by 2018 CADILLAC XT5 Owner on 09/04/2025Verified Service
Service advisor, Aisha Harris was very helpful in repairing my car. My car repair was an emergency- battery replacement, tire monitor system, and oil change. Aisha Harris at Cadillac of Novi made me a priority. I'm very thankful Aisha Harris scheduled me as a walk in to repair my services. I highly recommend Cadillac of Novi and wonderful employees such as Ms.Aisha Harris who care for their customers vehicle and safety
by Cadillac of Novi on 09/04/2025
Thank you so much for your wonderful review! I'm thrilled to hear that Aisha was able to assist you with your emergency repairs, including the battery replacement, tire monitor system, and oil change. At Cadillac of Novi, we always strive to prioritize our customers' needs, and I'm glad to know that Aisha made a positive impact on your experience. We appreciate your recommendation and look forward to serving you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2018 CADILLAC ESCALADE ESV LUXURY Owner on 08/23/2025Verified Service
The service department at Cadillac of Novi is #1. They are courteous, thorough, and provide timely and informative updates. I love the video that they provide as they are inspecting and working on the vehicle so that you know exactly what they are finding and how they want to address it.
by Cadillac of Novi on 08/23/2025
Thank you so much for your wonderful review! I truly appreciate your kind words about the service department here at Cadillac of Novi. I'm glad to hear that you found our team courteous and thorough, and that you enjoyed the informative video updates during your vehicle's inspection. Your satisfaction is our priority, and we look forward to serving you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2018 CADILLAC CT6 LUXURY Owner on 08/20/2025Verified Service
Every time I am in, I receive excellent and responsive service from your team. In particular, I must thank Emily for her kindness and helpfulness on this visit. In the past, I've also received excellent service from Allee and Tom too. All three are kind and knowledgeable. I appreciate them so much and notice the difference in service since this has become a Fox location. Thank you all!
by Cadillac of Novi on 08/20/2025
Thank you so much for your wonderful review! I'm thrilled to hear that you consistently receive excellent and responsive service at Cadillac of Novi. It's great to know that Emily, Allee, and Tom have made such a positive impact on your experiences. I appreciate your recognition of our team's kindness and knowledge. Thank you for choosing us, and we look forward to serving you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2017 CADILLAC CT6 PREMIUM LUXURY Owner on 09/25/2025Verified Service
Service department personnel listened and asked appropriate questions and kept me informed about the progress of how my car evaluation and repair were progressing.
by Cadillac of Novi on 09/26/2025
Thank you for your positive review! I truly appreciate your kind words about our service department. It's great to hear that our team listened and kept you informed throughout your car evaluation and repair process. We strive to provide excellent service at Cadillac of Novi and look forward to serving you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2021 CADILLAC XT4 PREMIUM LUXURY Owner on 08/01/2025Verified Service
Just an overall bad experience with this service department. Too much to write and provide feedback because I honestly feel it will not change anything. New ownership has really declined the service there.
by Cadillac of Novi on 08/05/2025
Thank you for sharing your experience with us. I understand that you had a negative interaction with our service department at Cadillac of Novi, and I appreciate your feedback. We strive to maintain high standards, and your insights are invaluable in helping us improve. I encourage you to reach out to us directly to discuss your concerns further; your satisfaction is important to us. Thank you again for your input.
Sincerely,
Rebecca Clark | General Manager
by 2018 CADILLAC ATS Owner on 07/24/2025Verified Service
Very professional from the Manager Kevin to the service writer Cocoa.
Oil change, new brakes, tires and remote start. They are 2nd to NONE
by Cadillac of Novi on 07/24/2025
Thank you for your kind words! I truly appreciate your recognition of Kevin and Cocoa's professionalism at Cadillac of Novi. It's great to hear that your service, including the oil change, new brakes, tires, and remote start, met your expectations. We look forward to serving you again in the future, whether it be for services, products, or sales!
