by 2018 FORD EDGE SEL Owner on 02/10/2025Verified Service
I liked the friendly and courteous associates, the quick service given. What I didn't like was the way they notify that your vehicle service ia completed. They text you that it's completed which looks like they don't want to leave their stools to inform you. It's not that far to walk to their waiting area.
by 2018 FORD EDGE SEL Owner on 11/20/2024Verified Service
I have always liked their service. What I didn't like on this visit was the way they notify you now. I just don't think that they should notify or even discuss any thing by text. You are right there and so are they, so what is wrong with talking to you face to face. I just think you can't replace the human connection with a text.
by 2021 FORD RANGER XL/XLT/LARIAT Owner on 05/25/2025Verified Service
I thought I had a bad Body Control Module. Turns out I just had the wrong light bulb. Instead of charging a diagnostic fee, they just installed the correct bulb (and, of course, added a small labor fee.) I appreciate their honesty.
by 2024 FORD EDGE TITANIUM Owner on 05/10/2025Verified Service
Valet service was excellent and free. All communication with Cella Ford was prompt and courteous. Highly recommend this Dealership for Sales and Service.
by 2018 FORD ESCAPE SE Owner on 05/06/2025Verified Service
The new system can be challenging with having to get various emails from the service department for approval to get work down.
by 2005 FORD RANGER SUPER CAB Owner on 02/26/2025Verified Service
Excellent customer service. The driver was on time to pick up the truck from our house and the service provided did not take long.
by 2023 FORD F150 SUPER CAB Owner on 02/13/2025Verified Service
While picking up my truck, my advisor was busy. Another gentleman jumped in immediately to help complete paperwork and delivery. Great job.
by 2020 FORD F150 SUPER CAB Owner on 02/07/2025Verified Service
I was told as soon as I came in that they were way behind but they would do their best to get me in and out as I had to wait for this appointment. The men in service all were polite and friendly.
by 2021 FORD F150 SUPERCREW Owner on 12/06/2024Verified Service
After a long time working in this issue, it's finally been fixed and I'm happy with the Customer Service.
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 07/30/2024Verified Service
Vehicle was picked up on time, dropped off when service complete. Very convenient for me! All work was done as I asked.
by 2024 FORD EDGE TITANIUM Owner on 07/11/2024Verified Service
Friendly, knowledgeable people. Got the oil change and fixed a minor issue with the license plate light quickly.
by 2021 FORD EXPEDITION PLATINUM Owner on 07/23/2022Verified Service
Took my wife's 2021 Expedition Plt in for a recall and was able to get the recall fixed and a oil change/tire rotation in the same day. It was suppose to take all day, but the shop was able to complete all work in half a day. I trust the service advisors and department at Cella Ford.
by 2021 FORD EXPEDITION PLATINUM Owner on 06/17/2022Verified Service
Took my Expedition into Cella Ford for a Factory Recall on the windshield wipers. As always, the gentlemen at the service desk were professional and polite and got me checked in quickly. I was advised that it could take a couple of hours when I checked in, so it was to my surprise when it was completed in a little over an hour. Truly pleased with how I am treated and the service I receive when I take my vehicle to Cella Ford.
by 2021 FORD EXPLORER KING RANCH Owner on 01/31/2022Verified Service
The service department, starting with the Service Advisor to ending with the Service Tech, at Cella Ford does an excellent job when it comes to maintaining my vehicle. I know the service department team has mine and my vehicles best interest at heart. Thank you for treating me like family, instead of just a customer.
by 2015 FORD F350 SUPER DUTY Owner on 11/17/2020Verified Service
Fixed an intermittent problem with the backup camera system. I was VERY skeptical of the diagnosis and made a big stink about it. BUT I was wrong and the diagnosis was correct. A few days after the repair the GM called to make sure that the intermittent problem had not returned. I would not hesitate taking my truck to this dealer in the future.
by 2014 FORD EXPLORER LIMITED Owner on 03/04/2019Verified Service
Best Service / Maintenance Department, I have encountered, thus far. I will gladly recommend this dealership (Cella Ford) and drive the forty-five minutes to have my vehicles service by them. The employees are Courteous, Professionals and Knowledgeable. I needed a loaner vehicle, when I dropped off my vehicle, Mr. Frazier had a loaner ready for me. This is truly a FIVE STARS Outfit!
by 2012 FORD F150 Owner on 03/02/2019Verified Service
This is The best Service department I have ever encountered. They are professionals, courteous and attentive. Mr. Maurice Frazier, was very detailed in the descriptions of what the process of the maintenance would be.The Maintenance actions on my vehicles was completed with in the time frame, that was stated to me. I will gladly recommend Cella Ford to anyone, and drive the 45 minutes to have my vehicles serviced by them.
by 2017 FORD F350 SUPER DUTY Owner on 08/16/2018Verified Service
First visit at Cella Ford and it was good. My vehicle was ready when promised and the price was fair. The service reps were able to re-enroll me in Ford Advantage(??). Hoping this will be the start of a long relationship between Cella Ford and my F350.
by 2015 FORD MUSTANG GT Owner on 04/19/2017Verified Service
Usual well done service by Cella Ford Team. Had to replace all four Pirelli tires that came on the car when purchased new in May 2015, at 10,750 miles! 4 new Good Years were replacement at about $1,400. Had DMV Emission inspection and Care Serviced during this visit.
by 2021 FORD EXPEDITION XLT Owner on 06/12/2025Verified Service
The service staff were very professional and polite. Answered questions that I had.
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Service Information
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72 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Cella Ford specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Cella Ford specializes in these makes, in addition to many others.
Chevrolet
Ford
GMC
Lincoln
Toyota
Shop Amenities
Complimentary Drinks
Courtesy Loaners
Courtesy Shuttle
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Cella Ford’s Automotive Shop is your trusted destination for expert vehicle care and repair. Our team includes four Ford Senior Master Technicians, the highest certification available from Ford, along with a crew of highly skilled, factory-trained te...
What do verified customers think about Cella Ford in New Bern, NC? Verified customers who visit Cella Ford in New Bern, NC rate this business 4.8 out of 5 stars, with 220 reviews. 72 customers favorited this location.How can I contact Cella Ford in New Bern, NC? To reach the sales team at Cella Ford in New Bern, NC, call (252) 638-4011. To reach the service department, call (252) 638-4011How can I schedule a service appointment with Cella Ford in New Bern, NC? You can schedule a service appointment at Cella Ford in New Bern, NC through CARFAX.What are the shop amenities offered by Cella Ford in New Bern, NC? Cella Ford in New Bern, NC offers the following amenities: Complimentary Drinks, Courtesy Loaners, Courtesy Shuttle, Free Wi-Fi, Mobile Charging Station and Snacks.Does Cella Ford in New Bern, NC have a service center? Yes, Cella Ford in New Bern, NC does have a service center. You can contact the service department at (252) 638-4011.
