by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 10/11/2025Verified Service
Amazing in all respects. Just an oil change, but fast in and out, friendly, gave information, etc., etc. I worked with a fellow named (I think) Jonathan and he was excellent in giving information, time to completion, etc., etc. (I didn't bother him, just asked!!), and all of the other individuals in the office seemed to give the same service to their customers.
by 2021 SUBARU OUTBACK TOURING Owner on 09/27/2025Verified Service
Service was great, and they accommodated our changing schedule. Only negative - one week later got a text saying our recall was still due, and another text saying the car was due for service.
Someone in IT needs to link services and messages better.
by Byers Auto on 09/29/2025
Thank you for taking the time to share your feedback! We're delighted to hear that our service team provided great support and was able to work with your changing schedule - that flexibility is something we really pride ourselves on.
You're absolutely right about the follow-up messages, and we sincerely apologize for the confusion. We'll make sure to pass this along to our systems team so they can improve the communication between our service records and automated messaging. Your experience helps us identify these gaps and make things better for everyone.
We truly appreciate your patience and look forward to serving you again soon.
by 2024 SUBARU ASCENT TOURING Owner on 09/19/2025Verified Service
I needed routine service, so I used the Express Service and didn't even make an appointment. The waiting area is comfortable and the work was done in no time. I was kept informed of the progress of work by the manager. My car was washed, even the film on the inside of the windshield.
by Byers Auto on 09/22/2025
Thank you so much for sharing your wonderful experience with our Express Service! We're thrilled to hear that you found the waiting area comfortable and that our team kept you informed while getting your car serviced quickly. We're glad we could get your windshield sparkling clean, too! We appreciate you choosing us and look forward to seeing you again.
by 2023 SUBARU CROSSTREK PREMIUM Shopper on 09/10/2025Verified Purchase
Great work by the team. In search of a used car for my teenaged drivers. Listened to my needs, surfaced available inventory and worked with me as I made my final decision. No pressure, just fact based conversation. Greatly enjoyed my experience and would use the team again in the future if/when I need another vehicle.
by Byers on 09/11/2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that our team listened to your needs and helped you find the perfect vehicle for your teenage drivers. It means the world to us that you felt comfortable throughout the process with our no-pressure, fact-based approach.
We truly appreciate your trust in us for such an important purchase, and we'd be honored to help you again whenever you need another vehicle in the future.
Thanks again for choosing us!
by Sjolies@hotmail C. on 09/02/2025Verified Service
I was on a long road trip and couldn't get my oil light to go off. I took it to Byers and they assessed the car and told me it was safe to drive. Not only did they give me the confidence to keep on driving, they had me in and out in 90 minutes with no appointment. I felt very heard and I loved that they doted on my kitten who was with me. Thank you for the great service!!
by Byers on 09/11/2025
Thank you so much for your wonderful review! We're so glad we could get you back on your road trip safely and with peace of mind. It was our pleasure to help, and we were all thrilled to meet your adorable kitten! We look forward to seeing you both again.
by Laura L. on 08/25/2025Verified Service
Everything about Byers Airport Subaru is top notch. Service dept. arranged for recall work & my 2020 Ouback was also under warranty for CTV valve issue. Thank you Nate, Andrew & Nolan. Not sure walnut intake chrg was necessary but I followed their advice.
by Byers on 08/25/2025
Thank you so much for taking the time to share your experience! We're thrilled to hear that Nate, Andrew, and Nolan provided you with top-notch service for your 2020 Outback's recall and CVT valve work.
We really appreciate your trust in following our team's recommendations regarding the walnut intake service. Our technicians always aim to suggest what's best for your vehicle's long-term performance.
Thanks again for choosing Byers Airport Subaru - we look forward to serving you in the future!
by Domer94mdiv@gmail C. on 08/25/2025Verified Purchase
Very personal and helpful to finding a car after mine was totaled. Assisted me with finding a great vehicle at a good price, dealt with service concern timely and professionally enabling me to not miss time at work. Discussed financial options and ways to save down the road.
by Byers on 08/25/2025
Thank you so much for sharing your experience. We know how stressful it can be to find a new car unexpectedly, and we're thrilled we could make the process easier for you. It was our pleasure to help you find the right vehicle and handle your service needs promptly. We appreciate your business and hope you enjoy your new car!
by Brian F. on 08/14/2025Verified Purchase
I found a car online that Byers was selling. I mentioned to them that I was coming from New York and they made the process very smooth. My sales associate was Brad Bishop who helped me from my first initial phone call.
Brad picked me up at the airport and had the car detailed and ready to be handed off to me.
