by 2024 HYUNDAI IONIQ 5 LIMITED/DISNEY 10 Owner on 09/13/2025Verified Service
Counter staff were pleasant and helpful. But overall the dealership didn't have a resolution and demonstrated a lack of knowledge about EV. They kept repeating guidance that made no sense for my situation. Also they have a standing charge just to look at a car which is ridiculous. Left feeling they were really just after some revenue at the end of the month and not interested in resolving my concern.
by 2017 HYUNDAI SANTA FE SPORT Owner on 09/13/2025Verified Service
The advisor Hayley and the girl who sit across from her is rude, disrespectful, and just absolutely no people skills at all. They are not honest and will charge you fees and will not disclose it up front. There customer service skills sucks and deserve to be fire immediately. I don't recommend this place because of them.
by 2018 HYUNDAI TUCSON SEL/SEL PLUS Owner on 07/07/2025Verified Service
I waited 3.5 hours for tire rotation, oil change and NC state inspection!! Every time I bring my car there for regular maintenance it's 3 to 4 hours wait!! It's ridiculous! Not coming there again. I make an appointment but it doesn't make it any faster.
by 2023 HYUNDAI KONA SEL Owner on 05/16/2025Verified Service
I had an appointment to have a recall completed, that I wasn't even made aware of until I went there. Took them over 4 hours!!! The week prior I had an appointment to have the oil changed, appointment took over 2 hours! Just for an oil change! That's unacceptable!
by 2024 HYUNDAI ELANTRA LIMITED Owner on 04/14/2025Verified Service
I had previously been getting my car serviced where I bought it, I never was able to get an appointment in a timely manner. I started looking at other options, they were very welcoming and accommodating and attentive during the service. I even got a video explaining what they found! I will definitely Come here from now on.
by 2020 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 03/22/2025Verified Service
Garrett was excellent with helping me with my car's issue. All the staff was very friendly and courteous. The only problem is with your phone system. Very poor. Takes very long for someone ( if ever) to answer the phone. When they do they do not know the extension of anyone in the service dept. When you go to voice mail you never get a return call. But once you get through the service is great.
by Bob King Hyundai on 03/24/2025
Thank you for your kind comments working Garrett. He will be pleased that you mentioned working with him on your 5-star review! Our apologies with regard to the telephone system. We are working to correct this issue!!
by 2020 HYUNDAI KONA SE Owner on 10/31/2024Verified Service
Worst experience I have ever had at a dealership. 3+ weeks backlog in diagnosing problems is unacceptable especially when you don't listen to what the customer tells you and they come back with "We are unable to recreate the problem". Almost a month without a car and you tell me that? Will never go back to this dealership for any reason.
by Bob King Hyundai on 11/11/2024
Please feel free to contact our Service Director, Matthew Hochreiter to discuss your review in greater detail. 336-724-2861
by 2024 HYUNDAI IONIQ 5 LIMITED/DISNEY 10 Owner on 10/19/2024Verified Service
I took my vehicle because of a recall. I arrived on time and was told that it would be ready in 2 hours. 4.5 hours after I was told that my vehicle has just going in for the fix. It was finally ready at 6 hours after I dropped it.
This is not the first time this happens to me. I don't think the fault is with the service people. I believe it is the lack of mechanics in the shop while they continue to take too many customer appointments.
by Bob King Hyundai on 11/11/2024
Please accept our sincere apologies for the length of time you endured at our service center. Please give us another try to give you our Bob King Hyundai 5-star experience!!
by 2021 HYUNDAI TUCSON LIMITED/SEL/SPORT/ Owner on 09/21/2025Verified Service
The receptionist, Sarah, was professional and helpful. However, my inspection took almost 2 hours which was really inefficient given I had an appointment. I requested a quick car wash but they didn't wash it. Overall disappointing.
by 2018 HYUNDAI SANTA FE SPORT Owner on 09/18/2025Verified Service
Oil change went smoothly and transportation back and forth from work was with two very pleasant gentlemen.
by Bob King Hyundai on 09/22/2025
Thank you for your kind comments and the 5-stars!
by 2018 HYUNDAI SANTA FE SPORT Owner on 08/20/2025Verified Service
I appreciate the video tour of my car's engine and undercarriage that they send with repair recommendations.
by 2012 HYUNDAI GENESIS 3.8L Owner on 07/28/2025Verified Service
Service seems to be professional. Communication has deteriorated very badly.
