From the minute I met Tyler my car buying experience changed. One of the biggest reasons I do not like buying a car is the pressure that is put on you as a consumer. Tyler did not once pressure me. He was extremely knowledgeable and helpful. So happy with me new Ford Edge.

by 2020 FORD EXPLORER ST Owner on 09/10/2023Verified Service

It was excellent and I just went back to make an appointment for my Ford escape to be serviced and I think all the people there, Tom that made the appointment for the explore Todd, the medics pointman for the Escape and a technician thats going to do it, so thank you and keep up the great work

by 2021 LINCOLN AVIATOR RESERVE Owner on 08/28/2023Verified Service

IT too two years plus but finally the service manage Jeff M validated constant concerns and found the noise issue with my aviator.. I am very grateful for a service manager who advocates for the customer and promotes customer satisafaction. Thank you again Jeff and your team. Sincerley, S

by 2019 LINCOLN MKZ RESERVE II Owner on 08/17/2023Verified Service

I had an indicator light warning while I was out of town. I called my service rep, Jeff Montemurro, and he not only told me what needed to be done but arranged for me to drop the car off upon my return, get me a loaner, and fix the issue. The dealership has always been spot on as far as service.

by 2020 LINCOLN CORSAIR Owner on 08/14/2023Verified Service

Pleasant, friendly, courteous, and professional. What more can I say? Every single person involved was terrific.and I absolutely loved the video showing and explaining the work that was accomplished. Congratulations, Lincoln! A great jobfor you and for me! Stella

by 2019 FORD FLEX LIMITED Owner on 08/08/2023Verified Service

Have been a customer of this location for 30 years. Though previous owners treated customers more "family like", the service workers who I've known for years, still treat me pleasant, professional, friendly and explain things clearly. Those gentlemen like Chad and Todd are why I stay at with this service team.

by 2022 FORD EDGE TITANIUM Owner on 07/17/2023Verified Service

When this was owned by a different owner, when you brought the car in, you would get a text saying, if you had any questions, see this person. That did not happen. When the car was finished, it sat there for a half hour. I went up to the service desk and asked about it. They pulled my papers so I could pay and leave. That person was buried in paperwork.

by 2020 FORD EXPEDITION LTD Owner on 06/11/2023Verified Service

Ciocca is alway a delight to deal with. They handled my warranty replacement of the wipe arms quickly and efficiently. I also ask them to check the Expedition over before our vacation which they gladly did. Then, they threw in a free car wash when I was done. Thats what I call service.

by 2019 LINCOLN MKZ RESERVE II Owner on 06/09/2023Verified Service

My opinion of the service department at Ciocca Lincoln has never varied. They are winners in every aspect of the servicing of my car. The staff always goes out of their way to make my stay (and I usually wait} as short as possible. The work is done right, I am advised of progress, and I fell like a valued customer.

by 2021 FORD MUSTANG MACH-E PREMIUM Owner on 05/18/2023Verified Service

The dealership took care of a minor recall that required a software update. I was told it would take about an hour and it was completed in 50 minutes. The service writer was courteous and I was glad thatI didnt have to wait for a long period of time.

by 2019 FORD RANGER XL/XLT/LARIAT Owner on 05/16/2023Verified Service

Scheduling is easy and I'm able to get an early morning appointment quickly. Vehicle is washed, including floormats. Prices are reasonable. Service advisor doesn't try to push you to buy services you don't need. They provide an honest evaluation of the condition of your vehicle.

by 2013 FORD ESCAPE TITANIUM Owner on 02/10/2023Verified Service

The service department, Chad, is always friendly and scheduleing service appoints is easy. More importantly, the service performed is reliable and almost never needs a second appointment. The cost is reasonable and no reservations about service at this dealership. Allen

by 2018 FORD F150 SUPERCREW Owner on 02/04/2023Verified Service

Tech informed me that tires required replacement, upon my inspection I observed plenty of thread on tires. I was told that the tires could not be rotated because lug bolts were defective and unless they were replaced at an exuberant cost quoted, the original lugs could not be torqued to specification. The vehicle only has 46K miles, was there a recall on wheel lugs, I am inquiring? Regards, Mr. A. Berenty

by 2019 LINCOLN MKZ RESERVE II Owner on 01/09/2023Verified Service

There is a new service coordinator at the dealership. He was very easy to work with. Getting the appointment was easy. My issue was resolved quickly and he came to my car to help me re-program the sync system which had to be reset. As usual, this dealership goes above and beyond what is expected to make me feel like a valuable customer.

by Karin Colantuono on 01/09/2023

We are so glad we could get it taken care of quickly for you. Thank you for taking the time to let us know what a good job our team did.

by 2022 FORD BRONCO/BIGBEND/BLAC/OUTER Owner on 11/14/2022Verified Service

Refused to do the recall repairs that the appointment was for yet wanted to.change the oil and only did a partial rotation of the tires. They skipped the spare.(5 minutes more work). My appointment was scheduled with the prior owners.. I was not aware the company was sold before hand..

by Mike Ditondo on 12/01/2022

-We are sorry for the miscommunication regarding your experience. I would -like to speak to you personally so I can insure that such issues don't happen in the future - Mike Ditondo, Service Manager, 908-782-3673

by 2019 LINCOLN MKZ RESERVE II Owner on 10/10/2022Verified Service

Even though ownership has changed at this dealership, the service advisor that I've used for the life of my car is still there and doing amazingly well. The appointment was easy to set up. The entire process was done timely and properly. I was kept apprised of status. All good in my book.

by Karin Colantuono on 10/17/2022

Same faces, same value - that's how we plan on continuing to serve our customers.

by 2019 FORD EDGE SEL Owner on 10/01/2022Verified Service

I took my vehicle in for oil change and for them to check an issue with the transmission. After dropping car off the night before, I got a call telling me they didnt have a technician that was qualified to work on transmission. I had to make another appointment and wait a few weeks.

by Jack Albert on 10/17/2022

We are so sorry for the issues you experienced. We hope to have a chance to make it up to you in the future.

by 2022 FORD BRONCO BASE/BIG BEND/BLAC Shopper on 07/20/2022Verified Purchase

The buying process was simple and straight forward. Marianne my sales person was helpful and understanding. She took the time to answer my questions and point out different facts about the sales transaction. I certainly would recommend Ditchman to others who are looking into purchasing a Ford vehicle.

by 2016 TOYOTA COR L/LE/LEPL/PR/S/SPL/PR Owner on 06/29/2022Verified Service

Fred Kress was an absolute pleasure to work with during the purchase of our 2016 Corolla. I'd recommend him to everyone, whether you enjoy or dread buying a car. Zero pressure, zero stress and no games. The consummate professional! Thanks for an amazing experience, Fred!!

by Karin Colantuono on 07/01/2022

We are so glad you enjoyed the experience.

by 2016 FORD EXPEDITION EL XLT/KING RA Owner on 05/17/2022Verified Service

Car was diagnosed and fixed just fine but we got many mixed messages about parts and their availability. Parts that were under warranty were not being replaced, and we had to lodge a formal complaint. After being on the phone for a while it finally got settled and the work was completed in a day, rather then the few days they had miscommunicated.

by Jack Albert on 05/23/2022

We are so sorry for the miscommunication you experience. We are using your experience in an upcoming training session to insure it doesn't happen again.

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