The dealership confirmed the inspected the car and nothing wrong was founded.I reality I got tire pressure sensor problem and the steering module isssue after first charging and as a result the car got not drivable even from the charging point and I had it towed to the Chevrolet dealership
by Chino Hills Ford on 05/22/2025
Nurlan, I'm sorry to hear about the issues you've experienced with your vehicle. This certainly isn't what we want for our customers and I apologize for any inconvenience caused. Please reach out so we can discuss this further and find a resolution together. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
by Todd S. on 03/02/2025Verified Purchase
We knew the car we wanted to see. We were shown the car and our sales contact was friendly and professional. We were shown what we wanted and were able to make our purchase smoothly and without stress. Like everyone else, I'd have loved to have had 1k reduction to save us a little money, but they have to make a profit too.
by Chino Hills Ford on 03/03/2025
Todd, we're delighted to hear that your experience at Chino Hills Ford was smooth and stress-free. Thank you for choosing us and sharing your feedback! Enjoy the new ride!
by 2024 FORD F250 SUPER DUTY Owner on 01/23/2025Verified Service
This is the ONLY dealership I've ever had my truck go to where they didn't top off all the fluids, and I've been running diesels for 20 years. The truck went back for a follow up service and I told them about the concern and I was told they would correct the concern. I got the truck back and nope- they didn't correct it. I spoke to them and they said I could take it back AGAIN, but my time is more valuable.
by Chino Hills Ford on 01/23/2025
It's disappointing to hear about your experience with the service on your truck. We strive for thoroughness and it's clear we fell short in this instance. I understand how valuable your time is, and I'd like to personally assist you in resolving this issue efficiently. Please feel free to reach out at your convenience so we can make things right. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
by 2013 FORD FUSION SE HYBRID Owner on 08/13/2025Verified Service
liked - Complementary mobile service saves time having to drop of vehicle at dealership.
disliked - number of text message and reminders.
by Chino Hills Ford on 08/14/2025
We're glad you appreciated the convenience of our mobile service at Chino Hills Ford! We'll take note of your feedback regarding the number of text messages and reminders. See you next time!
by 2021 FORD BRONCO BASE/BIG BEND/BLAC Owner on 07/30/2025Verified Service
Service is fast and staff is friendly. They never try to get me to do more than what is needed and super helpful.
by Chino Hills Ford on 07/31/2025
Thank you for sharing your experience! It's great to hear our team was helpful and efficient. We hope to see you again at Chino Hills Ford Service!
by 2024 FORD MAVERICK XLT Owner on 07/24/2025Verified Service
I utilized the at home service option for an oil change and tire rotation. The process was smooth. The technician was on time and completed the service timely and professionally.
by Chino Hills Ford on 07/25/2025
Thank you for choosing Chino Hills Ford and for sharing your experience! We're glad to hear the at-home service option was convenient for you.
by 2024 FORD MAVERICK XLT Shopper on 05/14/2025Verified Shopper
Very helpful. Good follow up. Nice and friendly and willing to negotiate. We never actually went into the dealership. Everything was telephone email or text.
by Chino Hills Ford on 05/14/2025
Thank you for sharing your experience with Chino Hills Ford! We're delighted to hear that our team was helpful and accommodating throughout the process, even without an in-person visit. Enjoy your new 2024 Ford Maverick XLT!
by 2018 FORD EXPLORER PLATINUM Owner on 04/28/2025Verified Service
Jaime was excellent! I explained what was needed. Jaime texted me with updates and provided the costs associated with my request.
by Chino Hills Ford on 04/29/2025
We're delighted to hear that Jaime provided excellent service and kept you informed throughout your visit at Chino Hills Ford. Thank you for sharing your experience with us!
by 2015 FORD ESCAPE TITANIUM Owner on 04/17/2025Verified Service
the service advisors Jaime and Jesus are very nice, friendly, and efficient. The service got done well very fast.
by Chino Hills Ford on 04/17/2025
We're delighted to hear that Jaime and Jesus provided you with efficient and friendly service at Chino Hills Ford. Thank you for sharing your experience, we appreciate it!
by 2021 FORD EDGE SE Owner on 03/21/2025Verified Service
Second time with terrible service we only came back because service manager offered a courtesy service I should have just gone elsewhere I will never give em any of my money steer clear of this place
by Chino Hills Ford on 03/21/2025
It's disappointing to hear about your repeated negative experiences with our service. We strive for excellence and clearly missed the mark here, which is not acceptable. Please reach out so we can address this situation directly and work towards a resolution that restores your trust in us. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
by 2017 FORD F250 SUPER DUTY Owner on 02/27/2025Verified Service
Great work and great staff! Erik Galindo is extremely knowledgeable and great at what he does. I appreciate the professional and friendly staff.
by Chino Hills Ford on 02/27/2025
We're delighted to hear that Erik and the team at Chino Hills Ford provided you with such a positive experience. Thank you for recognizing their professionalism and friendliness!
