighten the infotainment screen in daylight. The issue was not addressed as I had hoped.
by 2024 CHEVROLET EQUINOX LS Owner on 11/17/2023Verified Service
After service was completed on my car the technician did not do much to explain how the remote start works. When I got home I looked it up in the book to get the answers I needed. I am not happy with the remote start because it seems like I almost have to be on top of the car before it will kick in.