Sincerely,
Rebecca Clark | General Manager
by 2020 CADILLAC XT5 LUXURY Owner on 04/19/2025Verified Service
Aisha was wonderful to work with. She checked on me several times while I was waiting, which I did not expect. She genuinely cared about my time.
by Cadillac of Novi on 04/19/2025
Thank you for your kind words! We're thrilled to hear that Aisha provided such attentive service during your visit to Cadillac of Novi. We appreciate you sharing your experience and hope to see you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2017 CADILLAC CTS LUXURY Owner on 04/17/2025Verified Service
Professional , welcoming and personable staff who provided frequent progress reports. Waiting lounge was comfortable and impeccably clean. Car was washed after service and my business felt appreciated.
by Cadillac of Novi on 04/17/2025
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience at Cadillac of Novi. It's great to know that our staff made you feel welcomed and kept you informed throughout your visit. We take pride in maintaining a clean and comfortable environment, and we're glad you appreciated that as well. We look forward to seeing you again and continuing to provide you with excellent service!
Sincerely,
Rebecca Clark | General Manager
by 2021 CADILLAC XT6 PREMIUM LUXURY Owner on 04/06/2025Verified Service
The service department was able to address my warranty issue and oilchange in a timely manner and the work was expertly performed.
by Cadillac of Novi on 04/07/2025
Thank you for your wonderful feedback! We're thrilled to hear that our service department at Cadillac of Novi was able to address your warranty issue and complete your oil change in a timely manner. We take pride in our expert workmanship and appreciate your recognition. We look forward to serving you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2018 CADILLAC CT6 PLATINUM CSAV Owner on 04/02/2025Verified Service
Communication from Eamonn through the service process was excellent! The valet coordinator and Pat the driver were also very professional and friendly!
by Cadillac of Novi on 04/03/2025
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with Eamonn and our valet coordinator, as well as Pat the driver. At Cadillac of Novi, we strive for professionalism and friendly service, and it's great to know we met those expectations. We look forward to seeing you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2023 CADILLAC XT4 PREMIUM LUXURY Owner on 03/30/2025Verified Service
I had free oil change at another dealer, which you could not honor.i had to pay $163 for service with the oil change. I wanted to switch to this dealer for my next auto lease.
by Cadillac of Novi on 04/03/2025
Thank you for sharing your experience with us. I understand your concern regarding the oil change and appreciate your feedback. At Cadillac of Novi, we strive to provide exceptional service and value to our customers. It is always our goal to earn your 5-star rating. Please contact us directly so we can learn more about your experience.
Sincerely,
Rebecca Clark | General Manager
by 2022 FORD BRONCO SPORT OUTER BANKS Owner on 03/28/2025Verified Service
Fantastic service! On time and at a great price. Tom is the man to see if you need to visit the service lane!
by Cadillac of Novi on 03/31/2025
Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our service at Cadillac of Novi. Tom will be delighted to know that you recognized his efforts. We look forward to seeing you again for any future service needs!
Sincerely,
Rebecca Clark | General Manager
by 2021 CADILLAC XT6 PREMIUM LUXURY Owner on 03/19/2025Verified Service
Cadillac of Novi is the best dealership and the only one I use. My service advisor Tom, went above and beyond to ensure my vehicle was thoroughly inspected and repaired. I am very grateful and appreciative of his customer service.
by Cadillac of Novi on 03/19/2025
Thank you so much for your kind words! We're thrilled to hear that you had such a great experience at Cadillac of Novi and that Tom provided you with exceptional service. We truly value our customers and appreciate your loyalty. We look forward to assisting you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2017 BUICK LACROSSE PREMIUM Owner on 03/14/2025Verified Service
Liked the prompt, courteous and professional service. My Service Advisor, Aisha, was exceptionally personable.
by Cadillac of Novi on 03/14/2025
Thank you so much for your kind words! We're thrilled to hear that you appreciated the prompt, courteous, and professional service at Cadillac of Novi. Aisha is indeed a valued member of our team, and we're glad she made a positive impression on you. We look forward to seeing you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2020 CADILLAC XT5 SPORT Owner on 02/03/2025Verified Service
I had warranty work done on the radiator and thermostat. Emily did a great job of scheduling and answering questions regarding the timeline.
by Cadillac of Novi on 02/04/2025
Thank you for your wonderful review! We're glad to hear that Emily was able to assist you effectively with your warranty work on the radiator and thermostat. At Cadillac of Novi, we strive to provide excellent service, and your kind words affirm that. We look forward to seeing you again!
