by 2017 GMC YUKON DENALI XL Owner on 10/19/2025Verified Service
Customer service was lacking. They attempted to charge more than I was told the price would be for the work done. I received a text message with the cost and signed it approving the work and cost. When checking out I was told it was $150 more than I was quoted.
by Buick GMC of North Miami on 10/20/2025
Thank you for bringing this to our attention. I'm very sorry to hear about the discrepancy in the quoted price and the service you received. That's not the level of transparency or customer care we strive to provide. If you are willing, I would like to speak with you directly to address your concerns. Please reach out to me at your convenience.
Thank you,
Jose Albert - Assistant General Manager - josealbert@lithia.com
by 2024 GMC SIERRA C1500 ELEVATION Owner on 06/17/2026Verified Service
Service was AMAZINGGGGG. The lady who helped me was great. She stayed in touch even tho I could tell she was busy, but she made sure all my questions were answered. She deserves a raise
by Buick GMC of North Miami on 06/18/2026
We are thrilled to hear about your excellent experience at Buick GMC of North Miami! It's wonderful to know our team kept you informed and answered all your questions. We hope to see you again down the road!
by 2015 BUICK ENCORE Owner on 06/14/2026Verified Service
This was my first time there. Was greeted as you came up. The front desk clerk and the staff was very polite, professional and friendly. They let you know what needs to be done and send you a video, so you can see. I highly recommend them.
by Buick GMC of North Miami on 06/15/2026
We're happy to hear you felt well-informed and comfortable throughout the process. Your recommendation means a lot to us, and we look forward to assisting you again at Buick GMC of North Miami. Safe travels ahead!
by 2012 BUICK ENCLAVE Owner on 03/22/2026Verified Service
I cannot believe you wanted to charge me $5,800 plus tax for what my friend did for less than a thousand!!
Shame on you!!
by Buick GMC of North Miami on 03/23/2026
Hello,
Thank you for this feedback. It's unfortunate to hear about your concerns regarding costs, as we always strive to provide transparent and fair pricing. If you are willing, I would appreciate the opportunity to speak with you directly. Please reach out to me using the contact information below at your convenience.
Sincerely,
Franklin Arrufat - Service Manager - franklinarrufat@lithia.com
by 2011 GMC YUKON/DENALI Owner on 02/08/2026Verified Service
The fyoung female service person lied to us as to when the vehicle was finished and was not upfront with many of the things we asked her.
by Buick GMC of North Miami on 02/09/2026
Hello,
Thank you for this feedback. We always aim for honesty and transparency in everything we do, and it's regrettable to hear about your experience. As a valued guest, I would greatly appreciate the opportunity to speak with you directly. When you have a moment, please reach out to me using the contact information below.
Thank you,
Franklin Arrufat - Service Manager - franklinarrufat@lithia.com
by 2023 GMC SIERRA K1500 DENALI Owner on 01/13/2026Verified Service
Sevice was excellent. My service Rep was great and very professional. was was completely satisfied with the way i was treated
by Buick GMC of North Miami on 01/13/2026
We are thrilled to hear that you had a wonderful visit with us here at Buick GMC of North Miami. It was our pleasure to assist you and we hope to see you again down the road. Safe travels!
by 2024 GMC TERRAIN DENALI Owner on 12/25/2025Verified Service
Jesus Torres is a great addition to the team. He did a great job getting my service situation straightened out.
by Buick GMC of North Miami on 12/26/2025
We're lucky to have Jesus on our team! Thank you for choosing Buick GMC of North Miami and for your kind review. We look forward to seeing you again down the road!
by 2024 GMC HUMMER SUV 3X Owner on 12/17/2025Verified Service
They fixed my problem!!! After going to two other dealerships and getting the run around... finally its working perfectly. Thank you, Buick GMC of North Miami!!!
by Buick GMC of North Miami on 12/18/2025
We are so happy that our team was able to help! Thank you for trusting Buick GMC of North Miami with your business and giving us a great review. We wish you many safe travels ahead! Until next time!
by Robert B. on 11/22/2025Verified Service
This dealership has the worst service manager Doreen. I will never take my business back to this dealership because of her. Very rude and has no custmer service skills.
by Buick GMC of North Miami on 11/24/2025
Robert,
This feedback is concerning, as we aim to provide professional and respectful assistance at every opportunity. It's regrettable to learn that we have fallen short of our high standards for client care during your recent visit. If you are willing, I would like to speak with you directly to learn more about your experience. Please reach out to me using the contact information below at your convenience.
