by 2012 ACURA ZDX TECH Owner on 02/05/2020Verified Service
My second time here, and I will continue coming here for top quality service, excellent customer service, lovely waiting area, and speedy repairs/service. I cant say enough about Los Gatos Acura! Shouldve made the switch from Stevens Creek Acura 4 years ago!
by Los Gatos Acura on 02/06/2020
Hi there, thank you for the great review! We are so pleased to hear our team has given you excellent service. We truly appreciate your business and look forward to working with you in the future!
by 2015 ACURA MDX ADVANCE Owner on 12/16/2019Verified Service
Los Gatos Acura has superior customer service and they treat you with the utmost care, they truly care about their customers. They are always easy, quick and accommodating to your needs and service requirements. Having a courtesy car available has been a great benefit when needed. Also, I love having a nice cup of coffee at the refreshment center for my ride home!
by Los Gatos Acura on 12/17/2019
Hi there, we are so happy to know your experience with us was positive. We truly appreciate your business and hope to see you again!
by 2019 ACURA MDX Owner on 11/25/2019Verified Service
My sales guy, Russ was great. But the lady behind the counter that helped me after with the rental car, had very poor customer service. When you asked her a question, she answered it but seems annoyed doing so. Not one smile or eye contact was made. Very rude. otherwise would have been 5 stars
by Los Gatos Acura on 11/26/2019
We take our customers' feedback seriously and would appreciate the opportunity to learn more about any customer service that has left you with a negative impression. Could you please send your preferred contact information directly to me at mark.maxwell@penskeautomotive.com? Thank you! -Mark Maxwell, General Manager, Los Gatos Acura
by 2016 ACURA MDX TECH Owner on 11/12/2019Verified Service
Great service as always! They found a problem with one of my tires I did not know about, put a new tire on and put the claim in for me to Michelin tires. B1 service, new front breaks, flushed fuel lines and a new tire in 1/2 a day. I have never taken my car anywhere else.
by Los Gatos Acura on 11/13/2019
Thank you for the amazing review. We are happy to know that you are more than satisfied with our services. Let us know if there is anything else we can help you with. We look forward to your next visit.
by 2005 ACURA RL Owner on 05/05/2019Verified Service
Eugenia who was my service advisor did an excellent job in keeping me abreast of the cost, applying necessary discounts ( although a tad still expensive cost for my liking after the discounts), and followed up with service progress. Having been bringing my maintenance needs to Acura Service, to get genuine Honda parts and fluids necessary to keep my car in great condition so far..
by 2005 ACURA RL Owner on 03/25/2019Verified Service
Prompt service and good customer service experience and personnel, and fixed the front right halogen intermittent headlight problem because of part unavailability and took a day extra. Customer service dept. is excellent but cost of service is expensive for the time spent on a fix.
by 2018 ACURA MDX TECH Owner on 05/16/2026Verified Service
Excellent overall customer and auto service .
by owner on 05/16/2026
Thank you for recognizing our customer and auto service at Capitol Acura. We appreciate your feedback.
by 2010 ACURA MDX TECH Owner on 05/16/2026Verified Service
The advisor "George" was very nice and clear to explain all the necessary work in my car.
by owner on 05/16/2026
We appreciate your feedback about our team's clear explanations. Thank you for choosing Capitol Acura.
by 2024 ACURA RDX TECHNOLOGY Owner on 05/14/2026Verified Service
They service technician was kind and took care of my car.
by owner on 05/14/2026
Thank you for your feedback. We're glad our team was able to assist with your car. We appreciate you choosing Capitol Acura.
by 2026 ACURA MDX ADVANCE Owner on 05/06/2026Verified Service
I had an excellent experience with the service department at Capital Acura, and I want to especially recognize Hector for his outstanding service.
Hector went above and beyond from start to finish. He was professional, knowledgeable, and incredibly attentive to every detail. He took the time to clearly explain what my car needed, kept me updated throughout the process, and made sure everything was handled efficiently.
What really stood out was his honesty and genuine carehe made me feel confident that my car was in the right hands. The entire process was smooth, transparent, and stress-free, which is not always easy to find when it comes to car service.
