by 2023 CADILLAC ESCALADE ESV SPORT Owner on 02/22/2025Verified Service
What an amazing experience I had this time. Alek, my Service Advisor is phenomenal. He goes above and beyond and was very professional and knowledgeable for my car needs. I continue to look forward in working with him. Thank you Alek for all that you do!
by Cameron on 02/24/2025
Good day and thanks for taking the time to leave us such a great review! We will be sure to forward your comments to Alek and the rest of the team. We look forward to working with you again in the future on any and all vehicle needs. -Cam
by 2023 CADILLAC ESCALADE ESV SPORT Owner on 01/05/2025Verified Service
I liked everything. These guys are amazing and my Service Advisor Alek, was extremely professional, kind and extremely supportive. Gary the Service Manager is always accommodating and helps so much with all of our needs. Love coming to this service center. You guys are the best!
by Cameron on 01/06/2025
Good day and thanks for taking the time to leave us such a great review. We are very happy to hear that Alek and Gary were able to provide you with the service you deserve. We look forward to working with you again in the future.
by 2017 CADILLAC ESCALADE PREMIUM LUXURY Owner on 09/05/2023Verified Service
second time i took the car in to be fixed. The wiper fluid would not come out the spray channel to the front window. Now for the second time it briefly worked and then clogged up again.They needed to replace it but they did not.Now i have to go back a third time.
by Caitlyn on 09/06/2023
Hello, I am sorry to hear that the level of service we hold ourselves to was not presented to you. I would like to help make this better if you can email me with contact information I will work towards a solution, caitlyn.stenberg@cadillacsouthsanfrancisco.com - Caitlyn
by 2015 CADILLAC SRX PERFORMANCE COLLECTIO Owner on 09/13/2022Verified Service
Excellent customer service and quality of work! One very important concern I have when working with a mechanic is will they listen to my concerns, the answer is YES they did. They kept me informed on the progress and answered all my questions. If you want quality work and excellent customer Service Cadillac South SF is for you!
by 2012 GMC TERRAIN SLE Owner on 06/12/2022Verified Service
Very good service and communication. Four stars because vehicle alignment was not done properly first time, having to go back a second time to get it fixed. They did not provide the vehicle alignment report and did not provide images of struts that were replaced to understand what had happened to them.
besides that, everything else worked perfectly and customer attention was perfect. would recommend having a service done here.
by Michaell R. on 06/07/2026Verified Service
The technician are good and Dallas, Marshall, the service guy. He was good to thank you
by 2025 CADILLAC OPTIQ LUXURY Owner on 05/26/2026Verified Service
They took care of my tire concerns for free
by Denise Herauf on 05/27/2026
Thank you for your review! We're happy we could help address your tire concerns and get you back on the road with peace of mind. We truly appreciate you supporting Cadillac of South San Francisco and are always here if you need anything in the future!
by 2000 CADILLAC ELDORADO ESC Owner on 05/19/2026Verified Service
I took a lot longer for the services that I wanted.
by Denise Herauf on 05/20/2026
Thank you for your feedback and for choosing us for your service needs. We appreciate your patience and understand that your visit took longer than expected. We know your time is valuable, and we're always working to improve our processes and communication to provide a more efficient experience. We will be sure to share your experience with our management team.
We're glad we had the opportunity to assist you and truly appreciate your support. If there's anything further we can do, please don't hesitate to reach out.
by 2025 CADILLAC ESCALADE ESV PREMIUM LUX Owner on 05/10/2026Verified Service
Really terrible experience.
by Cameron Bart on 05/12/2026
Good day and thanks for taking time to leave us your feedback. We have forwarded your review to our management team and someone will be in contact as soon as possible.
by 2025 CADILLAC ESCALADE ESV PREMIUM LUX Owner on 05/06/2026Verified Service
horrible It would have been better not to have taken the car to that place.
by Cameron Bart on 05/07/2026
Good day and thanks for taking time to leave us your feedback. We have forwarded your comments to our management team and someone will be in contact right away. Thank you
by 2026 CADILLAC VISTIQ SPORT Owner on 03/30/2026Verified Service
Great service. Got a replacement for a hard to find tire. Mounted and installed as scheduled.
by Cameron Bart on 03/30/2026
Good day and thanks for taking the time to leave us such a great review! We look forward to working with you again in the future.
by Michael H. on 03/27/2026Verified Service
Professional service ! My vehicle is like brand new.
by Cameron Bart on 03/30/2026
Good day and thanks for taking the time to leave us such a great review. We look forward to working with you again in the future on any and all vehicle needs.
by Alez C. on 03/26/2026Verified Shopper
Very deceiving ,waste of time ,customer service very poor ..
by Denise Herauf on 04/01/2026
Thank you for taking the time to share your experience. Your feedback is important to us and we would appreciate the opportunity to learn more. Please contact us at customercare@cadillacsouthsanfrancisco.com with the best number to reach you, and our management team will reach out to you directly. Thank you
by Abel D. on 03/21/2026Verified Shopper
Salesman was very nice and helpful. No pressure. Excellent experience!
by Denise Herauf on 04/01/2026
Thank you for the amazing 5 star review Abel! We appreciate your feedback and business and look forward to seeing you for many years to come.
by 2025 CADILLAC CT4 SPORT Owner on 02/14/2026Verified Service
Provide excellent services!
by Cameron Bart on 02/19/2026
Thanks for taking the time to leave us such a great review! We look forward to working with you again in the future on any and all vehicle needs.
by 2020 FORD EXPLORER LIMITED Owner on 02/01/2026Verified Service
They were nice and very professional.
by Cameron Bart on 02/02/2026
Good day and thanks for taking the time to leave us a review! We look forward to working with you again in the future on any and all vehicle needs
by 2018 CADILLAC ATS Owner on 01/22/2026Verified Service
They was very respectful and the manager wayne is a very good guy.
by Cameron Bart on 01/26/2026
Good day and thanks for taking the time to leave us a review! We will be sure to shar your feedback with Wayne and the rest of the team.
by 2012 CADILLAC CTS PERFORMANCE COLLECT Owner on 01/18/2026Verified Service
Davis is very professional. Clean and tidy
by Cameron Bart on 01/19/2026
Good day and thanks for taking the time to leave us such a great review! We will be sure to share your feedback with Davis and the rest of the team.
by Hortencia C. on 12/08/2025Verified Service
The service advisor was great.
by Cameron Bart on 12/09/2025
Good day and thanks for taking the time to leave us such a great review! We will be sure to share your feedback with the rest of the team.
by 2024 CADILLAC LYRIQ LUX Owner on 11/29/2025Verified Service
Speedy service, knowledgeable staff
by Denise Herauf on 12/01/2025
Thank you for the positive feedback! We're glad to hear you received speedy service and found our staff knowledgeable. We appreciate your support and look forward to serving you again!
