by 2013 ACURA TSX Owner on 03/01/2025Verified Service
The service department at Carter Acura always take excellent care of my car. It feels like a new car after every service. Camille and Sherie at excellent service advisors!
by 2015 ACURA TLX Owner on 02/07/2025Verified Service
My new go to mechanic! Had a great experience with TJ for multiple services with my car all due at the same time including a factory recall. He was easy to communicate with. Smooth no hassle experience from start to finish.
by 2013 ACURA RDX TECHNOLOGY Owner on 01/28/2025Verified Service
Service was prompt and efficient. They worked on what the car needed fixed and gave recommendations on what future maintenance to focus next.
by 2016 ACURA MDX TECH Owner on 01/24/2025Verified Service
As always service was great. Staff very professional and friendly. Kept me informed and updated while I waited.
by 2021 ACURA RDX ADVANCE/PMC EDITION Owner on 12/19/2024Verified Service
They accommodated my needs well. Got the recall taken care of (with the last part) and fixed a slowly leaking tire in addition to B maintenance. Took about four hours, but they would have given me a car to use if I wanted one.
by 2019 ACURA RDX ADVANCE Owner on 12/14/2024Verified Service
Khadeejah is the best. She's been my service advisor a few times, and each time she is competent AND cheery. That's difficult in customer service. Great service!
by 2004 ACURA TL Owner on 12/13/2024Verified Service
There is too much to like to say it all--but special Kudos to Ryan for moving my vehicle maintenance along in a timely manner.
by 2018 ACURA TLX ADVANCE Owner on 12/04/2024Verified Service
I had a great experience at Carter Acura of Lynnwood. Selina was very caring about my concerns and solved my issue in a timely manner. The service here is great, and I do not dread putting my vehicle in service; it is always a pleasant experience.
by 2022 ACURA MDX A-SPEC Owner on 12/03/2024Verified Service
Somehow my battery was bad after only 2.5 years and they tested it and replaced it for free! Great service as usual!
by 2010 HONDA ELEMENT EX Owner on 11/13/2024Verified Service
Customer service is great there the shop foreman explained everything to me that needed to be done so I'm very impressed and will definitely be taking my car back there
by 2013 ACURA TSX Owner on 11/03/2024Verified Service
Carter Acura has consistently been a superior customer service experience for me. I have tried other dealer service companies and always come back to Carter! Sherie is awesome to work with!
by 2020 ACURA RDX Owner on 11/03/2024Verified Service
Great Customer service Also looking at the new cars that had good interest rates for the month of November
by 2005 ACURA MDX Owner on 10/16/2024Verified Service
After 20 years of keeping my car in great shape, so very disappointed in them. The last year has seen a change in this dealership. So many fixes that were missed last year and their work compromised other things so had to go in 4 days later.
by 2011 ACURA RDX TECHNOLOGY Owner on 10/05/2024Verified Service
I love how they always go above and beyond to find ways to fit my schedulewhich is pretty inconvenient. The service was fast and great
by 2013 ACURA MDX TECH Owner on 09/20/2024Verified Service
I have been servicing my car for the last 10 years at Carter Acura Lynnwood. Camille Lim was knowledgeable and wonderful to interact with. I would definitely go there again to get my car serviced.
by 2004 ACURA TL Owner on 09/13/2024Verified Service
As usual, the personnel at Carter Acura were friendly, proficient, excellent in their communication--as well as in their repair of my vehicle.
It is always worth having my car towed there!
by 2004 ACURA TL Owner on 07/11/2024Verified Service
I was treated with clarity and respect. The additional work I had not expected to be done was completed promptly. The level of communication was excellent.
by 2015 ACURA TLX TECH Owner on 05/09/2024Verified Service
Well trained service staff, specifically Khadeejah, that made the check in and out process a breeze. I genuinely appreciate the use of technology to keep me informed on any issues or service recommendations that were discovered during my recall procedure. I will definitely be visiting again for service needs and possibly a vehicle purchase in the future.
by 2011 ACURA RDX TECHNOLOGY Owner on 02/13/2024Verified Service
Migrating is a really hard thing to do especially when you don't have anyone else to rely on on this matter. Carter Acura has continually demonstrated great support, and costumer service and always has made me feel at home.
I will always come back to take care of my car there
by 2004 ACURA TL Owner on 01/25/2024Verified Service
Very quick service for the B Scheduled maintenance and replacing the front hood struts. They were finally able to fix the clock that comes with my nav system that had been 4 hours off for a couple of years. I wanted the broken center console cup holder lid replaced but they
said that you had to replace the whole center console for almost $500 so I decided not to do that.
