by 2023 HONDA PILOT EXL Owner on 03/29/2026Verified Service
ORLANDO was my service representative, he was a 10 star, best service, presentation, clear communicator. I will allways look for him when I get service or maintenance. I also liked the dealer super clean, people are happy , great customer service. 10 star for the dealer.
by Checkered Flag Honda on 03/29/2026
Thank you for your wonderful review! I'm thrilled to hear that Orlando provided you with such outstanding service and that you appreciated our clean facility and happy team at Checkered Flag Honda. Your feedback means a lot to us, and we look forward to seeing you next time for your service or maintenance needs. Thank you for choosing us!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2024 HONDA PILOT ELITE Owner on 03/26/2026Verified Service
The upselling is beginning to wear on me. I had my car completely serviced a couple months back and no one mentioned the wear on my tires. I just came in for a oil change, then they said I needed new tires. I had already been sitting there for 2 hours. I think you need to offer a loaner car for people to run out and eat. I never met me service provider that the appointment was set up with.
by Checkered Flag Honda on 03/27/2026
Thank you for sharing your experience with us. I appreciate your feedback about the upselling and your wait time during your recent visit to Checkered Flag Honda. We continually strive to improve our service, and your comments are invaluable in helping us do so. I encourage you to reach out to me directly so I can address your concerns more thoroughly. Thank you again for your insights, and we hope to serve you better in the future.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by Arionia S. on 03/10/2026Verified Service
Monica was absolutely delightful! She was the epitome of joy and brings a beautiful light to the checkered flag honda service center. I was very impressed by the video from the service crew regarding recommended services during the multi-point inspection.
by Checkered Flag Honda on 03/10/2026
Thank you for your fantastic review, Arionia! I'm glad to hear that Monica made such a positive impression during your visit to Checkered Flag Honda. It's great to know that you appreciated the video from our service crew as well. Our team strives to provide a joyful and informative experience for all our customers. We look forward to seeing you again soon!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2016 HONDA HR-V EX Owner on 03/06/2026Verified Service
Great service. Gave recommendation for things that were due to be fixed, General maintenance. They also sent me a video of worked being done on my vehicle. I would recommend Checker Flag Honda for any work needing to be done. Excellent service department.
by Checkered Flag Honda on 03/06/2026
Thank you for your wonderful review! I'm thrilled to hear that you had a great experience with our service department at Checkered Flag Honda. The video updates are just one of the ways we strive to keep our customers informed about their vehicle maintenance. I truly appreciate your recommendation, and our team looks forward to serving you again in the future!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2024 HONDA CIVIC SPORT Owner on 02/13/2026Verified Service
I liked that Brian Giles was on top of everything. He was willing to go the extra mile.
I didn't like that I had to wait at the parts counter for 10 minutes before someone came out to take my order. I ordered the part, and was not even given a courtesy call when it came in.
Service department great!! Parts department not so much.
by Checkered Flag Honda on 02/13/2026
Thank you for your feedback! I'm glad to hear that Brian Giles provided excellent service and went the extra mile for you. Your experience at the parts counter is important to us, and we appreciate your insights. We aim to improve all areas of Checkered Flag Honda, including our parts department. If there's anything more you'd like to discuss, please feel free to reach out. Looking forward to welcoming you back soon.
Sincerely,
Chad Frick - General Manager - chad.frick@checkeredflag.com
by 2019 HONDA PILOT EX Owner on 01/16/2026Verified Service
There was an issue with my car not immediately starting. The diagnostics could not identify the source of the problem. I asked the customer service rep' if I could talk directly to the mechanic. He explained to me what he checked & what could be about to fail. I appreciated the conversation.
by Checkered Flag Honda on 01/16/2026
Thank you for sharing your experience with us! I'm glad to hear that our customer service representative was able to provide you with valuable insights regarding your car. At Checkered Flag Honda, we strive to keep our customers informed and make sure you feel supported. We appreciate your feedback and hope to assist you again in the future!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2023 HONDA ACCORD HYBRID SPORT Owner on 12/07/2025Verified Service
I did like that my car was finished early the next day after I dropped it off for a recall the previous day but as far as the dealership service advisor telling me they would call a shuttle to pick me suck cause they never did i had to schedule one for myself but all good!
by Checkered Flag Honda on 12/08/2025
Thank you for sharing your experience with us. I am glad to hear your car was finished early, but I understand the inconvenience caused by the shuttle situation. Your feedback is important to us, and I appreciate you bringing this to our attention. If you have any further concerns or suggestions, please feel free to reach out to me directly at Checkered Flag Honda.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2023 HONDA ODYSSEY SPORT-L Owner on 11/12/2025Verified Service
We had an appointment at 9:40am. We dropped off the car via night drop the night before. The service advisor said since we dropped it off that it's automatically kept until the end of the day, regardless of an appointment or not. The advisor said he would call me at 2 to update. I called at 2:20 and he said it will be 4 to 5 until it's ready. Disappointed! Hall Honda honors appointments even with night drop.
