The worst ever!! We had been texting for 3 days-had a specific car we wanted to drive, & possibly buy-with cash-when we arrived, no one knew anything-nothing was prepared-didn't even have the car we had been talking about for 3 days-it was unbelievable-and we drove 1 hour each way to get there. Never been so disappointed by a business-ever
by 2023 DODGE CHALLENGER SXT Shopper on 07/27/2025Verified Shopper
I dealt with a man named Nick. He was not very helpful and would not consider any of my suggestions. I told him that I didn't want to rush the buy of the car but he was determined to make a sale. I DID NOT like his style of customer care. I will never do business with that dealership again.
by Noel L. on 11/25/2024Verified Shopper
The people and vehicles were good, but I didn't like the price. I'm use to only paying for asking price, plus taxes, and doc fees...nothing else. I eventually got what I wanted at another dealership.
by 2016 FORD MUSTANG SHELBY GT350 Shopper on 04/05/2021Verified Purchase
I purchased there car at there price. they would not go any lower. They promised me new tires only for the back. i went back after a couple of days when they said they would have them and i waited hours for them to only tell me they only give used tires for a $51,000.00 vehicle. they did not go by there contract of two new tires for my car. they gave me used ones so i can get by. be careful. with them
by Donna C. on 07/21/2020Verified Shopper
Got to test drive but when I arrange to have my mechanic to check the car for me. I was told car in the shop to get fixed and was told by staff Juan will call me back when car is back to the dealer. No one call me and when I called to find out whats going on. I was told the car not on the list for sale. I felt the dealer is just playing games with their customers and wasting my times
by Kenny Escobar on 08/16/2020
Hi Donna, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Judith G. on 09/15/2025Verified Shopper
Follow up calls and emails were plentiful however I decided on a different car
by Carina H. on 05/13/2025Verified Shopper
Everything was going well. I was looking at a Civic. I ended doing a soft pull on my credit which said that it would not hit my credit with a hard inquiry. Well the day that I was suppose to go in I get a alert from my credit saying I have a new hard inquiry. I call experian and I told them that I only did a soft pull. They say that the dealer actually ran the credit. I asked the dealer and they denied it. Experian said only way to remove it is if the dealer calls them to do it. They said they wouldn't do it. I had to file a complaint with the CA Attorney General. I never signed or gave authorization to run my credit as a hard pull. Save yourself time. They are very dishonest.
by Olivia L. on 03/24/2025Verified Shopper
Classic scammers. The list price + dealer fees + anti-theft + some other random non-negotiable add-ons. You will be going back and forth and certainly wasting your time. I found a better deal at Carmax-- and no hassle. These guys are frauds using the classic "We gotta make x amount of money or else we're losing" type of salesman. What sad little lives they live. These men only work here because they don't have the balls or knowledge to work somewhere actually legit.
by Jim B. on 01/05/2024Verified Purchase
Abe was the best. He always went out of his way to answer my questions and suggest solutions to any obstacles.
by 2018 SMART FORTWO Shopper on 07/31/2021Verified Purchase
I've had issues with my automobile since I drove it off the lot. The salesperson was receptive but now I am unable to get the Store Manager to phone me to discuss.
by Brandon H. on 07/28/2021Verified Purchase
I have eally bad credit, but somehow sales rep Andrew was still able to get me into a car :-). Absolutely would recommend this place to others. THANKS GUYS FOR MY NEW INSIGHT... I LOVE IT!!!
by Helia A. on 11/26/2020Verified Purchase
The employees were amiable, yet irresponsible in a sense that they forgot small details.
The vehicle we purchased, upon further inspection, was visually faulty with numerous scratches and missing/broken vehicle parts.
by Kenny Escobar on 12/24/2020
Hi Helia, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. I would love to speak with you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Elio P. on 06/19/2020Verified Purchase
Bryant was very knowledgeable about the car information I wanted to know . He was very helpful and very nice . Very professional. He was fast and easy to work with . He help me a lot .
by Kenny Escobar on 08/16/2020
Thank you!
by Felice G. on 06/05/2019Verified Purchase
I had a great experience at California Motors Direct! The wait was long, but they took very good care of me! I bought my car and in love with her!!
by Kenny Escobar on 08/16/2020
Thank you!
by Edward H. on 05/27/2019Verified Shopper
Very customer friendly, open to giving as much info as needed, with inventory, making you feel as though I would be comfortable buying car there.
by Kenny Escobar on 08/16/2020
Thank you!
by Arturo P. on 09/06/2018Verified Shopper
Searching for a vehicle through Carfax via their website is easy and they are very informative. I enjoy using their website.
by Kenny Escobar on 08/16/2020
Thank you!
by Roberto P. on 09/05/2018Verified Shopper
Price advertised has additional fees, not the right way of doing business, advertise the final price minus the DMV fees and taxes so the customers dont get surprised when they show up at the dealer.
by Kenny Escobar on 08/16/2020
Hi Roberto, my name is Kenny in our Customer Service Department. Thank you for sharing your experience with us. We are constantly looking for ways to improve our customer service. I would love speak to you to discuss your experience in further detail. Please call or email me 909-529-5900 / kenny@cmdocx.com. Thank you!
by Sergio R. on 10/17/2023Verified Purchase
Very helpful great service would recommend this place to anyone looking for a good deal
by Schel K. on 09/08/2023Verified Shopper
I drove two hours to go see the car at the scheduled time. When I arrived I waited for another hour while they said the car was being detailed. When they finally pulled the car up nothing had been done. Not a good start. Then once in the car there were things not working all of which the dealer said would be taken care of so not to worry. Once we had worked the financing out I came down a second time to sign paperwork and had asked in writing and over the phone that they make sure car was detailed and paperwork was ready to sign as I was coming from two hours away and had limited time. I was assured everything was ready. When I arrived the car wasnt ready, had not been detailed and then when I test drive the car again AC was making loud noise and there was horrible exhaust coming out. When I told the dealer that I was not comfortable moving forward with that car they did nothing not even suggest another car on their lot that might fit my needs. I would have fired the sakes person if they were on my team. If they cant even get a car detailed and ready how can you trust they would actually get the items fixed that they promised. Dont trust these guys!
by Sergio A. on 09/10/2021Verified Shopper
Used car
Car needed some adjustments. TLC.
salesman extended possibilities.
What do verified customers think about California Motors Direct - Montclair in Montclair, CA? Verified customers who visit California Motors Direct - Montclair in Montclair, CA rate this business 2.9 out of 5 stars, with 27 reviews.How can I contact California Motors Direct - Montclair in Montclair, CA? To reach the sales team at California Motors Direct - Montclair in Montclair, CA, call (909) 310-4047
