by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 03/27/2026Verified Service
Kathy Marenus and Amanda Mckay.. Thank you very much for all the assistance I have received from you
When I was there, they helped me the most; they answered all my questions. English is not my first language, and they helped me navigate the entire process and deal with Geico Insurance!!.
Thank you so much girls
KASIA
by 2010 TOYOTA PRIUS Owner on 03/24/2026Verified Service
They did the work i wanted, and it was 'completed' in a timely manner.
Then i discovered they didn't, wash the car That got fixed PDQ.
Then, while detail reading the paperwork, they gave me some other guy's multi-point checkup score sheet.
I've been a customer for a long time. this just felt sloppy.
by 2022 JEEP GRAND CHEROKEE L OVERLAND Owner on 02/17/2026Verified Service
Amanda handled all aspects of my service that included interfacing with Allstate Insurance. She kept me updated to discussions with Allstate and the steps in the process. My car was deemed unrepairable will be picked- up by Allstate. Couldn't speak more highly of the service provided to me by Amanda.
by 2024 TOYOTA RAV4 XSE Owner on 09/03/2025Verified Service
The staff were knowledgeable, patient, and made the whole process stress-free. Everyone was friendly, welcoming, and made me feel valued as a customer. My only complaint is that the Wifi speeds could be better as the previous owner under Dorschel had a better network.
by 2016 TOYOTA RAV4 XLE Owner on 08/21/2025Verified Service
They didn't do the service. Just the oil change and didn't fix any of the requested repairs. This service has been going from bad to worst on each visit I've made for the past years. I will not be returning and will get my 120k mile service done elsewhere correctly.
by 2018 TOYOTA TUNDRA DOUBLE CAB SR/DOUB Owner on 07/28/2025Verified Service
Called on Phone to get appointment and they were scheduling 2 weeks out, went in person and got appointment that week Friday?
Alignment was done by noon. Truck is no longer pushing/pulling to the right. Slight push/pull to left now. But does seem to handle better. Will keep a eye on tire wear
by 2018 TOYOTA RAV4 ADVENTURE/XLE Owner on 06/10/2025Verified Service
Service advisors are courteous & keep you informed of service work being done. Service technician's inform the service advisor's if there is any issues that need addressing which in turn, lets you know what service needs to be done now or later. Very informative & great communication skills.
by 2012 TOYOTA CAMRY/SE/LE/XLE Owner on 05/18/2025Verified Service
Very good except I wasn't expecting an over 700.00 invoice. They didn't contact me first (I was at home) nor did they talk to my husband who was waiting in the lounge area. Seems they thought I had told them to "fix whatever needed it" but I always have had Pat call me first to give me an estimate. I've dealt with Toyota since 1992. Faithful customer.
Anyway other than that misunderstanding, it was good as always.
by 2020 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 04/22/2025Verified Service
We were shuffled from one department to another, put on hold and told someone would be calling back. After waiting several hours a second call was made and once again no one was available to talk too. Out of frustration we contacted Safelite and were able to schedule an appointment to have the windshield replaced the following day. The call back was received after the fact. Not happy.
by 2021 TOYOTA HIGHLANDER XLE Owner on 04/04/2025Verified Service
After my car was serviced, the radio and Apple car display no longer worked. The system kept rebooting itself. Took it right back to the shop but couldn't resolve. Had to make another appointment to update software or replace hardware. Everything worked fine when I brought the car in.
by 2018 TOYOTA C-HR XLE/XLE PREMIUM Owner on 02/14/2026Verified Service
Pat was a delightful fellow who checked me in. He made sure that all my concerns were taken care of.
by 2017 VOLKSWAGEN TIGUAN WOLFSBURG Owner on 02/10/2026Verified Service
Amanda was wonderful - she went above and beyond to get my car repaired and get everything covered under insurance after an accident. She was very communicative throughout the process.
by 2015 TOYOTA RAV4 LTD Owner on 12/20/2025Verified Service
From the moment I drove in, the customer service was top tier. They did an amazing job from start to finish! An easy 10/10!
by 2019 TOYOTA RAV4 XLE/XSE Owner on 12/18/2025Verified Service
A very good service by knowledgeable mechanics. This the reason I always take my car there for services needed.
by 2024 TOYOTA TUNDRA CREWMAX PLATINUM/C Owner on 12/17/2025Verified Service
I'm currently rating the service at Bob Johnson Toyota a 5. The scheduling of the appointment was easy. The customer service that I received once I arrived was great, the staff was courteous and friendly and the waiting area was clean and inviting.
by 2014 TOYOTA HIGHLANDER LIMITED/LTD PL Owner on 12/12/2025Verified Service
Liked quick appt set up for issue. Not real happy that repair cost awaiting parts arrival will be VERY costly
by 2020 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 12/07/2025Verified Service
Excellent service, as always. I've been taking my vehicle to Dorschel/Bob Johnson for over 20 years. The service has always been timely, professional, and thorough.
by 2014 TOYOTA COROLLA L/LE/LE PLUS/LE P Owner on 12/04/2025Verified Service
When I drove in, I was immediately greeted by someone.
Hunter was excellent, personable and very knowledgeable.
Everything went well
by 2011 CHRYSLER 200 S Owner on 11/06/2025Verified Service
Car serviced on time and returned on time. Service advisor "spoke to me" and not "down" at me. Enjoy working with my usual service advisor Ed McCafrey. Pricing could be better.
by 2021 TOYOTA SIENNA XLE Owner on 11/04/2025Verified Service
The employees at Bob Johnson are always accommodating! Recently, I had a serious vehicle issue and they were able to make adjustments in their schedule to take care of the problem!
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Service Information
25 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Bob Johnson Toyota specializes in these services, in addition to many others.
Oil Change
Safety Inspection
Tire Rotation
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Bob Johnson Toyota specializes in these makes, in addition to many others.
What do verified customers think about Bob Johnson Toyota in Rochester, NY?
Verified customers who visit Bob Johnson Toyota in Rochester, NY rate this business 4.7 out of 5 stars, with 791 reviews. 25 customers favorited this location.
How can I contact Bob Johnson Toyota in Rochester, NY?
To reach the sales team at Bob Johnson Toyota in Rochester, NY, call (585) 475-1700. To reach the service department, call (585) 475-1700
Does Bob Johnson Toyota in Rochester, NY have a service center?
Yes, Bob Johnson Toyota in Rochester, NY does have a service center. You can contact the service department at (585) 475-1700.
