by 2018 SUBARU FORESTER 2.5I Owner on 07/10/2026Verified Service
I like the service department work. They do a very good job.
I didn't like the fact that the dealership won't pay for a Lyft home anymore (and I only live five minutes away) if the work takes more than an hour and a half. I have back problems and need a place to lie down. There is no place in the Dealership for me for that.
by Camelback Volkswagen Subaru on 07/15/2026
Thank you for your feedback! We're glad our service team has met your expectations. We sincerely apologize for the inconvenience regarding transportation and accommodations during longer visits.
by 2018 VOLKSWAGEN TIGUAN SE/SEL 4MOTION Owner on 07/09/2026Verified Service
The employee s were nice, attentive and professional, however after being there for several hours, I was told my vehicle could not be repaired. I told my vehicle to my personal mechanic and he told me that the vehicle could be repaired and he would perform the work.
by Camelback Subaru on 07/16/2026
We appreciate you sharing both the positive and challenging parts of your visit. Our goal is to provide every customer with knowledgeable guidance and a service experience they can feel confident in, and your feedback is important to us. Please contact Frank Cheyney, our Service Director, at 602-847-8536 so we can learn more about your experience.
by 2023 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 06/20/2026Verified Service
I've had my Tiguan for three months when the A/C failed. Took it in on a Monday picked it up on Friday. I had to rent a car as there were no loaners available. Every day to find out the status of my vehicle I needed to call sometimes multiple times. I use my Vehicle for my job.
by Camelback Volkswagen Subaru on 06/24/2026
Thank you for taking the time to share your experience. We understand how important reliable transportation and clear communication are, especially when your vehicle plays a key role in your daily work. Our team is committed to supporting customers throughout the service process and keeping them informed as repairs are completed. Please contact Frank Cheyney, our Service Director, at 602-847-8536 if you would like to discuss your visit in more detail.
by 2026 SUBARU FORESTER PREMIUM Owner on 06/18/2026Verified Service
I wouldn't go to this dealer again. I bought 5 cars from this place and the person working there told me that I was the problem after I complained that the service department shut off my Bluetooth from the display area and set my air conditioning to low instead of my setting. I'm the problem.
by Camelback Subaru on 06/22/2026
We understand your concerns regarding your recent experience and the interaction you've described with our team. We strive to treat every customer with respect and address all concerns professionally and thoroughly. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please feel free to contact Frank Cheyney, our Service Director, at 602-847-8536 if you would like to discuss your experience further.
by 2021 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 05/21/2026Verified Service
Services were provided to complete the complimentary cleaning / paint protection, however, after completed, there was a crack in my windshield. I did let the technician know, and he told me that there was probably a chip which expanded to a crack during the washing due to the cold water on the hot car. I was told to contact my insurance.
by Camelback Subaru on 05/26/2026
We are disappointed to hear about your recent experience and the concerns shared regarding the condition of your vehicle following service completion. We strive to provide careful handling and quality workmanship throughout every step of the process. We appreciate all feedback as it helps us review procedures and maintain consistency in customer care across our team. Please contact our Service Director, Frank Cheyney, at 602-847-8539 to discuss this further.
by 2025 SUBARU FORESTER LIMITED Owner on 05/10/2026Verified Service
My service guy neglected to vacuum the car like it was supposed to per my lease agreement with Subaru, but then he said he could take it over to the detail shop, but it's gonna take another three hours to get it vacuumed. How does it take three hours to vacuum a car?
by Camelback Volkswagen Subaru on 05/21/2026
We understand how frustrating it can be when an expected part of your visit is overlooked and the proposed wait time adds further inconvenience. Our goal is always to provide a smooth and attentive experience, and we appreciate feedback that helps us improve how we serve our guests. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 so we can learn more about your visit and continue the conversation.
