by 2016 FORD F150 SUPERCREW Owner on 10/28/2024Verified Service
Bob Swope did a fantastic job. They've made me happy again.
by Harry Partington on 10/28/2024
Thanks for taking the time to give us a 5 Star review. Remember if it may ever be a help we can pick up your vehicle and drop it back off after the service has been performed. We are here for you!
by 2015 FORD EXPLORER XLT Owner on 10/24/2024Verified Service
Everything was great, I never have complaints about the level of service.
by Harry Partington on 10/24/2024
Thank you for your trust and loyalty. We appreciate you taking the time to provide us with a great review. Remember we also provide service pick-up and delivery if you just don't have the time to bring your vehicle in yourself.
by 2024 FORD F150 STX Owner on 10/23/2024Verified Service
I bought a new truck from them wanted trailer brake added sales man told no problem it would be done in 1 day. It wasn't so called told me it done next day it wasn't said need part asked when be their he didn't know. No body contacted after week so I called him back he acted like first didn't know what I was talking about said call me back part was already there. So I brought truck back was told it take 3 hours it still wasn't done had to leave another day.
by Harry Partington on 10/24/2024
My sincere apologies for the inconvenience that we may have caused. It seems like we did drop the ball and were lacking in the responsive communication that we strive for. Thank you for bringing this situation to my attention. we will work to improve on our processes.
by 2019 FORD RANGER XL/XLT/LARIAT Owner on 10/18/2024Verified Service
Timely, professional staff and service.
by Harry Partington on 10/18/2024
Thank you for taking the time to provide us with a 5-star review. We work hard to earn the trust of our guests. Remember that our service department also provides pick up and delivery for those times when it just isn't convenient to bring your vehicle in yourself.
by 2008 FORD F150 SUPERCREW Owner on 09/23/2024Verified Service
Liked the efficiency and professionalism of the staff.
by Mark A Rattliff on 09/24/2024
Thank you for taking the time to provide a great review. We value your time and certainly don't want our guests waiting too long. Whether with or without an appointment we try to save you time every time.
by 2016 FORD FOCUS TITANIUM Owner on 09/22/2024Verified Service
Great service, friendly and knowledgeable staff
by Harry Partington on 09/22/2024
Thank you for taking the time to give us a great review. Remember if it is more convenient we provide pick up and delivery for your service needs.
by 2015 FORD FOCUS SE Owner on 09/21/2024Verified Service
All was good as always. They did as I ask.
by Harry Partington on 09/22/2024
Thanks for the 5 Star review. We appreciate it. See you next time.
by 2013 FORD F150 SUPERCREW Owner on 09/20/2024Verified Service
Always friendly and professional
by Harry Partington on 09/21/2024
Thank you for the great review. We are here for you!
by 2016 FORD F150 SUPERCREW Owner on 09/20/2024Verified Service
Excellent work with changing out all 4 tmps sensors, balancing and rotating tires.
by Harry Partington on 09/20/2024
Thanks for the great review. Look forward to helping next time. Remember we have pick up and delivery service or those times when it just isn't convenient for you to bring your vehicle in. We are here for you!
by 2019 CHEVROLET CAMARO LS/LT Owner on 09/19/2024Verified Service
Very helpful. Quick, but very thorough.
by Harry Partington on 09/20/2024
Thank you for taking the time to provide a great review. We value your time and certainly don't want our guests waiting too long. Whether with or without an appointment we try to save you time every time.
by 2012 FORD MUSTANG Owner on 09/07/2024Verified Service
Was able to get my car in same day!! Was in and out very quickly staff was super friendly!
by Harry Partington on 09/09/2024
Thank you for taking the time to give us a great review. Next time remember we can also pick your vehicle up for most services and bring it back to you.
by 2023 FORD MAVERICK XL/XLT/LARIAT Owner on 09/06/2024Verified Service
Dealer showed up at my work and did the PCM recall on the spot. That's great service
by Mark A Rattliff on 09/06/2024
Thanks for the great review. We are proud of our team. The always try to do their best to provide both a great sales and service experience. We are here for you.
by 2020 FORD EDGE ST Owner on 09/05/2024Verified Service
Excellent service but took a little longer than original time.
by Mark A Rattliff on 09/06/2024
Thanks for the great review. We are proud of our team. The always try to do their best to provide both a great sales and service experience. We are here for you.
by Ruth K. on 09/01/2024Verified Service
Excellent service. Wonderful sales staff
by Harry Partington on 09/02/2024
Thanks for the great review. We are proud of our team. The alway try to do their best to provide both a great sales and service experience. We are here for you.
by Steven V. on 09/01/2024Verified Service
Friendly service. In and out quickly. Would recommend.
by Harry Partington on 09/02/2024
Thanks for taking the time to provide a great review. We are not perfect but we do our best for every guest that we serve. We are here for you.
by 2015 FORD TAURUS LIMITED Owner on 08/30/2024Verified Service
No problem! Everything went well.
by Harry Partington on 08/31/2024
Thanks for taking the time to give us a great review. We appreciate you and all of our guests that take maintaining their vehicle investments seriously. Always let us know when you need some help. We are here for you!
by 2018 FORD ESCAPE TITANIUM Owner on 08/28/2024Verified Service
They couldn't rotate tires.
by Mark A Rattliff on 08/30/2024
accept my sincere apologies for your recent negative experience.but with some vehicles we have sowllen lug nuts and can not rotate the tires unless we replace with new ones and was declined. I'm sorry to hear you were less than satisfied with the service dept. Our goal is always the total satisfaction of our customers. I'd like to discuss what occurred and how we might make it up to you. At your convenience, please contact me directly at 270-737-1000 ext. 416 We value our customers' opinions, and thank you for bringing this to our attention. Respectfully, Mark Rattliff 270-737-1000 ext.416]
by 2019 FORD EDGE SEL Owner on 08/22/2024Verified Service
Everything was wonderful.
by Harry Partington on 08/24/2024
Thank you for taking the time to provide a good review. Hope to have you back for any of your automotive needs
by 2015 FORD FUSION SE Owner on 08/15/2024Verified Service
excellent , quick & painless , Thank You
by Harry Partington on 08/17/2024
Thanks for taking the time to leave us a review. We do appreciate the kind words. Next time you might want to try our pick up and delivery service and save more of your valuable time.
by 2007 FORD EXPLORER SPORT TRAC XLT Owner on 08/10/2024Verified Service
Very efficient from checking to checkout!
by Harry Partington on 08/11/2024
We are proud of our team's efficiency. We know your time is valuable. Thanks for the great review. We look forward to your next visit.
