I did go to their office after being on email with some other person. The Sales lady was very kind and personable - but the dealership office itself was a bit weird - disheveled looking - just unkept looking in my opinion.
Prior to going by their office, the person who emailed me seemed to have no interest in selling me a car. I did find a car at another place. Thank you!
by 2013 BMW X5 XDRIVE35I Shopper on 07/11/2022Verified Shopper
These 5 stars are just based off the customer service alone.. Sam Francis was the best. He text me the CARFAX and pics of the vehicle before I even came in or made my decision on purchasing. Plus showed me how much would be needed to fit my monthly payment budget. Regrettably... I didn't get my car through them. Nonetheless. I RECOMMEND THIS PLACE TO EVERYONE. I still thank you for ALL you did
by Christy Lyons on 09/05/2022
Thank you so much for your feedback! We understanding buying a car is an experience not a transaction, so we take great pride in making sure our customers understand we are here to help guide them through the buying processes and not to just sell a vehicle. Next time you are in the market give us a call. We would love another chance to earn your business.
Thank you,
Carma Team
by 2015 TOYOTA TACOMA DOUBLE CAB/TRD PRO Shopper on 12/19/2021Verified Purchase
I bought a 2015 toyota tacoma 4x4, cracked windsheild, painted flat black with wat appears to b a rattlecan, doorjams were left blue the roofliner had been removed still i snt lined up, spare , jack, jack toolbag missing, the finish i s coming off the wheels! One key & key fob missing! They wrote asis on it while i waited for them to clean it up! Anything. I found theyjumped on asis!!
by 2015 VOLKSWAGEN CC SPORT Shopper on 09/04/2021Verified Purchase
Not good , cost me another 2, 000 dollars to get it inspected. The car horn did not work , back up camera did not work , the left mirror fell of the car , needed new tires , and break pads and rotors new on the car . Never got to see the car , only on line . Never buy a car again without seeing it and driving it . The car was not as advertised, should have told me these things needed to be fixed , horrible experience.
by David Love on 09/09/2021
Keith,
I'm really sorry that this is how your experience was. We strive to give all of our customer a great experience through the transparancy we try so hard to provide. We understand that buying a vehicle remotely comes with its own challenges, which is why we sent videos prior to the sale and also why we helped you cover the cost that you incured after the sale. If there is anything we can do to help you moving forward, please let us know!
by Martin H. on 05/05/2021Verified Purchase
The dealer was very professional I say myself the car was really nice I purchased a car great place to go to consider buying a car. I selection Carfax has proven they are really genuine on the information they share with you I wouldn't have the car checked out by a mechanic no problems at all thumbs up the Carfax and the car dealership
by 2004 LEXUS GX 470 Shopper on 04/13/2021Verified Shopper
Had interest in a vehicle and it sold before I could look at it. No problem. I opted out of their daily emails trying to sell me other vehicles....at least 4 times....but Vinessa, the autobot doesnt care. She keeps them coming. Hard to think Id ever buy a vehicle here. They dont seem to listen very well.
by Capathia J. on 12/02/2019Verified Purchase
My experience over the phone was lovely and for the most part the purchase was good.I have had to contact Carma since the purchase and the dealer is sometimes non responsive which is not good business. I cannot give them 5 stars because of this. I wish they would call back after a message is left and just call when they've promised.
by Otelia T. on 12/24/2018Verified Shopper
I wanted a certain VEHICLE and when i began to ask questions about it,i was Ignored. It felt like they didnt want to answer any questions about major automotive issues and it was mostly dudes in the building,so they really had me waiting almost 2 hours to get a test drive before i was acknowledged and i just walked out. Never felt so disrespected with 15k in my pocket.
by Jaime A. on 04/15/2025Verified Shopper
They never answer to emails. I have tried on different occasions for two different cars with no result/answer at all.