by 2023 VOLKSWAGEN ID.4 S Owner on 05/04/2026Verified Service
Brought vehicle in to get serviced for a rattling noise in the steering column. Salesperson stated warranty will cover repair. Left vehicle at dealer for the warranty service. Salesperson stated problem was fixed and resolved. In reality, the same noise was still heard while driving and was not fixed as the salesperson stated.
by Camelback Subaru on 05/08/2026
We are disappointed to hear about your recent experience and understand how frustrating it can be when a vehicle concern is believed to be resolved but continues after service. We also understand the importance of clear and accurate communication regarding repair status and expectations throughout the process. We remain committed to providing thorough diagnostics, quality repairs, and consistent communication during every visit. Feedback like this is important as we continue working to improve the overall service experience. Please contact Frank Cheyney, our Service Director, at 602-847-8536 for assistance.
by Tamara A. on 05/02/2026Verified Service
Service as always is exceptional. My service advisor Mark, Chris and the CBVW Service Manager Frank Cheney are always available to answer questions and service my vehicle with minimum wait time.
30 Yrs and they will continue to be my go to dealership service department.
by Camelback Subaru on 05/06/2026
We are overjoyed to hear about your outstanding experience with our service team. Your loyalty over three decades truly means the world to us, and we're honored that you continue to choose Camelback Subaru for your automotive needs. It's wonderful to know that our service advisors and management consistently provide you with quick responses to your questions and efficient vehicle care with minimal wait times. Your trust in our service department for so many years reflects the dedication our team puts into every customer interaction. Thank you for sharing your positive experience and for being such a valued part of our automotive family.
by 2019 VOLKSWAGEN GTI S/SE/AUTOBAHN/RABBIT Owner on 04/30/2026Verified Service
Inspection missed coolant level below minimum line; had to buy coolant and fill myself (easier than taking back to dealer and waiting). Otherwise, the issue (sunroof) was fixed, comp zactek applied, and car returned cleaner than when I dropped it off.
by Camelback Subaru on 05/04/2026
We are glad to hear that your sunroof issue was resolved and that you noticed your vehicle was returned in excellent condition. We understand your concern about the coolant level not being caught during the inspection process, and we appreciate you taking the time to share this feedback with us. Your experience helps us identify areas where we can improve our service quality. We're pleased that the repair work met your expectations and that the complementary services provided added value to your visit.
by 2023 JEEP GRAND CHEROKEE TRAILHAWK Owner on 04/28/2026Verified Service
Reported to Carfax that engine oil, cabin air filter, engine air filter, and front brakes replaced. After purchase, independent shop found none of the work completed. Inspection completed within 500 miles of purchase, oil was old, breaks worn, and filters dusty and clogged
by Camelback Subaru on 05/01/2026
We strive to be transparent and ensure every vehicle meets our standards before it reaches our customers, so it's concerning to hear about this experience. We take situations like this seriously and are committed to reviewing what may have happened to improve our processes. Our goal is always to provide dependable vehicles and accurate information at the time of sale. Please reach out to Rhett Hook, Sales Manager, at 602-265-6600 so we can learn more and work toward a resolution.
by Akhan A. on 04/24/2026Verified Service
Mark Dimendoza was amazing! He is definitely one of the best service representatives we've had at any dealership. The car was serviced within about 2 hours, which is much faster than other dealerships. They also made sure that we were comfortable while waiting. Overall, awesome experience and I will definitely be coming back again for our other service needs.
by Camelback Subaru on 04/28/2026
Thank you for sharing your wonderful experience! We're thrilled that Mark provided exceptional service and your vehicle was serviced efficiently in two hours. Your kind words mean so much to us. We look forward to welcoming you back for all your future automotive needs!
by 2024 VOLKSWAGEN TIGUAN SE/WOLFSBURG Owner on 04/20/2026Verified Service
I have continuing problems with the Apple Car Play and charging capabilities of the Tiguan. Because it can't be duplicated at the dealer, I'm told to use a charging cord. But that doesn't work. So, I'm left with nothing. This is a well-known issue. I will not be purchasing or leasing another VW product.
