by 2020 KIA SOUL LX/X LINE/S Owner on 11/12/2024Verified Service
While my vehicle was getting an oil change I decided to look at new Souls. Jermont Davis was extremely helpful polite and answered all my questions even though I was just looking he spent the time. Excellent customer service! And the service staff is always polite and friendly.
by Roberto A. Dial on 11/13/2024
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Jermont Davis and the rest of my staff. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2016 KIA SORENTO LX/L Owner on 09/17/2025Verified Service
Service here is always professional and they have a comfortable waiting area. Work is done in estimated time or sooner.
by Roberto A. Dial on 09/17/2025
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2012 TOYOTA PRIUS Owner on 08/30/2025Verified Service
The wait time was kinda ridiculous, had an appointment for 11:30 didn't get out until 2:30 . Sat there until 12:30 before they ever pulled my vehicle inside the shop to even start to work on it .
by Ed Colton on 09/17/2025
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. -Ed Colton Service Manager Casey KIA
by James M. on 08/20/2025Verified Service
Great service..as usual....Marcus stacks hooked me up...Great guy.....my only.concern is my rear tires..bought them last November...and need why are they bad now....?
by Roberto A. Dial on 08/20/2025
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of Marcus Stacks. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2016 KIA SORENTO LX/L Owner on 07/29/2025Verified Service
My vehicle needs camshaft work, which estimated costs according to Google are around $1500-$2000 they told me I should buy a new engine for $10,000.00
by Ed Colton on 07/30/2025
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. Ed Colton Service Manager Casey KIA
by James M. on 05/11/2025Verified Service
Good experience....as always..gonna miss my service guy jacob....now gotta get use to the knew guy...
by Roberto A. Dial on 05/12/2025
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We will miss Jacob Bishop as well. Our aim will be to exceed your expectations with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2012 KIA FORTE EX Owner on 03/28/2025Verified Service
Service was satisfactory, took l expected to get the car repaired in addition to the recalls. If I had known it would take longer than initially told, I would have shuttled to shopping. Staff was friendly and courteous
by Roberto A. Dial on 03/29/2025
Thank you so much for the four star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by James M. on 03/02/2025Verified Service
Good service.... but after my oil change...my kia stinger started smoking ....so I don't know what that's about.. but it's going back to the shop on Wednesday morning..
by Roberto A. Dial on 03/03/2025
Thank you so much for the four star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality! I will follow-up with my staff in regard to your upcoming appointment on Wednesday morning. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2020 KIA TELLURIDE S Owner on 02/24/2025Verified Service
Took car in for inspection, did not pass due to a headlight failure, which is under a recall. Less than 30 days ago they supposedly fix/replaced light. So how is it failed on a repair you supposedly fixed
by Ed Colton on 02/25/2025
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. Ed Colton Service Manager Casey KIA
by 2016 KIA SORENTO LX/L Owner on 02/07/2025Verified Service
Honest upfront communication about process. Kept in contact and they did what they said they would do.
by Roberto A. Dial on 02/10/2025
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the wonderful endorsement of my staff! We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by 2018 KIA SEDONA LX Owner on 01/31/2025Verified Service
They left shop grease/dirt on the car door sill. Oil changes are too expensive, and I will be looking for alternatives.
by Ed Colton on 02/05/2025
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. Ed Colton Service Manager Casey Kia
by 2023 KIA SORENTO SX/SXP Owner on 12/25/2024Verified Service
It was very upsetting that I had to beg. Did you get my alignment report they claimed the printer was out of paper.But I shouldn't have had to ask for it, but it's always something.Overall, it was an easy service.This time
by Roberto A Dial on 12/26/2024
Thank you so much for the four star review! We are extremely grateful for the opportunity to take care of your service needs. I apologize for any inconvenience during your last visit. We strive to exceed the expectations of all of our guests with radical hospitality! Please let me know if you need any additional assistance.
Sincerely, Roberto A. Dial General Manager
by 2021 KIA TELLURIDE EX Owner on 10/10/2024Verified Service
I required a front end alignment for my telluride and the service advisor was professional and kept me informed every step of the way.
by Roberto A. Dial on 11/10/2024
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. Also thank you for the positive endorsement of my staff. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
by James M. on 06/01/2024Verified Service
This tyme want so good..I had to leave my kar..got a loaner....loaner was on empty..put gas in loaner..told dearship that the loaner was on empty..ask them what are yall gonna a do about me putting gas in the loaner...shrugged shoulders and nothing was said..
by Ed Colton on 06/03/2024
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. Ed Colton Service Manager Casey Kia
by 2013 KIA SOUL +/!/SPORT Owner on 09/09/2021Verified Service
Took long then expected but I wouldnt trust my vehicle to be serviced by anyone but Casey, because when I leave there I no that I have been well taken care of , my vehicle is safe, Im safe and I havent been overcharged. Would definitely recommend this place to anyone who needs their vehicle serviced
by Roberto A. Dial on 11/15/2023
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager
by 2011 KIA SORENTO EX Owner on 05/12/2021Verified Service
Took in for TSB. They called saying the TSB had been completed but, the check engine light came on after SRS servicing. I was told I would not be charged a diagnostics fee as the problem came after they had completed service. Symptom was the vehicle is running rough.
by Ed Colton on 11/15/2023
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern.
Ed Colton
Service Manager
Casey Kia
by Lisa M. on 02/18/2021Verified Service
During inspection that bearings, in the alternator have gone bad and alternator shaft bearing worn. They had removed the right front wheel liner and removed the drive belt and replaced new alternator and new drive belt / drove verify vehicle charging correctly. I drove my car and everything went normal.:-)
by Roberto A. Dial on 11/15/2023
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality. We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial -General Manager
by 2011 KIA SORENTO BASE/LX Owner on 10/16/2020Verified Service
My rear door handle just popped of in my hand one day. I believe it was a call back. The service dept just seem to just ignore the possibility. Cost about 400.00 to replace a 30.00 handle on a door.
My radio just stopped playing one day that cost over 800.00 to replace. My car is a 2011 kia Sorento with less than 70,000 miles. That s/b a call back. Dealer never check
by Ed Colton on 11/15/2023
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern.
Ed Colton
Service Manager
Casey Kia
by 2021 KIA TELLURIDE S Owner on 09/16/2025Verified Service
Needed a 2nd trip to complete the repair of Tie Rods.
by Ed Colton on 09/17/2025
Thank you for the review. I apologize that this happened. We strive to provide five star service! Feel free to call me direct @ 757-988-2243 to discuss your concern. -Ed Colton Service Manager Casey KIA
by Anthonydale703@gmail C. on 08/19/2025Verified Service
My service tech was great. He was extremely helpful
by Roberto A. Dial on 08/20/2025
Thank you so much for the five star review! We are extremely grateful for the opportunity to take care of your service needs. We strive to exceed the expectations of all of our guests with radical hospitality! We look forward to taking care of all of your automotive needs in the future. Sincerely, Roberto A. Dial General Manager
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Service Information
17 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Casey Kia specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Steering & Suspension
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Casey Kia specializes in these makes, in addition to many others.
What do verified customers think about Casey Kia in Newport News, VA? Verified customers who visit Casey Kia in Newport News, VA rate this business 4.5 out of 5 stars, with 104 reviews. 17 customers favorited this location.How can I contact Casey Kia in Newport News, VA? To reach the sales team at Casey Kia in Newport News, VA, call (757) 643-7201. To reach the service department, call (757) 249-8000Does Casey Kia in Newport News, VA have a service center? Yes, Casey Kia in Newport News, VA does have a service center. You can contact the service department at (757) 249-8000.
