Deshan was professional, communicative and patient. Right away I noticed he wasn't pushy like other sales reps/dealers. After spending some time going over numbers we came to an agreement and walked out with a 2021 Highlander. To say I love it, is an understatement. Thank you Deshan for the great experience.
by Casey B. on 06/06/2025Verified Shopper
Approved for car, told them when I would be available to pick it up, and they sold it. It is there prerogative to do that, but I could have bought it that day if they didnt play games on the price. Never again for this guy.
by Rob H. on 02/03/2025Verified Purchase
Christopher, Jenny, Frank and Anthony were great to work with from initial contact through completion of the deal. They stayed in contact with good updates and not really a lot of pressure like other dealerships. Highly recommend!
by James C. on 12/15/2024Verified Shopper
This dealership is an absolute joke. I have them a second chance because I really liked the car I found. Both times I made an appointment and showed up and the car wasn't there.
by Dylan G. on 10/24/2024Verified Shopper
The worst customer service of any dealership I've ever been to. On several occasions I tried to get information from them and buy a car but they never called or wrote back. Awful place.
by 2018 LEXUS RX 350 BASE/350 F-SPORT Shopper on 04/01/2024Verified Shopper
Salesperson was slow to respond and didn't have the energy I expected from a car salesperson. All contact was text, email and phone. If you like a slower pace of business these guys may be the place for you to go to. I did not buy a car at this dealership.
by 2016 FORD MUSTANG Shopper on 01/23/2023Verified Shopper
they had a mustang listed which was getting smog, clean up no pics on site. kept in contact on my end kept calling them to get update would also tell me the same thing its getting some work done it will be ready in two days. two days later same thing, call again same thing again. two weeks later they delisted the vehicle from carfax. kept lying about the car. never buy from them. NO COMMUNICATION.
by 2013 CHEVROLET CRUZE LT Shopper on 12/27/2021Verified Purchase
I inquired about a car at this dealership and when I got there I as unable to view it. the car was actually being worked on. It would have been nice if either someone told me when they responded to the message that I was interested in the car or that the car was not available to view for another 2-3 days!
by Joy A. on 07/05/2021Verified Purchase
ABSOLUTELY horrible - after Kevin initially contacted me because he saw I was interested he NEVER followed up with me via email regarding trading my car for the MKZ after several attempts from me to him via email he just just never responded.
I later saw the same car advertised for double the price he was offering.
I would NEVER recommend him nor his dealership to ANYONE .
by Athena C. on 10/15/2020Verified Shopper
I made an appointment to go look at the car and when I got there they told me that the car had been sold it was no longer available come to find out its still on the website on your website it has not been sold so I drove all the way out to Santa Ana from San Bernardino for nothing
by Kenny Escobar on 10/16/2020
Hi Athena, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Latee W. on 06/21/2020Verified Shopper
The car was in the shop about to be worked on for transmission issues! I looked at another car took two weeks for them to return a call! They ran my credit 6 times to get me financed through a company I had been pre approved !!! I was told to never go back in that dealership again!!! You know what youre right I will never go somewhere that Im not wanted!
by Kenny Escobar on 08/16/2020
Hi Latee, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Jennifer H. on 04/03/2020Verified Shopper
Got a call and an email about this car being available. Went to the dealer. The person who came and talked to us said they could not find the keys to this car at the moment, and if they couldnt find it at all, they can have one made. What?!? You dont even have the ORIGINAL keys to this car?? RED FLAG to me. Makes me wonder what else is wrong with the car. Sorry Ill pass.
by Kenny Escobar on 08/16/2020
Hi Jennifer, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Joseph S. on 03/24/2020Verified Shopper
Call five or six days prior to making the appointment Viewing vehicle ... I asked that they call me last Wednesday to confirm that the vehicle was still there 150 miles south of me No one ever called to confirm I received an email a week later, trying to solicit my business :-(((
by Kenny Escobar on 08/16/2020
Hi Joseph, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Samuel S. on 02/14/2020Verified Shopper
THEY WERE VERY RUDE, COULD NOT FINANCE THE CAR, WANTED ME TO COME TO CALIFORNIA TO SIGN PAPERWORK, EVENTHOUGH I LIVE IN FLORIDA AND I DON'T FLY. I WAS WILLING TO HAVE THE PAPERWORK NOTARIZED AND FAXED. I'M VERY DISAPPIONTED WITH THIS DEALER AND THEY HAVE THE CAR I REALLY WANT.
by Kenny Escobar on 08/16/2020
Hi Samuel, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Wanda G. on 11/19/2019Verified Shopper
The classic bait and switch. Twice they have done it to me. They tell you that the car is there to come and test drive. You get there and the car is there but its being worked on. Next time same car come down and test drive and then you find out it was sold two hours ago.
by Kenny Escobar on 08/16/2020
Hi Wanda, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Travis G. on 08/28/2019Verified Shopper
I made a cash offer and they just kept sending me a fourm letter trying to get me to fill out a application for financing. I didn't need financing I just wanted a answer for my offer (yes or no) which I never received. Went somewhere else to make my purchase. I would not recommend this company to anyone they don't take care of cash customers.
by Kenny Escobar on 08/16/2020
Hi Travis, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Donna D. on 03/17/2019Verified Shopper
I contacted the dealer about a vehicle in stock and said I would be there the next day to look at it.
When we were about to go for the test drive the battery was dead. Wouldn't you think as a dealer you'd be prepared and have a look at the car to be shown? They did put a new battery in but they also could not find the other car listed that I had come to see
by Kenny Escobar on 08/16/2020
Hi Donna, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Victoria R. on 06/19/2018Verified Purchase
At first the guy who helped me seemed very honest and later I realized he wasnt. I was told my tags would be taken care of and I never received my updated tags. Also I noticed the price of the vehicle was wrong but way after I signed off the paperwork. My fault for not really paying attention but I thought this guy was being honest with me. I wouldnt recommend buying a vehicle here.
by Kenny Escobar on 08/16/2020
Hi Victoria, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Randy A. on 06/18/2018Verified Shopper
I called twice before making the 50 mile trip to Santa Ana to make sure that the car i wanted was physically there and available. I get down there and we JUST sold that one, but here is one you might like. Then they tack on a $995 transaction fee. Waste of time....
by Kenny Escobar on 08/16/2020
Hi Randy, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Jonathan B. on 08/26/2024Verified Shopper
My salesman was visibly tired, not very interested in being at work.
What do verified customers think about California Motors Direct - Santa Ana in Santa Ana, CA? Verified customers who visit California Motors Direct - Santa Ana in Santa Ana, CA rate this business 2.5 out of 5 stars, with 65 reviews.How can I contact California Motors Direct - Santa Ana in Santa Ana, CA? To reach the sales team at California Motors Direct - Santa Ana in Santa Ana, CA, call (657) 332-2601