by Camelback Volkswagen Subaru on 04/22/2026
We understand how important reliable technology features are and strive to support our customers in resolving concerns as effectively as possible. While some issues can be difficult to duplicate, our team remains committed to exploring all available options and providing helpful guidance. We appreciate this feedback as it helps us continue improving the support we offer. Please reach out to Frank Cheyney, our Service Director, at 602-847-8536 so we can discuss your experience further.
by 2026 SUBARU CROSSTREK PREMIUM Shopper on 04/16/2026Verified Purchase
We bought a Subaru Crosstrek from Camelback Subaru. We worked with Gabe he was very knowledgeable and found the car that was perfect for us and did everything in his power to get the deal. We had been in looking at cars a few months earlier and when we were ready to buy we came back to Gabe because he was knowledgeable and easy to work with! We love our Subaru!
by Camelback Subaru on 04/22/2026
We are utterly delighted to hear about your wonderful experience finding the perfect Crosstrek! It sounds like Gabe provided exactly the kind of knowledgeable guidance and dedicated service that makes car buying a positive experience. We're thrilled that his expertise helped you find just what you were looking for and that he made the process smooth and enjoyable. The fact that you returned to work with him specifically speaks volumes about the trust he built with you. Thank you for choosing Camelback Subaru, and we hope you continue to love every mile in your new Subaru!
by 2021 SUBARU ASCENT PREMIUM Owner on 04/10/2026Verified Service
I really like camelback Subaru. The service department is outstanding all the service managers especially Ian is very, very nice. They're all very knowledgeable. They keep you updated on the process of your car. I live in Chandler and I drive all the way out to Camelback Subaru just for the service of Ian and the service manager is there at Camelback Subaru.
by Camelback Subaru on 04/15/2026
We greatly appreciate your wonderful feedback about your experience with our service department. It's fantastic to hear that you find our team knowledgeable and appreciate how we keep you informed throughout your vehicle's service process. Your recognition of Ian and our service managers means so much to us. We understand that driving from Chandler is quite a journey, and we're truly honored that you choose Camelback Subaru for your service needs. Your trust and loyalty inspire us to continue delivering the exceptional care that keeps you coming back.
by 2023 VOLKSWAGEN ARTEON SEL PREMIUM R-LINE Owner on 03/22/2026Verified Service
Chris Parker saved our vacation! Down from Utah for the week, our Arteon battery failed at our hotel. I called Camelback VW and Chris suggested we take advantage of the Roadside Assistance benefit. A guy came and bumped t the car for free, and we drove to the dealership where they repaired our battery under warranty in less than two hours. Kudos and many thanks to Chris, 10/10 stars!!
by Camelback Volkswagen Subaru on 03/27/2026
We greatly appreciate your wonderful feedback about your experience with us. It sounds like Chris provided exactly the kind of helpful guidance you needed during a stressful situation while visiting from Utah. We understand how concerning it can be when your vehicle has issues away from home, and we're delighted that our team could connect you with the roadside assistance benefit to get you back on the road quickly. Having your battery repaired under warranty in under two hours shows our commitment to efficient service when our customers need it most. Your kind words about Chris and our service team mean so much to us. We hope the rest of your vacation went smoothly!
by 2021 SUBARU ASCENT PREMIUM Owner on 03/10/2026Verified Service
Because they are always very thorough with checking out the car. If they have to keep the car they offer you a loaner car. They're very polite very helpful very explanatory when it comes to what needs to be repaired on your car with pictures and videos which I think is great. A lot of reason dealers don't do that. I would highly recommend Camelback Subaru for service.
by Camelback Volkswagen Subaru on 03/17/2026
Thank you for your wonderful feedback about your service experience. We're delighted to hear how our comprehensive vehicle inspections and detailed explanations made such a positive impression. It means a lot to know that our team's thoroughness in checking your vehicle and providing visual documentation through pictures and videos has been valuable to you. We understand how important it is to have clear communication about any needed repairs, and we're proud that our approach stands out. Your appreciation for our loaner car service and the politeness of our staff truly brightens our day. Thank you for recommending us for service - your trust in our team motivates us to continue delivering exceptional care.
