Did not address presenting problem. Told me they'd be testing with attached computer. Did not. Did not address DTC error codes. Drove care in One Pedal Driving on high for more than 60 miles without permission and returned it in OPD, which I do not use. Did not install recall that was pending from June 11, and was upgraded on July 20th but ignored by dealer.
by Rhett Olvera on 08/31/2026
Thank you for sharing your concerns. I want to walk through each point so you have the full picture of what took place.
Your concern was recorded on the repair order exactly as you described it, and you signed off on that complaint at intake. From there, we worked directly with Chevrolet corporate to address it that included pulling and reviewing the diagnostic trouble codes tied to your concern as part of that process.
As for testing, the vehicle was datalogged using our service manager's laptop connected via an MDI2, and that datalog was submitted to General Motors as part of the diagnosis. That testing did take place.
On the test drive: you authorized our service manager, who is also a certified technician, to test drive the vehicle, and we have the date and time of that authorization on record. Per General Motors' engineers, the test drive was conducted using the vehicle's best-efficiency settings, which includes One Pedal Driving on the high setting. I understand OPD isn't a setting you prefer day to day, and we respect that but per the people who designed the vehicle, it is in fact the most efficient way to drive it, which is why it was used for this testing.
Finally, on the recall: at the time your vehicle was in for service, there was no open recall on file. The recall you're referring to was issued by General Motors on August 10th, after your service was already complete, so there was nothing pending for us to address at that time. Recalls are regulated directly by General Motors and the National Highway Traffic Safety Administration, and any recall open at the time a vehicle is with us is always addressed.
I'm happy to go through the repair order, the signed complaint, or the recall timeline with you directly just let me know what works best - Service Director Bryan Chaffee
by 2019 CHEVROLET CRUZE PREMIER Owner on 08/10/2026Verified Service
The service writer and her manager insisted on service not necessary and not yet due in order to obtain a free oil change pursuant to the VIP program and then charged an exorbitant amount for the oil change when I refused to pay hundreds of dollars for unnecessary service on a car with less than 12000 miles on it that was in perfect condition.
by Rhett Olvera on 08/12/2026
Thank you for taking the time to share this. Our VIP program's complimentary oil changes are provided when the vehicle is also brought current on GM's recommended maintenance schedule (based on mileage and time), which is outlined in the program terms at enrollment the free oil change and the maintenance requirement go hand in hand, they aren't independent of each other. I understand that wasn't clear in the moment, and I'm sorry for the frustration it caused. I'd like the chance to go over your invoice and the maintenance schedule with you directly please reach out to our service department and ask for Bryan, Service Manager.
by 2019 CHEVROLET CAMARO LS/LT Owner on 07/02/2026Verified Service
Service was fine got everything taken care. My car was returned a mess. Plastic covers and floor covers balled up in the seats, Back seat left folded down, and dust all in the center console. Of I didn't bring my car in like that why should I get it back like that.
by Rhett Olvera on 07/04/2026
Thank you for your feedback. We're glad to hear your service needs were taken care of, but we're sorry to hear about the condition your vehicle was returned in. We appreciate you bringing this to our attention. Management has been notified and will respond to you directly regarding your concerns. Thank you for giving us the opportunity to address this.
by 2026 CHEVROLET EQUINOX LT Owner on 06/09/2026Verified Service
My vehicle was returned to me with a small dent for the 2nd time. The 1st time the shop payed a Paintless dent removal service to fix, the 2nd time I still haven't heard back.. The shop is small and parking is tight in the service area and their roof parking and parking behind the dealer is tight - this combined with Technicians who don't care for customers vehicles like they would their own, equals door dings
by 2018 CHEVROLET EQUINOX LT Owner on 05/31/2026Verified Service
I always bring my car to Culver City Chevrolet. Jordan Rathman is my service adviser and she is literally the best at what she does. She always professional and honest with me and exceptional in keeping me informed about my car while she has it. I always call her when I need to bring my car in for service. I've never left the dealership feeling like I was taken advantage of. Jordan is the best!!!
by Matthew M. on 05/24/2026Verified Shopper
They told me to go there TWICE to look at a car I wanted. I drove over an hour and when I got there the sales person I was dealing with was not there and then they said they will not sell me the car as it's going for auction. They send me away. Wasted two hours of my time for something they could have told me over the phone. Seems like they wanted to bait and switch me, will not come back to this dealership.
by Rhett Olvera on 06/30/2026
Thank you for bringing this to our attention, and we sincerely apologize for this incredibly frustrating experience. Keeping a vehicle listed that is headed to auction and failing to communicate that before your long drive is completely unacceptable. This does not reflect how we aim to do business. We would like to look into exactly what happened with your salesperson.
by 2024 CHEVROLET TRAX 2RS Owner on 05/23/2026Verified Service
The service was faster than if you have an appointment but still about 2 hours. The next day my car told me my windshield washer fluid is low, so they didnt top off fluids. Maybe this isn't a thing but it usually happens. It makes you feel like what else did they not do.
by Ryan L. on 04/30/2026Verified Shopper
Terrible customer service. They refused to stand behind anything they said and didn't want to work with me since I lived an hour away. They wanted to play games and treat me like I was shopping at Walmart. They lost my business and I do t think anyone should go there.
by Rhett Olvera on 05/01/2026
Thank you for sharing your feedback. We are sorry to hear about your experience and that we left that impressionthat's not how we aim to treat our customers.