Sincerely,
Rebecca Clark | General Manager
by Ac M. on 12/02/2024Verified Service
Service was just what you expect, great service agent, quick service/repair. Auto returned clean and ready to go. Great experience had not been to dealership in a while.
by Cadillac of Novi on 12/03/2024
Thank you for your wonderful review! We are thrilled to hear that you had a great experience at Cadillac of Novi and that our service met your expectations. It's always our goal to provide quick and thorough service, and we're glad your vehicle was returned clean and ready to go. We look forward to seeing you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2023 CADILLAC CT5 LUXURY Owner on 10/20/2024Verified Service
I had an absolutely wonderful advisor who kept me informed on what was going on with my vehicle. Everyone had such a pleasant attitude.
by Cadillac of Novi on 10/22/2024
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with your advisor and that our team at Cadillac of Novi made your visit enjoyable. We always strive to keep our customers informed and provide excellent service. We look forward to seeing you again soon!
Sincerely,
Rebecca Clark | General Manager
by 2019 CADILLAC CTS LUXURY Owner on 10/18/2024Verified Service
Emily greeted me warmly and was efficient in describing my requested service. The work was completed in a timely manner. I'm completely happy with this service visit. Donna M Jones
by Cadillac of Novi on 10/21/2024
Thank you, Donna! We truly appreciate your kind words about your recent service experience at Cadillac of Novi. It's great to hear that Emily provided you with warm and efficient service. We look forward to seeing you again in the future!
Sincerely,
Rebecca Clark | General Manager
by 2021 CADILLAC XT6 PREMIUM LUXURY Owner on 09/22/2024Verified Service
Cadillac of Novi is the best Cadillac dealer I have used. I have been using this dealership since 2013 when I purchased my first Cadillac and will always use this dealership. The staff and service is exceptional and I am very satisfied every time I go for service. I especially appreciate the option of loaner vehicles if my service takes longer than one day.
by Cadillac of Novi on 09/23/2024
Thank you for your wonderful review! We truly appreciate your loyalty to Cadillac of Novi since 2013. It's fantastic to hear that you consistently have exceptional experiences with our staff and services. We're glad you find value in our loaner vehicle option as well. We look forward to continuing to serve you in the future!
Sincerely,
Rebecca Clark | General Manager
by 2017 CADILLAC CT6 PREMIUM LUXURY Owner on 11/29/2023Verified Service
Emily, service rep. was wonderful. My appointment was at 2pm ( tire rotation, oil change, vehicle inspection and car wash). Emily gave a time hour-half. Job completed hour-fifteen minutes. She went over the vehicle inspection report with me and I was on my way back home. Great job Emily. Thank you
by Cadillac of Novi on 11/30/2023
It's great to know that Emily provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know!
Sincerely,
Rebecca Clark | General Manager
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Service Information
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5 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Cadillac of Novi specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Cadillac of Novi specializes in these makes, in addition to many others.
What do verified customers think about Cadillac of Novi in Novi, MI? Verified customers who visit Cadillac of Novi in Novi, MI rate this business 4.8 out of 5 stars, with 137 reviews. 5 customers favorited this location.How can I contact Cadillac of Novi in Novi, MI? To reach the sales team at Cadillac of Novi in Novi, MI, call (248) 283-4334. To reach the service department, call (248) 476-4466How can I schedule a service appointment with Cadillac of Novi in Novi, MI? You can schedule a service appointment at Cadillac of Novi in Novi, MI through CARFAX.What are the shop amenities offered by Cadillac of Novi in Novi, MI? Cadillac of Novi in Novi, MI offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.Does Cadillac of Novi in Novi, MI have a service center? Yes, Cadillac of Novi in Novi, MI does have a service center. You can contact the service department at (248) 476-4466.