Signing of all documents and inspecting the vehicle took a total of one hr and I was on the road back to New York.
by Byers on 08/15/2025
Thank you for sharing your experience with us! We're thrilled to hear that Brad and the team could make your car-buying process smooth and enjoyable, especially with you traveling from New York. It means a lot to us that everything went seamlessly, from the airport pick-up to hitting the road. Safe travels, and we hope you enjoy your new car!
by 2021 SUBARU LEGACY LIMITED XT Owner on 08/08/2025Verified Service
Byers Airport Subaru's service managers are always accommodating and friendly. It is easy to schedule a service appointment and Byers' express service is really convenient when you just need an oil change. I also have full confidence that the work is done right. Highly recommend Byers Airport Subaru Service Department!!
by Byers on 08/14/2025
Thank you so much for the kind words and recommendation! We're thrilled to hear that our service managers and express service have made things convenient for you. Knowing you have full confidence in our work means the world to us. We look forward to taking care of your Subaru again in the future!
by 2022 SUBARU FORESTER PREMIUM Owner on 07/28/2025Verified Service
The staff acknowledged my concern of a dead battery. It turned out that it was my fault. I was new to the car the way it operated and left on the inside top light when loading items. They were gracious, did not charge me and checked for other things like tire pressure and fluids. Thank you!
by Byers on 07/28/2025
Thank you for sharing your experience with us! We're so glad we could assist and help clarify the issue. It's wonderful to hear that you found our team gracious and helpful. Please don't hesitate to reach out if there's anything else we can do for you. We're always here to help!
by 2012 SUBARU LEGACY 2.5I LIMITED Owner on 07/18/2025Verified Service
Nowhere on website where I scheduled appointment is there is price list for scheduled maintenance. Called at 7:25 am when I was asleep. Supposedly quoted me over $800 and I approved that on a 13 year old car. Found out the price when they called to say it was ready. By then it was too late. Got them to drop to $600, but still felt gouged.
by Byers on 07/18/2025
Thank you for sharing your experience. I'm sorry to hear about the frustration you felt with the pricing details and communication. Your feedback is incredibly important, and I'll make sure it's shared with our team to improve clarity in the future. If there's anything else you'd like to discuss, feel free to reach outwe value your trust and want to make things right.
by 2020 SUBARU OUTBACK PREMIUM Owner on 07/13/2025Verified Service
Was able to get a loaner car, since I had several things done. Best part is one of the repairs that was fixed-Suburu had extended the warranty on knowing that it was a gliche in the system of our particular year outback. If they hadn't done that I'm sure that would have been a big expense onto my bill. A lot of the times I end up having Matt as my service representative and he is so nice and extremely helpful!
by Byers on 07/15/2025
Thank you for sharing your experience! We're so pleased to hear that you were able to make use of the loaner car and that Subaru's warranty extension helped ease the cost of repairs. It's also wonderful to know that Matt has been such a helpful and friendly service representative for you. Your feedback means a lot to us, and we're grateful for your trust. We look forward to serving you again!
by 2023 VOLKSWAGEN ATLAS SE Owner on 07/07/2025Verified Service
I don't have to say but you always have to tell the guys changing the oil or giving you update to either lube the chassis or check the wipers which means that they're not doing so. They're just keeping the car back there. I think they need a little more oversight in doing their job
by Byers on 07/08/2025
Thank you for sharing your feedback. I truly appreciate you bringing this to our attention. I'll make sure your concerns about oversight and thoroughness are passed along to our team for review. Your satisfaction is important to us, and we'll work on improving to ensure you have a seamless experience in the future. If there's anything you'd like to discuss further, feel free to reach out
by 2022 SUBARU FORESTER LIMITED Owner on 07/03/2025Verified Service
Fast service and friendly staff. I was unaware that the work site had changed when I arrived. Upon my arrival to the main entrance that I've always entered, and serviced for a similar issue (tire light indicator) was met by an associate and redirected to a different site. It would have been nice to know that service was located elsewhere.
by Byers on 07/03/2025
Thank you so much for your feedback. I'm delighted to hear that you found our service fast and our staff friendly, as we strive to make every visit a positive experience. That said, I'm truly sorry for the confusion caused by the change in the service site location. I can completely understand how frustrating it must have been not to have this information beforehand.