by 2019 SUBARU ASCENT PREMIUM Owner on 03/07/2026Verified Service
The service representatives are always attentive. If Iian is busy with another customer, someone always jumps in to assist. Since my car would be kept for the day, I was immediately offered a loaner so I could do my other errands. My service was completed when promised.
by Camelback Volkswagen Subaru on 03/12/2026
We are utterly delighted to hear about your positive experience with our service team. Your recognition of how our representatives work together to ensure you receive prompt attention, even when staff members are assisting other customers, truly means a lot to us. We're pleased that the loaner vehicle option allowed you to continue with your day while your vehicle was being serviced. Most importantly, we're glad we delivered on our commitment to complete your service as scheduled. Your feedback reinforces our dedication to providing reliable and considerate service to every customer who trusts us with their vehicle.
by 2016 VOLKSWAGEN BEETLE SE/SEL Owner on 03/07/2026Verified Service
Service Avidir Chris Parker did a great job. He got car delivered as promised; highlighted an additional service vehicle might need. Provided cost. Explained it But let me make decision. Very professional. He will be my go to person in future transactions.
by Camelback Volkswagen Subaru on 03/12/2026
We are ecstatic to hear about your outstanding experience with Chris Parker. It's wonderful to know that he delivered your vehicle as promised and took the time to explain additional services your car might need while providing transparent pricing information. We truly appreciate you highlighting his professional approach in letting you make informed decisions about your vehicle's care. Your confidence in choosing Chris for future service needs means everything to us, and we look forward to continuing to provide you with the exceptional service you deserve.
by 2026 SUBARU OUTBACK PREMIUM Shopper on 01/20/2026Verified Purchase
Sales Staff is great to work with, follow-up after the sale was excellent.
Service Department is very sharp with competent mechanics and costs are very reasonable.
Overall, I have purchased 4 cars from Camelback Subaru and maintained (mostly) with the dealerships help.
by Camelback Volkswagen Subaru on 01/22/2026
Thank you for sharing your wonderful experience with our team. It's fantastic to hear that our sales staff provided you with excellent service and maintained strong communication after your purchase. We're delighted that you found our service department mechanics to be skilled and our pricing fair and reasonable. Your loyalty over four vehicle purchases and continued trust in our maintenance services means the world to us. We truly appreciate customers like you who recognize the dedication our team puts into delivering quality care for both you and your vehicles.
by 2019 VOLKSWAGEN TIGUAN SE/SEL/RLN JET/RLN Owner on 01/16/2026Verified Service
I appreciate the ability to schedule appointments on-line for service and the Advisors are all professional and courteous. The only comment I have, while I was informed of the service time, was the duration to resolve an "Engine" light. Fortunately, it was just an old battery that needed replacement. I have to also take into consideration that other vehicles were ahead of me in the schedule.
by Camelback Subaru on 01/19/2026
Thank you for your feedback about your service experience. We're glad our online scheduling and professional service advisors met your expectations. We appreciate your patience with the engine light diagnosis and your understanding about the service queue. Thank you for trusting us with your automotive needs.
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19,805 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Camelback Volkswagen Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Camelback Volkswagen Subaru specializes in these makes, in addition to many others.
What do verified customers think about Camelback Volkswagen Subaru in Phoenix, AZ?
Verified customers who visit Camelback Volkswagen Subaru in Phoenix, AZ rate this business 4.5 out of 5 stars, with 2,148 reviews. 19,805 customers favorited this location.
How can I contact Camelback Volkswagen Subaru in Phoenix, AZ?
To reach the sales team at Camelback Volkswagen Subaru in Phoenix, AZ, call (877) 526-0819. To reach the service department, call (855) 771-9635
How can I schedule a service appointment with Camelback Volkswagen Subaru in Phoenix, AZ?
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