by 2017 TOYOTA RAV4 LE Owner on 07/26/2025Verified Service
Bill is always so friendly and helpful every time I am there! He gives such a warm welcome and even remembers me every visit!
by 2024 TOYOTA PRIUS LE/XLE/LIMITED Owner on 07/25/2025Verified Service
Great experience. Every service member was professional and informative, indeed anticipating questions. And they finished AHEAD of schedule, way ahead.
by 2020 TOYOTA RAV4 LE Owner on 07/25/2025Verified Service
While I ended up needing more work tan anticipated. I was given coupons when applicable that helped the proce go down. That is very much appreciated.
by 2025 TOYOTA SIENNA XLE/WOODLAND EDITI Owner on 07/22/2025Verified Service
I've been waiting for 4 hours and your employee was very rude to me for the fact that I came without an appointment! Because of this, you will be rated 2 stars for rudeness and for 4 hours of waiting!
by 2023 TOYOTA RAV4 SE Owner on 07/22/2025Verified Service
I love this vehicle. Everything works well though sometimes the infotainment screen still glitches.
The only downside I see is that I should have gone for a limited trim that has more comfortable leather seats than mine that has cloth seats.
by 2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner on 07/17/2025Verified Service
The process was seamless. The staff were attentive, The waiting area was comfortable. All-in-all a positive experience.
by 2021 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 06/30/2025Verified Service
More honest and definitely more efficient in getting the work done than the last dealership. I will continue to go there for my service.
by 2016 TOYOTA CAMRY LE/XLE/SE/XSE Owner on 06/27/2025Verified Service
Everything was handled efficiently. Daniel was helpful and we went over the different recommendations.
by Mehmood R. on 06/26/2025Verified Service
My vehicle is under warranty but the workshop people made nonsense excuses to got it fixed I'm totally unhappy with their service may be somebody will understand my problem
by 2005 TOYOTA COROLLA CE/LE/S Owner on 06/15/2025Verified Service
The work is always top notch. The advisors keep you up to date on the progress of the repair. A very transparent facility.
by 2017 TOYOTA RAV4 LIMITED/SE/PLATINUM Owner on 05/26/2025Verified Service
Again I would like to thank you Cooksey Michae the Service Adviser at Chicago Northside Toyota on Western for your excellent service, I appreciate your attention to detail, I really appreciate your help and guidance. Thank you for taking great care of my car again for the second time and providing me with great service
by 2023 TOYOTA SIENNA XLE Owner on 04/28/2025Verified Service
It seems the advisor is not properly verifying whether the car is in good working condition before returning it to the owner. The door was not opening, and the sticker for the next service appointment was not placed. This makes me question whether the service is actually being performed as promised.
by 2023 TOYOTA RAV4 XLE/WOODLAND EDITION Owner on 03/07/2025Verified Service
Every single time I bring this in, they magically find something wrong. I am starting to get worried about this car that is supposed to last me for 10 years having so many problems that I need to cover in its first two years of life. The only saving grace is that the work seems to be done fast and correctly so I will give them credit on that.
by 2021 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 02/11/2025Verified Service
The service timely, very well organized team at entry reception. Daniel who handled every point of service was excellent. He text me while waiting. Got a video of my service and needs. Very impressed definitely a 10! Daniel lookup my previous work and searched for best savings option coupons! He is the best!
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 01/06/2025Verified Service
From the moment you drive in to the moment you leave. Every person who you come across is very informative. From the text off the customer service rep to the mechanic working on my car. I really appreciated the video of them working on my car and the suggestion that I know I needed.
by 2018 TOYOTA CAMRY L/LE/XLE/SE/XSE Owner on 01/02/2025Verified Service
Due to previous unforeseen circumstances there was a rising issue of my vehicle. Toyota failed to expect previously during repairs and now I'm the one dealing with the hassle of the issue, even tho they are liable. Most likely won't be returning to this Toyota anymore. Been a customer since 2019..
by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 12/23/2024Verified Service
I do not like the noisy waiting area. You need to tell people NOT to use the speaker on their cell phones and to talk quietly, away from other people. Kids need to read or watch TV, not run around and chase each other -- this is NOT a public park so kids should be quiet and respectful of others.
by 2015 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 12/23/2024Verified Service
The service rep was friendly and personable. He explained things. The one thing this dealer does is bring up any additional items at the end of the service period instead of after the inspection by the service tech. It's frustrating to wait several hours only to be told you need additional services that will take several more hours.
by 2020 TOYOTA PRIUS L/LE/XLE/LIMITED Owner on 12/08/2024Verified Service
Peolple are always nice and efficient at Norside Toyota.
They make their own popcorn (for us and empoyees)
The facilities have places to plug in computers and tables to put them on
Expensive
Always find a way to turn a $42.00 oil change into a $600 charge.
by 2022 TOYOTA PRIUS NIGHT SHADE/L/LE/XL Owner on 12/02/2024Verified Service
They took a very long time to complete the work. I was told an hour and a half, and was there for 3 hours. They were very busy that day, but could have managed their time better. The work itself was done well, and they gave me a 10% discount for having to wait so long.