by Phyllis P. on 02/08/2025Verified Shopper
Communication around 4x. Loved the look of the HRV but doesn't have power seats or sunroof. I'm still looking at your inventory but not interested at all in vehicles with high mileage
by John D. on 01/29/2025Verified Shopper
Very helpful and friendly. The lady who called was able to answer my questions. Turns out it wasn't what I was looking for, but would do business with this company based on my interaction with them.
by Carmen A. on 09/23/2024Verified Shopper
Was really bad. The car has a flat tire no battery. They didn't said any about the car when we get there. And more things.
by Manager on 09/24/2024
We apologize for the experience on the 2007 Prius. We have driven this car over 50 miles and it appears that there was a small nail on one of the test drives and we did take care of this within an hour. We were able to run it to our shop quickly. With almost 200 units in inventory things do happen and we did try to take are of it quickly. This is a Hybrid and it is not possible that there is no battery. It has a normal battery and the hybrid battery. The car drove fine once we fixed the tire. Of course it will not start or drive with no battery. We do have some new staff and when you start a prius the engine does not immediately turn on as it is uses hybrid battery on the start so maybe there was some confusion on that. We try our best to monitor our lot for any thing like flat tires but we are human and all we can do is apologize and try to fix anything as soon as we know about it.
by Michael W. on 07/30/2024Verified Shopper
Awi was very nice, very informative. When I had a question, she could not answer, she brought introduced another guy who was equally easy going and informative. Mt experience with them was great. I just did not like the car after driving it.
by David W. on 03/02/2024Verified Purchase
Hey what's up this David Walker I was wondering if y'all do financing on that card here my number too
by Mark J. on 02/03/2024Verified Shopper
Were quick to respond, however, after reading multiple reviews on this dealership I decided it would be prudent to take my business elsewhere.
by Manager on 02/04/2024
We appreciate your feedback. We are striving for continual improvement and customer satisfaction is our top priority. We take all feedback seriously and will use your comments to improve our services. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly.
by Charles K. on 08/26/2022Verified Shopper
i I found them to have auto's to have to many miles on them for the price they were asking.. I did not buy a tacoma pickup from them ,
by Carma Team on 09/05/2022
Thank you for taking the time to write a review Charles. Although, we have have some cars that have high mileage we have a large selection of cars with below or at market average miles. If you are still in the market I would be happy to work with you personally or have another member of our management team help you find your next vehicle!
Thanks
Carma
by Phillip S. on 08/25/2022Verified Shopper
When I went to the dealership they sent the car out for detailing, I never had a chance to drive the car.
by Christy Lyons on 09/05/2022
Hi Phillip. I am sorry we didn't have the vehicle at the main lot when you arrived. We would love to try to regain your trust. We have put additional checks and balances in place to minimize this from happening in the future. If you are still in the market please reach out directly and ask for a manager. We would love to work to earn your business and show you a different experience.
Thanks,
Carma Team
by 2011 CADILLAC CTS LUXURY COLLECTION Shopper on 06/27/2022Verified Shopper
The car didnt look nothing like the advertisement. Worn down interior. As if they used a very old picture to advertise the car.
by GREG MELLOTT on 06/28/2022
We apologize for your experience and interesting review since we only take professional photos with camera gear that we have invested over 3k in. We also only use professional photographers and our descriptions are very detailed like our photos. A blemish is a blemish and if would not be wise to mislead people with photos that were not accurate or up to date. We would encourage you to reach out to our General Manager David to discuss what you see that is not accurate on the Cadillac. We do value all feedback and it only helps us to get better. Thank you.
by 2013 GMC TERRAIN DENALI Shopper on 03/11/2022Verified Shopper
The price was right, except I would have to pay half the car price to buy and still make payments on it? They won't finance under 25000? You guessed it the car didn't cost that much. But it's priced with a 10% down payment listing.
by Kenneth S. on 04/30/2021Verified Purchase
Best car buying I have ever had. No pressure and we were allowed to drive the truck as long as we needed. Thanks guys!!!!!
