by 2025 SUBARU CROSSTREK PREMIUM Owner on 04/26/2026Verified Service
was greeted by a cheerful staff member and customer service rep.Christine. very personable and anxious to get my car properly serviced in a timely manner. I waited about 40 mins in the very accommodating waiting room. I received a short video on my phone of the service performed as well which included a multi point inspection. very thorough !!
by Brewster Subaru on 05/02/2026
Thank you for such a thoughtful review! We're so glad you were warmly welcomed and that Christine made your experience a great oneshe'll really appreciate the shoutout. It's great to hear everything was handled promptly and that you enjoyed the waiting area while we worked on your vehicle. We're also happy the service video and multi-point inspection helped keep you informed. Thanks again for trusting uswe look forward to your next visit!
by 2018 SUBARU LEGACY 2.5I PREMIUM Owner on 04/16/2026Verified Service
Customer service was polite and friendly. However I took it in for a low oil warning. The car was low one quart but no visible leaks in my garage where I keep it parked. The technician supposedly observed an old stain near the valve cover and recommended a complete engine reseal for $4600. I said no thanks.
by 2019 SUBARU FORESTER PREMIUM Owner on 02/12/2026Verified Service
My front rep and my tech worked to figure out what was causing my ongoing check light concern. Their persistence and a little luck finally worked together to be able to find the code necessary to allow my repair to be completed under warranty!!! Thank you so much.
by Brewster Subaru on 02/14/2026
Thank you for sharing this we know how frustrating an ongoing warning light can be, so we're really glad our team stayed with it and got you the answer you needed. Persistence pays off, and we're happy everything lined up so your repair could be completed under warranty. We appreciate your patience and your trust in us, and we're always here if anything else comes up!
by 2018 SUBARU LEGACY 3.6R LIMITED Owner on 02/02/2026Verified Service
Brewster Subaru has the best service anywhere. The service advisors like Danny and Jack are knowledgeable and have great customer support skills.
The pricing is amazing and my car is always on time!
Lastly, other Subaru service centers should follow Brewster Subaru's model!
Keep up the great work!
by Brewster Subaru on 02/05/2026
Thank you so much for the incredible feedback! We're proud to hear Danny and Jack took great care of you and that everything was on time and transparent. Comments like this mean a lot to the entire team at Brewster Subaru. We truly appreciate your support and look forward to seeing you at your next visit!
by 2018 SUBARU OUTBACK 2.5I PREMIUM Owner on 01/30/2026Verified Service
I had an unexpected emergency repair. My car battery died after my friend started the car. I drove over to Subaru and they immediately check the car and replace the battery. Jack McCaffery explained everything the tech found including a filter that had to be replaced. Great service.
by Brewster Subaru on 01/30/2026
Thanks so much for sharing! We're really glad you stopped in and that we could help with the unexpected battery issue right away and that Jack did a great job explaining what the technician found, including the filter that needed replacing, so everything was clear and easy. We appreciate the kind words and are happy to hear you had a great experience. We're always here if you need us!
by 2020 SUBARU CROSSTREK PREMIUM Owner on 01/29/2026Verified Service
Christine, as always, was extremely friendly, warm, and professional. I am especially pleased to be able to wait in the very comfortable waiting room for my auto each time I have it serviced. I could not be more pleased with Brewster Subaru, and will surely return when needed.
by Brewster Subaru on 01/29/2026
Thank you so much for the kind words! We're thrilled to hear that Christine made your visit such a positive oneshe truly embodies the friendly, warm, and professional service we strive for every day.
We're also glad you enjoy our comfortable waiting area (we like to think it makes the time fly by almost. Your continued trust in Brewster Subaru means the world to us, and we look forward to welcoming you back whenever you need us.
by 2022 VOLKSWAGEN TAOS SE IQ DRIVE/SEL Owner on 01/26/2026Verified Service
Service (NYS Inspection): At check-in, Joey was friendly, business-like, and efficient. The service team didn't not leave me waiting for hours like other dealers do (even when you have an appointment). I don't even own a Subaru and they treated me well just the same.
by Brewster Subaru on 01/29/2026
Thank you for taking the time to share thiswhat a great compliment to our team! We're glad Joey made check-in smooth and that your NYS inspection was handled efficiently without the long wait (because nobody has time for that).
Subaru owner or not, everyone gets the same friendly, respectful treatment hereand we're happy to hear that came through. We truly appreciate your feedback and hope to see you again when you need us!
by 2019 SUBARU OUTBACK 2.5I PREMIUM Owner on 01/05/2026Verified Service
Service was a warranty replacement of the infotainment center.
