by 2002 MERCEDES-BENZ C320 Owner on 10/22/2025Verified Service
The service performed was good.
I ended up having to leave my car which shouldn't happen and the windshield had a rock chip which was caused during the text drive.
They wouldn't take responsibility and it cost me an extra $40. to repair.
If I continue to use Chimney Rock I'll be more aware of what's going on, and less trusting of the staff.
by Erin on 12/16/2025
Thank you for taking the time to share your feedback. We're glad to hear you felt the service itself was good, and we're sorry for the frustration you experienced during your visit.
Because the vehicle arrived without an appointment and required an alternator replacement on a Mercedes-Benz, we did need to wait for the correct part to arrive and complete the repair between previously scheduled appointments. This resulted in the vehicle staying with us longer than originally anticipated, and we understand how inconvenient that can be.
Regarding the windshield chip, we take any concerns about vehicle condition very seriously. Since diagnostic testing was declined, the post-repair test drive was limited to nearby surface streets only and did not involve freeway driving, where debris-related damage is most likely to occur. After reviewing the circumstances, we were unable to attribute the chip to our repair process or test drive.
We appreciate your feedback and the opportunity to clarify. Our goal is always to provide quality workmanship, clear communication, and professional service. If you decide to visit us again, we would welcome the chance to deliver an experience that fully meets your expectations.
by 1997 CADILLAC DEVILLE D ELEGANCE Owner on 04/04/2026Verified Service
Had it towed in for the seat to be fixed, y'all couldn't fix it. While it was there, for the seat to be fixed, y'all did change out the cluster and vacuum out water. So the speedometer works in a car I can hardly stand to drive for over $900?
by Erin on 04/09/2026
We're sorry to hear your frustration and would like to provide some additional context.
Your vehicle was brought in for an instrument cluster replacement. At drop-off, you also mentioned that after driving through high water, the seat began moving forward and was pushing you into the steering wheel. When the vehicle arrived, it had significant interior flooding, and our team removed over 8 gallons of water. We recommended further disassembly to properly dry the vehicle, which was declined.
During diagnosis, we found the power seat control module had been fully submerged and heavily corroded, which is why the seat was not operating properly. As a courtesy, our technician supplied power and ground to move the seat back into a safe, usable position resolving the immediate concern of being pushed into the steering wheel. The replacement of the power seat control module was declined.
After replacing the instrument cluster, the vehicle would not start. There was no communication with any control module. We recommended stopping at that point due to the extent of water intrusion, waiving all current fees accrued, but you asked us to continue with repairs, which we did. We then performed additional testing and found corrosion in a relay causing a loss of communication between modules, consistent with flood-related damage. After replacement of the relay the vehicle started and was driveable again.
Your vehicle left with the instrument cluster functioning as requested and the seat in a usable position. Unfortunately, vehicles that have been flooded often develop widespread and unpredictable electrical issues, and electrical diagnosis in these situations can be more extensive.
We made every effort to help in a very challenging situation and invested significant time beyond what was billed. We wish you the best moving forward.
by 2012 MERCEDES-BENZ E350 Owner on 03/09/2026Verified Service
The best local neighborhood auto maintenance shop. Friendly service consulting l, following with reasonable quotes.
by Erin on 03/16/2026
Thank you for the kind words! We truly appreciate you trusting Chimney Rock Car Care with your Mercedes-Benz E350. Our goal is always to provide friendly service, clear communication, and honest, reasonable recommendations so you can make the best decision for your vehicle. We're grateful to be your neighborhood auto repair shop and look forward to taking care of your car whenever you need us!
by 2006 CHEVROLET MALIBU LT Owner on 02/28/2026Verified Service
Juan was extremely helpful in helping me choose what had to be done to my car and a good plan for fixing it.