The service team at Capital Acura is top-notch, and Hector truly sets the standard for customer care. I highly recommend asking for him if you want a seamless and trustworthy service experience.
by owner on 05/06/2026
Thank you for sharing your detailed experience with our service team at Capitol Acura. We appreciate your recognition of the professionalism and care you received. Your recommendation means a lot to us.
by 2015 ACURA TLX Owner on 05/03/2026Verified Service
I brought my 2015 Acura TLX to Capital Acura Expressway for what should have been a routine oil change and tire rotation. Instead of a straightforward service experience, I was immediately told as soon as I walked in that I was "in for a big surprise" and that because they had no records of my vehicle ever being serviced with Acura, I would need a minimum of $1,800 in work.
That statement was completely inaccurate.
I have owned this vehicle for years, and all service performed since I've owned it has been done through Acura dealerships, specifically Acura Stevens Creek and Capital Acura Expressway. In fact, I had maintenance completed there previously, including an oil change, tire rotation, and replacement of the cabin and engine air filters.
What made this even more frustrating is that the same advisor had helped me before, yet still presented false information about my vehicle history and recommended services I had already completed. He also gave me an estimate of around $500 for my visit by adding items like filters without clearly explaining that they were being included, when I came in expecting a routine service closer to the quoted coupon price for an oil change and tire rotation.
After asking him to pull my service history using my VIN, the records clearly showed extensive Acura dealership service history.
Customers should be able to trust the information they are given, especially when it comes to expensive repair recommendations. Being told you need thousands of dollars in work based on inaccurate information before anyone has even properly reviewed the vehicle is unacceptable and felt highly misleading.
I would not recommend this location based on my experience. Transparency, accuracy, and honesty should come first.
by owner on 05/03/2026
Hello. Your feedback is important to us. I would appreciate the opportunity to speak with you about your experience with our Service Department regarding the customer care you received, your vehicle history, and the recommended maintenance for your vehicle. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Best Regards, Ben Vanderhule, Management Team, Capitol Acura, bvanderhule@penskeautomotive.com
by 2020 ACURA MDX ADVANCE Owner on 05/01/2026Verified Service
Good communication Ethernet service writer and customer
by owner on 05/01/2026
Thank you for recognizing the communication from our Ethernet service writer. We appreciate your feedback at Capitol Acura.
by 2010 ACURA TSX Owner on 05/01/2026Verified Service
Excellent as always Good service!!!
by owner on 05/01/2026
Thank you for your positive feedback on our service at Capitol Acura.
by 2015 ACURA MDX TECH Owner on 04/30/2026Verified Service
George Centeno is a great service advisor! Very friendly, knowledgeable, and efficient.
by owner on 04/30/2026
Thank you for recognizing the service you received. We appreciate your feedback about our team at Capitol Acura.
by 2016 ACURA ILX Owner on 04/20/2026Verified Service
All went well. Always have the oil changed at this place.
by owner on 04/21/2026
Thank you for trusting Capitol Acura with your oil changes. We appreciate your continued business.
by 2013 ACURA MDX TECH Owner on 04/19/2026Verified Service
Done well. Car was taken good care of.
by owner on 04/19/2026
Thank you for your feedback. We're glad your car was well cared for at Capitol Acura.
by 2019 ACURA RDX ADVANCE Owner on 04/16/2026Verified Service
This is my third Acura. Service is supreme
by owner on 04/16/2026
Thanks for trusting Capitol Acura with your third Acura. We appreciate your loyalty.
by 2016 ACURA ILX Owner on 04/15/2026Verified Service
Excellent and quick service. Service writer , George was very professional
by owner on 04/16/2026
Thank you for recognizing our quick service and professionalism at Capitol Acura. We appreciate your feedback.
by 2024 ACURA ZDX A-SPEC Owner on 04/09/2026Verified Service
The service Representative is friendly
No car wash after service
by owner on 04/09/2026
Thank you for noting our team's friendliness. We appreciate your feedback about the car wash. Please contact us directly if you'd like to discuss your experience further.
by 2015 ACURA TLX ADVANCE Owner on 04/07/2026Verified Service
Waiting area was under construction!
by owner on 04/08/2026
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Capitol Acura. I would like the opportunity to discuss your experience with us about the state of the waiting area. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Ben Vanderhule, Management Team, Capitol Acura, bvanderhule@penskeautomotive.com