by Checkered Flag Honda on 11/13/2025
Thank you for your feedback. I understand your disappointment regarding the service timing for your Honda Odyssey at Checkered Flag Honda. We value our customers' time and strive to provide timely updates. Your experience is important to me, and I encourage you to reach out to me directly so I can address your concerns. I appreciate your input, and we hope to serve you better in the future.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2014 HONDA ACCORD EX-L Owner on 10/10/2025Verified Service
The work and updates on my vehicle was very good. The only issue I had was that of major issue wasn't found and I had to leave my vehicle for a deeper inspection of the same issue. However I provided with a loaner while the issue was being investigated further
by Checkered Flag Honda on 10/11/2025
Thank you for your feedback! I'm glad to hear you were satisfied with the updates and the loaner vehicle during your deeper inspection. I also appreciate your understanding regarding the initial issue with your vehicle. If you have any further questions or need assistance, please feel free to reach out to us at Checkered Flag Honda. We look forward to serving you again!
Sincerely,
Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2016 HONDA ODYSSEY SE Owner on 10/02/2025Verified Service
My advisor greeted me warmly and assured me that my Honda Odyssey would be expertly serviced as quickly as possible. My vehicle was returned to me in a relatively brief period of time, vacuumed and I was on my way. My advisor, Monica was perfect in every way and a pleasure to work with.
by Checkered Flag Honda on 10/02/2025
Thank you for your wonderful review! I'm thrilled to hear that Monica provided you with such excellent service during your visit to Checkered Flag Honda. It's great to know that your Honda Odyssey was taken care of quickly and returned in great condition. We appreciate your kind words and look forward to seeing you again soon!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2024 HONDA ODYSSEY EX Owner on 09/17/2025Verified Service
The service advisor treated with respect and answered all my questions. I didn't like the wait time because eventhough I dropped off my vehicle at 0720 ,it took about 10 hours for the service to be done, and it normally doesn't take that excessive amount of time for the job that was performed.
by Checkered Flag Honda on 09/17/2025
Thank you for sharing your experience with Checkered Flag Honda. I'm glad to hear that our service advisor treated you with respect and addressed all your questions. I understand that the extended wait time was not ideal, and I appreciate your feedback regarding this matter. If you have any further concerns or would like to discuss your experience, please feel free to reach out to us. We value your input and aim to enhance our service standards.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2020 HONDA ODYSSEY EXL Owner on 08/20/2025Verified Service
Dealing with the warranty company was a headache. Although the issue was fixed it could still break again as the part was not fully replaced. After this experience I might switch the a different car manufacturer. Too much red tape and time to jump through for a simple fix.
by Checkered Flag Honda on 08/21/2025
Thank you for sharing your experience with us. I understand that dealing with the warranty company can be frustrating, especially with the need for a straightforward fix. I appreciate your feedback and would like to assure you that we strive to provide the best service possible. If you have further concerns or would like to discuss this in more detail, please feel free to reach out to me at Checkered Flag Honda. We're here to help!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2015 HONDA ACCORD LX Owner on 07/26/2025Verified Service
I just hate when u get an oil change and they say all those recommendations for over $4.000 who has that kind of money . I wanted to get my brakes done but I had to go outside to pep boys because you guys quoted me over 500 more than you recommended that get new brakes when I just got them done 3 weeks ago !! Shame on you checker flag for trying to rip single females off . You never have discounts
by Checkered Flag Honda on 07/28/2025
Thank you for sharing your experience with us. I understand your frustrations regarding the oil change recommendations and the brake quote. At Checkered Flag Honda, we strive to provide transparent and fair pricing for all our services, and your feedback is valuable in ensuring we meet our customers' expectations.
