by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 12/04/2024Verified Service
Rear window was replaced and I thought the road noise was excessive but didn't think anything of it. After a week I opened the rear door to notice that the rubber seal was not installed, hence the road noise. Took back to dealer to inform them and noticed the left plastic edging was broken... Shame on me for not inspecting the repair upon pickup and I will give a thorough inspection when new parts are installed.
by 2022 FORD F150 SUPERCREW Shopper on 10/21/2024Verified Purchase
Outstanding service from salesman. Rick Lawrence. I bought a used truck 1 day, and came back a day later and bought a used car from him. I would buy from him again. Brondes service department is also above reproach. The only place I trust to service my Ford vehicles.
by 2023 FORD MUSTANG MACH-E PREMIUM Shopper on 10/16/2024Verified Purchase
Watch them during financing. Had to ask 3 times for the details of the loan. They brought out just a payments summary. Finally they showed me and magically 1% came off the interest rate and they removed gap insurance which "accidently" was added. Ask for the details! They will screw you.
by 2020 FORD F150 SUPERCREW Owner on 10/16/2024Verified Service
the staff are friendly, I like that they have a vehicle pick up and drop off service available so I didn't have to depend on someone else to pick me up or take me to pick up my truck when it was done. I will recommend Brondes to all my friends who have Fords.
by 2015 FORD ESCAPE TITANIUM Owner on 10/04/2024Verified Service
The next two days after my oil change my tire gauge light came on. When I got home from work, I told my husband. He filled all four tires with air. He said they were low in air. How does this happen when I had an oil change and tire rotation? My tires were to be filled with air, right? We were not too happy with the service after this happened.
by 2018 FORD F250 SUPER DUTY/PLAT/KING Owner on 09/07/2024Verified Service
They always get my vehicle down in a timely fashion! Plus they have full time diesel mechanics-bonus! Our Service Advisor kept us updated on what was wrong with our vehicle and when it would be ready. This is the second time we have used them for repairs on our truck. Both times they "saved" our vacation! They are #1 with us!
by 2014 FORD FIESTA SE Owner on 08/12/2024Verified Service
I had the works done $70. There was a grinding noise from brake when leaving, Tec advice he bent back brake back plate. They wanted $160 diagnosis charge to tell me I need brake back plate. I just wanted back brake plate replace. They said brake were in good condition from doing the works service.
by 2020 FORD MUSTANG Owner on 05/29/2024Verified Service
Too much to type with a big ordeal having to deal with Ford Roadside (NO) Assistance and me being 200 miles from home, but the staff at Brondes were very helpful and got us back on the road within a couple hours of my vehicle being towed to their location.
by Janet H. on 01/28/2024Verified Service
Received excellent service in a timely manor. Service manager took time to speak with me about extended warranties. He set me up with a brief meeting with the warranty person as my car was being serviced. We were able to find a warranty plan that worked for me, my needs and my budget. Everyone was very helpful.
by 2020 FORD ESCAPE SE Owner on 12/28/2023Verified Service
Amazed at the efficiency and professionalism from start to finish. Brondes Ford had my vehicle checked in and me shuttled home within minutes. To top it off. My vehicle was then dropped off to my home when the maintenance was completed that day! Fantastic!
by 2019 FORD F150 SUPER CAB Owner on 11/26/2023Verified Service
Terrible. Dan in the service shop could not tell me why the skid plate was not covered in my bumper to bumper warranty or explain it to me at least. And when we took our vehicle home the problem was fixed but then something else was broken and when we took it to a different brondes, they told us they did not take their time to clear the codes. So our cruise control was not working. Disappointing. Will not be returning to this brondes.
by Stephen I. on 11/05/2023Verified Service
1st: Service Advisor Jordan makes making my appointments easier to make and his honest advice is always welcome. Can't finish this experience without mentioning shuttle drivers Phil and Raul who always brighten my morning when I arrive and there conversations when taking me home.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 10/07/2023Verified Service
Had warranty work with $100 deductible they charged $668 bc they just had to do unnecessary maintenance that wasnt due yet to charge me for something extra bc they take advantage of female customers
Ill never go back. They were also rude a few different times. Not friendly at all. The courtesy guy was nice . But not the service people.
by 2020 TOYOTA CAMRY SE/SE NIGHT SHADE Shopper on 08/14/2023Verified Purchase
I live 75 miles from the dealership and did not want to drive that far without some info about a 2020 Toyota Camry. Have looked at many cars lately, and they are full of dents, scratches, chips etc. I did a chat and asked for some close up pictures of the vehicle. They sent me 5 or 6 pictures that looked pretty good, so I made the trip. I recently purchased the car, and love it so far.
DWurst
by 2022 FORD F750 SUPER DUTY Shopper on 07/28/2023Verified Purchase
Was not a satisfactory experience. Misinformation on the listing, was not as presented in person, the price had massive add ons.We were in need of a vehicle and we were eventually able to work through most of the issues. Some I am sure will come back up.
by 2019 FORD F350 SUPER DUTY Owner on 07/22/2023Verified Service
Wanted to hose me on the camera part & labor to fix the Center brake light back of cab camera, that was not covered by a recall!
Charged me 2 hrs of labor for just looking at what?
I told them it was already foggy! Turn the key on, press the camera button, shows the foggy camera!
by 2021 LINCOLN AVIATOR RESERVE Owner on 03/06/2023Verified Service
I had a bolt in my tire so I stopped by the Service Department. They looked at it, asked if it was losing air, and I said not really. It was a 22 wheel, could have in two days. I came back Wednesday for the appointment, it was replaced in half an hour. On time!
by 2022 FORD MAVERICK XL/XLT/LARIAT Owner on 01/06/2023Verified Service
Looking like a lemon!!! Waited 10 months just to get my new Ford Maverick... Dash lights on dealer says it's fixed but a couple of days later lights are back on... Going in Monday to drop it off again... I should have bought a Kia!!! Just so upset!! The dealership needs to make right....
by 2014 JEEP WRANGLER UNLIMITED SAHARA Shopper on 12/16/2022Verified Purchase
Rick Lawrence was amazing! He worked with me on my concerns with the Jeep. He's absolutely the one to work with. The only issue with my experience was the woman in finance. She was belittling and rude. If I had a question she spoke to me as if I was stupid.
by 2017 FORD ESCAPE SE Owner on 12/16/2022Verified Service
My SUV was recall for a tranmission shift cable issue. At this time, the front disc brakes & windshield wipers were replaced. I took advantage of the dealer's pick up & delivery service. The whole procedure went smoothly. I am very satisfied with Brondes dealership.
