by 2024 CADILLAC XT4 LUXURY Owner on 09/21/2025Verified Service
This time the service representative took interest in completing my service request in a timely manner. It didn't take long, and they simi cleaned the vehicle afterwards. Compared to the first time I visited this service department, it took long. In addition, I was told my electrical problem would have to be looked into by setting an appointment due to their electrical technicians only being available on certain days.
by Cadillac of Beverly Hills on 09/22/2025
Thank you for taking the time to share your feedback. We're glad to hear that this visit went smoothly, with your service request handled in a timely manner and your vehicle returned clean. It's also helpful to know about your previous visit so we can continue improving consistency.
Regarding electrical work, you're correctthose repairs often require a specialized technician, and scheduling is needed to ensure the right team member is available. We appreciate your patience and understanding with this process.
Your input helps us refine our service, and we'll continue working to make every visit as efficient and professional as possible.
by 2020 CADILLAC CT5 SPORT Owner on 09/16/2025Verified Service
What I like about coming to Cadillac is that every representative that works with me is very kind and very respectful the first time I had Danny this time I had Sean he was so respectful and so kind just the whole place there you guys all have very kindred spirits and I love that because your spirits wrap around mine that's how come I know they're kindred thank you so much Cadillac for accommodating me on Saturday
by Cadillac of Beverly Hills on 09/17/2025
Thank you so much for sharing your kind words. We're grateful to hear that our entire team made you feel respected and cared for during your visits. Creating a welcoming and positive atmosphere for our guests is always our top priority, and knowing you felt that way means the world to us. We look forward to seeing you again and continuing to provide the service and care you deserve.
by 2024 CADILLAC LYRIQ TECH Owner on 06/15/2025Verified Service
Service Adviser Sean was very professional as always, Sean checked me in right away and processed my paperwork quickly so I was in and out on no time I received a text message before I got home advising me to contact him if I had any questions about my vehicles service. Beverly Hills Cadillac delivers "First time Quality and First time Service"
by Cadillac of Beverly Hills on 06/18/2025
Thank you for your kind words and continued trust in Beverly Hills Cadillac! We're proud to have Sean on our team and thrilled to hear he provided you with quick, professional service from start to finish. We look forward to seeing you again!
by 2023 CADILLAC XT4 SPORT Owner on 05/08/2025Verified Service
They did not take the things that I reported about the car seriously. Two different chronic problems that have been happening every since I have owned the car, they still contend that they can not replicate; Upon picking up the vehicle I was able "replicate" one of the problems 3 or 4 times within a 30 seconds with the service manager seated in my car.
by Cadillac of Beverly Hills on 05/09/2025
Thank you for sharing your experience. Your feedback is important, and it's clear that the concerns you raised should have received more attention. If you would like to discuss this matter further or ensure it gets the proper follow-up, please feel free to reach out directly to our management team.
by 2024 CADILLAC LYRIQ TECH Owner on 02/13/2025Verified Service
There wasn't much to do, Just rotate the tires. I lost the texting feature whereby a voice reads a text to me. I must have pressed the wrong button? How do I get it back? Perhaps you can send me a screen shot of what to press, or a video?
Thanks
by Cadillac of Beverly Hills on 02/14/2025
Thank you for your feedback! We're glad we could assist with your tire rotation. As for the text-to-speech feature, it sounds like it may have been accidentally disabled. We'd be happy to guide you through re-enabling it! Don't hesitate to get in touch with us directly, and we can provide step-by-step instructions or a video to help get it back up and running. Let us know how we can assist you further!
by 2023 CADILLAC ESCALADE ESV SPORT PLATIN Owner on 02/07/2025Verified Service
The car keeps losing or burning oil for no apperent reason with no leakage they keep on telling me its idle for long time thats why i need to keep adding oil between services thats bolony they know it i know it the 2023 escallade has deffective engine. I have 4 other cars don't even drive much and am a dr so not uber diver or etc., they keep running me around and waisting my time giving me much more stress in my life
by Cadillac of Beverly Hills on 02/07/2025
We understand how frustrating this situation must be, and we appreciate you sharing your experience. Your concerns deserve to be properly addressed, and we want to ensure you receive the support you need. If there's anything further we can do to assist or escalate this matter, please let us know we value your time and want to help find a resolution.
by 2014 CADILLAC ATS LUXURY Owner on 01/31/2025Verified Service
I liked the Service of Ricardo Vera - he expained what needed to be done - and I waited you your nice waiting room ... a while later Ricardo explained what had been done....the costs involved... and after I paid my bill, he walked me to my car.