by Erin on 03/16/2026
Thank you for the great review! We're glad to hear Juan was able to help you understand what your Chevrolet Malibu needed and work with you on a clear plan for the repairs. Taking the time to explain options and help prioritize services is an important part of what we do. We appreciate you trusting Chimney Rock Car Care with your vehicle and are always here whenever you need us
by 2017 RAM 1500 ST Owner on 01/29/2026Verified Service
Juan kept me informed about all services before any repairs were made price that was given stayed the same
by Erin on 02/02/2026
Thank you for the 5-star review! We're glad Juan kept you informed throughout the process and clearly explained everything before any repairs were made. Transparent communication and sticking to the approved price are very important to us. We truly appreciate your trust and look forward to helping you again in the future.
by 2016 TOYOTA PRIUS Owner on 01/15/2026Verified Service
Easy to work with. Had to get a state inspection done. I addition, I was given a list of 'should do' items for routine maintenance.
by Erin on 02/02/2026
Thank you so much for the 5-star review! We're glad to hear your state inspection was easy and straightforward. Our goal is always to make the process smooth while also providing helpful recommendations for routine maintenance so you can plan ahead and keep your vehicle in great shape. We truly appreciate you choosing us and look forward to helping you again in the future.
by 2016 FORD FOCUS RS Owner on 12/31/2025Verified Service
I was able to get my car serviced quickly. The representative was very attentive and knew what he was doing.
by Erin on 02/02/2026
Thank you for taking the time to leave us a review! We're glad we could service your car quickly and that our representative was attentive and knowledgeable. We appreciate your feedback and would love to know how we can make your next visit a 5-star experience.
by 1994 FORD RANGER Owner on 12/15/2025Verified Service
Needed tires and oil change. Tech notice blower motor wasn't changing speeds when going from low to high and fixed it as well? Nice to have on these cold nights.
by Erin on 12/16/2025
Thank you for the 5-star review! We're glad we could take care of your tire service and oil change, and that our technician caught the blower motor issue while the vehicle was in the shop. Making sure your heater fan changes speeds properly is especially important on colder nights, and we're happy we could fix that for you before it became a bigger inconvenience.
We appreciate you choosing Chimney Rock Car Care and taking the time to share your experience. It's our goal to look out for the small details that make a real difference in your day-to-day driving.
by Zachary S. on 08/27/2025Verified Service
Service was good. Wanted more to get done but the price was outrageous for the work that I wanted done. Will not come back here
by Erin on 08/28/2025
Thank you for taking the time to leave us feedback. We're glad to hear you felt the service itself was good, but we're truly sorry to hear that the estimate for your additional work didn't meet your expectations. We always strive to be transparent with pricing and provide high-quality repairs that we can stand behind with a warranty. We understand cost is an important factor, and we'd be happy to go over your estimate in detail or discuss possible options if you'd like. Your feedback helps us improve, and we hope you'll reconsider giving us another chance in the future.
by 2018 MERCEDES-BENZ GLE 350 Owner on 08/13/2025Verified Service
I have been coming here for 8 years and now feel like a family member who is always treated with respect. Additionally, they do good work!
by Erin on 08/28/2025
We're so grateful for your 5-star review! Taking care of our customers is what it's all about, and we're glad we could provide a positive experience for you.
by 2014 NISSAN ARMADA SV/SL/PLATINUM Owner on 08/05/2025Verified Service
They always take great care of my vehicle. They are honest about what is and isn't needed for your vehicle.
by Erin on 08/28/2025
Thank you for the 5 stars! Your support means the world to us.
by 2013 FIAT 500 SPORT Owner on 07/19/2025Verified Service
We dropped off our vehicle for a window repair and happy that we were able to pick it up on the same day.
by Erin on 08/28/2025
We really appreciate the 5 stars! Our whole team works hard to deliver quality service, and it's great to hear we met your expectations. Thanks for trusting us with your car!
by 2017 HYUNDAI SANTA FE SPORT Owner on 06/24/2025Verified Service
Everyone was very nice and helpful. Had gone to a different shop to fix my car two weeks before, but it wasn't fixed, but Chimney Rock diagnosed the problem right away and fixed it!
