I took my car in for service and to have the battery checked under warranty. They kept it for almost 5 hours, telling me the battery was testing fine. When they finally gave me my car back, it wouldn't start. They kept it for another two hours because it wouldn't start, and in the end, they told me they would replace the battery but wouldn't honor the warranty because their tests showed the battery was fine. Very poor service at that dealership.
by NATHALIE COMAS on 03/28/2026
Thank you for your feedback. We sincerely regret the frustration you experienced during your visit. We understand how concerning it must have been to encounter starting issues after the initial battery test. Battery performance and warranty coverage are determined based on manufacturer testing guidelines, which can sometimes differ from real-time conditions. That said, we recognize the importance of clear communication and a smooth experience, and your feedback will be reviewed internally as we continue to improve our processes.
by 2018 NISSAN ARMADA SV/SL/PLATINUM Owner on 01/05/2026Verified Service
Work done on a timely manner. The wifi was very spottywould not connect.
by NATHALIE COMAS on 03/28/2026
Thank you for your feedback! We're glad to hear your service was completed in a timely manner. We also appreciate you bringing the Wi-Fi issue to our attention, as we understand how important a reliable connection is during your visit. We'll be sure to look into this. Thank you for your support!
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 01/03/2026Verified Service
Great service and Stephanie was great
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear you had a great experience and that Stephanie took great care of you. We'll be sure to share your feedback with her. We truly appreciate your support!
by 2022 NISSAN ALTIMA SR Owner on 01/03/2026Verified Service
No hassle, no pressure. Easy communication
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear you experienced easy communication with no hassle or pressure. That's exactly the experience we strive to provide. We truly appreciate your support!
by 2024 NISSAN ROGUE SV Owner on 12/30/2025Verified Service
Everyone was very compassion with my needs.
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear our team showed compassion and took care of your needs. We truly appreciate your trust and look forward to assisting you again!
by 2015 NISSAN ROGUE S/SL/SV Owner on 12/28/2025Verified Service
I did not like that my car was not washed.
by NATHALIE COMAS on 03/28/2026
Thank you for your feedback. We apologize that your vehicle was not washed during your visit. We understand how important those finishing touches are to the overall experience, and we appreciate you bringing this to our attention. We'll take this into consideration as we continue to improve our service.
by 2021 NISSAN ALTIMA SR Owner on 12/25/2025Verified Service
Love it good service and friendly
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear you loved the experience and received friendly, great service. We truly appreciate your support!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 12/21/2025Verified Service
The service was great. Brianna was very helpful & friendly.
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear you had a great experience and that Brianna was helpful and friendly. We'll be sure to share your feedback with her. We truly appreciate your support!
by 2020 NISSAN ALTIMA SR Owner on 12/18/2025Verified Service
Miss Briana took good care of me.
by NATHALIE COMAS on 03/28/2026
Thank you for your kind words! We're glad to hear Briana took great care of you. We'll be sure to share your feedback with her. We truly appreciate your support!
by 2021 NISSAN ROGUE S Owner on 12/18/2025Verified Service
Edgar is the best service advisor, I go to this dealership for the customer service
by NATHALIE COMAS on 03/31/2026
Thank you for your kind words! We're so glad to hear that Edgar provided you with such an excellent experience. He will truly appreciate your recognition. Delivering outstanding customer service is what we strive for every day, and we're grateful for your continued trust in our dealership!
by 2020 NISSAN ALTIMA 2.5 S Owner on 12/17/2025Verified Service
They did the repair that was needed but the customer service was something that needed work.
by NATHALIE COMAS on 03/31/2026
Thank you for your feedback. We're glad to hear the repair was completed as needed, but we're sorry to learn that your experience with our customer service did not meet expectations. Providing both quality repairs and excellent service is very important to us, and your input helps us improve. We truly appreciate you bringing this to our attention.
by 2020 NISSAN PATHFINDER SL Owner on 12/16/2025Verified Service
GREAT CUSTOMER SERVICE AND SHOP
by NATHALIE COMAS on 03/31/2026
Thank you for your great feedback! We're happy to hear you had an excellent experience with our customer service and shop. We truly appreciate your support and look forward to assisting you again!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 12/16/2025Verified Service
Great service, nice waiting area. Knowledgeable staff.
by NATHALIE COMAS on 03/31/2026
Thank you for your kind feedback! We're glad you enjoyed our service, comfortable waiting area, and knowledgeable team. We truly appreciate your trust and look forward to assisting you again!
by 2017 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 12/14/2025Verified Service
Everyone was very informative and kind.
by NATHALIE COMAS on 03/31/2026
Thank you for your kind feedback! We're glad to hear our team was informative and kind throughout your experience. We truly appreciate your support and look forward to assisting you again!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 12/10/2025Verified Service
It was great. Brianna was helpful & friendly.
by NATHALIE COMAS on 03/31/2026
Thank you for your kind feedback! We're glad to hear you had a great experience and that Brianna was helpful and friendly. She will truly appreciate your recognition. We look forward to assisting you again!
by 2023 NISSAN ROGUE SV Owner on 12/10/2025Verified Service
Always excellent, I will love to continue going to Carson nissan
by NATHALIE COMAS on 03/31/2026
Thank you for your continued trust and kind words! We're delighted to hear you've consistently had an excellent experience with us. It truly means a lot that you choose Carson Nissanwe look forward to taking care of you for many visits to come!
by 2023 NISSAN ROGUE SV Owner on 11/25/2025Verified Service
Excelent, they are really profesionals
by NATHALIE COMAS on 03/31/2026
Thank you for your kind words! We're glad to hear you had an excellent experience and found our team to be true professionals. We truly appreciate your support!
by 2017 NISSAN ROGUE S/SL Owner on 11/22/2025Verified Service
great service
excellent pricing
by NATHALIE COMAS on 03/31/2026
Thank you for your great feedback! We're glad to hear you had an excellent experience with both our service and pricing. We truly appreciate your support and look forward to assisting you again!
by Valsin Antoine F. on 11/22/2025Verified Service
Good maintenance and customer service.
by NATHALIE COMAS on 03/31/2026
Thank you for your kind feedback! We're glad to hear you received great maintenance service and customer care. We truly appreciate your trust and look forward to assisting you again!
by Antonio S. on 11/15/2025Verified Service
I had a very bad experience with the dealership. I took my car in for service and a battery check because it was under warranty, and after an hour they called me to say my car was ready. The representative told me the battery was fine, only that the mechanic had shorted one terminal, but that it was okay. When I tried to take my car, it wouldn't start, and they took it back to the shop. It took me another 5 hours to tell me they were going to replace the battery, but that they wouldn't honor the warranty. That's very unprofessional of their employees not to follow the warranty policies.
by NATHALIE COMAS on 04/03/2026
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit. This is not the level of service we strive to provide. Your concerns regarding the battery diagnosis and warranty coverage are important to us, and we would like the opportunity to review your case further. Please contact us directly so we can assist you and work toward a resolution.