I encourage you to reach out to me directly so we can discuss your concerns more thoroughly. We appreciate your input and hope to have the opportunity to assist you better in the future.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2023 HONDA CR-V EXL Owner on 07/03/2025Verified Service
Everything was handle properly had a couple of bumps in the beginning but we got over them. I'm so glad that Chad Frick handled the issue with getting the dent out of my truck and handled the rental to keep me moving while I waited for the repair. Esteban was very courteous and polite with keeping me notified. Thanks for keeping my truck running smoothly.
by Checkered Flag Honda on 07/03/2025
Thank you for your wonderful review! We're thrilled to hear that Chad was able to assist you with the dent repair on your truck and that Esteban kept you informed throughout the process. At Checkered Flag Honda, we strive to make your experience as smooth as possible. We appreciate your patience and are glad your truck is running smoothly. We look forward to seeing you again!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2018 HONDA ACCORD EX-L Owner on 06/10/2025Verified Service
The service manager who manage my recall, did an outstanding job and communicating, and ensuring that I was kept up to date for what was going on with my car. He also showed me the recommended maintenance. I explained that I do my own maintenance. He was understanding and did not try to push Services any further. I recommended for a recall and repairs under warranty. I recommend shopping around for prices as I felt they were high.
by Checkered Flag Honda on 06/11/2025
Thank you for your wonderful review! We're thrilled to hear that our service manager provided outstanding communication during your recall process and respected your maintenance preferences. At Checkered Flag Honda, we aim to keep our customers informed and comfortable throughout their service experience. We appreciate your feedback on pricing and encourage you to reach out if you have any further questions or need assistance in the future. We hope to see you again soon!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2023 HONDA CR-V EXL Owner on 06/03/2025Verified Service
Thanks fir keeping my car up to date with correct services to be done and such quick and well done. Just one issue! I was never told how I got that Dent on my driver side fender that was never resolved after speaking with the service manager. It's very noticeable!!
by Checkered Flag Honda on 06/06/2025
Thank you for your feedback. We're glad to hear that you appreciate the service provided at Checkered Flag Honda. I understand your concern regarding the dent on your driver side fender, and I want to ensure your experience is addressed. Please reach out to me directly so we can further assist you with this issue. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Sincerely,
Chad Frick - General Manager - chad.frick@checkeredflag.com
by 2015 HONDA ACCORD EX Owner on 04/14/2025Verified Service
I needed to leave town and the "oil change" indication light came on. I couldn't get an appointment (they were completely booked) but they took me as a "drive in" - changed my oil, and I was able to arrive at my destination on time. I am very grateful for the service!
by Checkered Flag Honda on 04/15/2025
Thank you for your wonderful review! We're thrilled to hear that we could assist you with your oil change on such short notice and help you reach your destination on time. At Checkered Flag Honda, we strive to provide excellent service, and we're glad we could meet your needs. We hope to see you again in the future! Safe travels!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2017 HONDA CIVIC TOURING Owner on 04/12/2025Verified Service
Extended wait due to screws breaking off tire and no one said anything until I acquired about it and was ready to pull off. Currently pregnant and the situation could have turned dangerous quick. I was also charged for tire rotation and only 3 tires were rotated before I said something. It was a server lack in communication with staff and I was disappointed at the way my appointment went.
by Checkered Flag Honda on 04/15/2025
Thank you for sharing your experience with us. I understand your concerns regarding the extended wait and communication about the tire issues. We value your feedback as it helps us improve our service at Checkered Flag Honda. Your safety is very important to us. I encourage you to reach out to me directly so I can address your situation further. Thank you for bringing this to my attention.
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2024 HONDA HR-V EXL Owner on 04/12/2025Verified Service
My service advisor, Brian Giles, was professional and courteous. He offered to set up a courtesy ride to my house in case I was not able to stay until the service of my car was completed. I took advantage of that server so I appreciate that.My HRV service was completed about the time that Brian had estimated. I will definitely choose Brian for my service advisor again.
by Checkered Flag Honda on 04/12/2025
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Brian at Checkered Flag Honda. It's great to know that he provided you with professional and courteous service, along with the courtesy ride option. We appreciate your kind words and look forward to serving you again. Don't hesitate to reach out for any future service needs!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
by 2023 HONDA ODYSSEY TOURING Owner on 03/31/2026Verified Service
Fast service..even though i don't have an appointment i was taken cared of very well...great friendly attendant knowledgeable car technicians..
by Checkered Flag Honda on 03/31/2026
Thank you for your wonderful review! I'm happy to hear that you received fast and friendly service at Checkered Flag Honda. We take pride in providing knowledgeable support, and it's great to know we made a positive impression on you. Looking forward to assisting you again in the future!
Sincerely, Janell Boone - Service Manager - janell.boone@checkeredflag.com
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What do verified customers think about Checkered Flag Honda in Norfolk, VA?
Verified customers who visit Checkered Flag Honda in Norfolk, VA rate this business 4.6 out of 5 stars, with 1,577 reviews. 3,362 customers favorited this location.
How can I contact Checkered Flag Honda in Norfolk, VA?
To reach the sales team at Checkered Flag Honda in Norfolk, VA, call (757) 260-5731. To reach the service department, call (757) 687-3452
How can I schedule a service appointment with Checkered Flag Honda in Norfolk, VA?