Your feedback is incredibly valuable and has been shared with our team so we can find ways to better communicate updates like this in the future. We appreciate your understanding and would love the opportunity to assist you again soon.
by Atwell A. on 06/18/2025Verified Service
The Polestar service center here is very thorough and did a great job communicating through the process. The prices were in line with expectations and research from neighboring service centers. My service advisor was very personable and hands on to ensure everything was completed correctly.
by Byers on 06/20/2025
Thank you for sharing your experience with our service center. We're thrilled to hear that our team provided thorough service and maintained clear communication throughout the process. It's wonderful to know that our pricing aligned with your expectations and that your service advisor ensured everything was completed to your satisfaction. We truly value your kind words and look forward to assisting you again in the future!
by Truddy G. on 06/17/2025Verified Purchase
We had an excellent experience with this dealership. We live in Georgia and flew to Ohio to pick up car and it was exactly as advertised. Everything went smoothly and professionally. I would definitely recommend this dealership. This dealership has what you can't buy and that's Integrity!
by Byers on 06/18/2025
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our dealership, and we truly appreciate you traveling all the way from Georgia to Ohio to pick up your car. It's wonderful to know that everything met your expectations and went smoothly. Your recommendation means the world to us, and integrity is something we strive to uphold every day. Please don't hesitate to reach out if there's anything else we can do for you in the future. Safe travels and enjoy your new car!
by 2025 SUBARU FORESTER PREMIUM Owner on 06/14/2025Verified Service
Grateful I could get a service appointment within a couple hours of the same day. I tried to get one. Service was great as always. The only way I could physically tell was correct tire pressure showed on the dashboard, but the service is always great thank you
by Byers on 06/16/2025
Thank you so much for sharing your experience! We're thrilled we could provide you with a same-day service appointment and that you were pleased with the results. Ensuring your satisfaction is always our priority, and we're glad to know the service met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. Thanks again for your kind words!
by 2020 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 06/06/2025Verified Service
Taking my car to Byers VW was by far the worst mistake I've made in a while. I went in for an oil change on my perfectly functioning Atlas and walked out with a broken hood latch they refused to take responsibility for braking. They not only broke my vehicle and wont fix it, they charged me a "diagnostic finding fee" for finding the issue they caused. DO NOT take your vehicle to them.
by Byers on 06/11/2025
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered during your visit. Your trust is incredibly important to us, and it's clear that we fell short of meeting your expectations.
We take situations like yours very seriously and would like the opportunity to make things right. Please reach out to our service manager directly so we can investigate this further and address your concerns. Ensuring your satisfaction and confidence in our service is our top priority, and we are committed to finding a resolution.
Thank you for bringing this to our attention, and we hope to earn back your trust.
by Dodrosky@att N. on 04/23/2025Verified Service
On time, greeted by a coordinator, after service received a detailed printout of work done, as well as a verbal explanation. Charge for services was reasonable.
In waiting room there was an odd smell, smoke-like mixed with a cleaning product smell. This made my nose run and sinuses burn.
by Byers on 04/23/2025
Thank you for sharing your feedback with us! We're glad to hear that you were satisfied with the timeliness of our service, the detailed explanations provided, and the reasonable charges. However, we sincerely apologize for the unpleasant smell in the waiting room that caused discomfort to your nose and sinuses.
Your comfort is very important to us, and we will take immediate steps to investigate and address this issue to ensure a more pleasant environment for all our customers in the future.
Thank you for bringing this to our attention, and we truly appreciate your honest review. If you have any further concerns or suggestions, please don't hesitate to reach outwe're here to help!
by 2012 PORSCHE CAYENNE TURBO Owner on 04/22/2025Verified Service
I was treated so well at Byers. They truly made me feel like a VIP. They are so professional and knowledgeable as well as eager to make my experience as smooth and pain-free as possible. On the technical front they are excellent at finding difficult problems and make very reasonable recommendations. As one technician said to me "we're not here to take your money, we're here to get your car running right."
by Byers on 04/23/2025
Thank you so much for your thoughtful review! We're so glad to hear that you felt like a VIP during your visit. Providing professional, knowledgeable, and smooth experiences for our customers is always our top priority. We're especially happy that our team was able to find and address any issues with your car while providing honest and reasonable recommendations. Your kind words truly mean the world to us, and we look forward to serving you again in the future! Safe travels!
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Service Information
33,433 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Byers Imports-Audi Porsche Subaru Volkswagen specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Byers Imports-Audi Porsche Subaru Volkswagen specializes in these makes, in addition to many others.
What do verified customers think about Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? Verified customers who visit Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH rate this business 4.8 out of 5 stars, with 2,997 reviews. 33,433 customers favorited this location.How can I contact Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? To reach the sales team at Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH, call (614) 482-3504. To reach the service department, call (833) 965-2777What are the shop amenities offered by Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH? Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Quiet Room.Does Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH have a service center? Yes, Byers Imports-Audi Porsche Subaru Volkswagen in Columbus, OH does have a service center. You can contact the service department at (833) 965-2777.