Thank you,
Franklin Arrufat - Service Manager - franklinarrufat@lithia.com
by 2019 GMC TERRAIN SLE Owner on 11/13/2025Verified Service
From i have been going for service this was the worst, all now my car is not running right and some service was not done ,worst service ever
by Buick GMC of North Miami on 11/13/2025
I'm sorry to hear that you're experiencing issues with your vehicle and that your recent service visit did not meet expectations. I'd greatly appreciate the opportunity to speak with you directly to better understand what happened and address your concerns. When you have a moment, please email me at franklinarrufat@lithia.com with your preferred contact method and availability, and I will reach out as soon as possible.
Thank you,
Franklin Arrufat - Service Manager - franklinarrufat@lithia.com
by 2012 GMC TERRAIN SLE Owner on 11/22/2024Verified Service
This was my first dislike. I went in for routine maintenance with a smooth running car only to leave with bouncing like a rubber ball and creaking sounds upon start up and acceleration. I understand recommendations but my car shouldn't be worse leaving!!
by Buick GMC of North Miami on 11/25/2024
I'm sorry to hear about your experience with your maintenance service. It's concerning that your car's condition worsened after visiting us, and we sincerely apologize for any inconvenience caused. We would like to investigate what happened and make things right for you, so please reach out at your earliest convenience.
Thank you,
Ivan Sandino - Service Manager - ivansandino@lithia.com
by 2016 BUICK ENCORE CONVENIENCE Owner on 03/24/2024Verified Service
My appointment was at 11:30 Tuesday morning and until 6 :pm when I had it picked it up ,no one had looked at it.iwas told the technician didn't have the time to check it. I should leave my car or and they would look at it in the morning, I couldn't do that because I had to dive it to work..it was not fixed.
by Lehman Buick GMC on 03/25/2024
I'm sorry to read about your experience with the service appointment. We understand how important timely and efficient services are, especially when you rely on your vehicle for work. This is not indicative of our usual standards and we'd like to make things right. Please reach out at a time that suits you so we can address this issue directly.
Thank you,
Ivan Sandino - Service Manager - ivansandino@lithia.com
by 2021 BUICK ENCORE GX PREFERRED Shopper on 02/12/2024Verified Purchase
Bought a used car. Only got one key and no user manual. Key would not unlock door a couple days after purchase. They said maybe the battery was low and I'd have to buy a new battery. Kept calling salesman for a copy of all the papers signed; got some but not all. Never treated this way by no other dealership. Will never recommend them ever.
by Lehman Buick GMC on 02/14/2024
I'm sorry to read about your car-buying experience. It's important that our customers feel valued and supported. We'd like the opportunity to address these issues directly with you - from the key situation, missing manual, incomplete paperwork, and overall service received. Please reach out at your earliest convenience so we can work towards a resolution together.
Thank you,
Sergio MartinezGonzalez - General Sales Manager - sergiomartinezgonzalez@lithia.com
by 2020 GMC TERRAIN SLE Owner on 11/11/2023Verified Service
Steve lied to me and said he'd give me a free service because of a past review never called back always "out of the office" but thank goodness for Maureen Weiss she should be the service manager the reason I'm still a customer is her willingness to just get the job done
by Lehman Buick GMC on 11/14/2023
We value all our customers and strive for the highest level of service. It's unfortunate we weren't able to provide the experience you hoped for the first time around, but great to know Maureen was able to assist you. We're grateful you took the time to leave your feedback, as it's important in helping us improve. If there's anything else we can do or any other concerns you'd like addressed, please reach out directly at your convenience.