Thank you
by Cadillac of Beverly Hills on 01/31/2025
Thank you for sharing your experience! We're so glad to hear that Ricardo took great care of you and provided clear explanations throughout your service. We appreciate your feedback and look forward to seeing you again!
by 2019 CADILLAC XTS LUXURY Owner on 11/05/2024Verified Service
I love Beverly Hills Cadillac. The service advisors are awesome; detailed; thorough and always making sure the customer is satisfied. I want to also acknowledge the repair technicians for there expertise in putting our vehicles back together with quality and in a timely manner
by Cadillac of Beverly Hills on 11/06/2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that our service advisors' dedication and the repair technicians' expertise left such a positive impression. Ensuring quality service and customer satisfaction is always our top priority, and we're glad to know we've delivered that for you. We look forward to continuing to keep your vehicle in top shape!
by 2020 CADILLAC XT5 PREMIUM LUXURY Owner on 11/02/2024Verified Service
Too much to say so I will say I was treated with so much disrespect and was told go tell the Service manager he didn't care..I have a few more months of service I'm leaving and going to Penske in Torrance... my treatment was horrible. I don't even want to go back for the free oil change.....purchased my car here cash out no payments.. I felt like a joke...
by Cadillac of Beverly Hills on 11/05/2024
Thank you for sharing your experience with us. Your feedback is incredibly valuable, and it's essential for us to understand when we've fallen short of expectations. We're committed to ensuring all our customers feel respected and well-served, and I'll make sure your concerns are brought to the team's attention to prevent this in the future.
by 2018 CADILLAC ESCALADE Owner on 09/02/2025Verified Service
Ricardo and service department was very helpful. Explain everything to me and very concerned. I appreciate that.
by Cadillac of Beverly Hills on 09/05/2025
Thank you for sharing your experience! We're happy to hear that Ricardo and the service department took the time to explain everything clearly and showed genuine care throughout the process. We appreciate your feedback and look forward to assisting you again!
by 2020 CADILLAC CT5 SPORT Owner on 07/20/2025Verified Service
Danny Ortega did a very good job w/ my car they even washed it i wasn't there over 2hrs. Cadillac did a very impressive job thank you so much
by Cadillac of Beverly Hills on 07/23/2025
Thank you for the kind words! We're so glad to hear Danny Ortega took great care of you and your vehicle. We're proud to provide efficient, quality serviceand a clean car is always a plus! We appreciate you choosing Cadillac of Beverly Hills.
by 2020 CADILLAC CT5 SPORT Owner on 06/16/2025Verified Service
I liked my experience with the customer service tech it didn't take long I was there for only an hour they even washed my car thank you cad of Beverly Hills
by Cadillac of Beverly Hills on 06/18/2025
Thank you for sharing your experience! We're so glad to hear your visit was quick and smooth and that you left with a freshly washed car. We appreciate your trust in Cadillac of Beverly Hills and look forward to seeing you next time!
by 2024 CADILLAC LYRIQ TECH Owner on 06/15/2025Verified Service
What a great team of service staff Ricardo and Sean are the very best thanks guys for an excellent job.
by Cadillac of Beverly Hills on 06/18/2025
Thank you for the kind words! We're proud to have Ricardo and Sean on our team and thrilled to hear they provided you with excellent service. We look forward to seeing you again!
by 2024 CADILLAC XT4 LUXURY Owner on 05/26/2025Verified Service
I thought that it was a place for full service but you have to schedule for whatever it is that you may need done due to the days being spread our for different service categories.