2nd issue was a battery issue that was explained as Subaru now recommends a larger more powerful battery.
My battery has been replaced 4 times in 5 years.
I feel Subaru should replace it because the original battery wasn't correct for the car load.
I do have an email to Subaru America about this but haven't heard back as yet.
Overall the dealer service was great.
by Brewster Subaru on 01/14/2026
Thank you for taking the time to share such detailed feedback. We're glad to hear that your infotainment warranty replacement was handled smoothly and that you had a positive experience with our service team overall.
We completely understand your frustration regarding the battery concerns, especially given the number of replacements over the years. As you noted, Subaru has updated its recommendations to a higher-capacity battery to better support vehicle electrical loads, and we agree that your concerns are valid. While battery coverage decisions are ultimately determined by Subaru of America, we appreciate you reaching out to them directly and hope they provide clarity soon.
Thank you again for your kind words about our dealership and service department. We truly appreciate your trust and are always here if you need anything further.
by 2018 SUBARU FORESTER 2.5I PREMIUM Owner on 12/22/2025Verified Service
Counterman was very helpful!
Didn't like that when I got into car the front screen had not been put back in place . When it said "enter" I wasn't sure where to press and returned to have help to show me where..Now the # shown does not match the left screen to show the level of gas I have
by Brewster Subaru on 12/31/2025
Thank you for taking the time to share your experience. We're glad to hear our counterman was very helpfulthat means a lot to us. At the same time, we sincerely apologize for the inconvenience with the front screen not being fully set up when you returned to your vehicle. That's certainly not the level of detail we aim for.
We appreciate you coming back so we could assist, and we're sorry for any confusion or frustration caused regarding the display and fuel level. Your feedback is important and helps us improve our process to ensure everything is properly checked and reset before delivery. We truly appreciate your patience and hope to provide a smoother experience on your next visit with Brewster Subaru.
by Dana G. on 12/15/2025Verified Purchase
Bought a car from these guys today and was very impressed with the way it was dealt with. Answered any questions concisely was friendly and very approachable. The car I bought was excellent value for what it was and came with a months peace of mind warranty. Will use this business again no doubt and would definitely recommend to anyone. Thank you.
by 2020 SUBARU FORESTER PREMIUM Owner on 11/19/2025Verified Service
Very knowledgeable customer service staff. I was informed step by step what was evident with my brakes and the repairs needed including cost before it was done. Video was also helpful. Drive through facilitated drop off and pick up.
Clean and comfortable waiting rooms and bathrooms. Best coffee and snack amenities also. Thank you.
by Brewster Subaru on 11/25/2025
Thank you for taking the time to share such detailed feedback! We're glad to hear our team kept you informed every step of the way and that the brake inspection video helped make the process clear and transparent. It's great to know the drive-through service, comfortable waiting areas, and amenities added to your experience as well. We truly appreciate your kind words and look forward to assisting you again!
by 2020 SUBARU OUTBACK PREMIUM Owner on 11/09/2025Verified Service
I did not purchase a Subaru from this dealership. They have my name and email address somehow and keep sending me information about a vehicle I did not purchase or even look at. I've contacted them many times telling them they have the wrong person and nothing has been done
by 2014 SUBARU FORESTER 2.5I LIMITED Owner on 10/28/2025Verified Service
Tech Joe Goncalves was terrific, and I asked GM Nelson DiMello to complaint him for looking over my car at no cost. Unfortunately, the price to replace two rear hatch struts was ridiculous ( $ 460. !!!!! ). Have to try to do it myself. But thanks for looking car over...appreciate that.
by Brewster Subaru on 10/29/2025
Thank you for sharing your feedback. We're glad to hear that Joe provided excellent service and that Nelson was able to assist as well. We understand your concern about the repair cost and appreciate your honesty. Our pricing reflects genuine Subaru parts and certified technician installation, but we certainly respect your decision. Thank you again for giving us the opportunity to look over your vehicle we truly appreciate your visit and hope to assist you again in the future
by Marjorie E W. on 09/06/2025Verified Service
From everyone from the office staff to the technicians, it was a seamless experience (as it ALWAYS is!). Everyone is friendly and extremely professional. Even paying the bill when the service was finished was great. And they were great when I needed to borrow a 'loaner car'.