by 2018 LINCOLN NAVIGATOR SELECT Owner on 01/10/2025Verified Service
It takes to long to do the service, and Jesus, the person who took my car lied to me, first say I had one more service in my contract then I don't have any
by Chino Hills Ford on 01/15/2025
I apologize for the confusion and inconvenience caused during your visit. We strive to provide accurate information, so hearing about this miscommunication is disappointing. Please feel free to reach out so we can address this issue directly. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
by 2020 HYUNDAI KONA ULTIMATE Shopper on 06/14/2024Verified Shopper
Terrible experience with this dealership trade in price was ridiculous pretty much giving them the trade in, then the padded extras they were insisting I purchase at $5000.00 which I did not want including catalytic converter etching for a extra $799 which they said was a mandatory charge. (NOT TRUE) Be very careful if shopping for a used car here
by Chino Hills Ford on 07/25/2024
We're sorry to hear about your experience. We strive for transparency and fairness in all our dealings, so it's concerning to read this feedback. We'd like the opportunity to address these issues directly with you and ensure a better resolution moving forward. Please reach out at your convenience. Thank you, Sheryl Nguyen - Customer Relations Manager - (909) 295-5192
by 2017 FORD EXPEDITION EL LIMITED Owner on 08/25/2023Verified Service
I was very happy to work with the team at Chino Hills Ford. They completed the recalls that were on my 2017 Ford expedition they did it very quickly and a great job. They kept me in constant communication with the repair and had their service with a smile. I appreciate the support very much.
by Chino Hills Ford on 08/25/2023
We're glad to know that you had a positive experience with our team at Chino Hills Ford. It's great to see your satisfaction with the quick and efficient recall service on your 2017 Expedition! We appreciate your kind words about our communication and friendly service. Thank you for sharing this review!
by 2019 FORD FUSION TITANIUM Owner on 05/24/2023Verified Service
Chino Hills Ford Service Department is excellent. When I arrived there was a person standing there waiting to greet you and assist with your visit. There are 6 Customer Service Reps in the lobby. The waiting room has a big screen tv, sofas and armchairs.
by Chino Hills Ford on 05/24/2023
We really appreciate the time you took to write about your experience at Chino Hills Ford, and we're thrilled that you enjoyed our Service Department! Our goal is to make every visit as comfortable and efficient as possible, and it sounds like we delivered. Thanks again for choosing us!
by 2020 CHEVROLET MALIBU LT Shopper on 01/09/2023Verified Shopper
Absolutely would not recommend anyone using this dealership. Dubious tactics and lies. The vehicle I wanted was already sold and still went through the whole process. They ran my credit and then told me that the vehicle was sold? Zero stars would be too much for this outfit.
by Chino Hills Ford on 01/09/2023
This is highly concerning feedback, and I am sorry that you're disappointed with your experience. We do not run our business to mislead customers and I regret leaving a different impression. Would you be willing to discuss this with me? Please reach out. Sheryl Nguyen - Customer Relations Manager - 909-295-5192
by 2019 FORD FUSION SE Shopper on 09/18/2022Verified Shopper
They are charging an additional "dealer package" fee to the prices of used cars! They are the only dealer I saw while shopping that was doing this. When i asked what this was all about. I got the rudest answers telling me to look elsewhere to see the same, which wasn't true. How can one add options to a fully loaded titanium edition car and add an additional $5200?...
I bought elsewhere after this...
by Chino Hills Ford on 09/19/2022
I appreciate your constructive feedback. We never aim to withhold information from our guests, and I apologize if we gave you a different impression. We will discuss what you've suggested here and see what more we can do to offer our guests more information on our pricing structure. If there is anything I can help you with at this juncture, please reach out. Thank you,
Tyler Wafa - General Sales Manager - (909) 203-5700
by 2020 FORD F150 Owner on 04/19/2021Verified Service
Pulled up to service department and there was only 2 employees working the service department I walked in and I waited at least 10 min before one of the 2 gentlemen helped and there was no one in front of me just 2 guys on there computers, Next time will go somewhere else for service
Could have been better service especially when there wasn't anyone waiting ahead of me
by Chino Hills Ford on 04/19/2021
We expect our guests to be welcomed into our dealership with five-star service so I'm very disappointed to read about your recent visit. I do appreciate you sharing this feedback and can assure you that I will address it with the right people. If there is anything that I can do to assist you, please give me a call. Thank you, Shanna Valenzuela - Customer Relations Manager - 909-203-5700
by 2021 FORD F150 SUPERCREW Owner on 09/08/2025Verified Service
Great service and it was quick.
by Chino Hills Ford on 09/08/2025
We're glad you had a great time working with us! We appreciate your business and hope to see you for another efficient visit to Chino Hills Ford.
by 2016 FORD EXPLORER XLT Owner on 08/09/2025Verified Service
They have very good kindness with people and good professional service
by Chino Hills Ford on 08/11/2025
We are so happy that our Chino Hills Ford team earned your 5 stars. Thanks for sharing!
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Service Information
4 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Chino Hills Ford specializes in these services, in addition to many others.
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Chino Hills Ford specializes in these makes, in addition to many others.
What do verified customers think about Chino Hills Ford in Chino Hills, CA? Verified customers who visit Chino Hills Ford in Chino Hills, CA rate this business 4.2 out of 5 stars, with 97 reviews. 4 customers favorited this location.How can I contact Chino Hills Ford in Chino Hills, CA? To reach the sales team at Chino Hills Ford in Chino Hills, CA, call (909) 281-9459. To reach the service department, call (909) 334-4921Does Chino Hills Ford in Chino Hills, CA have a service center? Yes, Chino Hills Ford in Chino Hills, CA does have a service center. You can contact the service department at (909) 334-4921.