by Cadillac of Beverly Hills on 05/27/2025
Thank you for your feedback. We understand how it can be confusing, and we appreciate you bringing this to our attention. To ensure the best service and minimize wait times, we do schedule specific services on certain days. We're always working to improve the experience, and your input helps us do just that. Please don't hesitate to reach out if you need help schedulingwe're here to assist!
by 2021 GMC YUKON/DENALI Owner on 05/22/2025Verified Service
Truck was pigging they said it was normal for all 6.2 litter engines. I disagree! I bought the car New in 21 and just started hearing it. Still pigging.
by Cadillac of Beverly Hills on 05/22/2025
Thank you for sharing your concern. We understand how frustrating it can be when something doesn't feel right with your vehicle, especially when you've owned it since new. While some engine noise can be considered normal, especially in high-performance 6.2L engines, we take your feedback seriously. We want to invite you back for a more in-depth inspection to ensure nothing is being overlooked. Please reach out to our service department directly.
by 2024 CADILLAC LYRIQ TECH Owner on 05/13/2025Verified Service
Always professional..Always friendly. Always caring and the willingness to do more than just service my cars
by Cadillac of Beverly Hills on 05/15/2025
Thank you for your kind words! We truly appreciate your loyalty and are glad to hear our team continues to exceed your expectations. We're always here whenever you need us!
by 2024 CADILLAC LYRIQ TECH Owner on 04/02/2025Verified Service
I love my new Service Advisor, Sean Miles. He seems to know what he is doing and can answer questions. He is very professional and helpful.
by Cadillac of Beverly Hills on 04/02/2025
Thank you for your feedback! We're delighted to hear that Sean Miles provided you with professional and knowledgeable service. We appreciate your trust in our team and look forward to assisting you again in the future!
by 2021 CADILLAC XT5 PREMIUM LUXURY Owner on 03/31/2025Verified Service
Took my car in without and appt because of a message that kept coming on. They knew right away what it was
by Cadillac of Beverly Hills on 03/31/2025
We're glad we could quickly identify the issue and assist you without an appointment. Our team is always here to help whenever you need us!
by 2019 CADILLAC CT6 PLATINUM CSAV Owner on 02/27/2025Verified Service
Professional and competent. Fast and perfect service. My car now runs better than ever. Thanks Cadallic of BH.
by Cadillac of Beverly Hills on 02/28/2025
Thank you for your great feedback! We're thrilled to hear that you received fast and perfect service and that your car is running better than ever. We appreciate your trust in Cadillac of Beverly Hills and look forward to serving you again!
by 2018 CADILLAC ATS Owner on 01/10/2025Verified Service
My service advisor, Sean, was informative, helpful and my service was completed in a little over an hour. Outstanding!
There was nothing I didn't like.
by Cadillac of Beverly Hills on 01/10/2025
Thank you for the wonderful feedback! We're thrilled to hear Sean provided you with informative and helpful service and that your visit was quick and efficient. We look forward to assisting you again in the future!
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Service Information
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378 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Cadillac of Beverly Hills specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Cadillac of Beverly Hills specializes in these makes, in addition to many others.
What do verified customers think about Cadillac of Beverly Hills in Beverly Hills, CA? Verified customers who visit Cadillac of Beverly Hills in Beverly Hills, CA rate this business 4.4 out of 5 stars, with 154 reviews. 378 customers favorited this location.How can I contact Cadillac of Beverly Hills in Beverly Hills, CA? To reach the sales team at Cadillac of Beverly Hills in Beverly Hills, CA, call (424) 377-2210. To reach the service department, call (424) 217-3022How can I schedule a service appointment with Cadillac of Beverly Hills in Beverly Hills, CA? You can schedule a service appointment at Cadillac of Beverly Hills in Beverly Hills, CA through CARFAX.Does Cadillac of Beverly Hills in Beverly Hills, CA have a service center? Yes, Cadillac of Beverly Hills in Beverly Hills, CA does have a service center. You can contact the service department at (424) 217-3022.