Technician broke the stop-guard on the glove compartment. Haven't been able to get calls returned about fixing it.
by 2024 HYUNDAI VENUE SEL/LIMITED Owner on 07/25/2025Verified Service
I could not believe they wa Ted 49.95 to plug a tire with a screw in in it.l paid cash for my car .they should have fixed it for free
by 2014 HYUNDAI SONATA GLS Owner on 07/25/2025Verified Service
The service was great. Communication was a strength of this visit. I will definitely return for service when needed.
by Bob King Hyundai on 07/28/2025
We will be happy to assist you with all of your service issues! Thank you for the 5-stars!!
by Habeeb6aprajna@gmail C. on 07/22/2025Verified Service
on time and good reception and hospitality, updates of vehicle regularly , time to time.. video demo, 40 point checking
by Bob King Hyundai on 07/28/2025
Thank you for this great 5-star review!!
by 2022 HYUNDAI SANTA FE LIMITED Owner on 06/21/2025Verified Service
This was a very good experience. They provided a first class experience throughout the appointment. There use of technology is superb.
by Bob King Hyundai on 06/23/2025
Thank you so much for the 5-star review!!!
by 2017 HYUNDAI SONATA 2.0 SPORT/LIMITED Owner on 06/16/2025Verified Service
Great service. Took a little longer than we expected for a simple oil change but thankfully it was done and filters changed.
by Bob King Hyundai on 06/20/2025
Thank you for the 5-stars and we will definitely try harder to be faster on your next visit!!
by 2020 HYUNDAI KONA SE Owner on 06/14/2025Verified Service
Very reliable and professional and careful care given to my vehicle. I have purchased from and relied on Bob King for years.
by Bob King Hyundai on 06/20/2025
Thank you for the 5-stars and for your loyalty working with Bob King Hyundai over the years!!! We look forward to assisting you again in the future with all of your sales and servicing needs!!
by 2022 HYUNDAI PALISADE SEL Owner on 06/01/2025Verified Service
Service representative was friendly and efficient. Repair mechanics did a very good job aligning tires.
by Bob King Hyundai on 06/02/2025
Thank you for your kind comments regarding our service team and for the 5-stars!!
by 2023 HYUNDAI SANTA FE CALLIGRAPHY Owner on 05/17/2025Verified Service
Nice that they can shuttle people to and from dealership.
Car was washed after service but not very well.
by Bob King Hyundai on 05/28/2025
Thank you for the 5-stars!!
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Service Information
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1,738 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Bob King Hyundai specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Bob King Hyundai specializes in these makes, in addition to many others.
What do verified customers think about Bob King Hyundai in Winston Salem, NC? Verified customers who visit Bob King Hyundai in Winston Salem, NC rate this business 4 out of 5 stars, with 568 reviews. 1,738 customers favorited this location.How can I contact Bob King Hyundai in Winston Salem, NC? To reach the sales team at Bob King Hyundai in Winston Salem, NC, call (336) 234-5279. To reach the service department, call (336) 724-2861How can I schedule a service appointment with Bob King Hyundai in Winston Salem, NC? You can schedule a service appointment at Bob King Hyundai in Winston Salem, NC through CARFAX.What are the shop amenities offered by Bob King Hyundai in Winston Salem, NC? Bob King Hyundai in Winston Salem, NC offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Kid's Playroom and Snacks.Does Bob King Hyundai in Winston Salem, NC have a service center? Yes, Bob King Hyundai in Winston Salem, NC does have a service center. You can contact the service department at (336) 724-2861.
