by 2019 VOLKSWAGEN ATLAS SE Owner on 10/02/2021Verified Service
The worst ever. Its a shame I bought my car here. When ready to upgrade, I would rather drive further but not coming back here.
Oh, and mask wearing on a chin, why do it at all. (The person that helped me).
Found out there was a recall on my car, wish they told me before coming in (came in originally for oil change) to plan the time better.
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by 2009 VOLKSWAGEN NEW BEETLE S Owner on 09/18/2021Verified Service
Brought my car in for a check up and told them the glove box was jammed. They said $75-100 to fix it. When I came to pick it up, the handle was broken off. He said we didnt charge you WHAT? You all broke the handle off. So then he gave me a deal to only pay $213 for the part to fix it. Scam. Wont be back
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by 2017 VOLKSWAGEN JETTA S Owner on 12/03/2020Verified Service
I did do an oil change, but am still "burning too much gas".
Found out last Tuesday that I needed more service on my tires! Too expensive: I needed an alignment, two new tires, and a rotation: $450!
And, I found out that my car has two "upcoming recalls"!
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by Lisa G. on 08/22/2020Verified Shopper
Christian was incredibly professional and quite on the ball. Unfortunately, my mechanic found the transmission was probably on it's way out. I told the manager that the transmission fluid was dark and trans was making squeaking noises, and that the engine mount needed to be fixed on one side (per my mechanic) Went online a couple days after, and the price was up by $500. Guess the VW mechanics did something. i didn't buy the car...
by Venus Kunasek on 04/19/2021
Thank you for leaving a review for us, Lisa. We're thankful to have you as a customer, and we hope to see you again soon. Have a great day!
by 2015 VOLKSWAGEN TIGUAN S/SE/SEL/R-LINE Owner on 04/28/2020Verified Service
They helped me in a situation which I was misquoted and for way less $. They are great over at VW off Independance. MARK Took good care of me and my vehicle and was honest. For that reason I will go back and forever use them no matter what vehicle I own!!
by Richard on 07/10/2023
Thank you for the great review! Thank you for the feedback! Our team is thrilled to hear such a great review! We look forward to serving you in the future! Welcome to the Carolina Volkswagen Family.
Richard Crosby (General Manager)
by 2012 VOLKSWAGEN PASSAT SE Owner on 11/15/2018Verified Service
When I picked up my car and drove off the light bulb indicator beeped and stayed on for a while then went off. The next day my tire pressure indicator light came on and I reset it after a day. Not sure why this came on since part of my service was to Rotate tires. Shouldnt the air pressure have been checked and the indicator reset? Now the bulb indicator is back on. Very frustrating after just leaving car for service.
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by 2008 VOLKSWAGEN NEW BEETLE CONVERT S Owner on 05/22/2018Verified Service
After a decade-long relationship with Carolina Volkswagen, this service was poorly handled by the dealership. It was the first time I felt that I was being patronized, misled, and poorly-informed by my service representative. I am now questioning whether I will ever deal with Carolina Volkswagen again.
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by 2014 VOLKSWAGEN TOUAREG TDI Owner on 12/01/2017Verified Service
I took my VW Touareg TDI into the dealership to get the approved EPA/CARB diesel emissions fix done. I dropped my car off and was given a loaner as they mentioned it would take a couple days to order the parts and then about 3-4 hours to complete the repairs. I picked up my car a few days later and everything was good to go. It was a really quick and efficient process from dropping off my car to picking it up from the dealership.
by Richard on 07/10/2023
Thank you for the great review! Thank you for the feedback! Our team is thrilled to hear such a great review! We look forward to serving you in the future! Welcome to the Carolina Volkswagen Family.
Richard Crosby (General Manager)
by 2014 VOLKSWAGEN PASSAT SE Owner on 04/17/2017Verified Service
Certain services were carried out that I was specifically asked about and I said to wait. There were extremely high labor charges for simple tasks such as changing an air filter. The final price was much higher than what I was quoted.
I was totally taken advantage of.
by Richard on 07/10/2023
Hello, My name is Richard and I am the General Manage here at CVW. Please accept my sincere apologies for your recent negative experience. Im sorry to hear you were less than satisfied. Our goal is always the total satisfaction of our customers. Id like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 704-537-2336. We value our customers opinions, and thank you for bringing this to our attention. Respectfully, Richard Crosby, General Manager.
by 2014 VOLKSWAGEN TOUAREG TDI Owner on 12/07/2016Verified Service
I found a nail in my relatively new tire so I took it in to Carolina VW to repair, come to find out that it wasn't repaired and a new tire was needed. Carolina VW notified me that the tire was covered by my warranty and repaired for no charge! Saved me $300+ and the service was completed extremely quick.
by Richard on 07/10/2023
Thank you for the great review! Thank you for the feedback! Our team is thrilled to hear such a great review! We look forward to serving you in the future! Welcome to the Carolina Volkswagen Family.
Richard Crosby (General Manager)
by 2014 VOLKSWAGEN JETTA SE Owner on 05/16/2026Verified Service
Quick service, friendly service reps. Explain in detail what is needed.
by 2020 VOLKSWAGEN TIGUAN S Owner on 05/02/2026Verified Service
Excellent, timely care. Very kind and thorough staff
by 2015 VOLKSWAGEN TOUAREG Owner on 05/01/2026Verified Service
Wonderful shop. Very efficient. Olga is great. Prices very reasonable.
by 2017 VOLKSWAGEN JETTA SEL/SEL PREMIUM Owner on 04/16/2026Verified Service
Thanks! Great customer service.
by 2019 VOLKSWAGEN TIGUAN SE/SEL/RLN JET/RLN Owner on 04/13/2026Verified Service
Great customer service!!!!!!!!!!!!!
by 2017 VOLKSWAGEN JETTA SE Owner on 04/13/2026Verified Service
They performed a State Inspection
by 2018 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner on 04/06/2026Verified Service
Great service. Great communication.
by 2012 VOLKSWAGEN JETTA TDI Owner on 04/04/2026Verified Service
The Mike took care of me 100%% they took care of me fast
by 2019 VOLKSWAGEN BEETLE S/FINAL SE/SEL/SE Owner on 04/03/2026Verified Service
Always satisfied. Service department is always open about maintenance and quality of work
by 2025 VOLKSWAGEN JETTA S Owner on 04/02/2026Verified Service
Professional service by service advisor Jeremy Allison and the tech worker's who worked on the car