Thank you,
Steve Zubizarreta
Service Manager
305-537-8073
by 2021 BUICK ENCORE GX PREFERRED Owner on 10/20/2023Verified Service
I called to make an appointment. The receptionist wasn't able to complete the appointment, but advised me to come in at 11:30 A.M. When I arrived my name was not in the appointment list. Doreen accepted me with no problem and serviced my Buick Encore within an hour. I was pleased with the appointment and the service.
by Lehman Buick GMC on 10/20/2023
We're glad to know that despite the initial hiccup, Doreen and our team at Lehman Buick GMC were able to assist you promptly. Thank you for your patience and understanding! We look forward to serving you again in the future.
by 2021 GMC SIERRA K1500 DENALI Owner on 10/14/2023Verified Service
Incredible unethical & beyond needed extra products and other service. In supportive towards paid and purchased extra warranty coverages, blaintly. Not assistful towards getting what's on the contract upon purchase,
Now you bought it. Your problem we do not do this. Neverless care anything towards your needs. We want to up sale you more then you need
by Lehman Buick GMC on 10/17/2023
I'm really sorry to read about your experience. It's important for us that our customers feel supported and satisfied with their purchases, so it's concerning to see we've left the wrong impression. I'd like a chance to understand more about what happened here and how we can make things right - please reach out when you have a moment. Thank you, Steve Zubizarreta - Service Manager - 305-537-8073
by 2015 GMC SIERRA K1500 SLT Owner on 07/18/2023Verified Service
Excellent service diagnosed our situation went over the problem with our truck.
Was very helpful on our options on why to do.
Got the new part in 1 day and installed the next day. Our service writer / service manager and mechanic went out of there way to help
by Lehman Buick GMC on 07/19/2023
Thank you for your glowing review! We are grateful for your kind words and are thrilled to have had the opportunity to serve you.
by 2022 GMC SIERRA C1500 ELEVATION Owner on 06/14/2023Verified Service
Bad!!!!! My New truck was SCRATCHED, again, during service.
1st service- tailgate scratched (not fixed)
2nd service- bedside scratched (not fixed)
3rd visit- scheduled incorrectly by staff and rescheduled for 2 weeks away (after taking the day off of work to be there)
Beyond frustrated with this dealer!!!
by Lehman Buick GMC on 06/16/2023
Hello there, thank you for taking the time to leave a review. Id appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope youll give me a call soon and we can get this sorted out together.
Steve Zubizarreta
305-537-8073
stevezubizarreta@lithia.com
Service Manager
by 2022 GMC YUKON XL C1500 SLT Owner on 06/02/2023Verified Service
The experience was super great! I can recommend anyone to Lehman for theirs
Punctuality,respect , professionalism, and good services . Lehman Buick is a place you can trust .Thank you guys for always being ready to help me out with any type of issues regardless of my YUKON.
by Lehman Buick GMC on 06/05/2023
Thank you for your positive recommendation! Please let us know if theres anything else that we can do for you in the future.
by 2014 BUICK VERANO Owner on 05/11/2023Verified Service
Had to have car towed to Buick on Monday morning. Doreen sent me a text when it arrived, when problem was diagnosed and had it repaired and ready for pick up by 4:00 that afternoon. I was very appreciative of the fast attention my car received. Thank you so much, Doreen.
by Lehman Buick GMC on 05/11/2023
Your kind words are truly appreciated. We are dedicated to providing exceptional customer service and it's great to hear that we were able to exceed your expectations. We hope that you will continue to choose our dealership for all of your future automotive needs.
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Service Information
183 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Buick GMC of North Miami specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Buick GMC of North Miami specializes in these makes, in addition to many others.
What do verified customers think about Buick GMC of North Miami in Miami, FL?
Verified customers who visit Buick GMC of North Miami in Miami, FL rate this business 4.5 out of 5 stars, with 378 reviews. 183 customers favorited this location.
How can I contact Buick GMC of North Miami in Miami, FL?
To reach the sales team at Buick GMC of North Miami in Miami, FL, call (855) 526-2559. To reach the service department, call (305) 653-7123
What are the shop amenities offered by Buick GMC of North Miami in Miami, FL?
Buick GMC of North Miami in Miami, FL offers the following amenities: Business Center, Courtesy Shuttle, Free Car Wash and Free Wi-Fi.
Does Buick GMC of North Miami in Miami, FL have a service center?
Yes, Buick GMC of North Miami in Miami, FL does have a service center. You can contact the service department at (305) 653-7123.
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