We take concerns like this seriously and would appreciate the opportunity to look into what happened. Thank you for bringing this to our attention.
by Alan K. on 04/17/2026Verified Shopper
I would not recommend this dealership. I contacted them through Carfax and through their website requesting more information about a vehicle they advertised. Although they responded, they did not provide any meaningful details about the car. In addition, the listing included unclear photos, making it difficult to properly evaluate the vehicle. Overall, the communication lacked transparency and was not helpful.
by Rhett Olvera on 04/27/2026
Thank you for sharing your feedback with us. I'm sorry to hear that our initial response and the listing photos didn't meet your expectations or provide the clarity you needed to evaluate the vehicle.
We aim for full transparency, but we often list vehicles as soon as they arrive so our customers can see "first-look" inventory. This sometimes means the initial photos are taken before the vehicle has finished our professional detailing process, and specific mechanical or feature details are still being verified by our technicians. We value your time and appreciate the opportunity to improve our communication. Thank you again for your feedback.
by 2018 CHEVROLET TRAX LS Owner on 03/12/2026Verified Service
Oil changed is fine. But inspection was terrible. Not one of the issues I asked to be reviewed are still an issue and we're not repaired. Still missing bolts/nuts on tires break still making noise when pressed sensor seatbelt light still unserviced. And still lit on dash board radio still cutting off while driving. Shift button still clicking sound on dash board.
by Rhett Olvera on 03/16/2026
Thank you for your feedback. We're glad to hear the oil change went well, but we're very sorry to learn that the other concerns you asked us to inspect were not properly addressed. That's certainly not the level of service we aim to provide. We would appreciate the opportunity to look into this further and make things right. Please contact our service department or management team so we can review your visit and arrange a time to properly inspect and address these issues.
Thank you for bringing this to our attention.
by 2024 CHEVROLET SILVERADO C1500 LT Owner on 02/24/2026Verified Service
They haggle on the services that are on the "Allstar Vip package," that is included with the purchase of the vehicle at their store. They also took over 4 hours to take care of an oil change, change air filter and tire rotaion. I had a scheduled appointment got there at 9:20 am and didn't leave until 1:20 pm.
by 2024 CHEVROLET SILVERADO C1500 RST Owner on 02/20/2026Verified Service
I had a great experience at Culver City Chevrolet, specifically thanks to Maria in the service department. She was incredibly professional, kept me updated throughout the entire process. Maria made the whole experience seamless. If you're bringing your Chevy in for service, definitely ask for her!
by 2021 CHEVROLET BOLT EV LT Owner on 01/05/2026Verified Service
The service team was very helpful. I was given a loaner vehicle while my vehicle underwent servicing. Also, I was given updates on the status of my vehicle progression and an accurate estimated date of when the work would be complete for me to pick up. Everyone was pleasant and helpful. Service was. 10/10!
by 2024 TOYOTA CAMRY LE Owner on 12/11/2025Verified Service
Didn't mount license plate because they didn't have the mount. Were supposed to do a tire rotation and never did that. Didnt have oil filter and had to get it... It was a hassle and have to bring it back. Also a hassle getting information and my second appointment.
by 2015 CHEVROLET CORVETTE STINGRAY Z51 3LT Owner on 11/28/2025Verified Service
They were horrible! I will never take my car to this palce again. They had my car for 3 weeks+ and I finally got my car and took it someplace else. I had a hard time getting ahold of anyone who could give me answers and they were going to overcharge me for a service that anothr place did for almost 2K less. I've had great experiences with other Chevrolet service departments, but not this one
by 2023 CHEVROLET BOLT EV 1LT Owner on 11/20/2025Verified Service
I brought my car in for them to fix the sprayer for my windshield wiper. They said that it was fixed and charged me $165.
By the next day it wasn't working again and I had to bring it in again. They put in a new pump which was under warranty.
I told them that I want to be reimbursed for the first 'repair' since it did not fix the problem and they refused.
by 2021 CHEVROLET BOLT EV LT Owner on 11/18/2025Verified Service
Their service technicians fixed all the issues we had with our 2021 Bolt on the first try and completed the work on time. We are super happy with how the car drives now. Maria was our service advisor and she is extremely helpful, communicative, and hard-working. She is the best.
by Christopher W. on 10/30/2025Verified Service
This dealership took an unreasonable amount of time to provide service. There were no updates with out me reaching out and fighting my way through multiple people to get any information. I would not recommend for service or sales. Both processes were painful with no updates and confusingly long.
by 2025 CHEVROLET EQUINOX LT Owner on 10/11/2025Verified Service
They had my car for two days and returned it to me in worse condition than I gave it to them. I could use Bluetooth previously, but now I can't They are supposedly ordering a part but have not reached out to me in 2+ weeks about the status of the part. Meanwhile my infotainment system is useless.
by Nash N. on 09/30/2025Verified Shopper
Didn't get answers at all. We emailed each other back and forward . But my questions wasn't answered . I simply asked them cash out the door price . I live 400 miles away . I wanted to know what they add before I get there. Online price is different than what they offer. I have been in sales for a long time but this is not the way to do business. Good luck!
1 - 20 of 286 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
6,002 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Chevrolet of Culver City specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Chevrolet of Culver City specializes in these makes, in addition to many others.
What do verified customers think about Chevrolet of Culver City in Culver City, CA?
Verified customers who visit Chevrolet of Culver City in Culver City, CA rate this business 3.6 out of 5 stars, with 286 reviews. 6,002 customers favorited this location.
How can I contact Chevrolet of Culver City in Culver City, CA?
To reach the sales team at Chevrolet of Culver City in Culver City, CA, call (424) 484-0252. To reach the service department, call (424) 216-7400
How can I schedule a service appointment with Chevrolet of Culver City in Culver City, CA?
Cadillac
Chevrolet
GMC
Honda
Toyota