by Erin on 08/28/2025
We're so happy to see your 5-star review! We think of every visit as a partnership in keeping your car running its best, and we're glad we could help.
by Stephanie L. on 06/06/2025Verified Service
Awesome team! Went above and beyond to assist in the details of getting my car repaired. Very professional and efficient.
by Erin on 06/17/2025
We love helping our Houston neighbors stay on the road safely. Thanks for the 5 stars and for supporting local business!
by 2019 LEXUS ES 350 Owner on 06/04/2025Verified Service
They are always on top of thinks & take good care of my car. I love how transparent they are with all the pictures + explanation in details of the work they do.
by Erin on 06/17/2025
It means a lot to us that you took the time to leave a 5-star review. Our team works hard to provide great service, and we're happy to hear you were satisfied!
by 2014 BUICK ENCLAVE Owner on 05/25/2025Verified Service
The staff and crew are always welcoming and helpful! I always know what is going on with my car due to the diagnostis peeformed. No surprises. I will be a lifetime customer!
by Erin on 06/17/2025
We're thrilled to hear you had a 5-star experience! Providing reliable, honest car care is what we're all about. Thanks for trusting us with your vehicle.
by Ret T. on 06/16/2021Verified Service
Travis has been amazing to work with on all of my cars. Everyone is extremely professional and very easy to work with. I called on a Tuesday afternoon told Travis what I needed and dropped my truck off 10 minutes later and got it back the same night.
by 2008 CHEVROLET AVALANCHE C1500 Owner on 06/04/2019Verified Service
Zero stars. Terrible experience. Engine light was on. They allegedly repaired the issue 400 later. A week later light is back on and these clowns wanted to charge me another diagnostic fee. Needless to say I refused their 105 fee for the second time in a week and although their location was convenient to me I have 4 vehicles that will need servicing from time to time and they lost a customer. Steer clear.
by 2016 FORD ESCAPE SE Owner on 05/10/2026Verified Service
Very good, very professional.
by 2005 CHEVROLET K1500 SUBURBAN Owner on 05/07/2026Verified Service
We recently brought our 2005 Chevrolet Suburban into Chimney Rock Car Care for a full round of maintenance and repairs, and the experience was excellent from start to finish. The team completed an oil change, air filter replacement, battery test, tire rotation, wiper replacement, brake fluid service, transmission fluid service, transfer case output speed sensor replacement, axle seal repair, valve cover gasket replacement, and brake service.
Everything was explained clearly, the work was completed thoroughly, and the Suburban is running better than it has in a long time. It's hard to find a shop that takes the time to properly inspect and maintain an older vehicle, but the team here really cares about doing things the right way. Highly recommend Chimney Rock Car Care for honest, professional service.
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Service Information
Top Services Performed
Based on CARFAX Service History, Chimney Rock Car Care specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Chimney Rock Car Care specializes in these makes, in addition to many others.
Chevrolet
Ford
Honda
Nissan
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Loaners
Courtesy Shuttle
Free Wi-Fi
Mobile Charging Station
About Us
Chimney Rock Car Care has been serving the Houston community for over 30 years, originally founded in 1993 as a Goodyear location. In March of 2013, we became independently owned and have continued operating at our Chimney Rock Road location in the h...
What do verified customers think about Chimney Rock Car Care in Houston, TX?
Verified customers who visit Chimney Rock Car Care in Houston, TX rate this business 4.7 out of 5 stars, with 117 reviews. 1,242 customers favorited this location.
How can I contact Chimney Rock Car Care in Houston, TX?
To reach the service department at Chimney Rock Car Care in Houston, TX, call (855) 484-0526
How can I schedule a service appointment with Chimney Rock Car Care in Houston, TX?
What are the shop amenities offered by Chimney Rock Car Care in Houston, TX?
Chimney Rock Car Care in Houston, TX offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Wi-Fi and Mobile Charging Station.