by Brewster Subaru on 09/12/2025
Thank you for your wonderful feedback! We're thrilled to know your experience was seamless from start to finish, and that our office staff and technicians made everything smooth and professional. It's great to hear the loaner car was helpful and even checkout was a positive part of your visit. We truly appreciate your loyalty and look forward to continuing to provide you with the same excellent service every time!
by 2010 SUBARU FORESTER 2.5X LIMITED Owner on 09/06/2025Verified Service
Repairs costed less than estimated so that was great, and also meant it took less time. I always appreciate that I can get a loaner vehicle for the days my car is in the shop. Service people always friendly and informative. My only complaint was that the coffee maker was out of service in the lounge area.
by Brewster Subaru on 09/12/2025
We're so glad your service was quick, affordable, and that the loaner helped make it easy! Thanks for the kind words about our team and sorry about the coffee maker, we'll have it ready for you next time!
by Char D. on 09/05/2025Verified Service
The service on my pre owned car readied for resale was sloppy. Two of the fluid's, radiator and window cleaner, were not filled. Also, the wrench for the oil change was left on top of the engine.
When I reported it, by email, to my sale's person, it was ignored.
This lead me to not trusting the inspection report. As a result I will not use the mechanics at Brewster Subaru going forward.
by 2016 SUBARU LEGACY 2.5I PREMIUM Owner on 07/19/2025Verified Service
Said my oil change would be ready @ 3...then called a little after 3 to recommend other, much bigger & more expensive services. Would have expected this to have come earlier in the day. When I hadn't heard from them all day I thought there were no issues & that my car would be ready @ 3 as promised.
by Brewster Subaru on 07/21/2025
Thank you for sharing your experience. We sincerely apologize for the delay in communication and the unexpected timing of the service recommendations. We understand how important it is to be kept informed throughout the day, especially when a specific pickup time has been given. Your feedback is extremely valuable, and we'll use it to improve our communication moving forward. If you have any further questions or concerns, please don't hesitate to reach out to our service manager we'd appreciate the opportunity to make things right.
by 2019 SUBARU IMPREZA PREMIUM Owner on 06/16/2025Verified Service
As usual everything was explained, my service rep was courteous, and customer friendly. As a matter of fact each person I encountered at Brewster Subaru made the whole experience a 5 star experience. The problem with the car
air conditioner was fixed that day, with an explanation of what was wrong.
by Brewster Subaru on 06/24/2025
Thank you so much for your thoughtful review! We're thrilled to hear that your experience with us was 5-star from start to finish. It's great to know that everything was clearly explained, your service advisor was courteous and helpful, and that the A/C issue was resolved the same day. We truly appreciate your kind words and your trust in our team. We look forward to serving you again!
by 2020 SUBARU OUTBACK LIMITED Owner on 05/18/2025Verified Service
I was respectfully greeted and I received prompt information soon after my appointment time. I was texted with recommended services with pictures. I spoke with someone in the service department who was able to answer my question regarding a specific service. My car was serviced and ready sooner than I expected.
by Brewster Subaru on 06/14/2025
Thank you for sharing your experience! We're so glad to hear that you were greeted respectfully and received timely updates throughout your visit. It's great to know the texted recommendations and photos were helpful, and that our service team was able to answer your questions clearly. We're especially happy your vehicle was ready sooner than expected! We appreciate your trust in Brewster Subaru and look forward to seeing you next time.
by 2017 SUBARU FORESTER 2.5I LIMITED Owner on 05/15/2025Verified Service
Very helpful staff and very accommodating to my needs. Provided a ride home when i dropped the car off and came and picked me up to go back later in the day to pick up my car. I have hand controlls so a loner would not work for me.
Very clean facility and pleasant waiting area.
by Brewster Subaru on 05/16/2025
Thank you for your kind review! We're so glad our team could accommodate your needs and make your service visit as smooth as possible. Providing a ride and ensuring your comfort is always a priority, especially when a loaner vehicle isn't an option. We also appreciate your mention of our clean facility and waiting areait means a lot to us. We truly value your business and look forward to serving you again!
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8,559 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Brewster Subaru specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Brewster Subaru specializes in these makes, in addition to many others.
What do verified customers think about Brewster Subaru in Brewster, NY?
Verified customers who visit Brewster Subaru in Brewster, NY rate this business 4.8 out of 5 stars, with 1,142 reviews. 8,559 customers favorited this location.
How can I contact Brewster Subaru in Brewster, NY?
To reach the sales team at Brewster Subaru in Brewster, NY, call (845) 456-9357. To reach the service department, call (845) 250-5796
How can I schedule a service appointment with Brewster Subaru in Brewster, NY?
